DEAN DUTKO

Maple Grove, Minnesota 55369 763.712.9123/763.291.7665 ddutko@q.com

~ JOB POSITION ~
Results-oriented, accomplished, and versatile hospitality professional, offering industry expertise in restaurant and food service management, having worked as general manager and food and beverage director in diverse and multiple locations for 20 years. Proven success in revenue development, excellent customer service delivery, and sales leadership through execution of effective operations strategies. Demonstrate adeptness in building loyal customer base and expanding market share while being an effective team builder and supervisor of multiple functional areas and organizational levels. CORE STRENGTHS General Management: Seasoned in efficiently directing front and back of house operations with excellent budget management that decreased costs while expanding business operations. Looked upon for leadership competencies, with strong strategic planning, communication, and staff management skills. Successful in decreasing staff turnover, employing open-door and approachable management style; with employees openly able to communicate concerns, needs, and issues. Food and Beverage Services: Ensured that menu development reflected and matched consumer preferences. Successful in organizing special monthly beer and wine pairing dinners. Updated on industry trends, able to quickly make adjustments to suit fast-changing and competitive food and beverage environment. Key Relationship Development: Led company toward long-term and sustainable growth by cultivating a strong network of resources in local and surrounding markets, maximizing social networking to build business relationships. SPAN OF EXPERTISE Strategic Event Planning Competitive Business Analysis New Business Development Account & Event Management Labor Cost/Scheduling Yield Management Tools Customer Loyalty & Relationship Building Vendor Relations Staff Training & Team Building Catering Sales Support Menu Development Purchasing & COG Analysis PROFESSIONAL EXPERIENCE General Manager 20012012 LANCER HOSPITALITY, EDINBURGH USA CONFERENCE CENTER Brooklyn Park, MN Capitalize on industry expertise and leadership experience in overseeing all aspects of business to ensure smooth operations by mentoring, equipping, and evaluating 7 managers who supervise over 90 employees, catering sales managers, and golf membership directors. Direct the creation of the first full financial budget on the acquired account for the full range of food service departments; building revenues for restaurant, catering, retail food service, golf membership, and COG expenses for each department, including controllable and marketing budget. Led company to secure renewal of 10-year facility food and beverage contract management agreement. Played an integral leadership role in the success of the following: Renovation and rebranding of an upscale American cuisine restaurant, Girvan Grille, that accounted 5% to 12% revenue growth amidst the 2008 economic downturn Sale of a 10,000-square foot catering event space plus additional off-site premier catering contracts Recognition for locally grown food options and best of menu selections made possible by an award-winning culinary team St. Andrews Club executive golf club memberships, as well as retail beverage cart and golf service departments Propelled companys sales revenue from $3.25M to $4.2M through effective management of business development plan from 2004 to 2007. Drove catering revenue increase from $1.6M to $2.2M through innovative and well-targeted event sales planning initiatives and expertise. Carefully assessed and proactively improved FOH and BOH staff on development strategies and customer service initiatives that increased efficiency and reduced labor costs up to 2%. Enabled company to achieve the highest ratio of employee retention compared to all company locations industry standards.
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Project Coordination Operational Profitability Budget Development Inventory Controls P&L Management Marketing Strategies

DEAN DUTKO
Maple Grove, Minnesota 55369 763.712.9123/763.291.7665 ddutko@q.com Assistant General Manager 20002001 MILLENNIUM HOTEL Minneapolis, MN Administered financial P&L results, budget profitability, revenue forecasts, cost controls, BEO details, SOP standards, and workplace safety resulting in efficient food and beverage operations for a 325-room full service unionized downtown convention property. Supervised catering sales team to efficiently perform development functions, including key account operational management and compliance with customer service standards. Effectively managed to control budget cost per occupied room for operating departments amidst a 9% decline in overall sales during turnkey phase with Richfield Hospitality. Coached and equipped cross-functional teams and managers overseeing more than 80 employees, catering sales managers, and room division directors. Demonstrated quick conflict resolution abilities, as well as facilitated resolving challenges with union staff, catering sales team and guest-related concerns. EARLIER CAREER Food & Beverage Director, TYSON WESTPARK HOTEL AND CONFERENCE CENTER McLean, VA 19961999 Recognized for top-notch service and quality standards and guest satisfaction, honored with the BW National Top 10 Gold Awards; commended for leading robust annual revenue sales of $1.2M with increased profitability resulting from the successful nightclub renovations into a top comedy club entertainment venue with a restaurant design concept; and effectively managing F&B operations for 301room full-service independent hotel company in Northern Virginias business district. Food and Beverage Director, DOUBLETREE GUEST SUITES, BWI AIRPORT Baltimore, MD 19951996 Restaurant Operation Manager CHESSIES CHESAPEAKE GRILLE Annapolis/Bowie, MD 19931994 Restaurant General Manager, GRAYSONS RESTAURANT Germantown, MD 19921993 EDUCATION BACHELOR OF ARTS AND SCIENCE DEGREE IN ENVIRONMENTAL SCIENCE AND GEOLOGY University of Colorado Boulder, CO PROFESSIONAL DEVELOPMENT Hilton Hotels Guest Satisfaction Training Program S&A Restaurant Management dba Bennigans Concept Training Doubletree Hotels Guest Innovation Seminar C.A.R.E. / Human Resource Core Development Aloha POS Management and Operational IT Training TIPS Alcohol Awareness Certification Food Service Certification Wine and Food Pairing Presentations Social Networking and Sales Tools Workshop CCMA Membership Sales Focus Group Service Beyond Hospitality Stuart Gray AWARDS Clubhouse of the Year, Voted 2008 by (MM&E) Minnesota Meetings & Event Magazine Top Wedding Venue, Voted 2010 by The Knot Publication AFFILIATIONS Board Member, Visit Minneapolis NW-CVB CVB Partner, Meet Minneapolis Supportive Business Partner, Twin West Chamber and North Hennepin Chamber (NHACC) ACTIVITIES Aloha POS & Aloha Enterprise Customer Loyalty Open Table Reservation Network Caterease Catering Meeting Management and Meeting Matrix Software TECHNICAL SKILLS Aloha Point of Sale Restaurant System Aloha Enterprise Customer Loyalty Software Caterease Catering Software providing Client Event Details, Reports, Client Bids, Contracts, and Communication Reporting Methods Meeting Matrix Software for catering events to Design Layout Details for Client and Staff Event Diagrams Open Table (OT) Restaurant Reservation System and E-Marketing Contact Technology

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