2010 Edition
Organization of Exam Sessions ................................................................................................ 6-1 Change of Exam Session .......................................................................................................... 6-1 Change of Country..................................................................................................................... 6-2 Examination Format................................................................................................................... 6-2 Important Exam Notes ............................................................................................................... 6-2 Day of the Examination.............................................................................................................. 6-2 Important Measures to Counteract Cheating ............................................................................ 6-3 Examination Results .................................................................................................................. 6-4 Examination Status: No-Show or Excused ........................................................................... 6-4 Copies of Diplomas/Certificates ................................................................................................ 6-5
1.1
1.2
1.3
SECTION 1 INTRODUCTION
1-1
1.4
1.5
This symbol throughout the Handbook, represents particularities of the Aviation Training Program and requires that you pay special attention to the instructions specific for the Aviation Training Program.
SECTION 1 INTRODUCTION
1-2
2.1
ATC HANDBOOK
ATCs must maintain high quality standards, adhering to the terms and conditions set out in the ATC Accreditation Agreement and the procedures and guidelines described therein and in this ATC Handbook. Any amendments and updates of this ATC Handbook will be notified to the ATCs as per the terms of the ATC Accreditation Agreement and will be made available in a downloadable format at www.iata.org/atc-site, which provides password-protected access to a private area exclusively for ATCs called the ATC Resource Site (for information on how to request access to this site, please refer to section 2.11). The ATC shall be informed of such updates via e-mail and shall have the responsibility of downloading the updated or amended version immediately upon notice. Such amendments and updates are agreed to form an integral part of the ATC Handbook in accordance with the terms of the ATC Accreditation Agreement.
2.2
2.3
2.3.1
2-1
2.4
2-2
2.6
2.7
2-3
2.8
2.9
2.9.1
2.9.2
2.9.3
2-4
2.11
2.12
2.13
2.14
2-5
3.1
3.2
3.3
3.4
3-1
3-2
The IATA ATC logo is the property of IATA and shall be used exclusively on promotional materials developed for the IATA distance-learning courses. The IATA ATC logo does not infer or imply a joint venture or any other form of partnership with IATA. IATA reserves the right to modify its rules and restrictions of use of the IATA ATC logo at any time. The ATCs cannot bind IATA or its partners in any manner whatsoever. The IATA ATC logo may not be used as part of a trade name or company registration. Please always make sure to use logos from the master files supplied to you. These masters must never be altered in any way. Please refer to Section 4 hereunder for incorrect uses of the logo.
4.1
4.2
4.3
COLOUR
Blue is the official colour of the IATA ATC logo. The appropriate recipes are provided in Pantone, CMYK and RGB.
4.4
4-1
4.5
Minimum size: To ensure legibility at all times, the width of the wingspan symbol within the logo may not be less than 0.4 inches (10.16 mm) in print applications, and 29 pixels in web applications.
4.6
4.7
4.8
4-2
4.9
4.10
4-3
5-1
5.2
PAYMENT METHODS
IATA will only accept the following payment methods:
5.2.1
5.2.2
5-2
5.3
CONFIRMING PAYMENT
The ATC is responsible for ensuring that IATA receives complete payment and that one of the previously mentioned two payment options is respected. IATA will confirm receipt of the online ATC student enrolment form and provide the corresponding order number to the ATC as soon as it is processed. The ATC will then receive the Training Material by courier approximately three weeks after payment is confirmed. In all instances, full payment must be received by IATA and the application must contain all necessary information before it will be processed. Incomplete applications or those received without full payment will be pending until IATA receives the missing information. Students will not be enrolled nor training kit shipped. An online ATC student enrolment form is deemed received when all information has been received.
