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HALLA & DOLPHIN JOINT VENTURE PROJECT QUALITY PLAN FOR VICS PROJECTS AT AL AIN AND ABUDHABI REGION

PROJECT # 12002

[2012]

PROJECT QUALITY PLAN


Construction of (4) Vehicle Inspection Center in Abu Dhabi & Al Ain

DATE: 04-March-2012 04-March-2012 04-March-2012

NAME Prepared by: Edison Fabian Maminta Reviewed by: Enam Al Haq Approved by: Anil Gedam

TITLE QCE PM QCM

SIGNATURE

Construction of (4) Vehicle Inspection Centers Abu Dhabi & Al Ain Region

Project Quality Plan


Doc. Ref: PN-12002-PQP Rev.0 Date: 05 March 2012

AMMENDMENT HISTORY

S.NO.

REVISION NO. 0

DATE

ITEMS / PAGE -

SUBJECT OF THE AMMENDMENT NEW SUBMITTAL

04-March-2012

TABLE OF CONTENTS
I
COVER PAGE.................................................................................................................................. 1

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II AMMENDMENT HISTORY ..............................................................................................................2 III TABLE OF CONTENTS.................................................................................................................. 3 1.


INTRODUCTION ...............................................................................................................................5

1.1 SCOPE & APPLICATION5 1.2 PREPARATION, APPROVAL, ISSUE & REVISION OF PQP .6
1.3 DEFINITIONS AND ABBREVIATIONS.6

1.4 2 3

REFERENCES10

PROJECT DESCRIPTION...11 DOCUMENT CONTROL..12 3.1 DOCUMENT AND DATA APPROVAL AND ISSUE..13 3.2 INCOMING / OUTGOING CORRESPONDENCE.14 3.2 HANDLING SUBMITTALS.14

4 5

CONTROL OF RECORDS...16 MANAGEMENT RESPONSIBILITY...18 5.1 PROJECT QUALITY POLICY ..18 5.2 OBJECTIVES...19 5.3 COMMUNICATION.20 5.4 PROJECT QUALITY SYSTEM REVIEW20

RESOURCE MANAGEMENT..22

6.1 PROJECT ORGANIZATION..23 6.2 COMPETENCE , AWARENESS & TRAINING...26 6.3 7


PLANT & EQUIPMENT..28

6.4 WORK ENVIRONMENT.28


PROJECT REALIZATION............................................................................................................29

7.1 CONTRACT REVIEW.29 7.2 CONTRACT MANAGEMENT....29 7.3 PROJECT PLANNING...29 7.4 DESIGN CONTROL....31 7.5 PURCHASING.31 7.6 CONSTRUCTION / INSTALLATION32 7.7 MEASURING & MONITORING EQUIPMENT....33 3

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7.8 COMMISSIONING, START-UP & PROJECT HAND OVER....34

MEASUREMENT, ANALYSIS & IMPROVEMENT.....35 8.1 INSPECTION & TESTING.35 8.2 INTERNAL QUALITY AUDITS..40 8.3 CLIENT SATISFACTION42 8.4 CONTROL OF NON-CONFORMING PRODUCTS...42 8.5 ANALYSIS OF DATA..43 8.6 IMPROVEMENT..44

LIST OF APPENDICES46 Appendix # A: Appendix # B: Appendix # C: Appendix # D: Appendix # E: Appendix # F: Appendix # G: CORPORATE QUALITY POLICY PROJECT SCOPE OF WORK MASTER LIST OF CORPORATE DOCUMENTS PROJECT ORGANIZATION CHART & JOB DESCRIPTION DOCUMENT DISTRIBUTION MATRIX MASTER LIST OF QUALITY RECORDS/REPORT FORMS INTERNAL QUALITY AUDIT SCHEDULE

1. INTRODUCTION
HALLA & DOLPHIN JV, Abu Dhabi (UAE), recognizes that in todays competitive marketplace, effective quality systems are essential when providing cost effective services with total quality to our clients. The Management of Halla & Dolphin JV is totally committed to

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provide Commercial & Industrial General Contracting Services that fully complies with the specifications and expectations of our valued clients. Therefore, it is the policy of the management to adhere strictly to the quality control program and to ensure that this program and the requirements of our customers are met on each and every project we execute.

Scope and Application HALLA & DOLPHIN JV, Abu Dhabi (UAE), will operate a quality system in accordance with the documented procedures as per the quality control parameters to be utilized during the execution of the works and to verify successful completion of each element of the work. HALLA & DOLPHIN JV, Abu Dhabi (UAE), will fully integrate its quality management system into the organizational structure and performance management systems for each project. HALLA & DOLPHIN JV, Abu Dhabi (UAE), will enforce policies that monitor work conditions before and during work so that quality results are assured. The scope of the project quality plan will cover, but not limited to the design and construction phases and shall identify the interfaces between HALLA & DOLPHIN JV with subcontractor and ADNOC. Project Quality Plan (PQP) explains the system of procedures and activities covering inspection, procurement, documentation, construction, installation, testing and commissioning as applicable to the technical requirement of the contract. Any indication of system deficiencies whether discovered as a result of the Managing Contractors or Contractor's checks and tests, shall be brought to the immediate attention of the Quality Control Manager so the system can be modified to correct these deficiencies. The Quality Control Manager shall keep the Quality plan under review, incorporate decisions of meetings, changes, and re-issue revised Quality plans, as appropriate. A record of the revisions will be maintained and forwarded to the Project Manager. This Project Quality Plan shall be refined and modified as required to support Overall Project Requirements. Its intent is to implement and coordinate the testing programs by providing pertinent extracts of specifications, by facilitating tests, giving ample notice to testing agencies, and by coordinating quality control activities with all crafts and project management personnel.

Preparation, Approval, Issue and Revision of PQP The preparation, approval, issuing including revision of the PQP will be the sole responsibility of the Quality Control Manager with the help of the QA/QC Engineer. A written registry along

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with relevant record control will be provided to ensure that the PQP will be properly documented.

Definitions and Abbreviations Following definition in addition to terms & abbreviations is ISO9001:2000 & project documents for the project quality control plan shall apply & have the same meaning indicated hereunder: Audit Audit is a systematic and objective examination to determine whether quality management activities and associated results comply with planned arrangements, and whether these arrangements are implemented effectively and suitably to achieve set objectives. Contract Documents All documents officially issued to the Contractor by the Client or his designee that are legally binding under the terms of the contract. Contract Drawings Those drawings officially issued by the Client, or his designee, which show location, character and dimensions of the prescribed work, including layouts, profiles, cross sections and other details. Contract/Project Specifications Contract Specifications are compilation of general, special, technical conditions and requirements for the performance of the prescribed work. Contractor The legal entity with which the Client is entering into a legally binding agreement for executing the specified construction works. Corrective Action It is the action taken to eliminate the causes of an existing non-conformity, defect or other undesirable situation in order to prevent recurrence. Client/Consultant

