BLACKBERRY STORM 9530 SMS PROBLEM:-

For the SMS problem this is what I did: 1. Dial ##000000 and go to the services settings screen. 2. In the First line enter your phone number. 3. Under the IMSI_S entry, enter the Message Centre number 4. Under Operator Country Code, enter the country code e.g. 091 for India 5. Set the Network Operator Code to 000 press the menu key and select Save. Once the reboot completed my SMS problem was resolved.

Resetting your host routing table Go to Options, Advanced Options, Host Routine Table. Hit Menu and select Register Now. Its that easy. That re-registered my device with the network, which sent all my goodies back to me. If youre missing a core BB application, you might want to consider giving this a shot. Theres little to lose. Service books youll find in your BIS login

No message services configured ERROR logged into my BIS, clicked on Service Books, and had them sent. And, uh, thats it. I can now reply to messages and compose them just as normal. Im not sure why this happened in the first place; I was easily able to compose messages earlier yesterday. For BES users, it appears youll have to generate a new encryption key. You can do this by going to the Service Books on your handheld (Options Advanced Options Service Book) and deleting the Desktop (CMIME) service book. Like many of our quick tips, this one will take you to Options, then Advanced Options. There youll click on Default Services. This takes you to a screen with two options: Messaging and Calendar. You can select your default services for each from among your synced email addresses.

The Beginning: A search for a new OS My first step along the path to an upgraded OS is to do a quick search of the Research In Motion website to see if they offer any step by step instructions for the process. My initial instinct is to click on the Support & Services tab to see what is available. Upon first glance I notice a few options are jumping right off the page at me: Get Product Documentation user guides and more, Log in to the BlackBerry Technical Knowledge Center, and Download Blackerry Device Software. While all three of the above options look promising, I think I will start with the Download BlackBerry Device Software link. I think there is a great possibility that the files I require will be accessible in this area, and where there is a download link, there are usually installation instructions close by. When I click on the link to download BlackBerry Device Software, I see a drop down which is asking me to select a product. Upon closer inspection of this list, I see no mention of OS files of any kind. I guess I will have to try another option. As I scan the software download page, I notice a link in the left navigation which says Downloads. Clicking this link proves to be a smart choice. I now see options to download: BlackBerry Device and Desktop Software, BlackBerry Enterprise Server Software, and Games and Applications. Since I am not running a BES and have no interest in games and applications at the moment, I think I will click the BlackBerry Device and Desktop Software link to see where it takes me. I immediately know that I am in the right spot. All the text on this page talks about upgrading your device software and a link to Service Provider Download Sites is prominently featured. Clicking on that link takes me exactly where I needed to go. Downloading the correct software for your upgrade While on the Service Provider download page I am instructed to select the link which corresponds to my current provider. A couple scrolls of the mouse wheel reveals a Rogers Wireless Inc. option available under the North America heading. NOTE: If you are following along on this journey, it is at this point where you will select your own Service Provider out of the list of links. Once I have clicked through to the Rogers Wireless Inc. software download page I am asked to select a product from an available drop down list. I easily located my 8700 r in the list and clicked through to see what types of files are available. Inside the provider specific download page I find the installation instructions I was looking for and a number of links to various OS versions supported by Rogers. After seeing what is available I have chosen to download the BlackBerry Handheld Software V4.2.1.163(Multilanguage) files. Looks like I have to fill out a form thanks RIM!

