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  • What Is Total Quality Management

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    Quality Management
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    http://qualitymanagementsystem.com/total-quality-management/what-is-total-quality-management/ The concept of Total Quality Management, or TQM, is single-minded in its purpose: To improve customer satisfaction. As simple and as obvious as that may sound, it has taken many decades for the process to evolve to what it is today. Even now there is not unanimous agreement as to how to achieve this one simple objective, although most businesses follow a similar model that has been fine-tuned over many years.

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    What is Total Quality Management

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    http://qualitymanagementsystem.com/total-quality-management/what-is-total-quality-management/ The concept of Total Quality Management, or TQM, is single-minded in its purpose: To improve customer satisfaction. As simple and as obvious as that may sound, it has taken many decades for the process to evolve to what it is today. Even now there is not unanimous agreement as to how to achieve this one simple objective, although most businesses follow a similar model that has been fine-tuned over many years.

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    1K tayangan14 halaman

    What Is Total Quality Management

    Diunggah oleh

    Quality Management
    http://qualitymanagementsystem.com/total-quality-management/what-is-total-quality-management/ The concept of Total Quality Management, or TQM, is single-minded in its purpose: To improve customer satisfaction. As simple and as obvious as that may sound, it has taken many decades for the process to evolve to what it is today. Even now there is not unanimous agreement as to how to achieve this one simple objective, although most businesses follow a similar model that has been fine-tuned over many years.

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    Attribution Non-Commercial (BY-NC)
    Unduh sebagai PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    dari 14

    QualityManagementSystem.

    com

    Purpose: to improve customer satisfaction The process has evolved in many decades Most businesses follow a similar model

    QualityManagementSystem.com

    Started on the 1920s Took off in the late 1940s Japanese tried to improve the quality of their products In I 1950 W Ed W. Edwards D i d Deming d developed l d Statistical Quality Control (SQC)

    QualityManagementSystem.com

    Deming taught many Japanese companies Promote the concept of engaging employees At every level and stage of the process Giving employees ownership Empowering employees E i l to make improvements

    QualityManagementSystem.com

    Joseph Juran teach quality concepts in Japan in 1954 Joseph Juran different from Deming:
    Quality had to be embedded in every aspect of a company s companys business Quality should be fitness for use, not just conformance to specifications

    Monetary cost associated with quality

    QualityManagementSystem.com

    Loss of manufacturing jobs and market share in the late 1970s Began to respond to Japanese

    QualityManagementSystem.com

    Total Quality Management spread across US industries Led by companies like Motorola and General Electric American businesses began to come back in the 1990s

    QualityManagementSystem.com

    Characterized differently by each company that practices it The primary philosophy

    Continuous improvement to exceed the customer expectations Identify and correct quality issues at the earliest stage Incorporate quality into the final product

    QualityManagementSystem.com

    Develops employees involves them in all employees, areas, work together to improve quality Every process change must improve customer satisfaction Defects in a product are analyzed to find the root cause, correct it and prevent its recurrence

    QualityManagementSystem.com

    Continuously improve manufacturing processes Employees are encouraged to actively participate

    QualityManagementSystem.com

    Regularly train process and quality concepts to employees The business leaders drive the TQM process

    QualityManagementSystem.com

    TQM ensures the long-term success Everyone in the organization:


    Is a critical part of the team Is valued by the company Encouraged to participate in the continuous-improvement process

    QualityManagementSystem.com

    TQM identify and correct problems early Minimize cost of:


    Scrap Rework Double handling Double-handling Dissatisfied customers

    QualityManagementSystem.com

    QualityManagementSystem.com

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