(i)
NSR
TSO
13/02/2012
Follow-up of document
VALIDATION OF DOCUMENT
REV.
0
DRAFTED BY
Fabrice BARBEAU
DATE
09/10/06 Creation
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A. POLICY AND ENGAGEMENT............................................................................................................5 B. OBJECT, APPLICABILITY AND DELIMITATION OF WORK..............................................................6 C. REFERENCE DOCUMENTS..............................................................................................................6 D. LIST OF PARTIES..............................................................................................................................6
1. Project Director....................................................................................................................................8 2. Project Manager...................................................................................................................................8 3. Deputy Project Manager.......................................................................................................................8 4. Safety Manager....................................................................................................................................9 5. Registered Safety Officer.....................................................................................................................9 6. Registered Environmental Control Officer (RECO)..........................................................................10 7. Site Safety Supervisor........................................................................................................................10 8. Lifting Supervisor..............................................................................................................................10 9. Rigger.................................................................................................................................................11 10. Signalman.........................................................................................................................................11 11. Crane operator..................................................................................................................................11
V. SAFE WORK PRATCICES..................................................................................................................................12 VI. SAFETY TRAINING.............................................................................................................................................12
A. OBJECTIVES :..................................................................................................................................12 B. COVERAGE :....................................................................................................................................12 C. SAFETY ORIENTATION COURSE (SOC) :......................................................................................13 D. CWCS SAFETY ORIENTATION COURSE......................................................................................13 E. C1286S SAFETY INDUCTION PROGRAM :....................................................................................13 F. EXTERNAL SAFETY COURSES :....................................................................................................13
VII. GROUP MEETINGS...........................................................................................................................................14
A. INSPECTION OF SITE......................................................................................................................14 B. INVESTIGATION OF ACCIDENTS, INCIDENCE OR DANGEROUS OCCURRENCE.....................14 C. ORGANISE PROMOTIONAL ACTIVITIES........................................................................................15 D. SAFETY RULES AND REGULATIONS............................................................................................15 E. MONTHLY SAFETY TALK................................................................................................................15
IX. SAFETY INSPECTIONS......................................................................................................................................15 X. TOOL BOX MEETINGS........................................................................................................................................15
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A. OBJECTIVES :..................................................................................................................................16 B. TREATEMENT :................................................................................................................................16 C. REPORTING :...................................................................................................................................17 D. SAFETY COMMITTEE MANAGER...................................................................................................17 E. INCIDENT REPORT PROCEDURE..................................................................................................17
XII. IN-HOUSE SAFETY RULES AND REGULATIONS...........................................................................................17
A. PROCESS.........................................................................................................................................22
XVII. IDENTIFICATION OF RISKS SPECIFIC TO MAIN WORK PROCESSES......................................................23 XVIII. EMERGENCY PREPAREDNESS ..................................................................................................................23
The elements of the policy expressed by the Management of the Construction site are declined according to following points: Adoption of a strategic vision by optimizing in a durable way the use of human, material and financial resources available. Improvement of the quality of our products and services by regularly measuring the level of satisfaction of our customers to be able to satisfy in all circumstances their expressed and implicit needs. The satisfaction of our partners by permanently adapting to current and future expectations of our customers, collaborators, board of trustees and public bodies. The involvement and training of the collaborators to give them in a targeted way increasing responsibility and continuous training. Ensure the Environmental protection, health and safety of our employees by protecting their working station and by developing a methods and procedures respectful of the environment. Foster continuous innovation and improvement by means of the external and internal audits while reviewing the system of management of quality, environment, hygiene and safety, and the processes of work.
Project Director,
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The direction of the construction site ensures the respect of this S.M.S. This plan defines all the elements of organization contributing to the respect of safety and makes reference to the general procedures, procedures specific, process or instructions of building site. C. REFERENCE DOCUMENTS Contract documents The form of tender with attachments The particular conditions and appendices The specifications (the particular specification with appendices, the general specification with appendices, design criteria and performance specification, the materials and workmanship specifications and, the drawing and CAD standard) D. LIST OF PARTIES STTSO documents Quality Manual Management (QMM) Safety Management Manual (SMM) Processus Generales and specifiques procedures
Coordonnes
Contracting authority
Engineer
: :
Contractor
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2. Possible supplier
Refer to the Project Quality Manual
3. Further information
Beginning of work : Period of execution Schedules of work manpower Staging Area Office Work Site End of work : .. Day : . Night : Only in exceptional circumstances Average : Maximum : . .
