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TRUE/FALSE 1.
Some of the operationsrelated activities of Hard Rock Caf include
designing meals and analyzingthem for ingredient cost and labor requirements. True (Global company profile, easy)
2. The production process at Hard Rock Caf is limited to meal preparation and serving customers.
such as banks and hospitals, have a production function. True (What is operations management? moderate)
4. Operations management is the set of activities that create value in the form of goods and
servicesby transforming inputs into outputs. True (What is operations management? easy) 5.
management is to learn how people organize themselves forproductive enterprise. True (Why study OM, easy)
staffing,leading , and controlling of the OM function. True (What operations managers do, easy)
8. "How much inventory of this item should we have?" is within the critical decision area
In order to have a career in operations management, one must have a degree in statistics orquantitative methods.
Shewharts contributions to operations management came during the Scientific Management Era.
often high for manufacturing processes, but low for services. False (Operations in the service
economic sector in postindustrial societies. False (Operations in the service sector, moderate)
16. In the past halfcentury, the number of people employed in manufacturing has more or
less heldsteady, but each manufacturing employee is manufacturing about 20 times as much.
migrated from work based on knowledge to one based onmanual work. False (The productiv Scribd Upload a Document
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Download this Document for Free Auto-hide: on This is a collapser for 728x90
Some of the operationsrelated activities of Hard Rock Caf include designing meals and
analyzingthem for ingredient cost and labor requirements. True (Global company profile, easy) 2.
The production process at Hard Rock Caf is limited to meal preparation and serving customers.
False (Global company profile, easy) 3. All organizations, including service firms
such as banks and hospitals, have a production function. True (What is operations management? moderate)
4. Operations management is the set of activities that create value in the form of goods and
servicesby transforming inputs into outputs. True (What is operations management? easy) 5.
True (Why study OM, easy) 7. The operations manager performs the management
True (What operations managers do, easy) 8. "How much inventory of this item
should we have?" is within the critical decision area of managing quality. False (What operations
managers do, easy) 9. In order to have a career in operations management, one must have
a degree in statistics orquantitative methods. False (What operations managers do, easy) 10.
Henry Ford is known as the Father of Scientific Management. False (The heritage of operations
the Scientific Management Era. False (The heritage of operations management, easy) 12.
yknowledge beneficial. True (Where are the OM jobs? easy) This is a collapser for Adult
low for services. False (Operations in the service sector, moderate) 14.
Productivity is more difficult to improve in the service sector. True (The productivity challenge, moderate) 15.
False (Operations in the service sector, moderate) 16. In the past halfcentury, the
number of people employed in manufacturing has more or less heldsteady, but each manufacturing
employee is manufacturing about 20 times as much. True (Operations in the service sector, easy) 17.
A knowledge society is one that has migrated from work based on knowledge to one based
Productivity is the total value of all inputs to the transformation process divided by the total valueof the
False (The productivity challenge, moderate) 20. Ethical and social dilemmas arise
because stakeholders of a business have conflicting perspectives. True (Ethics and social responsibility, easy) {AACSB:
Ethical Reasoning} MULTIPLE CHOICE 21. At Hard Rock Caf, tasks that reflect
operations or operations management includea. designing mealsb. testing meals (recipes)c. analyzing
meals for the cost of ingredientsd. preparing employee schedulese. all of the above
e (Global company profile, easy) 22. An operations task performed at Hard Rock Caf isa.
borrowing funds to build a new restaurantb. advertising changes in the restaurant menuc. calculating
restaurant profit and lossd. preparing employee schedulese. all of the above d (Global company
applicablea. mostly to the service sectorb. to services exclusivelyc. mostly to the manufacturing sectord. to all firms, whether
management? moderate) 24. Which of the following are the primary functions of all
organizations? a. operations, marketing, and human resourcesb. marketing, human resources, and finance/account
ingc. sales, quality control, and operationsd. marketing, operations, and finance/account inge. research and
development, finance/account ing, and purchasing d (Organizing to produce goods and services, moderate)
25. Budgeting, paying the bills, and collection of funds are activities associated with thea.
management functionb. control functionc. finance/account ing functiond. production/ope rations functione.
