A STUDY ON PRACTICAL APPROACH TO RECRUITMENT AND OUTSOURCING

By

Sushmitha.H.K (092601073) Shruthika (092601077) Pratheeksha.B.Shetty (092601125) BBM [e-Banking & Finance] Course JUNE 2011

Department of Commerce, Manipal University, Manipal-576 104

A Project Report on

A STUDY ON PRACTICAL APPROACH TO RECRUITMENT AND OUTSOURCING

Submitted in partial fulfillment of the requirements for the award of Degree of BBM [e-Banking & Finance]
by

Sushmitha.H.K (092601073) Shruthika (092601077) Pratheeksha.B.Shetty (092601125)

UNDER THE GUIDANCE OF

Mrs. Veena Shetty and Mr. Bernaad R Chetty

JUNE 2011

Department of Commerce, Manipal University, Manipal-576104

DECLARATION

We, the students of BBM [e-Banking & Finance], Department of Commerce, Manipal University, declare that the Project Report entitled A Study on Practical Approach

to Recruitment and Outsourcing, being submitted to the Department of

Commerce, Manipal University, in partial fulfillment of the requirements for the award of Degree of BBM [e-Banking & Finance], is our original work and the same is / was not earlier submitted to any other Degree, Diploma, Fellowship or any other similar title or prizes

Signature of students:

Sushmitha.H.K (092601073)

Shruthika (092601077)

Pratheeksha.B.Shetty (092601125)
Date:

ACKNOWLEDGEMENT

The satisfaction euphoria that accomplishes the successful completion of any task would be incomplete without the mention of people who made it possible, whose constant guidance and encouragement crowned our efforts with success. We take this opportunity to acknowledge the help we have received from different individuals and place on record our appreciation and thanks to those who had helped us in bringing out this project work. Besides mentioning a few names our thanks are due to all. It gives us immense pleasure to acknowledge and thank all those who have given consistent guidance, advice and encouragement in our endeavor. We gratefully acknowledge our sincere gratitude to Mr. Sandeep Shenoy Head of Department and Mr. S. SaiSachidhananda Bhat, Project Coordinator for their kind guidance and helpful suggestions in every stage of the preparation of this report. We would also like to thank Mrs. Veena Shetty, Faculty Guide. We owe our sincere thanks to Mr. Bernaad R Chetty, MD for providing us an opportunity to undertake our project work in their esteemed organization Xyka software pvt ltd, Bangalore and to obtain valuable insights about the working of the firm. We are greatly indebted to HR manager Mr. Vijay Gaddigimath for his support and cooperation.

TABLE OF CONTENTS CHAPTER NO. CHAPTER 1 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11 1.12 1.13 1.14 1.15 1.16 1.17 1.18 1.19 Recruitment Goals of Recruitment Methods of Recruitment Recruitment Process Recruitment Process at Xyka Software Pvt Ltd: Flow Chart of Recruitment Process Steps Of Recruitment Process Factors Affecting Recruitment: HR Activities in Recruitment Process At Xyka Software Interview Structured Vs. Unstructured Interviews Types of Interview Process of Interview Stages of Interview Interview Schedule At Xyka The Candidates Had To Face 4 Rounds In Interview Interview Rounds Outsourcing Parties Involved in Outsourcing CONTENTS INTRODUCTION PAGE NO. 1 2 2 3 3 4 4 5-6 7 7-10 11 11 12-13 14 15 16 16 16 17 17

1.20 1.21 1.22 1.23 1.24 1.25

Reasons for Outsourcing Recruitment Process Outsourcing Reasons For Organizations Turning To RPO Benefits Of RPO Techniques Use By RPO For Recruitment Comparison Between The Two Outsourcing Models

