Your Guide to Avaya one-X Mobile with Blackberry

A comprehensive user guide & manual to one-X Mobile for the Blackberry including links to interactive demonstrations.

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Your guide to Avaya one-X Mobile for the Blackberry, click on the blue links to launch an interactive demo for each feature set.
Jump to... Getting Started Call Features Handling Calls Call Logs Voicemail Contacts

Getting Started
Logging in for the first-time in one-X Mobile Blackberry http://www.g3-tel.com/uploaded_files/one-x-mobileblackberry/Logging in for the first-time in one-X Mobile Blackberry.swf 1. Note, before logging in to the Avaya one-X Mobile application on a mobile device, set up the account on Avaya one-X Mobile Web. 2. Locate the Avaya one-X mobile icon on the main screen or in the Applications folder and click the trackball to launch the application. 3. Highlight the appropriate protocol for the Avaya one-X Mobile server configuration, and click the trackball. 4. Enter the URL or IP address of the Avaya one-X Mobile server. 5. Highlight OK, and click the trackball.

5. If the icon is yellow or red the mobile device may be experiencing communication errors. 6. The Send Calls To option lists the phones currently designated to ring when a call comes in to the office phone. 7. The New Voicemail option shows the number of new voicemail messages. 8. The Block option shows the current setting of the Block feature. When set to Off, no calls are blocked. 9. Click the trackball to open the Home menu. 10. The menu options available vary depending on the item currently highlighted on the Home screen. 11. Some options always appear on the Home menu, including Call, Call Log, Corporate Directory, Saved Voicemail, RIM Addresses, Settings, and Refresh.

one-X Mobile

6. Enter the corporate computer username, paying attention to caps lock since the entry is case sensitive. 7. Highlight OK, and click the trackball. 8. Enter the corporate computer password, paying attention to caps lock since the entry is case sensitive. 9. Highlight OK, and click the trackball. Starting the one-X Mobile Blackberry application http://www.g3-tel.com/uploaded_files/one-x-mobileblackberry/Starting application.swf 1. Locate the Avaya one-X mobile icon on the main screen or in the Applications folder and click the trackball to launch the application. 2. The Avaya one-X Mobile Home screen appears. 3. The status icon indicates the communication status between the mobile device and the Avaya one-X Mobile server. 4. A green icon indicates the mobile device is operating normally. the one-X Mobile Blackberry

Handling Calls
Making Calls in one-X Mobile Blackberry http://www.g3-tel.com/uploaded_files/one-x-mobileblackberry/Making Calls in one-X Mobile Blackberry.swf 1. From the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight Call, and click the trackball. 3. Enter the number to be called, and click OK. 4. Highlight the phone to be used to make the call, click the trackball. 5. If the phone selected is not the BlackBerry device, click OK. 6. The office phone system calls the selected device while a connection to the number dialed is made. 7. When the selected phone or the BlackBerry device rings, answer the phone and press the 5 key. 8. Wait a moment while the connection to the called party is made.

G3 Telecommunications PLC tel: 020 7075 1400 email: info@g3-tel.com

Voicemail
Listening to, saving, and deleting a voicemail message in one-X Mobile Blackberry http://www.g3-tel.com/uploaded_files/one-x-mobileblackberry/Listening to, saving, and deleting a voicemail message in one-X Mobile Blackberry.swf 1. On the Avaya one-X Mobile Home screen, highlight New Voicemail, and click the trackball. 2. Highlight Open New Voicemail or Open Saved Voicemail. 3. Click the trackball. 4. Highlight the voicemail and click the trackball to open the menu. 5. To save the voicemail, select Save Voicemail. 6. To delete the voicemail, select Delete Voicemail, and on the confirmation screen click Delete. 7. To listen to the voicemail, select Play. 8. Note, If the BlackBerry device cannot download and play voicemail messages, Play is replaced by View. Dial the office voicemail system directly to listen to the message. 9. To save the voicemail while it is playing, press A. 10. Press Space to pause and resume playback of the voicemail. 11. Press Del to delete the voicemail while it is playing. 12. When finished, click the trackball. 13. Click Close.

5. Click the trackball. 6. Click Select Automatic by Schedule or Select Automatic by Location. 7. When the Send Calls destinations screen appears, a check mark appears next to Automatic by Schedule or Automatic by Location. 8. For Automatic By Schedule, on the Avaya one-X Mobile Home screen, Automatic by Schedule appears as the current Send Calls destination. 9. The current time period and the call destinations selected for the current time period are also shown. 10. For Automatic By Location, the current Send Calls destination appears as Automatic By Location.. 11. The name of the current location and the associated phone numbers are also shown. Selecting the phones to which calls are routed in one-X Mobile Blackberry http://www.g3-tel.com/uploaded_files/one-x-mobileblackberry/Selecting the phones to which calls are routed in one-X Mobile Blackberry.swf 1. On the Avaya one-X Mobile Home screen, highlight Send Calls To, and click the trackball.. 2. Click Change Destinations. 3. A list of the phones which can receive office calls appears. Voicemail, Automatic by Schedule, and Automatic by Location (if available) are also listed. 4. Highlight the appropriate phone. 5. Click the trackball to select or deselect the phone. 6. A confirmation pop-up menu appears. Click the trackball to confirm the selection. 7. Repeat the steps to select or deselect another phone. Up to 5 phones may be selected (unless limited by the system administrator) to ring simultaneously when a call comes in to the office number. 8. Note, at least one phone destination must be selected. All calls are sent to the Office destination by default if no destinations are selected.