After entering my various bits of information for RIM I clicked the Next button. Oh, a Terms Of Service agreement. Yes I agree! Next. There it is! I can now download my BlackBerry Handheld Software V4.2.1.163 (Multilanguage) (62.058Mb)! NOTE: Before you proceed any further you will need to ensure that you have the latest version of BlackBerry Desktop Manager installed on your PC. Backing up your data before the upgrade! After doing a bit of reading on the subject, I have decided that it is a good idea to perform a manual backup of all my data BEFORE performing the OS upgrade. Apparently, the Desktop Manager has a history of not being able to complete the automated backup on every attempt. Therefore I will now do a manual backup follow along! Step One: Plug the BlackBerry into your PC via USB cable (enter password if prompted) Step Two: Launch the BlackBerry Desktop Manager and double-click on Backup and Restore. Step Three: On the screen that appears, select the backup option. Step Four: In the save window that appears, name the backup file in a descriptive manner and set the destination to the desired location on your hard drive. Step Five: Click the Save button. A visual indicator will show you the progress as the process completes. NOTE: It is very important that you DO NOT unplug your BlackBerry during this process. Depending on how much information you have stored on your BlackBerry, it could take up to 10 minutes to complete. Installing your new BlackBerry OS After saving the appropriate installation files to my desktop, I double clicked the .exe icon and proceeded to follow the instructions provided by the install wizard. The process is complete and I should now have a freshly upgraded OS right? Nope. Closer inspection of my BlackBerry (options about) reveal that I am still running 4.1.xxx. I have a feeling I need to run the BlackBery Desktop Manager. Sure enough, when I initialize the BlackBerry Desktop Manager, a new window pops up which displays Available Application Updates. I chose to update by clicking on the Update Now button. At the next step I am provided the opportunity to perform an automatic backup of all my data. Despite the fact that I have already completed the manual backup as described above, I

choose to allow the Desktop Manager software to back up my data once again. (Lets see for ourselves if the backup is completed.) A dialog box appears which shows all the currently installed applications as well as the available upgrades. I notice that I can save a significant amount of space on my BlackBerry by removing all of the extra language support. In the event that I require this functionality in the future, I will find an appropriate application when needed, or re-install the new OS files. I have a new OS! The process has been completed, my OS has been upgraded and all of my previous data was kept intact. Overall it took approximately 30 to 40 minutes of my time to download all of the required files to my desktop and install them onto my BlackBerry 8700. If you have been following along, I hope this guide has been of some help. Good luck with your upgrades! If you have run into any difficulties with this process, and found a solution, please leave some detail in the comments in an effort to help out others who may be having the same troubles.

WIRELESS

well Etisalat Egypt should work harder if they want to keep you as a customer. It is their job to make sure your BlackBerry data plan works correctly. Please read the following to verify that your plan is correctly configured:

about what I mean by "a data plan". If you have one of the two following configurations A or B , then your you have such a plan: case A : you have both service books :

WAP BrowserConfig [BrowserConfig] WAP Transport [WPTCP]

case B : you have both service books:

WAP BrowserConfig [BrowserConfig] WAP2 Transport [WPTCP]

*****

Here is how you can view the Service Books installed on your device :

with OS5: Home Screen >> Options >> Advanced Options >> Service Book With OS6: Home Screen >> Options >> Device >> Advanced System Settings >> Service Book

*****

If one Service book is missing, you need to subscribe to a BlackBerry data plan, please contact your carrier to see if there are additional monthly charges. Please tell me if it finally works out for you.

Steps to take before selling or after buying a previously owned BlackBerry smartphone
Overview
Before selling, or after buying, a previously owned BlackBerry smartphone, there are important steps to take to make sure that personal information is kept secure and that the BlackBerry smartphone will function properly for the purchaser. The following procedures outline the necessary steps to take before selling or after purchasing a previously owned BlackBerry smartphone. Selling a BlackBerry smartphone
1.

If the BlackBerry smartphone has an integrated BlackBerry.net email address, this address may be associated with a BlackBerry Messenger remote backup and restore database. If this email address will not be used in the future (this applies to any integrated email address that will not be used on another BlackBerry smartphone), the association should be removed. For more information, see KB23432.
If the BlackBerry smartphone was previously associated with a BlackBerry Internet Service account, contact the wireless service provider to remove the association between the BlackBerry Internet Service account and the BlackBerry smartphone. If the BlackBerry smartphone was previously associated with a BlackBerry Enterprise Server then perform the following actions: 1. Contact the administrator to send the default IT policy to the BlackBerry smartphone. For more information, see KB02022. 2. Contact the administrator to remove the BlackBerry smartphone from the BlackBerry Enterprise Server. Back up the information on the BlackBerry smartphone. For more information, see KB12487. Delete all data and applications from the BlackBerry smartphone by using the Wipe Handheld option. For instructions, see KB02318.

2. 3.

4. 5.

The BlackBerry smartphone is now ready to be sold. Purchasing a previously owned BlackBerry smartphone
1. 2.