Contact : : : : : : : :
Phone/Fax
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Project Director
Project Manager
Safety Manager
Works Train Safety Team Lifting operation Safety team Site Instalaltion Manager
Storage aera Safety Team Laying track Safety Team Registered Environnemental Control Officer RECO
1. Project Director
The project Director has full responsibility for the implementation and execution of the project environmental, health, safety and fire prevention programme in all areas under his control.
2. Project Manager
The Project Manager has the responsibility of assisting the Project Director in the implementation and execution of the project environmental, health, safety and fire prevention programme in all areas under his control
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4. Safety Manager
The Safety Manager reports directly to the Project Director and is in charge of the definition and application of the on Site Safety Management System. He is overall responsible for the general safety. His responsibility includes : Setting up the safety organisation. Particularly he draws up the Site Safety Plan and the associated procedures. Ensuring that suitably qualified Registered Safety Officers (RSO) are employed. Ensuring that suitably qualified Registered Environmental Control Officers (RECO) are employed. Ensuring that suitably experienced Site Safety Supervisors (SSS) are employed. Ensuring compliance with applicable Health and Safety legislation NSR requirements. Liaising with Publics Bodies on site safety matters generally. Liaising an co-ordinating in terms of safety matters, including safety meetings, inspections and other relevant matters pertaining to safety where necessary. Establishing emergency preparedness procedures in collaboration with Police, Fire and Emergency Medical Services. Ensuring that reviews, audits and safety training are ongoing. Supervising the hazard identification system. Act as Secretary to the Safety Committee and assist it.
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8. Lifting Supervisor
Co-ordinates all lifting activities. Ensure that only registered crane operators, appointed rigger & signalman participate in any lifting operation. Verify the crane operator checking and inspect the lifting gears/tackles is in its safe working condition before starting work. Check when manual signal is used, the signalman is within 24 meters and has a clear & unobstructed view of the lifting operation.
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Use an audible signal communication system if the above statement is not complied. (E.g. walky talkie, handphone). Take measures to ensure safe lifting operation and rectify any unsatisfactory or unsafe condition reported. Ensure that receptacle is used when lifting any loose load to prevent the load or part of it falling out during the lifting operation. Check the lifting gears/tackles every 3 months to ensure their safe working condition and colour it according to the coloured code. Monitor and ensure that the mechanics carries out the maintenance for the crane every 3 months. Responsible for the safety of all lifting operation.
9. Rigger
Ensure that the load to be lifted is secure, stable and balanced. Report any defect in the lifting gears/tackles to the Lifting Supervisor.
10. Signalman
Responsible for all signalling used in the lifting operation. Give correct and clear signals to guide the crane operator in the manoeuvre of the load safely to its destination. Reports any unsatisfactory or unsafe condition to the Lifting Supervisor.
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Coverage :
Ministry of Manpowers safety orientation course Civil and Track Works Contract, CTWs safety orientation course External safety courses
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A copy of the SOC certificate of every employee must be submitted to the safety section of CTW before start of work. D. CWCS SAFETY ORIENTATION COURSE This training is conducted for workers by CTWs before they start work. The workers are brought around on a site tour and the classroom briefing The orientation may consist of : General safety rules and regulations, Personal protective equipment, Housekeeping, Accident reporting, Emergency evacuation procedures, Permit-to-work system, Common safety signs, Other safety regulations, etc.
E. C1286S SAFETY INDUCTION PROGRAM : Respective group safety personnel will conduct this form of training at CTW site offices at periodic intervals. With the knowledge gained, workers can work more safety and prevent unsafe acts. Safety personnel will conduct the training or safety officer will train the supervisors. Then supervisors should brief the employees. Respective group safety section to maintain records of all the trainings conducted for CTWs employees. Training topics will be more relevant to work scope of CTW. Other safety training may also be given from time to time upon necessary. F. EXTERNAL SAFETY COURSES : Construction safety course for project managers is designed for managers and engineers who are involved in Project management (statutory). Training course for safety committees members gives the participants a full picture of their duties and responsibilities in accident prevention (statutory optional). First-aider must have the industrial first aid course certificate (statutory). Safety instruction course for lifting supervisors would help the supervisors to co-ordinate better with the crane operator and carry out safe methods of lifting. All lifting supervisors must attend this course (statutory). Forklift Drivers Training Course for any person who drives or operates a forklift at the site. Training Records All safety trainings will be recorded by the Safety Department.
