Robert Prator Mandeville La. 70448 985-674-2625 RPrator@Charter.net www.linkedin.

com/in/robertprator SUMMARY
I am a qualified professional in Technical Support and Technical Services in the telecommunications

industry developed through a career of exceptional customer service and problem solving experience. I have been recognized by supervisors and peers for my ability to apply systematic procedures to resolve technical issues related to cable and Ethernet distribution. I am reliable and responsible, with a dedicated work ethic. I have good team building skills and I can also work independently. Other areas of expertise include: Technical Training Telephony Wireless Internet Broadband

PROFESSIONAL ACCOMPLISHMENTS TECHNICAL TRAINER Trained new hire technicians in all aspects of their duties including installation and repair of hardware and internet. Created troubleshooting scenarios in the classroom environment in order to prepare technicians for field duties. Trained technicians for telephony installation and service Trained technicians in safe ladder and pole climbing techniques TECHNICAL SUPPORT AND TECHNICAL SERVICES. Maintained and serviced hardware, software and distribution networks (LAN) on the Marina, River, Oasis, systems for Lodgenet Interactive in 35 hotels. Maintained and tested Cisco and Ruckus Acess points all routers, gateways, and servers for high speed (LAN) wireless internet Employed diagnostic tools to detect and resolve cable, internet and satellite transmission problems Worked with hotel staff to resolve problems related to Lodgenet functionality Trained hotel employee on Lodgenet system operation BROADBAND EXPERIENCE Installed cable TV and internet services to customer premise equipment Troubleshooting and repair cable TV and internet service from tap to customer premise equipment Performed assigned duties while conforming to quality and safety control guidelines in manuals set forth by OSHA and FCC Maintained accurate records including time worked, daily logs and vehicle fuel sheets

PROFESSIONAL EXPERIENCE Lodgenet Interactive Inc, New Orleans, La. Field Service Representative Charter Communications, Slidell, La. Broadband technician Cox Communications, New Orleans, La. Technical trainer EDUCATION/CERTIFICATION
CompTIA A+ Certification- in progress, QuickCert CCNA - in progress, UNO Technology Center, New Orleans, La BS Management,, University of New Orleans, New Orleans La Minor in Management of Information Systems

2006 to Present 2002 to 2006 1988 to 2002

SPECIAL TRAINING
Train the Trainer Instructional Techniques for New Instructors Digital Installation and Troubleshooting Training Field Service Representative Training Focus On Added Value Training

References will be provided as required.