5.4
5.5
5-3
5.5.2
5.6
5-4
5.8
TRANSFER OF ENROLMENT
Requests for enrolment transfers (assigning a new student name to an existing client ID) only apply to ATC-enrolled students. Student enrolment transfer requests must first be submitted by the ATC to IATA for approval. The ATC can request a student transfer provided that: 1. The students enrolment validity period has not expired. 2. The enrolment has not been previously transferred. 3. The original student has not used any of his/her examination attempts, including No Show record. 4. The enrolment transfer is for the same course in the same language. 5. The ATC has resolved any outstanding issue with the original student. 6. It is understood that the enrolment validity period will not be extended. Enrolment transfers do not influence the enrolment validity period. The students enrolment validity period will be based on the date at which the kit was initially purchased and not on the date of the transfer. A request for enrolment transfer must be received and processed by IATA before the exam registration deadline.
5.9
5.10
5-5
6.1
IATA selects the week during which worldwide examinations will take place. The Local Coordinator (LC) organizes examinations in his/her country or area and: Determines the exact date and location of the examination within the worldwide exam week; Advises IATA of the date of exams and location of examination center(s) one month before the actual exam date; and Issues and sends the students exam invitation letters to the ATC. The ATC is responsible for ensuring that each of its students enrolled in IATA Authorized Courses is provided with a copy of his/her exam invitation letters to be presented to the Local Coordinator and/or exam invigilator on the day of the examination. The ATC must verify the preliminary student list sent to them by the LC prior to the exam session and notify the LC of any changes required (Please refer to section 6.2). Examinations for all Authorized Courses must take place on the same day of the assigned Authorized Program exam week at all locations per country in the LCs area of responsibility. If the LC is unable to hold examinations on the same day because of space limitations, the LC must inform ITDI at least one (1) month before the examination week.
6.2
6-1
For students enrolled in the Aviation Training Program: For any questions regarding the exam session, ATCs should contact the IATA exams team in Singapore at training.sin@iata.org.
6.3
CHANGE OF COUNTRY
An ATC enrolled student must advise IATA of a change of country before the exam registration deadline. The student will be charged an administration fee by IATA, which must be paid before the exam registration deadline. The ATC must provide the student with written authorization to change country and provide IATA with a copy of such authorization. The ATC must ensure that the student provides his/her new contact information to IATA.
6.4
EXAMINATION FORMAT
Examination papers are prepared and marked by IATA. The questions are similar to those contained in the training materials. Each examination is either open or closed course book, according to each Authorized Program, and may include appropriate exhibits as necessary. For details on the examination format of each Training Program, please refer to the following links on IATAs website: Travel & Tourism Training Program: http://www.iata.org/training/Pages/travel-exams.aspx Cargo Training Program: http://www.iata.org/training/Pages/cargo_exams.aspx Aviation Training Program: http://www.iata.org/training/Pages/aviation_exam.aspx
6.5
6.6
6-2
Mobile phones, pagers, personal digital assistants (PDAs), pocket PCs are allowed but must remain switched off at all times during the examination. Please note that the Local Coordinator and/or exam invigilator cannot answer questions concerning the examination. All exam questions and answer booklets and accompanying documents must be returned to the Local Coordinator and/or exam invigilator at the end of the exam session.
6.7
6-3
Final examination results will be sent to the ATC and Local Co-ordinator no later than ten (10) weeks after the exam. A personal letter with pass-fail-distinction results is addressed to each student and sent to the ATC for distribution. Successful candidates receive their diploma or certificate with this letter. IATA is responsible for preparing and marking all examinations; Marked examination papers are not returned to students; IATA regrets it cannot enter into correspondence with ATCs, or students, concerning individual student examination results or any other details concerning the marks obtained. All results are final. No exceptions can be made, regardless of the difference between individual results and the required pass mark. Should a student fail an examination the first time, the student will have a second chance to re-sit the examination, provided this is done within the enrolment validity period. If the student is no longer enrolled with the ATC, the student should include a private address on the exam voucher before forwarding it to IATA.
6.9
6-4
For the Aviation Training Program, students should request a copy of a lost Diploma or Certificate from the IATA Training & Development Institute in Singapore at training.sin@iata.org.