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The Client or his designee who has the design responsibility and other assigned control responsibilities for the work to be accomplished by the Contractor. Client That legal entity vested with the authority and responsibility to enter into a contractual agreement with the Contractor for an item of work. Minor deficiency Minor deficiencies are items that do not require significant rework or repair work to correct, and will not result in significant deviations from required quality standard if corrected immediately. Non-conformity (NC) Is a non-fulfillment of a specified requirement. Preventive Action It is the action taken to eliminate the causes of a potential nonconformity, defect or other undesirable situation in order to prevent occurrence. Quality Assurance Quality Assurance refers to those actions, procedures, and methods employed at the management and senior technical levels to observe and ensure that prudent quality procedures are in place and are being carried out and that the desired result of a quality product is achieved. Quality Audit Systematic and independent examination to determine whether quality activities and related results comply with planned arrangements and whether these arrangements are implemented effectively and are suitable to achieve objectives. Quality Control (QC) Quality Control is defined as the operational techniques and the activities used to keep the quality of inputs or outputs to specifications; to fulfill and verify requirements of quality. Quality Control Plan (QCP)

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Quality Control Plan is an operational techniques and activities that are used to fulfill requirements for quality. Quality Management (QM) All activities of the overall management function that determine the quality policy, objectives & responsibilities, and implement them by means such as quality planning, quality control, quality assurance and quality improvement within the Quality System. Quality Manual Document stating the quality policy and describe the Quality System of an organization. Request for Information (RFI) The RFI is generally raised by the contractor in cases where it is necessary to confirm the interpretation of a detail, specification or note on the construction drawings or to secure a documented directive or clarification from the architect or Client/Consultant that is needed to continue work.

Inspection and/or Testing Request for Approval (ITRA) The Inspection and/or Testing Request for Approval is the form used by the Contractor to request an on-site inspection of the Engineer and/or Independent Testing Laboratory for the approval to proceed with the works. Surveillance Surveillance is a continual monitoring and verification of the effectiveness and validity of procedures, methods, conditions, processes, products and services. It also includes analysis of records in relation to stated references to ensure that specified requirements are being complied with. Abbreviations: Client Client/Consultant - ADNOC - Altorath Engineering Consultant

Construction of (4) Vehicle Inspection Centers Abu Dhabi & Al Ain Region

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- Construction of (4) Vehicles Inspection Center - Halla & Dolphin JV Abu Dhabi UAE - Project Manager - Quality Management Representative - Quality Assurance - Quality Control - Quality Control Manager - Quality Control Engineer - Site Inspector - Site Engineer - Independent Testing Laboratory - Quality Control Plan - Non Conformance Report - Inspection and Test Plan - Method Statement - Corrective Action Report - Material Approval Request - Inspection and Testing Request for Approval - Request for Information - Material Receiving Inspection

Project Contractor (CS) PM QMR QA QC QCM QCE SI SE ITL QCP NCR ITP MS CAR MAR ITRA RFI MRI

References

Applicable Standards and Specifications Tender No. EPD 110001/1 Volume-2 Annexures July 2011 (Construction of 4 VICs) ISO 9001-2000 QM Model 9

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ISO 9004-1994 QM & QS Elements Guidelines

2. PROJECT DESCRIPTION HALLA & DOLPHIN JV, Abu Dhabi (UAE), will undertake the construction of (4) Vehicle Inspection Centers in Abu Dhabi and Al Ain Region which will be all accessible to the Main and Sub Roads. The vehicle inspection centers comprise but not limited to the following structures: Vehicle Inspection Building, Control Kiosk, 8 (Eight) Bedroom Staff Accommodation Building and Utility Building along with External Works required as per contract agreement.

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3. DOCUMENT CONTROL HALLA & DOLPHIN JV, Abu Dhabi (UAE), will ensure that it will control the documentation required as per the quality management system and that a suitable document control procedure will be implemented to define the controls needed to; approve, review, update, identify changes, identify revision status and provide access. The document control procedure will clearly define the scope, purpose, method and responsibilities required to implement these parameters. Specific QA/QC procedures and instructions for individual activities are maintained by the QCM and issued to Project Managers as controlled documents. It is the Project Manager's responsibility to ensure specific activity QA/QC procedures and instructions are conveyed to the individuals or subcontractors performing the specific activities. Revisions to the QA/QC documents shall be by section and approved for adequacy by authorized personnel prior to issue. A revised table of contents indicating the newly issued approved and accepted revision shall accompany the revised sections. In the case of sample forms a revised "Listing of Exhibits" shall indicate the latest exhibit revisions. The QCM shall ensure that: a) All pertinent issues of appropriate QA/QC documents are available at all locations where operations essential to the effective functioning of the quality system are performed; b) All obsolete documents are promptly removed from all points of issue or use. A master list or equivalent document control procedure shall be established to identify the current revision of documents in order to preclude the use of non-applicable documents. Documents shall be re-issued after a practical number of changes have been made.

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The quality plan & reference procedures are controlled documents. The QA/QC Manager is responsible to ensure the initial issue & subsequent changes are acknowledge by those authorize to receive the Quality Plan. ITPs, its issuance & use shall also be controlled so that only revision applicable to the project is utilized. A documented procedure has to be established to control documents required for the quality management system. Project documents shall be maintained at the Main Office & the field offices. Access to these files shall be limited to COMPANY NAME Key Personnel assign into this project. Prior to submitting documents to the engineer, these documents are to be reviewed & approved by the responsible key personnel. This review & approval shall be indicated on each item by statement & signature of the responsible personnel The purpose of document and data controls is to establish the requirements for the distribution and control of documents, including drawings, changes thereto, for those activities affecting quality. All correspondence, whether incoming or outgoing related to project shall be through letter, submittals (document submittals, material submittals, shop drawing submittals ), etc. for proper documentation. Email through personal account is strictly not allowed. In addition, all correspondence should be registered accordingly by the Document Controller and the filing system shall suit with the projects need. Document controller ensures that all documents shall be properly identified and filed in a structured manner so that the recovery is efficient. These correspondences shall be forwarded to Project Manager for review and forward/circulated accordingly for action- All staffs involved in the project should be familiar with the requirements of the document control. Document controller shall maintain Two (2) registrations. One (1) for incoming and One (1) for outgoing documents and the data base to be used for updating the status of all documents. Photographs may supplement progress records, where applicable. Record keeping shall be compliant with the contract documents. The Project shall establish and maintains a procedure to control documents and data to ensure that: All necessary and appropriate documents are available All documents and changes are in writing, reviewed and approved, and promptly implemented The dates of issue and receipt of documents and amendments are recorded Obsolete documents are promptly removed from issue or use Documents of external origin are identified and controlled.

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DOCUMENT AND DATA APPROVAL AND ISSUE The following are the statuses used for the approval on this project are: A - Approved (when documents fully compliance with Contract Specification and Drawings). B Approved with Comments (document conforms to the Contract Design and Specification, subject to clarification of relatively minor issues.) C - Revised and Resubmit (If the submittal is incomplete, and does not meet basic technical and / or contractual requirements, then the submittal will be marked as Revised and Resubmit. The entire submittal will be returned to HALLA & DOLPHIN JV, Abu Dhabi (UAE), irrespective of whether individual parts of the submission could be considered.) D- Rejected - Not Approved (details contained in the document do not conform to the Contract Design and / or Specifications).

