KATHY HETTRICK Seminole, FL 33777-2939 727.608.3703 / kchettrick@gmail.

com SUMMARY Focused, results-oriented Executive Administrative Assistant or Billing Remediation Specialist with seven years of Oracle experience in the business equipment service industry. Above average learning curve facilitates rapid acquisition of competency in new software, procedures, related information. Excellent communication skills. In all positions developed positive rapport with customers , market and corporate associates to facilitate the smooth running of the market and the remediation process. A resource person for wide array of field personnel answering questions regarding branch and market issues, customer issues and contacts for various non-billing issues. Strong research skills and analytical abilities applied to determine root cause of hundreds of customer billing problems. PROFESSIONAL SUMMARY KONICA MINOLTA BUSINESS SOLUTIONS Tampa, FL US Division of international manufacturing firm of office imaging equipment and services Executive Administrative Assistant to the Market VP for the Florida Gulf Market Handle all activities in support of Market VP, including but not limited too telephones, travel reservations, conference / meeting scheduling and follow through, support activities for local branch sales office plus support for the other 5 branch offices located in the market from Jacksonville to Fort Myers. Coordinated move of branch office and technology center, from original location to larger, upgraded location in Tampa. 10/2010 01/2012

AAR COMPOSITES St. Petersburg, FL 3/2010 10/2010 Manufacturing firm that is leading provider of diverse products and services to the worldwide commercial aviation and government/defense industries. Oracle EBS Data Administrator contract position Key member of MRP Project Team, responsible for extensive clean-up effort in preparation for Project Go Live. Specific areas of cleanup included the following: Assessed and closed several thousand POs and PO Requisitions, resulting in resolution of problem records Updated more than 4,000 active Item Inventory Item Master and Org level Attributes, including all aspects of Item Master and Org level Tool Access (i.e. Categories, Org Assignment, Sub-inventory and Locator Assignment) and Template (major, consistent functionality) updates, and manual updates; resolution and update of problem records Fulfilled Inventory Item Master and Org Level status updates (Active to Inactive) for more than 18,000 items.

KONICA MINOLTA BUSINESS SYSTEMS St. Petersburg, FL Multi-million dollar business equipment manufacturer, distributor, sales and service provider. Sales Order Process Specialist II

2008 2010

Audited sales orders submitted through Oracle for accuracy and completeness prior to approving and converting to order. Processed all service equipment exchange orders Ensured unimpeded flow of order to cash Insured timely removal of defective equipment and delivery of replacement Verified termination of removed equipment contract to ensure billing accuracy Initiated new contract for replacement equipment in timely manner to prevent uninterrupted service coverage

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TITAN TECHNOLOGY PARTNERS St. Petersburg, FL 2005 2008 Consulting firm providing Oracle based back office support Customer Operations Specialist Functioned as Oracle billing consultant, service contracts administrator and strategic accounts specialist. Provided billing support to Danka Office Imaging customer base and their corporate associates Ensured correct and timely contract setup Provided root cause billing remediation to insure customer satisfaction Worked closely with Sales Executives and Account Managers to ensure a first class customer service experience of every client Received Chairmans Award for achievements Above and Beyond normal business practices that had a measurable impact on providing highest quality service to customers and associates.

DANKA OFFICE IMAGING St. Petersburg, FL 2003 2005 Multi-million dollar business equipment distributor, sales and service provider. Member of the team that supported conversion of Danka Canada to Oracle 11i Customer Operations Associate Provided support for clients in the areas of contract set up, account billing and customer satisfaction Served as Strategic account specialist for special billing customers to ensure monthly billing accuracy and maintain account data integrity Staples, UPS, Loyola Medical School, Fifth Third Bank, Nortel Worked with clients to ensure hundreds of Danka customer customers were satisfied Dealt one on one with Canadian associates to ensure the integrity of the data post conversion, was appointed strategic accounts specialist supporting special billing for Nortel Canada, Calgary University, IBM, CAMCO

ADDITIONAL EXPERIENCE Tandy Leather Company, Raleigh, NC Seven years specialty retail experience as store manager: Scheduled and supervised one full time and two part time employees Handled all aspects of inventory management, store PR and advertising Created, scheduled and conducted all educational programs presented for customers Zachary and Front advertising and public relations, Manhattan. Office manager Responsibilities included copywriting, writing press releases as well as supervising all aspects of the planning and execution of customer press luncheons. Directly responsible for the supervision of one receptionist and three secretaries Oversaw creation and production of press kits for customer press events and trade shows TECHNICAL SKILLS Oracle, Microsoft Word, Excel, Outlook, Dictation, Typing 55 wpm EDUCATION University of Florida

BA, Psychology

Gainesville, FL