For more information regarding this ATC Handbook or your ATC Authorization, please contact: IATA Training and Development Institute Attn: Manager, Channel Partners Business Development 800 Place Victoria P.O. Box 113 Montreal, Quebec, H4Z 1M1 CANADA Telephone: +1 (514) 874-0202, ext. 3682 Fax: +1 (514) 874-9043 E-mail: atcinfo@iata.org
6-5
Annex 1A
ATC MODIFICATION FORM AUTHORIZED COURSES
HEAD OFFICE:
ATC 3-Letter Code: ATC Name:
BRANCH:
ATC Address:
Your Authorisation ID number is printed on your certificate. Mr/Mrs/Ms: Title: Fax number:
Course(s) in your currently Authorized Program: * Please list all your currently Authorized Courses and the additional courses for which you are seeking authorization. Please indicate the status of each course by checking the appropriate box (i.e. Keep / Add / Cancel)
*If you have indicated above that you are seeking authorization for any of the courses listed in section A or B below, please complete the appropriate instructor profile section.
*Instructor Profile for Dangerous Goods Regulations Instructors ONLY If you are submitting the profile of more than one instructor, please copy and complete this section for each instructor. Name of Instructor: Mr. /Mrs. /Ms. You must include the following with your application: Letter of instructor appointment. (signed by both the organizations director and the instructor) Instructors CV. (including details of Cargo Industry working experience - preferably 5 years in the handling and acceptance of dangerous goods or in hazardous materials safety operations.) Valid IATA or IATA/FIATA Dangerous Goods Regulations Certificate (date: ) or Valid equivalent Dangerous Goods Regulations Certificate (date: ) and Proof of approval issued by local civil aviation authority to instruct DG courses. If applicable (date: IATA Professional Skills for DGR Instructors course marked 80% or higher (date: Equivalent course with a mark of 80% or higher (date: ) or ) ) or ) and First Name Family Name
I certify that the information provided here and in any attachment hereto is true and correct. Instructor Signature: Date: ___________________________________________
Instructors CV. (including details of 2 years working experience at supervisory or management level in the subject matter of the respective Aviation courses) and Professional references from current or previous employer(s) and Recognized teaching certificate (date:______) or IATA Instructional Techniques Course (within 12 months of engagement by the School) or Equivalent teaching experience
Please send your application form to either of the following two addresses: Email to: Mail to: atcinfo@iata.org IATA Training & Development Institute (ITDI) Manager - Channel Partners Business Development 800 Place Victoria, P.O. Box 113 Montreal, Quebec Canada H4Z 1M1 Date:
Annex 1B
ATC MODIFICATION FORM ADDITIONAL PROGRAMS OR BRANCHES
Travel & Tourism Training Program Aviation Training Program Cargo Agents Training Program
B. Please complete the following information as applies to your Head Office and/or Branch. If you have multiple locations, please copy and complete this section for each location.
HEAD OFFICE:
ATC 3-Letter Code: ATC Name:
BRANCH:
ATC Address: Authorization ID Number: Contact Person: Tel number: Email: Additional Training Program:
Additional Course(s): Please list the full name of the course(s) you are seeking authorization for in the additional training program indicated above.
