Compiled with the assistance of the Tiger University Program of the Estonian Information Technology Foundation

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Usability Evaluation Methods

David Lamas, Ilya Shmorgun

Usability Evaluation Methods

Checklist evaluation Focus groups Exploration test Task completion

Checklist Evaluation

http://www.usabilityrst.com/usability-methods/heuristic-evaluation

An evaluation of an interface by one or more usability experts. Evaluators measure the usability, efciency, and effectiveness based on a list of specic properties or guidelines the product should correspond to.

Nielsens Heuristics

http://www.useit.com/papers/heuristic/heuristic_list.html

Visibility of system status Match between system and the real world User control and freedom Consistency and standards

Error prevention Recognition rather than recall Flexibility and efciency of use

Aesthetic and minimalist design Helping users recognize, diagnose, and recover from errors Help and documentation

Demo

Tools Used
State transition diagrams System specication (if available) Nielsens usability heuristics

Focus Groups

http://www.usabilityrst.com/usability-methods/focus-groups

A moderator facilitates a small group of 4 to 8 participants by demonstrating or showing them a product or concept. The participants are encouraged to freely give their honest opinions about the product, including suggestions to make it better.

Demo

Tools Used
Product introduction script Notebook Voice recorder

Exploration Test

http://www.allaboutux.org/exploration-test

A moderator shows a design to gain perceptions of people. The user is encouraged to freely explore the design and the moderator asks questions when something interesting happens. Users should not be directed in any specic way. Exploration test are conducted as one on one sessions.

Demo

Tools Used
Silverback or Morae System usability scale

Task Completion

http://www.usabilityrst.com/usability-methods/usability-testing

A moderator provides a user with tasks to perform during testing that reect their different usage patterns. Participants will perform a set of 5 to 10 tasks within a 90-minute session. Tasks should represent the most common user goals (e.g. recovering a lost password) and/or the most important conversion goals from the website or application owners perspective (e.g. making a purchase). It is crucial to establish very clear success criteria for each task.

Demo

Tools Used
Product introduction script A list of test cases Silverback or Morae in case of face to face
testing

Loop11 in case of online testing

And so we covered
Checklist evaluation Focus groups Exploration test Task completion