Cardiff and Vale Adult Mental Health CMHTCensus-questionnaire for those accessing services As part of the Adult Mental

Health Services Review, we are conducting a census of Community Mental Health Teams (CMHTs), and the Community Forensic Team in order to understand whether services are meeting the needs of the people who use them, and to learn how we can improve our service to you. One of the most important parts of the census is to gather the views of the people who use the services of the Community Mental Health Teams, and we would be very grateful if you could assist us in completing this questionnaire which will be fed into the planning process. Please dont feel that you need to complete every question focus on the issues that are important to you. If you require assistance to complete the form, please ask a member of staff to help you. Alternatively, you could attend a discussion group which will be organised in each Community Mental Health Team area and speak to us directly.. Dates and venues are included at the end of this questionnaire. This questionnaire is anonymous, so please feel free to express your views freely. Which CMHT do you receive a service from? . Please tell us who you see from the CMHT (for example, a Nurse, Social Worker, support worker, Psychologist, Doctor and so on).. How do they support or help you?................................................................................................................................................ ........................................................................................................................................................ ........................................................................................................................................................ ........................................................................................................................................................ ....................................................................................................................................... Roughly how long have you been accessing CMHT services?........................................... Care Planning Have you seen, or been given a copy of your Care Plan?

How far have you been able to take a lead in developing your care plan? (For example, are your personal goals included,

were you asked about what you wanted to achieve in life, and is it included in your care plan?)

Please tell us when your care plan was last reviewed

Do you feel that the right people are involved when your care plan is reviewed? (If not, please state who else you feel should be invited to come along?)

Have you been made aware that you can invite people who you want to be involved along to the meeting?

How far do you feel that you are offered the opportunity to tell people when things arent working for you?

To what extent do you feel that your support, and your care plan has changed as your needs and goals have changed? The CMHT What do you know about the purpose of the CMHT, and what the different people working within it do?

What do you feel is good about the service you are receiving?

Please tell us if you feel anything is not so good, or that we could be doing better.

To what extent do you feel that the people you see in the CMHT are contactable when you need them?

To what extent are you able to get extra support at times when you feel you need it?

What do you feel about the opening times of the CMHT?

Your experience Has the service you have received from the CMHT improved the quality of your life in any way? If so, please explain what things are better for you. (For example, have you been able to make new friends, participate in leisure activities, are you better able to manage your daily life, are your mental health symptoms less distressing, do you feel more in control of your life etc) How far do you feel that you have been treated with respect and dignity by CMHT staff, (including reception and administrative staff)

To what extent do you feel that your views are listened to by CMHT staff?

Do you feel that you are given the time and space to voice your opinions?

Please tell us about your experience of receiving letters from the CMHT regarding appointments

Have you been given information on other support available to you? For example, information on self help or support groups, voluntary or third sector organisations, drop in centres, leisure opportunities, education courses, benefits advice, volunteering opportunities, and so on.

Is there any support which you feel you need but may not be getting? If so, please tell us what this is, and how it would help you.

Is there anything else you would like to tell us about CMHTs?

Thank you very much for taking the time to give us your views.

Please leave this questionnaire in the box provided. Alternatively, you could post to Eleri Probert Divisional Managers Office Whitchurch Hospital Cardiff CF14 2JL If you have received this electronically, you can return to Eleri.Probert@wales.nhs.uk. Your views will be kept anonymous If you would like to tell us your views personally along with other people who use the CMHT, please feel free to come along to talk to us in a group on the following days For those who see people in Gabalfa CMHT2pm, Weds 11th Jan at the Open Doors Drop In, Bethel Church Hall, Penlline Rd, Whitchurch For those who see people in Amy Evans CMHT 1.30pm, Tues 17th Jan, Mind in the Vale, 29 Tynewydd Rd, Barry CF628HB For those who see people in Pentwyn CMHT 1.30pm, Thurs 2nd Feb, Health Education Room, Pentwyn CMHT, Pentwyn Health Centre For those who see people in Links CMHT

For those who see people in Hamadryad CMHT 1.30pm, Thurs 8th March, 4 Winds, 65 Clare Rd, Grange town, CF11 6QP For those who see people in Community Forensic Team For those who see people in Hafan Dawel CMHT 1.30pm Tues 3rd April, Penarth Mind, 56 Windsor Rd, Penarth, CF64 1JJ For those who see people in Pendine CMHT