INCOMING / OUTGOING CORRESPONDENCE All outgoing correspondence shall be recorded by the secretary. Incoming correspondence includes Letters, facsimiles and emails (if any). The reference shall be Project code/ Project No. / Correspondence ref. no. with no. of month/ Serial No. / Year. No project communication outside the office is to be issued by anyone other than the Project Manager. Outgoing correspondences shall be register in the database and update the reply reference field of the incoming correspondence. Correspondence shall be forwarded to the Project Manager for approval, and to the Operation Manager. Photocopy the letter as receiving copy, in cases, there is an attachment document transmittal form should be prepared. Receiving copy will forward to the Document Controller for proper filing.

HANDLING SUBMITTALS (1) Incoming Submittals

o Client/Consultant Document Controller will send back the original commented submittal
copy to HALLA & DOLPHIN JV, Abu Dhabi (UAE).

o HALLA & DOLPHIN JV, Abu Dhabi (UAE) incoming DC will update the reply
reference and status in the log.

o Hard copies of the submittal shall be collected by HALLA & DOLPHIN JV, Abu Dhabi
(UAE) Document Controller on daily basis.

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(2) Outgoing Submittals

o HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall submit one hardcopy of submittal
(original) and the attachment.

Contractor must follow the standard document numbering system set by the Client/Consultant. shall send it to Client/Consultants

o HALLA & DOLPHIN JV, Abu Dhabi (UAE)


Document Controller (DC)

o o

HALLA & DOLPHIN JV, Abu Dhabi (UAE) outgoing files.

shall keep the received hardcopy in the

HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall update the log.

(3) Outgoing Submittals

o HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall submit one hardcopy of submittal
(original) and the attachment.

o Contractor must follow the standard document numbering system set by the
Client/Consultant.

o HALLA & DOLPHIN JV, Abu Dhabi (UAE)


Document Controller (DC)

shall send it to Client/Consultants

HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall keep the received hardcopy in the outgoing files.

o HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall update the log.
(4) Resubmission of submittals

o The submittal with revise and resubmit status, HALLA & DOLPHIN JV, Abu Dhabi
(UAE) are required to resubmit accordingly.

o o

HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall change the status, file, revision and revision date of the document. HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall send new transmittal for the resubmission of the new revision of documents.

o HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall submit again 1 original copy of the
new revision + 2 copies.

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4. CONTROL OF RECORDS HALLA & DOLPHIN JV, Abu Dhabi (UAE), will ensure that all records must be identified, filed, protected and controlled throughout their lifecycle because they contain the history of the quality management system (QMS) and its function. The QCM along with the help of the QA/QC Engineer will ensure that the following tasks are completed and kept up to date: o o o o o Assign clear responsibility for filing, maintaining and disposing of each record. Provide adequate storage capacity so filing can be maintained. Keep your records only as long as necessary, then dispose of them. Develop a records retention matrix that shows who is responsible, storage locations, protections, security, retention requirements and disposal methods. Move as many records as possible to a searchable, electronic format to keep storage costs down and make them easy to retrieve when needed. Upon award, each project is assigned a project number and the Project Manager establishes a "Project Job File". This file shall contain a complete set of all project related contract documents, specifications, drawings, etc. All information generated during the life of the project shall be maintained in this job file. A listing shall be made of all drawings, specifications, vendor data, etc. that are to be submitted to the clients and consultants for review and approval. A copy of all documents returned by the client and consultants approved, or approved as noted, shall be maintained in the job file. Any revisions to the contract documents shall be date stamped on the date received and reviewed by the Project Manager for any possible impact to the project. All changes after contract award shall be properly documented and any associated addition or deduction to the contract price shall be immediately identified and submitted to the client for review and approval. A complete set of all documents required for proper execution of the work shall be maintained at the Head Office, and a set of all relevant and important documents and a set of approved drawings shall be maintained at the site office. Any revisions received shall be immediately forwarded to the project site for use while executing the project. Any field changes to the work shall be properly noted on the project site set of the drawings. The project site set of the drawings shall show the work exactly as the work was built. (Hereinafter referred to as "As-Built" set of drawings) Construction drawings, Shop drawings, As-built drawings and Specifications shall be carefully controlled and logged. Non electronic drawings supplied by Client/Consultant shall be

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appropriately stamped and logged into a Drawing Control Register. A complete set of contract drawings shall be maintained on the construction rack for reference. Superseded drawings shall be stamped as such and a copy maintained for reference. Issuance of Construction drawings will be controlled by Document Control. Drawings (and other similar construction documents) shall be marked Issued for Construction or with similar wording to denote that they are suitable for issuance to construction personnel. Details of controlled copy holders of drawings and specification copies shall be maintained. Revised copies of drawings/specifications shall be issued to controlled copy holders of the same. List of Controlled Documents were listed below. Project Quality Plan Drawings, technical specifications and design documents Method statements, ITPs, Checklist records, Quality Control procedures Inspection request reports and records Certification reports Testing data/reports and records Material approval request Test certificates Reports related to material verification and compliance (test/compliance certificates checklist) Material source certificates and material sampling records Testing and recording readings Soil test, dry density test, etc. Training records Visit / inspection / audit reports of suppliers / sub-contractor Equipment validation reports Non-conformance reports Close out reports Operation and maintenance manuals As-built drawings 5. MANAGEMENT RESPONSIBILITY HALLA & DOLPHIN JV, Abu Dhabi (UAE) Management has the responsibility to define and document its policy and objectives for, and commitment to, quality. Management will ensure that its policy is understood, implemented, and maintained at all levels of the organization. All

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employees have the responsibility and authority for implementation of established QA/QC activities. Resolution of conflicts in QA/QC policies shall flow through the organizational chain of command. It is the responsibility of any employee that manages, performs, or verifies work affecting quality to: a. Initiate action to prevent the occurrence of work or service non-conformity; b. Identify and record any quality problems; c. Initiate, recommend, or provide solutions through designated channels; d. Verify the implementation of solutions; e. Control further processing, delivery, or installation of non-conforming work until the deficiency or unsatisfactory condition has been corrected. Thus HALLA & DOLPHIN JV, Abu Dhabi (UAE) Management will demonstrate commitment of development and implementation of the quality system and continually improving its effectiveness through the following summarize activities:

a. Communicate importance of meeting Clients (and statutory / regulatory) requirements


b. Establish quality policy and objectives c. Conduct Management reviews d. Ensure availability of resources Project Quality Policy HALLA & DOLPHIN JV, Abu Dhabi (UAE) Management and Senior Managers of the Companies are committed to operate every aspect of the business to those standards that offers the highest possible quality of services to Client. This is supported by a progressive management style that encourages the Quality culture throughout the Company. To reinforce the commitment a Quality Management System, designed for BS EN ISO 9001:2000, operates in all areas of the company. The management is committed to the continuous improvement of the Quality Management System by establishing and reviewing quality objectives for all areas of the company. This is to ensure that the company operates effectively and efficiently and meets the needs of customers. The retention of registration to BS EN ISO 9001:2000 is a minimum requirement for all areas of the company as is the continued search for improvement. The effectiveness of the Quality

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Management System is monitored by planned audits, management reviews and effective corrective and preventive action. All personnel have been made aware of the management; commitment to this policy in particular and quality in general and are encouraged to demonstrate their own support to the system by continuous active participation. Objectives HALLA & DOLPHIN JV, Abu Dhabi (UAE) Management objectives first, measurable quality objectives consistent with the quality policy established at relevant functions and levels in the organization including those needed to meet the Client requirements; and secondly to meet the results of the required resources to in order to meet the objectives and carry out the process to be identified and planned. The objectives of the project Quality Plan are: a) To maintain an effective Project Quality Plan complying with International Standard ISO9001 (Quality Systems). b) To achieve and maintain a level of quality which enhances HALLA & DOLPHIN JV, Abu Dhabi (UAE) reputation with Clients. c) To ensure compliance with relevant statutory and safety requirements. d) To endeavor, at all times, to maximize Clients satisfaction with the services provided by HALLA & DOLPHIN JV, Abu Dhabi (UAE).