ATC Address:
Travel & Tourism Training Program Aviation Training Program Cargo Agents Training Program
Course(s) in your currently authorized program: Please list all the courses for which you are seeking authorization at this branch
Please send your application form to either of the following two addresses: Email to: Mail to: atcinfo@iata.org IATA Training & Development Institute (ITDI) Manager - Channel Partners Business Development 800 Place Victoria, P.O. Box 113 Montreal, Quebec Canada H4Z 1M1
Date:
Date:
*If you have indicated above that you are seeking authorization for any of the courses listed in Section A or B below, please complete the appropriate instructor profile and submit this page with your application. A. International Cargo Agent Training Program*
IATA/FIATA Dangerous Goods Regulations Initial Course IATA/FIATA Dangerous Goods Regulations - Recurrent Course
I certify that the information provided here and in any attachment hereto is true and correct. Instructor Signature: Date: ___________________________________________
Instructors CV. (including details of 2 years working experience at supervisory or management level in the subject matter of the respective Aviation courses) and Professional references from current or previous employer(s) and Recognized teaching certificate (date:______) or IATA Instructional Techniques Course (within 12 months of engagement by the School) or Equivalent teaching experience
Annex 2
ATC AMENDMENT SCHEDULE
ATC Amendment Schedule Template: Additional Branch(es) for Currently Authorized Program or Additional Training Program(s)
ATC AMENDMENT SCHEDULE insert new Schedule number A-1, A-2, A-3 Pursuant to the Authorized Training Center Agreement dated insert dated and number (the Agreement)
This ATC Amendment Schedule is entered into by and between International Air Transport Association (IATA), an association incorporated by Special Act of Parliament of Canada, having an office at 800, Place Victoria, Montreal, Quebec, Canada H4Z 1M1 and insert School Name, with its head office located at insert adress (the School), and enters into effect insert specific date or insert "upon the last date of execution hereof by the parties" (the Effective Date). 1. Scope: This Schedule is made by virtue of Section 6 of the Agreement to modify the scope of the Schools authorization as an ATC under the Agreement with respect to the Authorized Program(s) mentioned below. Adding Branch(es) to Currently Authorized Program(s) (REMOVE THIS PART IF NOT APPLICABLE): CURRENTLY AUTHORIZED PROGRAM(S): insert current Program(s)' name IATA and the School agree that the Authorized Head Office and Branch(es) listed below shall be covered under the Agreement as of the Effective Date above and shall be governed by the terms and conditions of the Agreement. Schedule insert old Schedule A number is hereby deleted in its entirety and replaced by this Schedule insert new Schedule number A-1, A-2, A-3. INCLUDE BELOW THE UPDATED AND COMPLETE LIST OF ALL PROGRAMS AND BRANCHES TO BE COVERED (CURRENT AND NEW ONES).
ATC Name:
Branch Address:
Branch Address:
Adding a Program (REMOVE THIS PART IF NOT APPLICABLE): NEW AUTHORIZED PROGRAM: insert new Program(s)' name IATA and the School agree that the Authorized Head Office and Branch(es) listed below for the new Authorized Program above shall be covered under the Agreement as of the Effective Date and shall be governed by the terms and conditions of the Agreement as part of this Schedule insert new Schedule number A-1, A-2, A-3.
ATC Name:
Branch Address:
Branch Address:
2. Other Terms and Conditions: This Schedule shall be deemed an integral part of the Agreement. Should the provisions of this Schedule be inconsistent with any of the provisions of the Agreement, the provisions of the Agreement shall prevail unless otherwise expressly stated herein. All the other terms and conditions of the Agreement shall otherwise remain unchanged and in full force and effect. Unless otherwise defined herein, all capitalized terms used herein shall have the meaning ascribed to such terms in the Agreement. This Schedule contains the full understanding of the parties and supersedes all prior agreements. INTERNATIONAL AIR TRANSPORT ASSOCIATION Per: __________________________ Name: Title: Date: _________________________ and Per: __________________________ Name: Title: Date: _________________________ SCHOOLS_NAME Per: ________________________ Name: Title: Date: ________________________
Annex 3
INSTRUCTOR QUALIFICATIONS
a)
IATA/FIATA Dangerous Goods Regulations (DGR) Instructors Must hold a valid Dangerous Goods Regulations Certificate obtained after successful completion of the IATA Dangerous Goods Regulations Initial Course or an equivalent course. IATA reserves the right to assess whether a course offered by another establishment constitutes an equivalent course for these purposes; Should have a minimum of two (2) years of working experience in cargo operations, preferably in the handling and acceptance of dangerous goods or in hazardous materials safety operations; Must provide proof, where applicable, of approval issued by the local civil aviation authority to instruct dangerous goods courses; Must meet one of the following additional requirements: Hold a recognized teaching certificate; OR Complete (within 12 months of engagement by the School) the IATA Professional Skills for DGR Instructors course or an equivalent course and obtain 80% or higher; OR Have equivalent industry teaching experience.