Immediately after receiving the BlackBerry smartphone, delete all data and applications by using the Wipe Handheld option. For instructions, see KB02318. Download the latest version of BlackBerry Device Software from the wireless service provider and update the BlackBerry Device Software using the application loader tool. For instructions, see KB03621.

The BlackBerry smartphone is now ready to be associated with a BlackBerry Enterprise Server or a BlackBerry Internet Service account.

How to disassociate an email address from BlackBerry Messenger contact list remote backup and restore
Overview

To remove the association between an integrated email address and your BlackBerry Messenger contact list, follow the following steps: In the BlackBerry Messenger application, display the menu and click Options. In the Contact List section, select Back Up, followed by Back up files remotely. 3. Click the email address you wish to disassociate. 4. Display the menu and select Deactivate Email.
1. 2.

A message appears stating that the email address was successfully removed from your BlackBerry Messenger account. The email address should continue to appear with a status of Not Registered in the Remote Backup list. Continue to use any email addresses that appear as Registered for remote backup and restore.

How to create assign view and send IT policies

Overview
IT policies are used to control the behavior of BlackBerry smartphones assigned to the BlackBerry Enterprise Server. IT policies cover a wide range of smartphone functions, including passwords, attachment viewing, and available browsers. Administrators can create custom IT policies in addition to the IT policies already present on the BlackBerry Enterprise Server.

Creating IT Policies
To create an IT policy, complete the following steps:

BlackBerry Enterprise Server 3.6 and 4.0

Complete the following steps: 1.
2. 3.

4.
5. 6.

Open either the BlackBerry Enterprise Server management console or BlackBerry Manager. Right-click the BlackBerry Enterprise Server name, then click IT Policy. Click New, then create a name for the IT policy. Select the check box beside each IT policy rule to be assigned. A description of the IT policy will appear. Enable the selected IT policy in the description window by clicking TRUE. Click Apply and then click OK.

BlackBerry Enterprise Server 4.1 to 4.1 SP7

Complete the following steps:
1. 2. 3. 4.

5. 6.
7.

In BlackBerry Manager, click Servers, then click the Global tab. From the Tasks menu, click Edit Properties. Click IT Policy, then double-click IT Policies. Click New, then create a name for the IT policy. Select an IT policy group to view the associated IT policy rules. Select the appropriate IT policy rules. Click Apply and then click OK.

BlackBerry Enterprise Server 5.0 to 5.0 SP2 Complete the following steps:
1. 2.

3.
4.

5.

In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy. Click Create an IT policy. Type a name and description for the IT policy. Click Save. To configure the IT policy, perform the following actions: 1. In the IT policy information section, click the IT policy. 2. Click Edit IT policy. 3. On a tab for an IT policy group, configure values for the IT policy rules. 4. Click Save all.

Assigning IT policies
To assign an IT policy to a BlackBerry smartphone user, complete the following steps:

BlackBerry Enterprise Server 3.6 and 4.0

Complete the following steps: 1.
2. 3. 4. 5. 6. 7.

Open the BlackBerry Enterprise Server management console or BlackBerry Manager. Right-click the BlackBerry Enterprise Server name, then click IT Policy. Select an IT policy, then click Edit User List. Click Add Users to This Policy. Click a BlackBerry smartphone user, then click Add. Click Close, then click OK to close the Edit IT Policy Userlist window. Click OK again.

BlackBerry Enterprise Server 4.1 to 4.1 SP7

Complete the following steps:
1. 2. 3.

4.
5. 6.

In BlackBerry Manager, click Servers, then click the Global tab. From the Tasks menu, click Edit Properties. Click IT Policy, then double click IT Policy to User Mapping. Click a BlackBerry smartphone user, then click the button next to the appropriate IT policy. Click OK to close the IT policy to User Mapping window. Click Apply then click OK.

BlackBerry Enterprise Server 5.0 to 5.0 SP2 Complete the following steps:
1. 2.

3. 4.
5.

6.
7.

In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User. Click Manage users. Search for a BlackBerry smartphone user account. In the search results, click the display name of the BlackBerry smartphone user account. On the Policies tab, click Edit user. In the drop-down list, click an IT policy. Click Save all.