Communication HALLA & DOLPHIN JV, Abu Dhabi (UAE) Management must establish clear responsibilities, authorities and communication systems regarding the PQP. a. Responsibility and authority. First, responsibilities and authorities must be defined and communicated with the organization. b. Management representative. Secondly, a management representative (QCM along with QA/QC Engineer) appointed by top management must ensure that the PQP is properly implemented, reporting to top management on performance of the PQP on the system, and promote awareness of Clients requirements throughout the organization.

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c. Internal communication. Finally, internal communications regarding the effectiveness of the quality system must be established. Project Quality System Review HALLA & DOLPHIN JV, Abu Dhabi (UAE) The management will reviews & evaluate the implementation & maintenance of the quality system, effective process execution & will ensure that HALLA & DOLPHIN JV, Abu Dhabi (UAE) objectives are achieved. Actions shall be initiated for the non-conformance & for improving the PQP & process performance, whenever appropriate. The management review will be conducted every six months. Management reviews shall utilize review input such as:

a. Result of Quality Audits.


b. Customer performance evaluation (feedback). c. Process performance & product conformance results. d. Prevention & Corrective action status. e. Follow up actions from the previous management review meetings.

f. Other changes that could affect the quality management system.


Results of Management Reviews shall be recorded & addressed as appropriate (review output):

a. Improvement in the PQP system.


b. Improvement in the projects related to the Clients requirements. c. Resources needed. Action items should be followed-up on the subsequent Management Reviews to ensure closure. A copy of the results of the management review shall be submitted to the Engr. within 2 weeks after the management review meeting.

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6. RESOURCE MANAGEMENT HALLA & DOLPHIN JV, Abu Dhabi (UAE) will determine and provide the resources needed as follows: a. To implement and maintain the PQP and continually improve its effectiveness; b. To enhance Clients satisfaction by meeting Clients requirements; c. Ensure personnel performing work that affects quality are competent in the basic skill required; d. Infrastructure and a suitable environment shall be determined and provided to achieve conformity to product requirements. e. Work environment needed to achieve product conformity. HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall provide resources required to implement the Quality Management System, including equipment, materials, & trained personnel. For all procurement, construction & pre-commissioning activities, sufficient contractor QC personnel shall be on-site prior to the start of the applicable work.

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The Project Manager will set up a project team organization with the resources required to successfully execute the project. HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall assign personnel to the project that is competent on the basis of applicable education, training, skills & experience. The QCM is responsible to review the contract to determine any project requirement for competency level of personnel assigned to the project & ensure that assignment of personnel; including subcontractors meet the requirements. All procedures & personnel qualifications for special processes shall be submitted 30 days prior to start work. HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall provide on a monthly basis a listing of approved personnel forecast to be mobilized in the next 60 days as well as a list of personnel to be demobilized in the next 60 days. HALLA & DOLPHIN JV, Abu Dhabi (UAE) planned staffing shall comply with the contractor approved Quality Plan. Reduction from required level of quality personnel shall require the Engineers approval. HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall advise Engineer 30 days in advance of quality personnel changes due to vacation, temporary assignments or resignations. All other changes such as illness & emergency leaves will be advised to the Engineer as soon as possible. Project Organization All HALLA & DOLPHIN JV, Abu Dhabi (UAE) personnel have the responsibility for the quality of their work. They are required to be able to relay all functions associated with quality to their seniors to ensure that the quality of the work is maintained fully in line with companys Quality Policy. (1) QA/QC Manager Responsible to the Project Manager, coordinates with Project Engineer, Site Engineer, Technical Engineer and the Store and responsible for QC Engineer. The role of the QA/QC Manager is to control all the quality functions of the project within the guidelines of the HDJV Quality Management System and is responsible for but not limited to: He ensures that proper and effective coordination is developed with sub-contractor and consultants in relation to Inspection and Quality Control procedures. He is directly involved with, and ultimately responsible for, those activities that directly affect the quality of the Works. Those activities are described below:

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To inspect the works and materials with respect to specifications, latest approved drawings and approved relevant documents.

To carry out all inspections, witnessing, monitoring, surveillance, etc..., all as per the requirements of Inspection and Test Plan (ITP). To be vigilant and active on site and to pick-up deficiencies, faults, noncompliance, etc..., of any work on the job site, to report his finding immediately to the concerned personnel and initiate to rectify/correct the work as per the requirement of the project. To check and verify that the latest approved documents are being used at the work place on site.

All drawings stamped APPROVED and APPROVED AS NOTED are at the work place and must be of latest version/revision. Other than APPROVED and APPROVED AS NOTED, drawings shall be removed from the work place and shall be well identified. To check with the document control register the status of all-relevant documents and latest version / revision, for example, Shop drawings, Method Statement, ITP, Material Submittals, Procedures, etc. To liaise with the Client when required to carry out inspection and obtain approval as per ITP for relevant activity.

To ensure Safety is practiced on site. Any safety hazard noticed shall be reported immediately to the Safety Officer and concerned personnel on site. To adequately use the Inspection Request Form and ensure that the results of the inspection are clearly indicated on the inspection request. These results shall be conveyed to all concerned without any delay. To ensure that all Inspection Reports are completed and immediately handed over to the PM.

Any non-conformity observed/noticed on site shall immediately be reported to the concerned personnel for immediate rectification/correction. In case rectification /correction are not immediately possible, a Non-Conformance Report will be raised, and the Non Conformance Log updated.

(2) QA/QC Engineer

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The QC Engineer shall report directly to the QCM. He is responsible for the implementation of the Quality Control Program for HALLA & DOLPHIN JV, Abu Dhabi (UAE) and its sub-contractors. The QC Engineer assists and advises the construction team to ensure adherence to the drawings, specifications and procedures. The QC Engineer shall monitor from receipt of material, their storage, installation, testing and commissioning of materials and equipment to ensure that they are in accordance with the approved drawings and Contract Specifications. He ensures the maintaining of quality standards during the construction period in accordance with the specifications ruling at the time of contract award. He ensures that proper and effective coordination is developed with sub-contractors and consultants in relation to Inspection and Quality Control procedures. He is directly involved with, and ultimately responsible for, those activities that directly affect the quality of the Works. Those activities are described below:

To inspect the works and materials with respect to specifications, latest approved drawings and approved relevant documents. To carry out all inspections, witnessing, monitoring, surveillance, etc..., all as per the requirements of Inspection and Test Plan (ITP). To be vigilant and active on site and to pick-up deficiencies, faults, noncompliance, etc..., of any work on the job site, to report his finding immediately to the concerned personnel and initiate to rectify/correct the work as per the requirement of the project. To check and verify that the latest approved documents are being used at the work place on site. All drawings stamped APPROVED and APPROVED AS NOTED are at the work place and must be of latest version/revision. Other than APPROVED and APPROVED AS NOTED, drawings shall be removed from the work place and shall be well identified. To check with the document control register the status of all-relevant documents and latest version / revision, for example, Shop drawings, Method Statement, ITP, Material Submittals, Procedures, etc. To liaise with the Client when required to carry out inspection and obtain approval as per ITP for relevant activity.