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VIII.
SAFETY COMMITTEE
Chairman
Composition of the Site Safety Committee : The Site Safety Committee shall carry out the following functions : Secretary
Contractors member
Sub-contractors member
Others
A. INSPECTION OF SITE The Chairman will lead the Committee to inspect the Site at least one week before each months meeting to see if there is anything prejudicial to the safety and health of the persons employed therein; and immediately after any accident or dangerous occurrence that has taken place within the Site. Following the inspection, the Registered Safety Officer shall furnish a status report to the Committee at the months meeting to discuss the observations made by members during the inspection. B. INVESTIGATION OF ACCIDENTS, INCIDENCE OR DANGEROUS OCCURRENCE The Registered Safety Officer will furnish the Chairman and the Engineer with a report of the findings of his investigation into any accident, incident, dangerous occurrence or near miss which took place within the Site. The Chairman shall thereafter convene a meeting with the Site Safety Committee to discuss the report. A standard form of the Accident/Incident/ Dangerous Report is provided in -Appendix 3.
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The Committee will discuss the cause of the accident, incident, dangerous occurrence or near miss and recommend measures to be taken to prevent a recurrence of such accident or dangerous occurrence. C. ORGANISE PROMOTIONAL ACTIVITIES STTSO, through the Site Safety Committee, will participate or organise its own contest, competition or other activity held to promote the safe conduct of work in the Site. D. SAFETY RULES AND REGULATIONS The Site Safety Committee will prepare a set of rules and regulations which will promote the safety, health and welfare of the workmen. STTSO display a copy of these rules and regulations on Site, translated into languages which the workers can understand. E. MONTHLY SAFETY TALK At the monthly meeting, one of the members of the Site Safety Committee will give a talk on safety and health at work on the Site, and the talk will be followed by a discussion by the Committee. The Chairman, will appoint the Registered Safety Officer and the Site Safety Supervisors to conduct daily tool box meetings to the workforce so as to promote the safety and health of workers on the Site and for the guidance of the persons employed therein. STTSO will ensure that all major decisions and actions proposed by the meetings are effectively communicated for implementation. STTSO will keep records of all matters discussed and decisions made at each meeting, records of Site inspections performed, register of work permits issued, records of attendance of participants.
D. PROCEDURE To arrange for the employees to gather at scheduled time To inform the site safety officer or safety manager before commencement of the meeting. Workers should be encourager to bring up hazard, and unsafe conditions present at the work area during the meeting. To constantly train workers on safe work procedures To educate the employees in order to prevent accidents To inform employees about the proceedings of the site safety committee meeting To keep a record of the date, time, attendance of the participants and the details of the meeting at least once in a week The meeting shall be at least 10 minutes and not to exceed 20 minutes One or some of the suggested topics may be propagated or discussed E. TOPICS Safety rules and regulations Safety work practices Review of recent accident(s) at sites / review of site safety committee meeting Case study of accidents from newspaper or other sources Highlighting the hazards existing at the present stage of work and preventive measures Safety promotional activities
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After receiving medical attention, the injured workman shall inform his/her immediate superior within 24 hours from the accident happened either through writing or with the following data for investigation purposes : Date and time of accident, Place of accident took place, Brief description of accident, Part of body injured, Witness of the accident, if any, Duration of medical leave, if any, Contact telephone number if medical leave more than 3 days.
D. SAFETY COMMITTEE MANAGER He shall comment on the accident case and if necessary he may call for a board of enquiry for further investigation to the accident. E. INCIDENT REPORT PROCEDURE Refer to Appendix n 3
safety helmets, safety shoes/boots, safety belts, high visibility vests Eye protection face shields compatible with safety helmets portable screens Respirators / dust masks
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C. COLOUR OF SAFETY HELMET Personnel Contractors site agents and foremen Sub-contractors and supervisory staff of contractors Registered safety officers, safety supervisors Lifting supervisors Riggers * Signallers * All other workers Coulor of safety Helmet White red stripe sub- Yellow with red stripe Blue Brown Red Yellow Yellow
* In addition to the helmet colour codes, riggers and signalman will be provided with red reflective vest and identification tags.
