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  • Lean Inventive Systems Thinking Work Book

    Diunggah oleh

    Crafitti Consulting
    833 tayangan32 halaman
    LEAN INVENTIVE SYSTEMS THINKING (LIST) – A framework for transformation through innovation ignition The globe is being re-engineered rapidly. Our businesses of today are not what they used to be even a decade back. Our existing methods of thinking – based on analytic and logical methods developed over last couple of centuries are suddenly looking in-effective in the new world of increasing globalization, increasing complexity and unprecedented pace. The problem solver is in a complex web of decision dependencies and fuzzy end of decision complexity. This workshop gives a comprehensive exposition to Crafitti’s Lean Inventive Systems Thinking (LIST) framework developed after successful experimentation in multiple domains. This is a potent framework for collective problem solving using three key thinking dimensions – these are Lean Thinking, Inventive or Design thinking and Systems Thinking. It has already proved its worth in designing new products and services, improving overall productivity, reducing cycle time, designing relevant solutions needed by customers and minimizing stress on the employees. The workbook leads the practitioner through LIST techniques powerfully relevant to both technical as well as business problems.

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    LEAN INVENTIVE SYSTEMS THINKING (LIST) – A framework for transformation through innovation ignition The globe is being re-engineered rapidly. Our businesses of today are not what they used to be even a decade back. Our existing methods of thinking – based on analytic and logical methods developed over last couple of centuries are suddenly looking in-effective in the new world of increasing globalization, increasing complexity and unprecedented pace. The problem solver is in a complex web of decision dependencies and fuzzy end of decision complexity. This workshop gives a comprehensive exposition to Crafitti’s Lean Inventive Systems Thinking (LIST) framework developed after successful experimentation in multiple domains. This is a potent framework for collective problem solving using three key thinking dimensions – these are Lean Thinking, Inventive or Design thinking and Systems Thinking. It has already proved its worth in designing new products and services, improving overall productivity, reducing cycle time, designing relevant solutions needed by customers and minimizing stress on the employees. The workbook leads the practitioner through LIST techniques powerfully relevant to both technical as well as business problems.

    Hak Cipta:

    Attribution Non-Commercial (BY-NC)
    Unduh sebagai PDF atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    833 tayangan32 halaman

    Lean Inventive Systems Thinking Work Book

    Diunggah oleh

    Crafitti Consulting
    LEAN INVENTIVE SYSTEMS THINKING (LIST) – A framework for transformation through innovation ignition The globe is being re-engineered rapidly. Our businesses of today are not what they used to be even a decade back. Our existing methods of thinking – based on analytic and logical methods developed over last couple of centuries are suddenly looking in-effective in the new world of increasing globalization, increasing complexity and unprecedented pace. The problem solver is in a complex web of decision dependencies and fuzzy end of decision complexity. This workshop gives a comprehensive exposition to Crafitti’s Lean Inventive Systems Thinking (LIST) framework developed after successful experimentation in multiple domains. This is a potent framework for collective problem solving using three key thinking dimensions – these are Lean Thinking, Inventive or Design thinking and Systems Thinking. It has already proved its worth in designing new products and services, improving overall productivity, reducing cycle time, designing relevant solutions needed by customers and minimizing stress on the employees. The workbook leads the practitioner through LIST techniques powerfully relevant to both technical as well as business problems.

    Hak Cipta:

    Attribution Non-Commercial (BY-NC)
    Unduh sebagai PDF atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    dari 32

    Crafitti Consulting

    Crafting Innovation Together

    Crafitti Innovation Ignition Workshop Series


    Sep 26-27, 2008, Bangalore, India

    Lean Inventive Systems Thinking


    Practitioner’s Work Book
    crafting innovation together

    Delegate Name:
    Organization:
    Email-Id:

    © Crafitti Consulting Private Ltd.


    Inventive Thinking

    ?
    Defining the Problem

    (EC3 Framework)
    crafting innovation together

    Expand,
    Collect, Connect
    Converge

    © Crafitti Consulting Private Ltd. 2


    Expand
    Nine Windows (or the
    System Operator Tool)
    helps you sketch or
    SUPER- place your problem in
    SYSTEM a broader space time
    context. Solutions to
    problems are often
    found in the areas
    adjoining the system
    in question.

    SYSTEM
    crafting innovation together

    SUB-SYSTEM

    PAST PRESENT FUTURE

    © Crafitti Consulting Private Ltd. 3


    User Needs

    The Six Senses Time Purchase Delivery Use Supplements Maintenance Disposal

    At high Outside
    Space Home Work Fun On-the move
    altitudes India

    Produ
    Quality Usability Aesthetics Reliability Efficiency Adaptability
    ctivity
    Sight
    Sound
    Smell
    Taste
    Touch
    crafting innovation together

    Linguistic
    Musical
    Logical
    Spatial
    Kinesthetic
    Inter-personal Needs are perceptional in nature, governed by the five senses (and the sixth sense – intelligence).