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To ensure Safety is practiced on site. Any safety hazard noticed shall be reported immediately to the Safety Officer and concerned personnel on site. To adequately use the Inspection Request Form and ensure that the results of the inspection are clearly indicated on the inspection request. These results shall be conveyed to all concerned without any delay. To ensure that all Inspection Reports are completed and immediately handed over to the PM.

Any non-conformity observed/noticed on site shall immediately be reported to the concerned personnel for immediate rectification/correction. In case rectification /correction are not immediately possible, a Non-Conformance Report will be raised, and the Non Conformance Log updated. (3) Project Manager The Project Manager is responsible for ensuring that the work is performed in accordance with the contract specification and within the time and cost limits. He shall be responsible to keep all his personnel fully aware of the quality control principles and he shall provide all support to system on the Project Quality Control Department. Responsible for the quality of work carried out by all site personnel under his control including sub-contractors and suppliers. To ensure that all the inspection and corrective actions requirements as instructed by the QA / QC Engineer is carried out by the construction personnel.

(4) Project / Site Engineer


PE will control all technical issues & review of technical submissions. Interpreting contract drawings and specifications and being familiar with all provisions of the contract and any revisions or amendments. PE will also assist the Project Manager to establish the relevant aspects of the schedule of quality control operations. Records and control the production of documentation. Ensure that all staff under his control areas are experienced and trained in their relevant disciplines. Responsible for the quality of work carried out on site.

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Responsible for the overall safety on site Competence, Awareness & Training HALLA & DOLPHIN JV, Abu Dhabi (UAE) has developed position in description for those personnel performing activities affecting quality that identify the competency requirements. The Administration Manager keeps the latest issue of position description. The Project Manager is responsible to identify training needs & assure training is performed. Personnel lacking required competencies shall receive training such as formal, informal or on-the-job training. Employee needs are identified through job description requirements, employees past experience & knowledge. The Project Manager/Supervisor shall establish a training plan to address these needs. Management ensures that employees are aware of the relevance & importance of their work activities & how they can contribute to the achievement of the quality objectives. Management ensures that employees are trained & record should store & maintained in the Administration Department The purpose of this procedure is to ensure that the Project personnel are adequately trained to carry out their duties and to ensure that skills are developed sufficiently to enable them to progress within the Company and undertake increased roles of responsibility. The Project Manager and Quality Control Manager shall review the records of personnel under their supervision to assess training needs. The records shall be kept up-to-date and noted on a training log. All training undertaken shall be documented. Any person responsible for arranging a training course shall inform the participants of the course date, and shall provide the course administrator with a list of names of the participants and other relevant details. Training may be undertaken as an in-house activity or by an approved third (3rd)party organization. Managers will be responsible for reviewing and identifying training needs. Such reviews will be made at least annually. Training recommendations will be communicated to the appropriate manager(s) for review and approval. The General Manager (or other delegated person), will review any training recommendations made and approve the training program.

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The Administration Manager will maintain copies of certificates and training records in the respective personnel files. Access to personnel information is restricted due to confidentiality requirements. An intensive continuous training scheme of staff and laborers shall be followed at site covering the following: Induction training for new staff covering job descriptions and procedures related to the individuals scope of work. External training as required following recommendations/scrutiny of staff appraisals. Ongoing internal training by qualified staff in relevant areas. Tool Box Talks on a regular basis for laborers.

Plant & Equipment HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall plan, determine & manage the work area, in a manner to satisfy the project requirements. HALLA & DOLPHIN JV, Abu Dhabi (UAE) will provide the necessary provisions to achieve non-deficient product in the fabrication shops, project sites & office area. Provisions shall include equipments, transportation, communication& other utilities

Work Environment HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall provide a healthy environment. This section is addressed in the environment, health & safety (EHS) plan.

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7. PROJECT REALIZATION Contract Review HALLA & DOLPHIN JV, Abu Dhabi (UAE) offers both standard products and specialist services to meet each Client's needs. Standard products are displayed in a catalogue for customer selection. Specialist service requirements differ from one customer to another (and from one contract to another), therefore each tends to be quoted for the specific contract. Once a proposal is accepted by the customer, or a contract is placed, it is recorded and reviewed to establish that the requirements of the Contract are adequately defined and documented, any differences from the proposal are resolved, and HALLA & DOLPHIN JV, Abu Dhabi (UAE) is capable of fully satisfying the Clients requirements. In addition to the original order/ contract specification the customer may also request addition/ variation work to be undertaken by HALLA & DOLPHIN JV, Abu Dhabi (UAE). In these circumstances the work content is documented and agreed with the customer prior to execution to ensure that no ambiguity exists. HALLA & DOLPHIN JV, Abu Dhabi (UAE) organization will ensure that it is capable of supplying the products ordered by the Clients. Contract Management HALLA & DOLPHIN JV, Abu Dhabi (UAE) will utilize the use of good contract management software that will bring about best practices and organizations working can be bench marked against the best in profession. Handling customer grievances in a professional way is also an essential part of matured management system. Professional and standardized forms can be used to develop a perfect customer complaint management system. The said Contract management software can also be used to carryout contract review at regular intervals.

Project Planning The top management of HALLA & DOLPHIN JV, Abu Dhabi (UAE) has identified the following quality objectives for the project. The objectives are measurable, consistent with the

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policy & relevant to the successful completion of the project. Attainment of objectives is considered a part of HALLA & DOLPHIN JV, Abu Dhabi (UAE) effort for continual improvement.

o To ensure that approved practices, procedures, ITPs & audit program are in place &
utilizes as they apply throughout all the phases of the project. o To minimize the scrap & rework during the life of the project.

o To ensure that safety of the personnel, the facilities & environment have been carefully
considered & that the appropriate measure has been implemented.

o To ensure that quality requirements are determined & satisfied throughout the phases
of contract performance, including as applicable, procurement, construction & precommissioning.

o o

To provide proper resources to meet the construction schedule. To provide for early & prompt detection of deficiencies & for timely & effective correction action, in order not to impair schedule

The elements that comprise the quality planning process are this Quality Plan, Inspection & Test Plans, Project Organization Charts that prescribe personnel allocations & mobilizations, titles of individuals, sub-contractor necessary to complete the work & the integration of quality Planning is conducted to ensure that changes in the quality management system are conducted in a controlled manner & the integrity of the quality management system is maintained. HALLA & DOLPHIN JV, Abu Dhabi (UAE) will establish & maintains this quality plan. This Quality Plan is a Level I document & defines policies, guidelines of the Quality Management System & shall include the following: o Scope of Quality Plan.

o Quality System Procedures, which are Level ll documents, which describe the activities
performed for implementing the Quality Management System.

o Level lll documents (Work Procedures) which provide specific work details &
requirements to complete the project. ITPs which are incorporated in this Quality Plan, shall also form part of the Level lll document.

o Level IV documents (Quality Records). Inspection Checklist & Test Reports, which are
also incorporated in this quality plan shall also form part of the Level IV document.