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XIII.
SAFETY PROMOTION
STTSO will develop a safety promotional programme to demonstrate his commitment to advancing the safety culture at the Site and reinforcing the concept that safety and construction are inseparable. The programme will enhance personal safety awareness and influence all attitudes and behaviour of all personnel on health, safety and welfare. The programme will consist of general promotional activities which are carried out as part of a day-to-day activity and high impact promotion activities which are carried out as a campaign to reinforce a particular safety point at the Site. STTSO will organise a minimum of two safety campaigns for each calendar year. Promotional materials and activities will include the following: Display of safety policy on the site notice board, Display of accident statistics, Safety talks or screening of videos on safety in appropriate workers languages, Display of signs, poster or other visual material, aimed at increasing safety awareness or to draw attention to particular safety issues, The issue of safety handbooks or brochures aimed at increasing safety awareness.
STTSO will provide, erect, maintain and finally remove when ordered, an Accident Statistics Board 3m x 2m in size written boldly in English, the content of which will include, at least, the following : Date, Total man hours Worked, Total lost-time Accidents, Total fatalities, Total crane collapses, Frequency Rate, Severity Rate.
The Board will be erected at the main entrance to the Site and STTSO will be responsible for ensuring that the statistics are updated daily to reflect the status of the safety performance at the Site. STTSO will develop a procedure to recognise acknowledge good safety performance by individuals and teams.
XIV.
To ensure that contractors are fully aware of their safety obligations. To ensure that only contractors who can meet the consortiums safety requirement are employed in our project site. B. COVERAGE :
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STTSO will be responsible for ensuring his sub-contractors good safety performance. STTSO will : Establish an effective ongoing programme that uses specific safety performance criteria for evaluation of sub-contractors, Stipulate safety performance in the contractual agreements between STTSO and sub-contractors, Conduct meetings before bid submission to address specific safety requirements, Include site specific safety, health and welfare requirements in bid packages, Request safety and health information from each prospective sub-contractor and evaluate it during the selection process, Establish specific training requirements for sub-contractors, Conduct pre-job meetings to address job safety expectation; Require formal sub-contractor safety orientations for all new employees at the Site; Review the safety performance of sub-contractors (Accomplishment of last safety programme (if any), awards received from authorities and other agencies (if any), to submit monthly safety report on or before 5th day of each month to the safety department. Report format will be issued prior to the work commencement), Maintain records of all sub-contractors in particular items related to legislative requirements. These will include incident reports, inspection reports, minutes of Safety Committee Meetings and safety statistics.
The maintenance programme will also include plant, equipment and tools of all sub-contractors.
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CTW 100 - SECTION A - AZ ZABIRAH - RAS AZZAWR SEGMENT 7 - DIRECT LINK Start
Star XVI.
TSO
a)
Assessment of Initial Risk
ar SSart
art art
Risk estimate
Risk evaluation
Yes
Inspection and checking : control process
No
Yes
Yes
No No
Can risk be reduced by adapting the work environment
Yes
Yes
No
No Yes
Risk reduction
Yes
Modification Re-design
No
Define improvements required
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XVII.
Work process
Activity
Data Examination
Methods
Regulatory requirements
Human Factor
Organisational Factors
Technical Factors
Concurrent activity
Preventive Measures
establish evacuation procedures, assign responsibilities to specific individuals, provide notification to the Authority and outside agencies such as Civil Defence, establish means of communication, assign locations for emergency centres, provide in-house emergency responses, Include Site Security and Controlled Access.
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C. FIRE EQUIPMENTS : The means of immediate fight against fire (extinguishers) have to be accessible without obstacle. The information developed will be documented and communicated as appropriate within the Site to ensure that the Site organisation can respond to emergency situations. STTSO will establish a programme of training, drills and exercises to test and evaluate the preparedness for emergency actions. STTSO will, once every six months, organise role playing emergency exercises based on likely site scenarii in which the key site personnel work through their emergency response roles. The Authoritys Safety Department will be invited to this exercise as an observer.