Instructors must remain current with the latest changes to the DGR regulations. ATCs are required to provide proof that their proposed DGR instructors meet the foregoing criteria by providing ITDI with copies of all certificates and diplomas, as well as a detailed rsum and at least two (2) current professional references. Where a certificate is in a language other than English, IATA reserves the right to request that the applicants submit, at their own expense, a certified translation.
b)
The candidate instructor(s) proposed by an ATC seeking authorization to teach one of the following management level Aviation courses shall meet IATAs qualification requirements: Airline Finance and Accounting Management Airline Revenue Management Ground Operations Management
ATCs must provide at the time of application for authorization to teach one of the above-mentioned courses, the following information for review and approval: The instructor(s) must have a minimum of two (2) years or working experience at a supervisory or management level in the subject matter of the respective Aviation course they wish to teach; Must provide at least one reference letter from their current or previous employer, verifying their professional experience and expertise in the respective subject matter; Must meet one of the following addditional requirements: Hold a recognized teaching certificate; OR Complete (within 12 months of engagement by the school), the IATA Instructional Techniques Course; OR Have equivalent industry teaching experience. ATCs are required to provide proof that their proposed Aviation instructors meet the foregoing criteria by providing ITDI with copies of all certificates and diplomas, as well as a detailed rsum. Where a certificate is in a language other than English, IATA reserves the right to request that the applicants submit, at their own expense, a certified translation.
Instructor Approval The above referenced instructor qualifications required by IATA may be subject to change from time to time, as determined by IATA. Any change in these standards will be communicated to the ATCs and posted on the ATC Resource Site. An approval is only valid for the instructor(s) identified in the ATC Application and approved by ITDI for the duration of the course authorization. IATA reserves the right to audit an instructors record with respect to student success rate and to remove an instructors approval at any time, for just cause. In order to change an approved instructor, the ATC is required to submit an Instructor Profile (Part D of the ATC Application Form) for the new instructor, along with any required attachments. ITDI will promptly review the requested change. The ATC cannot, under any circumstances, appoint a new instructor who has not been approved by ITDI. Instructor IATA Certificates or Diplomas Please note that IATA no longer issues specific Instructor Certificates or Diplomas. Candidate instructors may enrol as students, at any time, should they wish to obtain the IATA course certificate or diploma for the same course they intend to teach. In such case, the candidate instructors must pay all relevant course enrolment fees prior to writing the course examination.
Annex 4
ATC RESOURCE SITE USER GUIDE
4.
5.
Open the email sent to your mail box and click on the link provided to validate your email.
Once the site administrator approves your registration, you will receive an email with your User ID and password.
2. 3.
Go to this link: http://www.iata.org/workgroups/Pages/atc-network.aspx On the right column, click on Login (external users) Enter your User ID and Password
2.
3. 4.
Go to this link: http://www.iata.org/workgroups/Pages/atc-network.aspx On the right column, click on Login (external users) Click on Forgot password Enter your User ID. and Email you will receive an email with your new password.
D. Downloading files
1. Click on the a sub site on the left column
3. 4. 5.
Once inside the Document Library, click on the a document folder On the right part of the document library, click on All Documents Click on Explorer View
6. Select files to download 7. To Download, Copy the files from the Extranet Explorer view Window and Paste them on your computer.