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Design Control All Design activities are strictly controlled to ensure that the design output information complies with customer/ contract requirements, and all design input data. Design activities are planned and normally executed by specialists and are subject to regular management, review and verification by the Sales Director, and where relevant, agreement with the Customer. The design input and output items are documented, and where ambiguity exists, will be clarified and documented. All items of design documentation and notes are recorded in a design project file. Design output documentation is produced and reviewed to ensure that it: meets the design input, references the design input or appropriate criteria, and identifies all of the characteristics which are critical to the safe and effective operation of the system(s). Design output is reviewed and approved by the Sales Director, and is also provided to the Customer for approval prior to use. Validation of the design is achieved during commissioning of the system to confirm compliance to the customer's requirements. The designer is required to specify any inspections or tests which may verify the design, by practical means, at the earliest possible stage of development. All changes to the design criteria, input or output are subject to strict review and documentation control procedures.

Purchasing Suppliers of products, materials and services, where unspecified by a customer contract, are selected on their ability to meet the company's requirements given due consideration to the quality, statutory obligations, timescale and cost. A list of approved suppliers and subcontractors is maintained which is compiled on the following criteria:a) Previous performance in supplying to similar specifications and requirements. b) Stocking of high volume standard items conforming to a relevant British Standard, or supplied with a statement of conformity. c) Compliance with an approved third party product/ quality registration scheme. d) Recommendation by other similar purchasers or manufacturers of equipment. e) A trial order and evaluation of performance. All supplies and sub-contracts are subject to an authorized Purchase Order providing full clarification of the type and extent of supply.

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Should a supplier, not appearing on the Approved Suppliers List be proposed, they will be analysed by capability and subject to acceptance on the authority of a Director. Sufficient information shall clearly define the material ordered, including, when applicable:

o Requirements for material acceptance


o o o Requirements for personal qualification. Quality management System Manual requirements. Reference standards, codes, drawings

HALLA & DOLPHIN JV, Abu Dhabi (UAE) determines the amount of inspection required based on the requirements (Level of Inspection for Materials) provided by the Engineer. Where verification is required at the vendors premises, verification/inspection arrangements & methods of material release shall be included in the Purchase Order.

Construction/ Installation HALLA & DOLPHIN JV, Abu Dhabi (UAE) will ensure that all construction / installation of products will strictly adheres as per the approved QMS without tolerances for non-conformities and all inspection and test required will be thoroughly implemented. HALLA & DOLPHIN JV, Abu Dhabi (UAE) will make certain that all the works comply as per applicable standards, specifications and relevant approved shop drawing and all stages of construction/ installation works area supervise appropriately with persons undertaking the construction have ample knowledge with their field of work. HALLA & DOLPHIN JV, Abu Dhabi (UAE) will also guarantee that all of their subcontractor installation has undergone the rigid and systematic quality control procedure clearly delineated in the PQP to ensure that the end product conforms as per the contract requirements.

Measuring and Monitoring Equipment HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall have all its monitoring & measuring devices calibrated at regular intervals. Calibration of monitoring & measuring devices shall be performed by an agency approved by the Engineer. A calibration log shall be prepared &

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maintained to monitor the validity of the calibration of the device. Original copies of the Calibration Certificates & Calibration Log shall be kept by the QA/QC Manager & copies issued to the QC Engineer & sites stores. HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall be directly responsible for ensuring that equipments used by the Subcontractors are calibrated and controlled in accordance with stated requirements. Equipment shall be calibrated periodically in accordance with manufacturer specifications and prior to expiry of the validity of the calibration certificate. However, additionally the Project staff shall ensure checking/recalibration at any time when there occurs any doubt as to the integrity of the equipment. The certificates of calibration received shall be scrutinized for the following: o o o o Traceability to national/international standards Where no such standards exist, the basis used for calibration shall be documented. Tolerances The status of the equipment before as well as after calibration

Certificates of calibration shall be technically reviewed by qualified technical personnel. If the values before calibration are found to be well out of the recommended tolerance range, the previous user of the equipment shall be informed in order to ensure that previous measurements/tests, where appropriate, could be reassessed. Stickers bearing instrument reference/serial numbers, date the instrument was last calibrated and the next calibration due date shall be placed on the instrument. Copies of the calibration certificate shall be maintained on site as well as copies placed in the instrument case for ready reference. A Register of Calibration shall be maintained indicating the current calibration status of the equipment. Condition checks shall be performed on instruments such as measuring tapes periodically. All pressure gauges will be calibrated against a standard dead weight tester or a calibrated master gauge prior to each test or series of tests.

Commissioning, Start-up & Project Hand Over HALLA & DOLPHIN JV, Abu Dhabi (UAE) will delegate relevant 3rd party authorities approved by the Engineer to undertake the required commissioning of all civil works,

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machineries and equipment as per the prerequisite of the relevant specifications. Commissioning will undergo a certain time frame wherein 3rd party authorities will confirm that all machineries and equipment functions as per normative conditions HALLA & DOLPHIN JV, Abu Dhabi (UAE) will ascertain that all civil works, machineries and equipment start-up will cater as per the requirements of the contract and the relevant specifications. HALLA & DOLPHIN JV, Abu Dhabi (UAE) will certify that project handing over will follow as per the programme and contract agreed upon with the Client (ADNOC) and that all of the required stipulation as per FIDIC and quality plan has been strictly followed up to a certain degree.

8. MEASUREMENT, ANALYSIS AND IMPROVEMENT HALLA & DOLPHIN JV, Abu Dhabi (UAE) will plan and implement the monitoring, measurement, analysis and improvement of the processes needed. HALLA & DOLPHIN JV, Abu Dhabi (UAE) will monitor information relating to the Clients perception as to whether Clients requirements had been met. HALLA & DOLPHIN JV, Abu Dhabi (UAE) will conduct internal audits at planned intervals to determine if the processes conform to the PQP, the ISO standard and are effectively implemented and maintained.

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HALLA & DOLPHIN JV, Abu Dhabi (UAE) will develop suitable methods for monitoring and measuring the processes to the planned results. Whereas planned results are not achieved, corrective and preventative action shall be taken as appropriate to ensure conformity of the product. HALLA & DOLPHIN JV, Abu Dhabi (UAE) will monitor and measure the characteristics of the end product to the product requirement. Evidence of conformity with the acceptance criteria shall be maintained. Records shall indicate the persons authorizing the release of the product. HALLA & DOLPHIN JV, Abu Dhabi (UAE) will control nonconforming material. Records of the nature of the nonconformity, actions taken including concessions shall be maintained. HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall determine, collect and analyze appropriate data to demonstrate the suitability and effectiveness of the PQP and to evaluate where continuous improvement of the effectiveness of the PQP can be made. HALLA & DOLPHIN JV, Abu Dhabi (UAE) will continually improve, take actions to eliminate the cause of nonconformities and take action to eliminate the causes of potential nonconformities.

