A MANDA M.

G ALLARDO
19815 Stonecross Glen Cypress, TX 77433 (832) 928-9858 gallardo.amanda@gmail.com

HUMAN RESOURCE ASSISTANT

Skilled Human Resource Administrative Assistant (Generalist) with more than 10 years coordinating, planning, managing, and supporting daily operational goals. An experienced team leader with the ability to initiate and manage cross-functional teams and projects. Strong background in all aspects of office management, training, benefits enrollment, FMLA, employee relations, and compensation. Results oriented, ability to identity goals and prioritize to improve acute and efficiency to achieve organizational objectives. Expertise and skilled in Microsoft Word, Excel, PowerPoint, Outlook, Access, Project, SAP, EPAK, and Kronos.

EDUCATION
UNIVERSITY OF HOUSTON- DOWNTOWN Houston, TX Bachelor of Business Administration, Anticipated May 2012 LONESTAR CYFIAR COLLEGE Cypress, TX Associates of Art in Business Administration

PROFESSIONAL SKILLS
Strong communication skills Project management skills: Influencing, leading, negotiating and delegating abilities.

Organizational skills and customer service orientation Adaptability and ability to work under pressure

Analytical thinking, planning Problem analysis and problem solving

PROFESSIONAL EXPERIENCE
CITY OF HOUSTON Houston, TX
HR Administrative Assistant, 2008 to Present Provide executive level administrative support to Assistant Director and Customer Service Manager of Utility Customer Service. Function as a Human Resource Assistant, Timekeeping administrator in Kronos, and a staff coordinator. Assume and perform delegated duties associated with organizing the development and implementation of administrative and supervisory activities of the organization. Handle confidential issues and information in a professional manner. Key Results: Played a key role in ensuring the successful launch of Customer Private Side Leak project. Structured and implemented programs and policies, Developed Standard Operation Procedure (SOP) manual covering procedures, code of conduct, and department policy information. Proactively redesigned Employee Profile form to maintain accurate personnel records for organizational use. Key Performance:

AMANDA M. GALLARDO

Phone: (832) 928-9858

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Conduct research and analyses to obtain information and prepare reports, projects and surveys. Conduct and prepare salary analyses and participates in job classification audits. Coordinate advertising and testing procedures for specific job classifications; recruits, screens and fills vacancies for division. Prepare and updates various documents to communicate benefits information. Conduct annual benefits open enrollment meetings for division.

CITY OF HOUSTON Houston, TX

Administrative Associate, 2007 to 2008 Sr. Inventory Management Clerk, 2006 to 2008 Served as training coordinator for four branches with over 1500 employees. Performed professional administrative functions, drafts correspondence, reports, and other documents; proofs/edits documents for accuracy, content and format. Prepared periodic and special reports generated daily and monthly MS Excel & MS Access reports to maintain department training data. Coordinated and scheduled courses with various vendors for continuing education and Wastewater and Water certification licenses according to Texas Commission on Environmental Quality (TCEQ) regulates for over 1500 employees. Assisted in planning and implementing department sponsored activities and programs. Provided update training materials to Ensured that employees were aware of ongoing activities. Key Results: Effectively maintained, monitored and prepare monthly projections and analyzes daily training activity and department objectives to prevent potential problems while conforming to administrative goals. Compile and interpret statistical and graphical data related to departmental operations and training performance. Reviewed and approved specific purchase card transfers, financial statements and departments'/agencies' requests and actions.

References available upon request