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XIX.
OCCUPATIONAL HEALTH
STTSO will plan and implement occupational health programmes on hearing conservation and respiratory protection. In addition, programmes for the prevention of industrial dermatitis and work-related back injuries and strains shall be documented and implemented. STTSO will provide education and training to all workers on the relevant health hazards, safe work practices and proper use of PPE.
S.M.S rv. Contractual follow-up of the business A and the realization of the works PRO 4011 PRO 4006 PRO 4007
Associated Process Contractual follow-up of the business and the realization of the works Survey and measuring Management of equipments and infrastructures Management of equipments and infrastructures
Plans PRO 7008 PRO 7011
Management of equipments and infrastructures Management of equipments and infrastructures Contractual follow-up of the business and the realization of the works Contractual follow-up of the business and the realization of the works
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A. CONTROL PLAN The control plan will verify the effective implementation and it confers unity to the requirement of: S.M.S. Relevant procedures. B. CONTROLS ORGANIZATION
Safety controls
Auto control (1 )
Internal control (2 )
External control(3 )
Controls by STTSO and its partners : (1) Auto control : Control realised by the workers or Quality controllers (2) Internal control : Control realised by the Safety Manager or the Safety Officer, on each stage of the project (3) External control : assistance realised by a Safety Manager, external of this project (refer to Appendix 6 of this document) Control by the Customer : control realised by the Construction Manager, Technical Manager, Commercial Manager or its representatives for each stage of the project (construction, design, purchases, ) C. NON-CONFORMITIES The Safety non-conformity as well as corrective and/or preventive action forms will be forwarded in conformance to the Quality System of the company (Cf. PRO 4006 and PRO 4007).
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Local Authorities QUALITY MANAGER E.H.S.E. MANAGER CONSTRUCTION MANAGER AC QUALITY SUPERVISORIN SPECTOR
Define improvements required
TECHNICAL MANAGER
COMMERCIAL MANAGER AC SURVEYOR AC ACCOUNTING DESIGN ENGINEER PLANNING ENGINEER PROCUREMENT OFFICER P.E.
TRACK SUPERVISOR AC THIRD RAIL SUPERVISOR AC BALLAST SUPERVISOR AC MACHINE OFFICEREQ UIPMENT SUPERVISOR AC
L.E.W.
Licensed Surveyor
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External Links
Hierarchical Links
Functional Links
AC
Auto-Control
D.
Work to be executed
Works in Staging Area : - Receiving materials - Unloading - Storage, re-loading - Various materials and equipments Delivery Vehicles Forklift Lifting Implements Containers Tip / Bin Certified Forklift Operator. Lifting Supervisor
Equipment used
- Dropped Materials - Fall - Stock - Bruising - Traumas from manual handling - Overturning of equipment. - Regular check on lifting equipment - Use appropriate lifting device for load. - Reversing Horn. - Marking of storage zones. - MOM certified operators - Lifting Supervisor
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Page 1 of 6
Report Ref. No :
PART C (Details of Injured Person) NAME DATE OF BIRTH GENDER CITIZENSHIP RACE : : : : : EMPLOYER : NRIC/WORK PERMIT NO : DESIGNATION : DATE JOINED SERVICE : PREVIOUS INDUSTRY EXPERIENCE & DESIGNATION :
MARITAL STATUS : EMPLOYEE SENT TO : First Aid Hospital : Polyclinic : PART D (Lost time) Estimated (if actual mandays lost is not available) 3 days or lesser Immediate return to work Actual State actual no. of mandays lost : Period of Medical Leave : More than 3 days First aid given only Hospitalised more than 24 hours Hospital referral Home Private Doctor (hospital name) (polyclinic name)
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Nature of Injury
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Congestion/restricted action Environmental hazard (gas/dust/smoke) Hazardous arrangement Inadequate illumination Inadequate ventilation Improper/faulty equipment Presence of fire/explosion hazard Radiation hazard Others (key details into Remarks)
(ii) Unsafe Practice Careless/reckless Driving error Horseplay Improper/wrong use of bodypart Improper/unsafe lifting/carrying Taking improper/unsafe position or posture Making safety devices inoperative Operating/working at unsafe speed Tampering with equipment in motion Using proper equipment un-safely Wrong working methods Unsafe condition Remarks :