17 18 19 19 20 21 22 23 23 24 24 25 25 25 25 26 26 26 27 28 29 30-31 32-34

CHAPTER 2 Research Design 2.1 2.2 2.3 2.4 2.5 2.6 2.6.1 2.6.2 2.7 2.8 2.8.1 2.8.2 2.9 Introduction Methodology Of Research Type of Research Design Project Schedule Title Of The Study Objectives Primary Objective Secondary Objective Scope of Project Sources of Data Collection Primary Data Secondary Data Method of Data Collection

CHAPTER 3 Company Profile 3.1 3.2 Overview of Xyka Travel Domain Industries Management Team

3.2.1 3.3 3.4 3.5 3.6 3.7

Hierarchy of Heads Of The Company Xyka Travel Platform Product Features Travel Agencies Challenges and Opportunities For Tour Operators Today Xyka Software Pvt Ltd Partners

34 35-36 37 38-41 42 43 44 45 46 46 46 47 48 49 50 51 52 53-54 55-57 58-59 60-62 63-64

CHAPTER 4 DATA ANALYSIS 4.1 4.2 4.3 4.3.1 4.3.2 4.3.3 4.3.4 4.3.5 4.3.6 4.4 Data Analysis and Interpretation Data Analysis Recruitment: Data Analysis On Interview Details of Arrived Candidates for Interview Interview -4 Rounds Round 1-Technical Panel Round Round 2-Technical Head Round Round 3-Practical Test Round Round 4-Hr/Md Round Outsourcing

CHAPTER 5 FINDINGS CHAPTER 6 SUGGESTIONS CHAPTER 7 CONCLUSION ANNEXURE BIBLOGRAPHY

LIST OF FIGURES

FIGURE NO.

NAME OF CHART

PAGE NO.

1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 3.1 3.2 3.3 4.1 4.2 4.3 4.4 4.5 4.6 4.7

Recruitment Process Flow Chart of Recruitment Process Factors Affecting Recruitment: HR Activities in Recruitment Process At Xyka Software Structured Vs Unstructured Interviews Types of Interview Process of Interview Interview Rounds Reasons for Outsourcing Hierarchy of Heads of the Company Xyka Travel Platform Travel Agencies Details of arrived candidates in percentage Interview -4 Rounds Interview Round 1 Interview Round 2 Interview Round 3 Interview Round 4 Outsourcing-Social Networks

3 4 7 7 11 12 14 16 17 34 35 38 46 47 48 49 50 51 52

LIST OF TABLES
TABLE NO NAME OF TABLE PAGE NO

1.1 2.1 4.1 4.2 4.3 4.4 4.5 4.6 4.7

Comparison between the Two Outsourcing Models: Project Schedule Details of Arrived Candidates for Interview Interview -4 Rounds Round 1-Technical Panel Round Round 2-Technical Head Round Round 3-Practical Test Round Round 4-HR/MD Round Social networks

21 24 46 47 48 49 50 51 52

ABSTRACT Xyka Software Pvt Ltd, commonly known as Xyka is a technology solution provider & business process consulting firm headquartered in US. Xyka provide innovative technology products and services for travel suppliers, travel agencies and tour operators. Xyka gets partner with customers to solve business problems and bring solutions to market quickly. The study was conducted in Xyka Software Pvt Ltd in Bangalore. The study gave us the detailed study about overall process of recruitment and outsourcing in an organisation. Hence we practically experienced the Recruitment and outsourcing work in an organisation as an employee. We studied the various levels of interview assessment procedure at Xyka and assisted the Technical team, Technical Head and HR in interviewing by noting down the feedback. We prepared an Interview Feedback Report. To gain a better understanding of todays RPO practices, the objective of our project was to identify the benefits of Recruitment Process outsourcing. We worked as HR Executive analyst performing the RPO job at Xyka. The information collected is purely on the observation and practical experience. During our tenure at Xyka Software Pvt LTD, we learnt to work as professional. The one thing that got profoundly clear is that text books do not help in the actual corporate world. There are unwritten policies and standard operating procedures that each employee has to abide to.