Inspection and Testing The purpose of an ITP is to put together in a single document that records all inspection and testing requirements applicable to work processes. HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall ensure the inspection and testing activities have been carried out at receiving, in-process and final inspection and test stages in order to achieve conformity with specified requirements. The Project Manager in conjunction with the QA-QC staff shall prepare Inspection and Test Plans for activities requiring a series of documented inspections and/or tests. The HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall ensure that the required inspection and testing activities have been conducted at receiving, in-process and final inspection and test stages in order to achieve conformity with specified requirements of the contract. Inspection and Test Plan covers such as the following processes of the Project. o o o o Earthworks, trenching, backfilling and grading Works Steel Reinforcement Works Concrete Works Masonry Works

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o o o o o o o

Metal Works Wood and Plastic Works Thermal and Moisture Protection Works Finishing Works MEP Works External Works Other Additional Works that requires Inspection as per Engineer and Clients requirements.

ITPs shall adequately address the inspection and testing requirements for all the products/services during construction of the works e.g. description, characteristics of inspection, acceptance criteria, etc. The Project manager shall be responsible for approving Inspection and Test Plans, and any subsequent amendments, prior to their submission or submission of compliance/conformity certification to the Client/Consultant. The ITP of each activity shall be developed by HDJV and submitted to the Client/Consultant for review, acceptance and approval before the activity start in the site of work. Only accepted and approved ITPs will be implemented in the site for the scope of works. All ITPs shall incorporate relevant checklist that sufficiently define the scope of works and fulfill the requirements of the Contract Specifications. The word Surveillance shall be shown against all selected inspection or test points that are not otherwise covered by Hold or Witness Points. Where hold points have been identified on the Inspection and Test Plan, the QA-QC staff shall ensure that the required inspection is carried out before proceeding with the process. The QA-QC staff shall make sure that no work is submitted to the Client/Consultant for approval until all related activities as specified in the Inspection & Test Plan have been completed. All ITPs shall be incorporated with relevant Safety Risk Assessment and appropriate measures to control the quality and safety during the activities. The relevant ITP shall be referred to in Method Statements. All ITPs shall be controlled and logged in the ITP register with unique identification and revision number. HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall be responsible to maintain a register for issuance and distribution generated throughout the project.

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During the course of construction, amendments and alterations may be required to the ITPs. Records of changes will be maintained on file in the ITP Register. Approved ITP(s) shall be considered Controlled Documents. o MOCK-UPS AND MATERIAL SAMPLES The Project mock-ups and materials samples shall be prepared for review and approval wherever required before proceeding with full scale installation of the work. Mock-ups shall be prepared with particular regard to concrete paving, stone paving, metals, gravels, fence and others as required by the Client/Consultant. Material samples as requested shall be obtained, labeled and maintained systematically. o MATERIAL TESTING AND APPROVAL All materials shall be inspected, tested and approved to ensure conformance with the project requirements before it is released for use. Verification that all items conform to specified requirements and that all personnel performing work are properly qualified and certified as per the Project Specifications is the responsibility of the QCM. The Project shall establish a test program to ensure that all required testing is properly identified, planned, documented and performed under controlled and suitable environmental conditions, including cleanliness. The Contractor shall be responsible for establishing a system of test reports that will record all QC test results. All identified non-conforming test results shall be subjected to potential corrective action. HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall coordinate with Testing Agencies to ensure that all tests and special inspections called out in the Project Specifications are completed in a timely fashion. QCM shall ensure that HALLA & DOLPHIN JV, Abu Dhabi (UAE) personnel shall provide the Testing Agency proper notice so all required tests can be performed. Where material is required to be released urgently for work to proceed, the QA-QC staff shall ensure proper identification and recording in order to permit recall and replacement in the event of a non-conformance. o MATERIAL RECEIVING INSPECTION The PM shall delegate trained personnel (SE, QA/QC Engineer) for the inspection of materials on site/in storage areas. The delegated personnel shall inspect the goods for damage, verify the compliance with the purchase and delivery records and mark the

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materials as Not approved in case of discrepancies noted. The PM shall be informed and necessary Non-conformance report shall be raised as per applicable procedure. Damage or deficiency detected to materials received shall be recorded on the delivery note and receipt records. Items after inspection shall be clearly identified and placed in areas marked for their storage. Materials detected as not fit for use shall be stored in an area marked as REJECT until decision is taken by concerned personnel scrap or return to suppliers as appropriate. o INSPECTION AND TESTING REQUEST FOR APPROVAL (ITRA) This procedure is prepared in order to avoid any confusion and/or misunderstanding while monitoring, supervising and inspecting the works performed by the HALLA & DOLPHIN JV, Abu Dhabi (UAE) and obtaining approval of the works from Client/Consultant. It is a requirement to obtain approval from the Client/Consultant representative as the work progresses on site for all major activities to ensure compliance with the Specification, Material Approvals, Drawings-Detail, and Method Statements and to the relevant Inspection and Test Plan (ITP) for the designated frequency as mentioned in ITPs. Whenever a part or full area of the works requires inspection by the Client/Consultant, Inspection and Testing Request for Approval (ITRA) form shall be filled out and submitted to the Client/Consultant. An up-to-date ITRA Log shall be maintained. The Contractors QC Engineer shall inspect and sign off the ITRA prior to final submission to the Client/Consultant and shall attach the following documents as a minimum requirement: Drawings, Sketches highlighting the area of inspection. The relevant checklist, already signed off by the Contractor where appropriate. Any previously commented/un-approved copy of ITRA.

HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall submit the ITRA in hard copy along with the attachments at least 24 hours in advance of the inspection time as a general code of practice to ensure that the Client/Consultant can attend the required Inspection Point as per the approved ITP.

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The Client/Consultant site supervision team shall ensure that all required inspections are carried out, and that the works do not proceed beyond a Hold Point until it has been signed off. The site supervision team will inspect the work and record their findings on the Inspection and Testing Request for Approval form and return the original to the Contractor and retain a copy of the acknowledged ITRA. The Client/Consultant will review the commented/approved copies of ITRA for further action accordingly. If necessary a copy will be distributed to QC department for further action. In the case of work being rejected the ITRA resubmission shall carry the original ITRA number, with the resubmission being identified by means of a revision number (Rev. 0, 1... and so on). This shall be applicable for all document re-submissions. Prior to final inspection and testing action being undertaken, the PM shall coordinate with the concerned personnel in the review of the ITPs, inspection test records. They shall ensure that the previous inspection and testing activities have been completed with satisfaction and all records have been generated and approved by authorities identified as per the Project ITP. Following a satisfactory review of Inspection and Testing Records, items/ systems shall be released for final inspection test as required. The final inspection and testing activities shall be carried out as defined in the ITPs in accordance with the project specific procedures and specifications to the complete satisfaction of the Client/Consultant as per contractual agreements. Inspection and Test Records shall evidence all Inspection and Test carried out as listed in the Project ITPs approved by Client/Consultant. Responsible personnel delegated for such activities by the Project Manager shall complete such records to evidence test performance, results and locations. It shall also clearly specify whether the product / service has passed or failed with the applicable acceptance criteria. Inspection and Test Records shall give the name and signature of the person performing, approving and certifying authority. o CONSTRUCTION ACCEPTANCE CRITERIA Construction acceptance criteria for materials qualifications, inspection, and testing are established by technical specifications. Criteria for materials and equipment have been set by the Client/Consultant in accordance with the applicable codes and standards,

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and by manufacturers recommendations. Contractor submittals are to document conformance with acceptance criteria.