    Intra-personal The needs map gives a quick overview of the how the six senses are gratified by the product at the
    product-user interfaces – space, time and quality

    © Crafitti Consulting Private Ltd. 4


    System Dependency Matrix

    Element 1 Element 2 Element 3 Element 4

    Element 1 ×

    Element 2  
    crafting innovation together

    Element 3  ×

    Element 4  ×

    © Crafitti Consulting Private Ltd. 5


    The System
    Function Map

    Sore Point
    crafting innovation together

    © Crafitti Consulting Private Ltd. 6


    Contradictions
    Improving factors

    Worsening factors
    crafting innovation together

    Weight of moving object Stress or pressure Power Object-generated harmful factors


    Weight of stationary object Shape Loss of Energy Ease of manufacture
    Length of moving object Stability of the object's composition Loss of substance Ease of operation
    Length of stationary object Strength Loss of Information Ease of repair
    Area of moving object Duration of action of moving object Loss of Time Adaptability or versatility
    Area of stationary object Duration of action by stationary object Quantity of substance/the matter Device complexity
    Volume of moving object Temperature Reliability Difficulty of detecting and measuring
    Volume of stationary object Illumination intensity Measurement accuracy Extent of automation
    Speed Use of energy by moving object Manufacturing precision Productivity
    Force (Intensity) Use of energy by stationary object Object-affected harmful factors

    © Crafitti Consulting Private Ltd. 7


    Laws of Evolution
    Increasing Ideality
    4

    Shortening of Energy Flow Path Increasing Dynamism


    3

    1
    Decreasing human element Increasing Multiplication

    0
    crafting innovation together

    Non-uniform evolution of sub-


    Transition from Macro to Micro
    systems

    Transition to Higher Level System Increasing Synchronization

    © Crafitti Consulting Private Ltd. 8


    Ideal Final Result

    Ideality Quotient = Benefits


    (Cost + Harmful Effects)

    What would be the


    ideal final result?

    Point of End of
    Feasibility
    crafting innovation together

    Now

    © Crafitti Consulting Private Ltd. 9


    Collect
    crafting innovation together

    © Crafitti Consulting Private Ltd. 10


    Connect

    TP 1 TP 2 TP 3 TP 4 TP 5 BP 1 BP 2 BP 3 BP 4 BP 5
    TP 1 1
    TP 2 1
    TP 3 1
    TP 4 1
    TP 5 1
    BP 1 1
    crafting innovation together

    BP 2 1
    BP 3 1
    BP 4 1
    BP 5 1

    © Crafitti Consulting Private Ltd. 11


    Converge

    Problems Contradictions

    1. 1.

    2. 2.
    Technical
    3. 3.
    crafting innovation together

    1. 1.

    2. 2.
    Business
    3. 3.

    © Crafitti Consulting Private Ltd. 12


    !
    Inventive Thinking
    Searching for novel
    solutions
    crafting innovation together

    © Crafitti Consulting Private Ltd. 13


    Inventive Principles - TRIZ

    1. Segmentation 20. Skipping


    2. Taking Out 21. Blessing in disguise
    3. Local Quality 22. Feedback
    23. Intermediary
    4. Asymmetry 24. Self-service
    5. Merging 25. Copying
    6. Universality 26. Cheap short-living
    7. Nested Doll objects
    8. Anti-weight 27. Mechanics
    substitution
    9. Preliminary anti- 28. Pneumatics and
    action hydraulics
    10. Beforehand 29. Flexible shells and
    Cushioning thin films
    11. Equipotentiality 30. Porous materials
    12. The other way 31. Colour changes
    crafting innovation together

    round 32. Homogeneity


    13. Spheroidality 33. Discarding and
    recovering
    14. Dynamics 34. Parameter changes
    15. Partial or 35. Phase transitions
    Excessive Actions 36. Thermal Expansion
    16. Another 37. Strong Oxidants
    dimension 38. Inert atmosphere
    17. Mechanical 39. Composite Materials
    Vibration
    18. Periodic Action
    19. Continuity of
    useful action

    © Crafitti Consulting Private Ltd. 14


    Ideal Final Result

    Ideality Quotient = Benefits


    (Cost + Harmful Effects)

    The ideal final


    result?

    Ideas beyond the


    point of feasibility
    crafting innovation together

    Now

    © Crafitti Consulting Private Ltd. 15


    Vedic Inventive Principles

    1. Observation
    – Pure observation
    – Flag
    2. Comparison
    – Suitability
    – Proportion
    3. Addition
    – One more than before
    – Sum of properties
    – Sum of qualities
    – Qualities of the sum
    – Encapsulation
    4. Subtraction
    – One less than before
    crafting innovation together

    5. Variation
    – What’s less?
    – What’s more?
    – Cause Movement
    6. Rotation
    – Reverse or exchange
    – Multiple angles
    – Destroy and rebuild
    7. Division
    – Complete and incomplete
    – Part and Whole
    – Individual and collective