Disregard instructions Failure to secure/warn Under influence of alcohol/drugs Improper/unsafe use of equipment/materials Improper use or fail to use PPE Intentional motive Not paying attention Operating working without authority Unsafe loading/mixing/placing Using improper/unsafe equipment Others (key details into Remarks)
(2) Root Causes (i) Work Factors Lack of co-ordination/communication Inadequate equipment being used Inadequate/lack of supervision Pressure from external influence Wear and tear No work factors Remarks : Inadequate/lack of engineering Inadequate/lack of maintenance Inadequate/lack or work procedures Poor selection/placement Others (key details into Remarks)
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Fatigue/stress Illness Improper assignment of personnel Lack of skill Needs conflicting with safety Unsafe attitude Others (key details into Remarks)
(3) Weakness of Safety Management System Safety policy Safety training Incident investigation and analysis Safety promotion Safety inspections Hazard analysis Emergency preparedness Occupational health programs Remarks :
Safe work practices Group meetings In-house safety rules and regulations Evaluation, selection and control of SC Maintenance regime for all machinery Control of movement and use of hazardous substances and materials Not applicable
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Serial No................................. Expires at 23.59 Hours Date Time On Day of Issue This permit is valid only for the day, time and period stated above. The conditions of issue must be complied with throughout the duration of the work. This permit may be withdrawn at any time. You are responsible for the copy of this permit and must produce it on request. LOCATION Specific Work To Be Performed Does other work in the area present a hazard to this job? ........................................................................................................................................... SAFETY APPROVAL Conditions of Issue which must be observed.
I have read the conditions relating to the work to be performed. I fully understand the nature of the work required. Signed ...................................... Date ..................................... Position ......................................................... Time .........................................................
PERMIT AUTHORISED : THE ABOVE WORK HAS BEEN INSPECTED AND ACCEPTED PERMIT CLEARED Signed ..................... Date ........................ Time ..........................................
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Department: By the person in charge of operations concerned by NC (name): Name of entity concerned by the NC: Service: Date the NC was reported: Location of the NC: Details of the nonconformity Description of the reported situation: Workshop:
Work site: Audit Following inspection Nature of the NC Classification Yes Yes Name: 13/02/2012 Minutes of Management review Customer complaint Inspection of the workplace Other (specify) Labour Measurement Equipment Methods Environment
Situation required:
PLANNED DATE OF TREATMENT IF 24 H OR MORE: Description of the treatment: Mend or repair Accepted as is Declassified
Customer's advice
Date: Satisfactory
Signature: No
Inspection of treatment
Otherwise, a new NCS is issued under no.: Person in charge of operations concerned by the NC (nom): Approval of person in charge: Project Manager, Safety Manager, RECO Name: Signature: Customer approval (if advice required):
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APPENDIX 5-2
CORRECTIVE PREVENTIVE
Manager of Department, Site, SQAM, Quality Supervisor, HSEC, Workshop Name: ACTION: Date: Signature:
Methods Environment
To be executed by Mr: Person in charge of the treatment, Name: APPROVAL: Project Manager, Name: ACTION EXECUTED: Agent, Name: VERIFICATION OF EXECUTION: Verification satisfactory Verification unsatisfactory (specify):
For the:
Date:
Signature:
Date:
Signature:
Date:
Signature:
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Signature:
VALIDATION AND VERIFICATION OF THE EFFICIENCY OF THE ACTION: Project Director, Name: Date: Signature:
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Control points
Check that the input data: 1. Is defined 2. Is sufficient 3. Is required for the process's activities 4. Has clearly identified and known sources
Criteria
Assessment
S A M I
Observations
Assessment
C1 C3 C2 C1
Input data
Check that the input data required for each part of the process is: 1. Available 2. Formalized 3. Comprehensible
E1 C4 E3
E.
