CONTRACTOR SATISFACTION SURVEY

The purpose of this survey is to provide you with the opportunity to forward your opinions on the services provided by COMMSRESOURCES. Please answer as honestly and objectively as possible as the results will be translated into actions for continuous improvement. All questionnaires are to be completed anonymously and will be treated in confidence. Completed questionnaires to be returned to: Marketing Department

COMMSRESOURCES
No.1 Sherman Road Bromley Kent, BR1 3JH United Kingdom Tel: Fax: Email: 020 8313 6600 020 8313 6601 marketing@commsresources.com

We would be grateful if you could take the time to complete the following questionnaire within seven days of receipt.

Job title of position held: Company assigned to and site location Permanent or Contract? Company: Permanent Advert Website Site Location: Contract Candidate Friend

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How did you hear about COMMSRESOURCES? What internet sites do you use to search for new job opportunities? How would you describe your relationship with COMMSRESOURCES? How well did COMMSRESOURCES brief you about the requirements of the position? How well did COMMSRESOURCES brief you about the Clients company culture? How well did COMMSRESOURCES provide you with updates & inform you of vacancy progress? How well do you rate the package negotiated for you by COMMSRESOURCES? How well did your skills / experience match the requirements of the position? How often did your COMMSRESOURCES Recruitment Consultant contact you? How would you rate the Recruitment Consultant who was looking after your assignment?

Excellent Excellent Excellent Excellent Excellent Excellent Quarterly Excellent

Good Good Good Good Good Good Monthly Good

Average Average Average Average Average Average Weekly Average

Poor Poor Poor Poor Poor Poor Other:

Poor

MKT/QMS/001 CUSTOMER SATISFACTION SURVEYS

Issue 4: 21 January 2008 Appendix C Page 1 of 2

CONTRACTOR SATISFACTION SURVEY

11 How would you rate COMMSRESOURCES overall service? Where applicable, how do you rate the services being provided by your Management Agency? What would be your rating for the following headings: Start Up Understanding Response Time Efficiency Availability Where applicable, which services would you improve? How well do you rate the Travel & Accommodation services provided by COMMSRESOURCES Did your Recruitment Consultant manage to find you additional work at the end of your contract? Would you use COMMSRESOURCES services again? Would you recommend COMMSRESOURCES to any of your colleagues? Would you prefer to take a permanent job as an employee if the opportunity arose? In what way can COMMSRESOURCES improve its services? Excellent Good Average Poor Name of Management Agency:

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N/A N/A N/A N/A

Excellent Excellent Excellent Excellent

Good Good Good Good Good

Average Average Average Average Average

Poor Poor Poor Poor Poor

N/A Excellent Comment: N/A N/A Yes Yes Yes Excellent Yes No No No

Good No

Average Comment?:

Poor

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If No please state why:

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If No please state why:

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Comment?:

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Please use this space for any other comments:

Thank you in anticipation of your response.

MKT/QMS/001 CUSTOMER SATISFACTION SURVEYS

Issue 4: 21 January 2008 Appendix C Page 2 of 2