    © Crafitti Consulting Private Ltd. 16


    Laws of Evolution

    Increasing Ideality
    4

    Shortening of Energy Flow Path Increasing Dynamism


    3

    1
    Decreasing human element Increasing Multiplication

    0
    crafting innovation together

    Non-uniform evolution of sub-


    Transition from Macro to Micro
    systems

    Transition to Higher Level System Increasing Synchronization

    © Crafitti Consulting Private Ltd. 17


    The System
    Function Map

    1. Trimming
    – Eliminate harmful interaction
    – Eliminate incomplete
    interaction
    – Eliminate a field
    – Eliminate a substance
    2. Add
    – New substance
    – New Field
    crafting innovation together

    3. Modify
    – Substance
    – Field
    – Incomplete interaction

    Sore Point

    © Crafitti Consulting Private Ltd. 18


    The Solutions Mind-Map
    crafting innovation together

    © Crafitti Consulting Private Ltd. 19


    Systems Thinking
    Putting it all together
    crafting innovation together

    © Crafitti Consulting Private Ltd. 20


    Connect

    I1 I2 I3 I4 I5 I6 I7 I8 I9 I10
    I1 1
    I2 1
    I3 1
    I4 1
    I5 1
    I6 1
    crafting innovation together

    I7 1
    I8 1
    I9 1
    I10 1

    I: Idea
    © Crafitti Consulting Private Ltd. 21
    Converge - Impact

    S1 S2 S3 S4 S5 S6
    TP 1
    TP 2
    TP 3
    BP 1
    crafting innovation together

    BP 2
    BP 3

    Clusters of ideas form solutions (S) for


    Technical Problems (TP) and Business Problems (BP)
    © Crafitti Consulting Private Ltd. 22
    Converge

    Criteria
    Identify criteria against which solutions
    Problems Solutions can be evaluated and prioritized
    objectively

    1. 1.

    2. 2.
    Technical
    3. 3.
    crafting innovation together

    1. 1.

    2. 2.
    Business
    3. 3.

    © Crafitti Consulting Private Ltd. 23


    Converge - Relative Prioritization
    The Analytic Hierarchy Process is suitable to be used in multi-criteria decision making scenarios where relative
    prioritization based on expert judgment is required (due to lack of suitable or relevant absolute measures)

    Holistic Goal Criteria1 Criteria2 Criteria 3


    Criteria Solutions Solutions Solutions

    Rank
    Order
    crafting innovation together

    Solution Priority

    © Crafitti Consulting Private Ltd. 24


    LeanThinking
    Into Production
    crafting innovation together

    © Crafitti Consulting Private Ltd. 25


    The Value Stream Map
    What is the “value” that is being delivered to the customer?

    What are the activities that are being done to generate this value?
    crafting innovation together

    What is the overall “rate of demand”? For each activity


    note down the
    What is the average service rate?
    Cycle Time:
    How many resources are consumed? Value-added Time:
    What is the error rate?

    © Crafitti Consulting Private Ltd. 26


    Making it Flow

    Identify in the VSM:


    1. Wait times/ delays
    2. Idle Time
    3. Changeover time
    4. Overload
    5. Variable workload/
    work rate
    6. Excess travel
    7. Excess transport
    8. Rework
    9. Variation from
    crafting innovation together

    expectation (better
    or worse)
    10. Over-processing
    (unnecessary work)
    11. Resource crunch
    12. Clutter
    13. Communication
    delay •Make changes to the VSM to eliminate the identified problems
    14. Cacophony •Create small change experiments to validate

    © Crafitti Consulting Private Ltd. 27


    Enabling Pull Mode

    Identify in the VSM:


    1. The Takt time (rate
    of demand)
    2. The service rate
    (rate of supply)
    3. Minimum batch size

    Make changes to the


    VSM:
    1. Synchronize with
    crafting innovation together

    Takt time
    2. Work with smallest
    possible batch size
    3. Mechanisms for
    demand changes to
    quickly register
    across the system

    © Crafitti Consulting Private Ltd. 28


    Building quality in

    • What are the overall quality goals?

    • How do they map to specific goals for sub-activities?


    crafting innovation together

    • How to ensure that these goals are met without spending extra time on
    review?

    Incorporate identified measures into the activities

    © Crafitti Consulting Private Ltd. 29


    How much did we improve?

    Value
    Flow
    Stream

    •Service Rate
    •Cycle Time Initial
    Pull
    •Resources used Process
    •Error rate
    crafting innovation together

    •Service Rate Built-in


    •Cycle Time
    •Resources used
    quality
    •Error rate
    Improved
    Process

    © Crafitti Consulting Private Ltd. 30


    Takeaways for product innovation
    life cycle
    Inventive Thinking

    Systems Thinking
    crafting innovation together

    Lean Thinking

    © Crafitti Consulting Private Ltd. 31


    Crafitti Innovation Ignition Workshop Series
    Sep 26-27, 2008, Bangalore, India

    Lean Inventive Systems Thinking

    Crafitti Consulting
    Crafting innovation together . . .
    www.crafitti.com
    crafting innovation together

    Navneet Bhushan (navneet.bhushan@crafitti.com)


    Karthikeyan Iyer (karthikeyan.iyer@crafitti.com)

    © Crafitti Consulting Private Ltd. 32

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