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  • Case Study - Business One (En) 1.0

    Diunggah oleh

    Rahul Sethi
    87 tayangan3 halaman
    Business Intelligence solution is provided to client that is implemented as on-premise reporting tool with data collected from different sources like Excels and Internal CRM, Transport management and other Internal Databases for Attendance and Productivity Tracking. The client leading Business Process Outsourcing (BPO) offers extensive services that cover the entire gamut of call / contact center and back-office transaction processing. The solution demanded the design of a robust ETL framework which takes care of existing Data Inconsistency from Multiple sources.

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    Case Study- Business One (en) 1.0

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    Business Intelligence solution is provided to client that is implemented as on-premise reporting tool with data collected from different sources like Excels and Internal CRM, Transport management and other Internal Databases for Attendance and Productivity Tracking. The client leading Business Process Outsourcing (BPO) offers extensive services that cover the entire gamut of call / contact center and back-office transaction processing. The solution demanded the design of a robust ETL framework which takes care of existing Data Inconsistency from Multiple sources.

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    © All Rights Reserved
    Unduh sebagai PDF atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    87 tayangan3 halaman

    Case Study - Business One (En) 1.0

    Diunggah oleh

    Rahul Sethi
    Business Intelligence solution is provided to client that is implemented as on-premise reporting tool with data collected from different sources like Excels and Internal CRM, Transport management and other Internal Databases for Attendance and Productivity Tracking. The client leading Business Process Outsourcing (BPO) offers extensive services that cover the entire gamut of call / contact center and back-office transaction processing. The solution demanded the design of a robust ETL framework which takes care of existing Data Inconsistency from Multiple sources.

    Hak Cipta:

    © All Rights Reserved
    Unduh sebagai PDF atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    dari 3

    CustomerCaseStudyMay2011

    CASESTUDYBusinessIntelligenceSolution
    TheclientleadingBusinessProcessOutsourcing(BPO)offersextensiveservicesthatcoverthe entiregamutofcall/contactcenterandbackofficetransactionprocessing.

    TheNeed
    Theneedtohighlightperformancerelatedissuestooperationalmanagementfortimely decisions Reducethemanpowerthatiscurrentlygeneratingreportsmanually Helpinstrategizingforleakageofrevenue DataInconsistency,Multiplesources,andtimeconsumptionmakesitdifficultfor operationalleaderstoprovideeffectiveanalysis. Problemofidentification,analysisandevaluationofbusinessproblems Everincreasingcostofoverheads Continuousneedforproblemsolving,planningandotherOperationalProcessefficiency Decisionsupportsystem,high/lowendanalytics;generatereportstohelpinplanningthe businessbetteracrossdifferentprocesses DataIntegrityandSecurity Dataconsistencyatanorganizationlevelacrossdifferentdatasources ReportFeaturesDrilldown,Drillthrough,ChartandPivoting DownloadReport(PDF,Excel,HTML)Static,Parameterized,AdhocandDashboard reports.Reportschedulingforstaticreports

    TheChallenges
    Understandingtheexistingbusinessprocesseswithoutadequatedocumentationavailable waschallenging. ThesolutiondemandedthedesignofarobustETLframeworkwhichtakescareofexisting DataInconsistencyfromMultiplesources. Variouslegacyownerssituatedindifferentcountriesneededtobefamiliarizedwiththe projectneeds,andthesolutionneededtobecustomizedaccordingtotheirsystemsand requirements.

