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Robert Rudolph

Cell 484-354-0423 Home- 610-593-3029

26 Pleasant View Rd Gap Pa 17527

To obtain a networking position in which I can contribute to the daily operations of a successful company. To continue to improve my knowledge so that I may provide broader services.

Software experience Extensive experience with customer service and support in the following applications; Crystal Reports, Siemens DSS Reporting, Siemens Data Warehouse, Microsoft OLAP, Windows 3.1x/95/98, Windows NT, Windows 2000/XP, Adobe Photoshop, Peoplesoft, Office 97, 2000 and XP, Outlook 97, 2000 and XP, pcAnywhere, Citrix ICA Client, VNC, Dameware, Windows Terminal Services, Ghost, Lotus Notes, Lotus CCMail, Rumba Mainframe emulation, Extra Personal Client, NWAdmin, Console One, Internet Explorer, Mozilla Foxfire, Outlook Express, Remedy, Adobe Acrobat, Remotely Possible and Kronos. Networking experience Installation and configuration of Windows 95/98, Windows 2000/XP, and Windows NT workstations. Setup and configuration of Peer-to-Peer and Client/Server network designs. Working knowledge of TCP/IP, and Scheduler. Basic Installation & configuration of Windows NT and 2000 server systems, setup & configuration of DHCP, DNS & WINS, Interoffice Mail and MS Exchange, as well as User Administration and Network Administration. Network Router and hub installation as well as network cabling. Hardware experience Mostly self-taught: I have built and upgraded two of my own PCs; Installed, configured my router; ran cabling for my home network; and provided hardware upgrades for family and friends.

Siemens Medical Solutions / Malvern, PA March 01 - Present Help Desk Analyst II Primary responsibilities include customer service; maintain computer service for contracted hospitals. Additional responsibilities include working with IBM Mainframe applications. Completion of monthly reports as well as issues lists and team scorecards. Red Robin / Exton, PA June 99 September 01 Line Cook, Prep-Cook, Trainer Primary responsibilities included daily kitchen operation, cleaning, and food prep. Additional responsibilities included recording twice-weekly truck deliveries and maintaining inventory. Overseeing new-hire training.

Chubb Institute / Springfield PA Completed a seven-month PC Technician course, diploma in 2000. Completed four of seven courses required for MCSE. MOUS certification in Outlook 2000 Summer/Fall 2000

Hopewell Furnace National Historic Site / Birdsboro PA 1992 1998 Summers/Holidays Interacted with visitors performing first person interpretation at this 1830s iron furnace. I also performed molding demonstrations, and helped handle the farm animals.

References available upon request.