Internal Quality Audit HALLA & DOLPHIN JV, Abu Dhabi (UAE) has established & will maintain & implement a quality audit program to verify that the quality activities & related results comply with planned contractual arrangements & to determine the effectiveness of the quality program associated procedures. The PQP shall have the following:

o A procedure that addresses the responsibilities & requirements for planning &
conducting audits & for reporting results & monitoring record was developed to govern these activities.

o Contractor audits shall be carried out for the 10% & 50% stake in order to monitor the
quality system implementation for procurement & construction work phases for the Project.

o Audits will be executed by the QCM in accordance with the approved quality plan
requirements. o Corrective action shall be monitored & bought to its closure

o Audit to be conducted by the Engineer will be selected by him at any time.


The Projects auditing shall be planned, performed and documented in accordance with written instructions, procedures or checks. The auditing system shall cover all the quality affecting activities for construction, as well as laboratories and shall be applicable to the onsite and offsite locations, including all subcontractors. The results of the audits shall be documented and reported to the PM. All non-conformance conditions identified during the audit shall be reaudited to verify the corrective actions taken by the appropriate organization were effective. Quality Audits shall be properly scheduled, and the Project audit shall be carried out by staff independent of the activities being audited at least every six months. The frequency of Internal Quality Audits shall be determined by the Project Manager jointly with the Quality Manager. External Quality Audits shall be performed by the Quality Manager or suitably qualified delegated personnel on employed Subcontractors and Suppliers. Numerous spot monitoring checks shall be performed on various key activities on an on-going basis in order to ensure that the quality management system is in place. Records of audits and spot monitoring checks performed shall be maintained.

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Any Corrective Action Requests, CAR(s) raised, follow up actions shall be initiated and closeout monitored. Corrective Action Requests Log shall be maintained to indicate the status of CAR(s) raised. An audit report shall be completed for each audit. A copy shall be forwarded to the Project Manager and the Quality Manager. The original shall go to Document Control. The findings of all audits will be considered at a specific review meeting, for verification of compliance to the Project Quality Plan. Opportunities for improvement, if any, shall be discussed.

Client Satisfaction HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall determine the Clients perception in regards to HALLA & DOLPHIN JV, Abu Dhabi (UAE) meeting the Employers requirements, through the Engineers comments, weekly Progress Meeting & the monthly Project Progress Meetings.

Control of Non-Conforming Products HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall ensure that materials & products that do not conform to the specified requirements are identified & controlled to prevent unintended use. The Engineer shall be notified to verify the closure of the NCR. A non-conformance Log shall be prepared & maintained & included in the weekly progress meetings. When material, performed work, or installation is found deficient, the HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall ensure that the non-conforming material, work, or installation is identified and controlled to prevent unintended use or delivery. The Project shall identify of any noncompliance with any of the foregoing requirements. The Project shall, after receipt of such notice, immediately take corrective action. Non-conformances shall be processed which applies to all non-conformances such as defects, damage, errors or omissions in material or work that cannot be easily remedied at the time of discovery. Minor non-conformances that can be readily remedied at the time or material rejected at time of delivery shall not be recorded as Non-Conformance reports. Failure by HALLA & DOLPHIN

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JV, Abu Dhabi (UAE) to correct a minor deficiency after having been put on notice will also result in a non-conformance if it is not corrected within stipulated time of notification. The Project shall identify nonconforming material/works at the following stages:

o Receipt
o o o o

of

material/manufactured

items

from

the

supplier-subcontractor-

Client/Consultant Subsequent inspection of the material after receipt Work in progress Final inspection, testing and commissioning Off-site inspection and testing activities

All staff shall be responsible for identifying and reporting the occurrences of nonconformances to the immediate supervisor and QA-QC staff. The verified existence of nonconformance shall be clearly recognized by means of a tag, sign or other appropriate means as quickly as possible. Non-Conformance Reports shall be raised by the QA-QC staff and shall be discussed / agreed with the responsible personnel the following: o o The source of the deficiency and related preventive action where possible. The corrective action which would involve one of the following; rework to specification; accept without repair after written approval from the Client/Consultant; downgrade and use in alternative applications, return/scrap the product. o The timescale for completion of the corrective action. a. Close Out of NCR The Quality Manager has the authority to proceed with close-out of NCRs. The required design deviations will be processed ahead of NCR close out. NCRs may be generated by the Client/Consultant or Engineer, in this case, the originator must agree with the solution before the NCR is closed. The QA-QC staff and the Project Manager shall ensure follow up and closeout activities related to the non-conformance in a quick and timely manner. Non Conformance Reports Log shall be maintained to keep track of the NCR status and the proposed solution action agreed with the responsible party. All NCRs affecting a section of the works will be reviewed and closed out prior to its completion and handover. Trends in non-conformances shall be analyzed at times. The Quality Manager shall review the proposed corrective/preventive action with a view to assessing both immediate and whole project consequences.

40

Construction of (4) Vehicle Inspection Centers Abu Dhabi & Al Ain Region

Project Quality Plan


Doc. Ref: PN-12002-PQP Rev.0 Date: 05 March 2012

b. Corrective & Preventive Action The PM and QA/QC Staff have the authority to implement, verify and review the projects preventive and corrective action effectiveness. They are empowered to improve the projects work processes to eliminate the causes of potential non-conformities. HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall ensure that proper investigation is conducted into the root causes of Non-Conformances, Client/Consultant Complaints, Incident / Near Misses and strive to arrive at corrective/preventative actions in order to prevent recurrence/occurrence. c. Corrective Action The Quality Manager shall monitor all non-conformances raised by surveillance, inspection, test and audit to identify adverse trends or recurring problems. The Quality Manager shall investigate the root cause with the staff involved and any required improvements to the system. d. Preventive Action Preventive actions are taken to eliminate the cause of a potential non-conformity. The Project team shall take preventive actions as necessary to eliminate the causes of potential deficiencies so as to prevent their occurrence. While systems exist to rectify non-conforming materials and workmanship, proactive steps may be taken to reduce the occurrence of non-conformances. Suggested future preventative action may be included as part of a non-conformance investigation. Preventative action, such as competency requirements, training identification and provision and the auditing schedule, all contribute to the reduction in errors and omissions which result in non-conformance. The Project shall include quality improvement practices to continually improve construction practices and address quality problems at its source. Analysis of Data HALLA & DOLPHIN JV, Abu Dhabi (UAE) shall only analyze data to solve recurring problems, identify trends & causes, monitor & improve customer satisfaction, suppliers, product characteristics & process capability. The results of this analysis shall be discussed in the monthly meetings.

41

Construction of (4) Vehicle Inspection Centers Abu Dhabi & Al Ain Region

Project Quality Plan


Doc. Ref: PN-12002-PQP Rev.0 Date: 05 March 2012

Improvement HALLA & DOLPHIN JV, Abu Dhabi (UAE) will continually improve the effectiveness of the PQP through the use of the quality policy, quality objectives audit results, analysis of data, corrective & preventive action & management review meetings. HALLA & DOLPHIN JV, Abu Dhabi (UAE) will take action to eliminate the cause of nonconformities & to prevent recurrence. A procedure defining the requirements for corrective action has been prepared. HALLA & DOLPHIN JV, Abu Dhabi (UAE) will take the necessary action to prevent potential non-conformities from occurring.

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