Viewing IT policies on the BlackBerry Enterprise Server

To view IT policies on the BlackBerry Enterprise Server, complete the following steps:

BlackBerry Enterprise Server 3.6 and 4.0

Complete the following steps: 1.
2. 3. 4. 5.

Open the BlackBerry Enterprise Server management console or BlackBerry Manager. Right-click the BlackBerry Enterprise Server name, then click IT Policy. Select an IT policy, then click View to see the BlackBerry smartphone and Desktop Policy Settings that have been applied. Click OK to close the View Policy window. Click OK again.

BlackBerry Enterprise Server 4.1 to 4.1 SP7

Complete the following steps:
1. 2. 3. 4. 5.

In BlackBerry Manager, click Servers and then click the Global tab. From the Tasks menu, click Edit Properties. Click IT Policy, and then double-click IT Policies. Cick Properties to view the IT policy rules. Click OK.

BlackBerry Enterprise Server 5.0 to 5.0 SP2 Complete the following steps:
1. 2.

3.
4.

In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy. Click Manage IT policies. Click the name of the IT policy to view. For a detailed view of that IT Policy, click View complete IT policy.

Viewing IT policies on a BlackBerry smartphone To view an IT policy on a BlackBerry smartphone, complete the following steps:
1. 2.

3.

From the Home screen, click Options. Click Security Options > General Settings. The IT policy Name, Last Updated, and Time Stamp fields will be listed.

Note: Depending on the smartphone and BlackBerry Device Software, the instructions for viewing the IT policy on the smartphone may vary. For example, on the BlackBerry 7100 Series, the BlackBerry smartphone user must click Settings or Tools, and then click Security.

Sending IT Policies
To send an IT policy to a smartphone, complete the following steps: Note: By default, when you assign an IT policy to a smartphone, the IT policy is automatically sent to the smartphone. When a change is made to an existing IT policy, it is automatically re-sent to all smartphones assigned to that IT policy.

BlackBerry Enterprise Server 3.6 and 4.0 Complete the following steps: 1. 2.
3. 4. 5.

Open the BlackBerry Enterprise Server management console or BlackBerry Manager. Select the BlackBerry Enterprise Server name, then right-click a BlackBerry smartphone user name. Click Properties. On the IT Admin tab, click Resend policy. Click Apply, then click OK.

BlackBerry Enterprise Server 4.1 to 4.1 SP7

Complete the following steps: 1.
2.

3.
4.

In BlackBerry Manager, select the BlackBerry Enterprise Server name. Click a BlackBerry smartphone user, then click the question mark ( ? ) symbol beside IT Admin. From the menu that appears, resend or assign an IT policy to a BlackBerry smartphone. Click OK.

BlackBerry Enterprise Server 5.0 to 5.0 SP2 Complete the following steps:
1. 2.

3. 4.
5. 6.

In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User. Click Manage users. Search for a BlackBerry smartphone user account. In the search results, click the display name for the BlackBerry smartphone user account. On the Policies tab, click View resolved IT policy data. Click Resend IT policy to a device.

How to back up the data on a BlackBerry smartphone

Overview To perform a full backup of the data on a BlackBerry smartphone, complete the following steps: 1. Connect the BlackBerry smartphone to a computer that has BlackBerry Desktop Software installed. 2. Open the BlackBerry Desktop Software. 3. Click Backup and Restore. 4. Select Backup to perform a full backup. 5. Select a location to save the backup file, and click Save. To perform a selective backup of one or more databases, perform the following steps:

1. Connect the BlackBerry smartphone to the computer that has BlackBerry Desktop Software installed. 2. Open the BlackBerry Desktop Software. 3. Click Backup and Restore. 4. Click Advanced. 5. In the Device databases selection dialog box, select the database(s) to back up. 6. Click the Arrow that points to the left side of the screen to add the database(s) to be included in the backup. 7. Make sure that the correct database(s) are listed in the Computer databases selection window. 8. Click File > Save near the top left corner of the BlackBerry Desktop Manager window. 9. Give the backup file an appropriate name and select a location to save it. 10. Click Save.