Call Features
Routing calls by Automatic by Schedule and Automatic by Location in one-X Mobile Blackberry http://www.g3-tel.com/uploaded_files/one-x-mobileblackberry/Routing calls by Automatic by Schedule and Automatic by Location in one-X Mobile Blackberry.swf 1. On the Avaya one-X Mobile Home screen, highlight Send Calls To. 2. Click the trackball. 3. Click Change Destinations. 4. Highlight Automatic by Schedule or Automatic by Location.

G3 Telecommunications PLC tel: 020 7075 1400 email: info@g3-tel.com

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Jump to... Getting Started Call Features Handling Calls Call Logs Voicemail Contacts

Sending all calls to voicemail in one-X Mobile Blackberry http://www.g3-tel.com/uploaded_files/one-x-mobileblackberry/Sending all calls to voicemail in one-X Mobile Blackberry.swf 1. On the Avaya one-X Mobile Home screen, highlight Send Calls To, and click the trackball. 2. Click Change Destinations. 3. A list of the phones on which office calls can be received appears. Voicemail, Automatic by Schedule, and Automatic by Location (if available) are also listed. 4. Highlight Voicemail and click the trackball. 5. Click Select Voicemail. 6. No other destinations can be selected when all calls are sent to Voicemail. 7. In addition, the voicemail destination overrides the Block setting so that all callers, including VIP callers, are sent to the office voicemail. Setting a Quick Entry number to which calls are routed in one-X Mobile Blackberry http://www.g3-tel.com/uploaded_files/one-x-mobileblackberry/Setting a Quick Entry number to which calls are routed in one-X Mobile Blackberry.swf 1. The Quick Entry feature is used to designate a phone on which calls can be received on a temporary basis. 2. On the Avaya one-X Mobile Home screen, highlight Send Calls To, and click the trackball. 3. Click Change Destinations. 4. A list of the phones on which office calls can be received appears. 5. Highlight Quick Entry and click the trackball. 6. Click Select Quick Entry to display the Edit Phone Number screen. 7. The last Quick Entry number used appears, if necessary, repeatedly press Del to delete the Quick Entry number. 8. Enter the new Quick Entry number, and click OK.

Call Logs
Deleting a Call Log entry in one-X Mobile Blackberry http://www.g3-tel.com/uploaded_files/one-x-mobileblackberry/Deleting a Call Log entry in one-X Mobile Blackberry.swf 1. On the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight Call Log, click the trackball. 3. Highlight the call to be deleted, and click the trackball. 4. Click Delete Call. 5. The call is deleted and the Call Log screen displays. Listening to, saving, and deleting a voicemail message from the Call Log in one-X Mobile Blackberry http://www.g3-tel.com/uploaded_files/one-x-mobileblackberry/Listening to, saving, and deleting a voicemail message from the Call Log in one-X Mobile

one-X Mobile

Blackberry.swf 1. On the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight Call Log and click the trackball. 3. Highlight the call with the voicemail and click the trackball. 4. Click Play or Replay, depending on whether the message has already been heard. 5. To save the voicemail while it is playing, press A. 6. Press Space to pause and resume playback of the voicemail. 7. Press Del to delete the voicemail while it is playing. 8. When finished, click the trackball. 9. Click Close to close the Call Log.

G3 Telecommunications PLC tel: 020 7075 1400 email: info@g3-tel.com

Viewing the Call Log in one-X Mobile Blackberry http://www.g3-tel.com/uploaded_files/one-x-mobileblackberry/Viewing the Call Log in one-X Mobile Blackberry.swf 1. On the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight Call Log, and click the trackball. 3. To interact with a Call Log entry, click the trackball. 4. Options to call the selected number, delete the Call Log entry, and add the entry to RIM addresses are displayed. 5. Additionally, options to place another call, view RIM messages, and open new and saved voicemails display from this menu.

5. Enter search criteria in the Last Name and Department fields to use additional criteria in the search. 6. Note, all search criteria fields do not need to be populated. 7. Click the trackball. 8. Click Search. 9. When the search is completed, the Directory search results screen appears. 10. Highlight the contact. 11. To view contact details, click the trackball. 12. Click View followed by the contact's name to display the complete contact record.

Contacts
Finding contacts in RIM Addresses for one-X Mobile Blackberry http://www.g3-tel.com/uploaded_files/one-x-mobileblackberry/Finding contacts in RIM Addresses for one-X Mobile Blackberry.swf 1. On the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight RIM Addresses and click the trackball. 3. To find a specific contact, enter the first letter or two of the contacts name in the Find field. 4. Highlight the contact and click the trackball to view contact details. Searching the Corporate Directory for a contact in one-X Mobile Blackberry http://www.g3-tel.com/uploaded_files/one-x-mobileblackberry/Searching the Corporate Directory for a contact in one-X Mobile Blackberry.swf 1. On the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight Corporate Directory. 3. Click the trackball to display the search criteria screen. 4. In the First Name field, enter the first few letters of the first name.

G3 Telecommunications PLC tel: 020 7075 1400 email: info@g3-tel.com

Leveraging your success through our expertise

About G3 G3 designs, delivers & maintains converged voice & data networks. G3 uses best of breed technology solutions to develop customers businesses. A leader in the market, G3 delivers reliable & proven IP communication solutions that will enable companies to lower risk, reduce costs & grow revenue. Focused on both large & small enterprises, G3 really understands the business needs of the customer. As one of the only companies to fully understand & deliver truly converged solutions, G3 has reference sites with many global household names, some of which have been customers of G3 for 16 years!

G3 Telecommunications PLC, Harling House, 47-51 Great Suffolk Street, London SE1 0BS tel +44 (0)20 7075 1400 fax +44 (0)20 7075 1401 email info@g3-tel.com web www.g3-tel.com