Advertised: 15-08-11 | Closing Date: 14-09-11

Voted No.1 Recruitment Company for 4 years running 2010, 2009, 2008 & 2007!
- Survey conducted by Human Resources Magazine

As a premier leading recruitment consultancy in Singapore, our success has been a result of our focus in facilitating the success of our Clients in business whilst enhancing the career opportunities for our Candidates. With our swift expansion across the region, we now have offices in Singapore, Taiwan, Sydney, Kuala Lumpur and Hongkong as well as a partner network in Shanghai and Japan. We serve with distinction and provide comprehensive staffing needs. As your total recruitment and staffing solutions partner, our goal is to provide our Clients the best staffing solutions through an integrated database network supported by localized content and services.

Senior / Executive, Operations

(Singapore)

Responsibilities:

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Manage and ensure smooth running of day-to-day business operations according to SOPs (standard operating procudures) Lead and motivate a team of front-line staff to maintain a high level of professional service and cost-effective operations Key role in developing and implementing strategic business policies to achieve organization goals Analyze current business processes and KPIs (Key Operating Indicators) to provide recommendations and action plans for quality improvement Liaise closely with internal and external business partners to ensure resources are adequate and in place

Requirements: y y y y y y Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field. At least 2 year(s) to 6 year(s) of working experience in the related field is required for this position. Preferably Senior Executives specializing in Customer Service, Healthcare Nurse/Medical Support & Assistant or equivalent. 3 Full-Time positions available. Salary: Open for Negotiable; According to experience and qualifications Team player with a strong analytical mind and excellent communication skills Ability to work under pressure and deal with constantly changing environment

Please send your detailed resume with a recent photo to healthcare@recruitexpress.com.sg (Attention: Claire Wong)

Customer Service Specialist (Deg/US MNC)

(Singapore - West) Responsibilities: y y Project Manager for selected Direct Accounts projects Provide support for customer specific requests and reporting requirements which includes maintaining database for warranty tracking and coordinating product demo requests Responsible to manage projects from initiation to closure Responsible to compare BOM from original quotation to actual order received. Report document discrepancies and provide feedback to internal teams for further action Ensure project objectives are fulfilled through monitoring order & fulfillment progress Manage and follow up on quality related issues from inception to resolution Work closely with business partners, installers for project status and site schedules Work closely under the direction of manager and U.S counterparts regarding procurement and demand planning Maintain information portals for internal account information as well as external customer accesses

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Requirements: y y y y y y y Degree in Business discipline with 5 years of working experience Strong communication & presentation skills and be able to communicate with people across the board Strong project management experience with good understanding of project management tools and methodologies Strong planning and analyzing skills with organizational, problem-solving, analytical and decision-making ability Technical knowledge on structural cabling system is an advantage Able to travel up to 15% of the work period US MNC @ Science park 1

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. Please register with us or login to our website to apply: APPLY NOW! Alternatively, you may wish to email your resume in a detailed Word format to ashley@peopleprofilers.com We regret that only shortlisted candidates will be notified People Profilers Pte Ltd, No. 4 Robinson Road #07-02 Singapore 048543 Tel: 6671 9885Fax: 6536 7890 http://www.peopleprofilers.com enquiries@peopleprofilers.com

Academy of Certified Counsellors

Customer Service Managers

(Singapore)

Responsibilities: y y y y Handle customer's enquiries promptly Communicate with other departments to resolve problems Liaise with customers by email, letter, face to face, and telephone Developing customer service standards, policies, and procedures for the organization or department

Requirements: y y y y y y y y y y Experience in customer service Able to handle with people from diverse background and culture Maintain a level of professionalism and courtesy, even in undesirable situations Able to priorities tasks and multitask Able to Read/ Write in Chinese and communicate with Chinese speaking clients Able to work independently as well as in a team Good organizational and administrative skills and able to handle multiple tasks effectively Good written and verbal communications skills Be Singapore citizens or hold relevant residence status Fresh graduate or Diploma holder may apply

Interested applicant, please email your resume with your most recent photo (nonrefundable) to: careers@certifiedcounsellors.org stating the following details:

y y y

Availability & related work experiences Current/ last drawn salaries Expected salary

Singapore Telecommunications Limited

SingTel has grown beyond Singapore's small domestic market. It now has operations and investments in more than 20 countries and territories around the world. The Group is one of Asia's largest mobile operators, serving more than 74 million customers in seven major markets. With one of the region's most extensive and advanced telecommunications infrastructure, SingTel offers unparalleled reach in Asia and beyond. Be part of our team of over 19,000 knowledgeable and dedicated employees around the world, all committed to the Group's vision of providing the best of global communications to help our customers bridge boundaries and nurture relationships. SingTel offers you a career with unlimited possibilities. Let us be the employer of your choice today.

Call Centre Operations Manager

(Singapore)

Responsibilities: y y y y y y Oversee the day-to-day operations of the Call Centre Oversee and manage the overall delivery of efficient service to customers Establish organizational structure, measurement tools and processes necessary to achieve operational and sales goals Develop business plans and establish budget for attaining target results within agreed budget constraints Ensure adequate staff are recruited, trained, rewarded and retained to achieve agreed individual and departmental goals and objectives Timely and effective administration of performance evaluations, compensation plans, development and/or action plans and coaching activity for all team members Develop and manage annual budget, staffing, performance management, employee development and satisfaction, reward and recognition, training and development of high- performance team Identify areas of system incapability and pursue investigation or correction Ensure call centre systems function efficiently and work with relevant parties to implement continuous systems enhancement and upgrading, all in line with corporate strategy Conduct workload forecasting, design process flows and perform work force scheduling Implement work flows and structures to support any new product/service launches Review and perform ongoing service process analysis to identify improvement opportunities that lead to higher customer satisfaction, better resource utilization and operational efficiency Proactively identify root causes and eliminate defects in relation to customer service Submit periodic management reports Requirements: Minimum Degree qualification with at least 3 years' experience in call centre operations Possess excellent verbal/ written communication and interpersonal skills Strong analytical ability and leadership skills Mature individual with positive attitude and possess high level of initiative, problem-solving aptitude, drive and passion Self-motivated, able to work independently and meet stringent deadlines

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Walton International Group(s) Pte Ltd

Walton is one of North Americas leading real estate investment groups. Over the past 30 years, Walton and its affiliates have raised approximately CAD$2 billion through the syndication of strategically-located land-based assets to over 50,000 clients globally. With over 50,000 acres of land syndicated, under management and exited in North America, Waltons team brings industry-leading expertise and judgment to each step in the pre-development land investing process: research, selection, acquisition, syndication, planning, development management and sale.

Client Services Executive

(Singapore)

Responsibilities: You will work in a team to deliver the highest client service standards with professionalism, servce quality and delivery. The main responsiblities include: To act as a first point of contact for clients on any inquiries To play a key role in the provision of world-class service by handling phone-in, face-to-face and written interactions in accordance with the Companys service objectives To co-ordinate activities with various departments to ensure smooth operations To prepare necessary documentation for any projects related issues To ensure all documents and processes are accurate and compliant

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Requirements:
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Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field At least with 2 years' working experience in the related field Preferably Junior Executives specializing in Customer Service or equivalent Good interpersonal and complaint handling skill

Interested applicants, please send your updated resume to careerssg@walton.com. We regret to inform that only shortlisted applicants will be notified.