How to delete all data or all data and applications on the BlackBerry smartphone
Option 1 - Select the Wipe Handheld option

To delete all data from the BlackBerry smartphone, complete the following steps. This option is available with BlackBerry Device Software 4.5 to 4.7.
1. 2. 3. 4.

On the Home screen of the smartphone, click Options. Click Security Options > General Settings. Otherwise, click Security. Display the menu, and then click Wipe Handheld > Continue. Type blackberry, and then press the Enter key. All data on the BlackBerry smartphone is deleted.

To delete all data from a smartphone that is running BlackBerry Device Software 5.0, complete the following steps:
1. 2. 3.

On the Home screen of the smartphone, click Options. Click Security Options > Security Wipe. Type blackberry in the field at the bottom, and then press Wipe.

To delete all data from a smartphone that is running BlackBerry 6.0, complete the following steps:
1. 2. 3.

On the Home screen of the smartphone, click Options. Click Security > Security Wipe. Type blackberry in the field at the bottom, and then press Wipe.

Option 2 - Type an incorrect password ten times

To delete all data from the BlackBerry smartphone, complete the following steps: 1. Lock the smartphone, and then type an incorrect password ten times. 2. If prompted, type blackberry. 3. Once complete, all data on the smartphone is deleted.

Option 3 - Use the application loader tool to delete all data

To delete all data from the BlackBerry smartphone using BlackBerry Desktop Software 5.0.1 and earlier, complete the following steps: 1. Connect the smartphone to the computer. 2. Open the BlackBerry Desktop Software, and then type the password for the smartphone. 3. Double-click Application Loader, and then click Next. 4. On the Device Security Password screen, type the password of the smartphone, and then click Next. 5. On the Device Application Selection screen, click Next. 6. On the Completing the Application Loader Wizard screen, click Advanced. The Device Data Preservation screen is displayed. 7. To delete all application data from the smartphone, select the Erase all application data check box, and then click Next. 8. Select Do not automatically back up and restore the device application data during the loading process and then click Next. 9. Click Finish. The smartphone resets. This might take several minutes.

Option 4 - Use Backup and Restore to clear the application databases

To clear the application databases from the BlackBerry smartphone using BlackBerry Desktop Software 5.0.1 and earlier, complete the following steps: 1. Connect the smartphone to the computer. 2. Open the BlackBerry Desktop Software, and then type the password for the smartphone. 3. Double-click Backup and Restore, and then click Advanced. 4. Press and hold the Shift key while selecting all the databases in the Handheld Databases list box. 5. Click Clear. 6. Click OK on the warning window. All application databases on the smartphone are erased. To clear the application databases from the BlackBerry smartphone using BlackBerry Desktop Software 6.0 and later, complete the following steps: 1. Connect the smartphone to the computer. 2. Open the BlackBerry Desktop Software, and then type the password for the smartphone. 3. Select the Device menu, and then click Delete Data. 4. Ensure All data is selected. Backing up the smartphone before removing the information is optional. 5. Click Delete.

Option 5 - Type an incorrect password in the application loader tool

To delete all data from the BlackBerry smartphone, complete the following steps: 1. Connect the smartphone to the computer. 2. Open the BlackBerry Desktop Software, and then double-click Application Loader. 3. In the Application Loader Wizard window, click Next. 4. On the Device Security Password screen, type an incorrect password, and then click OK. Perform this step 10 times to delete all data and applications.

Option 6 - Use loader.exe to reset to factory

To delete all user data and IT policies on the BlackBerry Device Software 4.3 and later using BlackBerry Desktop Software 4.5 and later, see KB18998. This option will not remove installed applications.
Option 7 - Use loader.exe to manually remove all applications 1. 2. Connect the smartphone to the computer On a 32 bit installation of Windows navigate to C:\Program Files\Common Files\Research In

Motion\AppLoader On a 64 bit installation of Windows navigate to C:\Program Files (x86)\Common Files\Research In Motion\AppLoader 3. Launch loader.exe, click next and verify the device is connected then press next. 4. Uncheck all applications you wish to remove and press next 5. On the summary screen press the "Advanced..." button 6. Select "Delete all applications data" and press next 7. Select "Do not automatically backup and restore the device application data during the loading process" and press next 8. Review the changes and press finish