Annex 5
ATC STUDENT ENROLMENT FORM
Show
Enter the number of kits you wish to purchase, the unit price per kit and the total amount for each course you have selected (please refer to the current ATC price lists for course fees). Example (price shown is for illustrative purposes only):
# of Kits Price / Kit (USD) Total (USD)
10
425.00
4250.00
Entering student names: If you dont have student names, move to the next step. If you have student names, click on the Show button - the Student List will appear for you to enter the students names. Include the student ID Number if the student previously took a course with IATA. Example:
Student List
Show
To calculate the total amount of your payment: enter the Total Course Fees and enter the Shipping & Handling Fees according to the shipping method you have selected (please refer to the current ATC price list for shipping fees). Enter the Grand Total in the appropriate field. Example (prices shown are for illustrative purposes only) Total Course Fees Shipping & Handling Fees Cargo Courier Taxes (Canadian residents only) Please include applicable GST and PST Grand Total
4550.00 4250.00 300.00
USD USD
USD USD
Fill out all information fields related to your ATC under the Training Centre Information section. Example: Training Centre Information ATC 3 Letter Code ATC Name ATC Country Contact Name E-Mail Address * * * * *
If kits are to be shipped to an authorised branch (other than the head office), please complete the information below.
Authorised Branch Contact Name Authorised Branch Shipping Address Authorised Branch City Select a method of payment. Fill out all payment information and attach proof of payment, if paying by bank transfer.
Payment Information Be sure to include your name, organisation and course title / code on your method of payment to ensure that your payment is appropriately allocated. If another individual or an organisation is arranging payment on your behalf, ITDI requires both names to be shown on the bank transfer or draft. Ensure that the form is complete and press on the button Submit Important: Your order will be processed following arrival of your payment at IATA's Bank in Montreal, Canada. From the date of this payment clearance, please allow three weeks for delivery of your order. Prior to accepting payment from a student, your ATC must inform them of the applicable IATA / UFTAA course enrolment and application procedures, and that course fees are non-refundable. Please contact IATA Distance Learning for any additional information. Examinations are based on the most current course editions. During each student's enrolment period, a new course edition may be released. In this case, we will make available for sale a course Addendum. Please visit the IATA website for details of the course editions being examined, as well as the availability of a course Addendum.
Submit
Annex 6
ATC STUDENT ENROLMENT LETTER
International Air Transport Association Training and Development Institute, Distance Learning 800 Place Victoria, P. O. Box 113, Montreal, Quebec, Canada, H4Z 1M1 Tel: +1 (514) 390-6840 Fax: +1 (514) 874-0412 TTY: YMQBNXB
Mr. Ajay Patel World Academy of Travel & Tourism Singapore Road Partapur Meerut 250103, Uttar Prades
Your Client ID: 999789 Enrolment date: 05 Dec 2006 Validity period: Sep 2008 Course title: IATA/UFTAA Foundation & EBT Course India Tel: +91 (121) 2440656 +91 (121) 2440652
18 Jan 2010 Dear Student, We are pleased to confirm your enrolment in the IATA/UFTAA Foundation & EBT Course Please note that you have been AUTOMATICALLY REGISTERED for the next available exam session. In the case of your enrolment it will be March 2007. You do not need to contact us to register for this session. However, if you do not wish to sit for this session, please contact us at examstraining@iata.org or by fax at the numbers shown above to cancel your registration. You must inform us of this decision by the EXAM REGISTRATION DEADLINE for each session, as shown below. We must have this request in writing and we cannot cancel your exam registration over the phone. The period of your enrolment is as follows: Last Chance! 07 Jul 2008 September 2008
During this period you will have two opportunities to sit for the exam. If you fail in your first attempt, you will receive an exam voucher that will indicate the number of sessions remaining for your enrolment and instructions on how to register for your second attempt. IMPORTANT: Not attending an exam for which you have been registered will result in a grade of NO SHOW, which counts as the equivalent of FAIL. The Local Coordinator in your country will provide you with the exact time and location approximately 2 weeks before the date of the exam. If you do not receive this information by this time, please contact your Local Coordinator or our Montreal offices immediately for further information. Your Local Coordinator is: Mr. Surjit Pangarkar IATA Co-ordination Nariman Point Mumbai 400 029 India Email: pangakars@yahoo.in Tel: 91-22-12345678/12345679 Fax: 91-22-2223-7123