    TheSolution
    TheBusinessIntelligencesolutionisprovidedtoclientthatisimplementedasonpremise reportingtoolwithdatacollectedfromdifferentsourceslikeExcelsandInternalCRM, TransportManagementandotherInternalDatabasesforAttendanceandProductivity Tracking.Transformedthedataasperbusinessrulesfordifferentprocessesandloadit intoacentralizeddenormalizeddatabasewhichiscentralizeddatasourceforBITool.The completedesignofBISolutionconsistsof:
    www.businessintelligenze.com 1

    CustomerCaseStudyMay2011

    DefinedtheScopeofWorkbyinvolvingtheallkeystakeholders(OpsHeads,Sr.Managers, Managers,TLs) ETLstrategy,design,anddevelopment TheonlinereportingsolutionusingJumboAnalysisTMandpregeneratedreportsthrough email. SDLCProcess Wefollowedthetypicalwaterfallmodelwithoccasionalprototypingwhenevernecessary.The activityinvolvedincluded:

    AlongwithourBusinessIntelligenceexpertise,westandardizedmostoftheSDLCprocessesand rewrotethemtosuittheuniqueneedsoftheBIprojects,whichresultedinarobustdelivery modelbackedbyastrongprocesslibrary. OurdedicatedProjectManagerhasbeeninvolvedinthecompleteBIsolution,rangingfrom technicalspecificationstoUserAcceptanceTesting,coveringmostoftheSDLCprocess.The projectwasdeliveredonaturnkeybasisbeginningwithrequirementsmanagementanddesign anddevelopmentthroughcompletionandongoingmaintenance. TheProcessinvolved: Requirementmanagement Functionalandtechnicalspecificationsdevelopmentandconstruction Testing(Unit,QAandUAT) Ongoingapplicationmaintenanceandproductionsupport.

    TheResult
    Thesolutionhasminimizedtheneedofmanualeffortsincollectingdatafromvariousreport sources.Thesolutionprovidesaconsolidatedviewofinformationacrossallsitesinwhichthe Clientoperatesandeliminatestheneedformanualprocessing,therebyloweringadministration costandthedecisionmakingcycleanderrorsthatmanualprocessesareproneto. CostBenefits Reductionindataloadwindow:Duetoanefficientdesignoftheapplicationtoprocessthe dataarrivingfrommultipledatasourcesintocentralizeddenormalizeddatabase,there wasareductionintheloadwindowofnearly50%.Thereductioninloadwindowleadtoa nearly25%savingsoftheresources,hardware,andmanpower.

    www.businessintelligenze.com

    CustomerCaseStudyMay2011

    AutomatingtheDataValidationandDataQualityChecks:Automatingthedatavalidation rulesanddataqualitychecksledtosignificantdecreaseintheturnaroundtimeandleadto effectiveutilizationof20%ofthoseresourcestimeinotherproductiveareas. MoreControlandBetterValue Morereliabledatafordecisionmakers Easiercomparisonofinformationacrossdifferentdepartments,usingoneversionof reportforsamecomparisonwithdifferentcriterias. Easiersharingofconsistentinformationbetweendifferentusergroups,andwith customers,partners,andsuppliers Morecoordinatedsecurity,tominimizeunauthorizeddataaccess BetterAlignmentwithBusinessNeeds Givensolutiontoourclienttoconnectgoals,metrics,andpeopleacrosstheenterpriseto manageandoptimizeinformationflowslikeotherbusinessprocesses,leadingtoimproved alignment,transparency,andperformance.Ithelpedin: Moretimelyanswerstobusinessquestions Easiercrossdataanalysistorevealrevenueleakage Improvedcostvisibility BetterriskmanagementbyhavingbettercontrolonPerformanceissues BillingandPerformanceTrendAnalysisatdifferentleveloforganizationhierarchy, Processesandlineofbusiness. DataConsistency:FoundationforPerformanceOptimization Establisheddataconsistencythatishelpingourclienttoensureallusershavetheright informationatrighttimefordecisionmaking.Ithelpsinoptimizedbusinessprocesseswithinthe organizationandacrosstheirextendedecosystemofcustomers,partners,andsuppliers,inareas suchas: Financialperformancemanagement Operationalperformancemanagement Strategymanagement Governance,risk,andcompliance ImprovedClientFocus ThesolutionhasenabledtheClienttofocusonitscorebusinessandonbuildingmoreefficient systemsforitsbusiness. Pleasecontactsales@businessintelligenze.comformoreinfoonthisCustomerCaseStudy.

    www.businessintelligenze.com

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