Which of the following would not be an operations function in a fast-food restaurant?a. advertising and
promotionb. designing the layout of the facilityc. maintaining equipmentd. making hamburgers and friese.
The marketing function's main concern is witha. producing goods or providing servicesb. procuring
materials, supplies, and equipmentc. building and maintaining a positive imaged. generating the demand for the
organization's products or servicese. securing monetary resources d (Organizing to produce goods and
studying why people organize themselves for free enterpriseb. knowing how goods and services are
consumedc. understanding what human resource managers dod. learning about a costly part of the
enterprisee. all of the above d (Why study OM? moderate) This is a collapser for 728x90
This is a collapser for 728x90 This is a collapser for Adult This is a collapser for 728x90
This is a collapser for 728x90 This is a collapser for 728x90 This is a collapser for 728x90
This is a collapser for 728x90 This is a collapser for 728x90 This is a collapser for 728x90
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597 p.
24 p. 2. 25 p.
25 p.
25 p. 3. 23 p.
23 p.
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2 p.
21 p.
29 p.
5. 18 p.
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6. 23 p.
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7. 597 p.
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wrong. in the solution table the labels for capital and utilities are mixed up therefore is capital not labor the one
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process divided by the total valueof the outputs produced. False (The productivity challenge, easy)
Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives. True (Ethics and social
At Hard Rock Caf, tasks that reflect operations or operations management includea. designing mealsb. testing
meals (recipes)c. analyzing meals for the cost of ingredientsd. preparing employee
schedulese. all of the above e (Global company profile, easy) 22. An operations task performed
at Hard Rock Caf isa. borrowing funds to build a new restaurantb. advertising changes in the restaurant
menuc. calculating restaurant profit and lossd. preparing employee schedulese. all of the above
23.
Operations management is applicablea. mostly to the service sectorb. to services exclusivelyc. mostly to the manufacturing
sectord. to all firms, whether manufacturing and servicee. to the manufacturing sector exclusively
the primary functions of all organizations? a. operations, marketing, and human resourcesb. marketing,
human resources, and finance/account ingc. sales, quality control, and operationsd. marketing, operations, and
finance/account inge. research and development, finance/account ing, and purchasing d (Organizing to produce
activities associated with thea. management functionb. control functionc. finance/account ing functiond.
function in a fast-food restaurant?a. advertising and promotionb. designing the layout of the facilityc. maintaining
equipmentd. making hamburgers and friese. purchasing ingredients a (Organizing to produce goods and
goods or providing servicesb. procuring materials, supplies, and equipmentc. building and maintaining a
positive imaged. generating the demand for the organization's products or servicese. securing
Reasons to study Operations Management includea. studying why people organize themselves for free
enterpriseb. knowing how goods and services are consumedc. understanding what human resource managers dod.
learning about a costly part of the enterprisee. all of the above d (Why study OM? moderate)
This is a collapser for 728x90 This is a collapser for 728x90 This is a collapser for Adult This is a collapser for 728x90 This is a collapser for 728x90 This is a collapser for 728x90 This is a collapser for 728x90 This is a collapser for 728x90 This is a collapser for 728x90 This is a collapser for 728x90
c222b0a5bd5481
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1.
597 p.
597 p.
24 p. 2.
25 p.
25 p.
25 p. 3.
23 p.
23 p.
12 p. 4.
2 p.
21 p.
29 p. 5.
18 p.
19 p.
22 p. 6.
23 p.
18 p.
320 p. 7.
320 p.
320 p.
1.
1 p.
2 p.
4 p. 2.
3 p.
5 p.
6 p. 3.
2 p.
6 p.
2 p. 4.
23 p.
12 p.
17 p. 5.
11 p.
21 p.
39 p. 6.
43 p.
29 p.
22 p. 7.
597 p.
6 p.
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