TRANSMITTED
E1 E1 E4
1. To the right person 2. At the right time 3. Can be transmitted in case of malfunction
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Control points
Check that the processes' activities are: 1. Defined 2. Sufficient to achieve the expected result for the process 3. Required to achieve the expected result for the process
Criteria
Assessment
S A M I
Observations
Assessment
C1 C3 C2
Process activities
E1 E3 E1
Check that the process-related instruction sheets are: 1. Available 2. Formalized 3. Comprehensible Transmitted 1. To the right person 2. At the right time 3. Can be transmitted in case of malfunction
E1 E1 E4
E1 C4 E3
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Control points
Check that the output data/results for each activity are: 1. Defined(in the process manual or the quality plan) 2. Sufficient to perform the next process activities
Criteria
Assessment
S A M I
Observations
Assessment
C1
C3
C2
Check that the output data/results for each activity are: 1. Recorded 2. In conformity Transmitted 1. To the right person 2. At the right time 3. Can be transmitted in case of malfunction
E1 E1
C2
E1
E4
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Control points
Check that the control plan is: 1. Defined 2. Applied 3. Effective Check that nonconformities are:
Criteria
Assessment
S A M I
Observations
Assessment
C1 E1 E2
1. Detected 2. Recorded Dealt with(or exempted from control) 1. Checked and approved after action 2. Followed up Check that measuring instruments are: 1. Adequate 2. Serviced 3. Calibrated 4. Inspected and recorded on a regular basis Check that customer complaints are: 1. Duly acknowledged and recorded 2. Dealt with as expected
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E1 E2
E1 C4 E1 E2 E4
C2 E1 C2 C2
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Criteria
Assessment
S A M I
Observations
Assessment
E1
E1
E1
E1
Check that the human resources: 1. Meet requirements to execute the process. 2. Are used advisedly
C2
E2
1. Check that responsibilities are defined. 2. Check that there are means to compensate for faults.
E1
C1
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Criteria
Assessment
S A M I
Observations
Assessment
E2 C2 E4 C2 E1
Working environment
1. Is it adequate for the process? 2. Is it suitable for storing (products, materials, equipment etc.) and/or backing up data? 3. Does it meet HSE standards? 4. Is it inspected on a regular basis (workplace inspections)?
E1
E3
C2
E4
Overall assessment
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Scoring and rating criteria proposed for the 4 levels S/A/M/I Conformity Conformity S Satisfactory Complete Fully structured, fully Meets the A Acceptable Partial, being extended M Mediocre Partial, need perceived I Inadequate Partial, need not perceived Very partially or not at all structured Not compliant with most of the requirements Only concerns a few departments Existence of a Structure Conformity
Criteria
Fully structured, partial Partially structured evidence available Mainly meets the requirements Concerns many departments, being extended on site Partially meets the requirements Only concerns a few departments, on-site deployment not launched, need perceived
Field of application
Fully formalized
Very partially Partially formalized, no formalized or not at all, improvements underway, need for improvement but need perceived not perceived M 40-59 I 0-39
Formalization
OVERALL ASSESSMENT%
S 80-100
A 60-79
Notes: a/ Critical questions are in bold italics b/ For the scores, refer to the "Criteria" box in the questionnaire, letter "C" or "E" indicates the type of question: Conformity or Efficiency, and number "1, 2, 3 or 4" indicates the corresponding criterion. c/ Non-audited or irrelevant questions are not counted, and identified under "observations" by: - NA: Not audited - N/A: Not applicable
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Scoring and rating criteria proposed for the 4 levels S/A/M/I Efficiency Conformity S Satisfactory A Acceptable Partial, being extended some evidence Partially under control (improvements in progress) M Mediocre Partial, need perceived I Inadequate Partial, need not perceivedhardly any evidence Under control, mastered Expected results achieved Optimization
Criteria
Complete
OVERALL ASSESSMENT%
Fully and rigorously under control Giving the expected results optimized
More or less giving Only partially achieving the Hardly achieving any of the expected results expected results the expected results Being optimized Optimization planned optimization not planned
Extension over time orExtension over time Perceived need to extend capitalization or capitalization in over time or capitalize guaranteed progress S 80-100 A 60-79 M 40-59
Need not guaranteed and Extended over time not perceived Capitalization
I 0-39
Notes: a/ Critical questions are in bold italics b/ For the scores, refer to the "Criteria" box in the questionnaire, letter "C" or "E" indicates the type of question: Conformity or Efficiency, and number "1, 2, 3 or 4" indicates the corresponding criterion. c/ Non-audited or irrelevant questions are not counted, and identified under "observations" by: - NA: Not audited - N/A: Not applicable
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