McAfee Email and Web Security Appliance Model 3000 Memory Upgrade Guide

COPYRIGHT Copyright 2008 McAfee, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means without the written permission of McAfee, Inc., or its suppliers or affiliate companies. TRADEMARK ATTRIBUTIONS AVERT, EPO, EPOLICY ORCHESTRATOR, FLASHBOX, FOUNDSTONE, GROUPSHIELD, HERCULES, INTRUSHIELD, INTRUSION INTELLIGENCE, LINUXSHIELD, MANAGED MAIL PROTECTION, MAX (MCAFEE SECURITYALLIANCE EXCHANGE), MCAFEE, MCAFEE.COM, NETSHIELD, PORTALSHIELD, PREVENTSYS, PROTECTION-IN-DEPTH STRATEGY, PROTECTIONPILOT, SECURE MESSAGING SERVICE, SECURITYALLIANCE, SITEADVISOR, THREATSCAN, TOTAL PROTECTION, VIREX, VIRUSSCAN, WEBSHIELD are registered trademarks or trademarks of McAfee, Inc. and/or its affiliates in the US and/or other countries. McAfee Red in connection with security is distinctive of McAfee brand products. All other registered and unregistered trademarks herein are the sole property of their respective owners. LICENSE INFORMATION License Agreement NOTICE TO ALL USERS: CAREFULLY READ THE APPROPRIATE LEGAL AGREEMENT CORRESPONDING TO THE LICENSE YOU PURCHASED, WHICH SETS FORTH THE GENERAL TERMS AND CONDITIONS FOR THE USE OF THE LICENSED SOFTWARE. IF YOU DO NOT KNOW WHICH TYPE OF LICENSE YOU HAVE ACQUIRED, PLEASE CONSULT THE SALES AND OTHER RELATED LICENSE GRANT OR PURCHASE ORDER DOCUMENTS THAT ACCOMPANIES YOUR SOFTWARE PACKAGING OR THAT YOU HAVE RECEIVED SEPARATELY AS PART OF THE PURCHASE (AS A BOOKLET, A FILE ON THE PRODUCT CD, OR A FILE AVAILABLE ON THE WEB SITE FROM WHICH YOU DOWNLOADED THE SOFTWARE PACKAGE). IF YOU DO NOT AGREE TO ALL OF THE TERMS SET FORTH IN THE AGREEMENT, DO NOT INSTALL THE SOFTWARE. IF APPLICABLE, YOU MAY RETURN THE PRODUCT TO MCAFEE OR THE PLACE OF PURCHASE FOR A FULL REFUND. License Attributions Refer to the product Release Notes.

McAfee Email and Web Security Appliance Model 3000 Memory Upgrade Guide

Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Disconnecting the appliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Removing the appliance from its rack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Adding the memory cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Mounting the appliance in the rack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Reconnecting the appliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

General problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
The appliance is not receiving power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 The appliance is not receiving traffic from the network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Further information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
3000 panel layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Panel components: 3000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

McAfee Email and Web Security Appliance Model 3000 Memory Upgrade Guide

Introduction
This guide describes how to add extra memory cards to a McAfee Appliance to improve its performance. To upgrade your appliance, the steps are briefly: 1 2 3 4 5 Switch off and disconnect the appliance. If the appliance is rack-mounted, remove the appliance from its rack. Open the appliance to insert the memory cards. If the appliance was rack-mounted, return the appliance to its rack. Reconnect and switch on the appliance.

Email and Web Security

The following sections describe the steps in more detail. After automatically starting itself, the appliance continues to protect your network. To confirm that the appliance is working correctly see the section, General problems. For descriptions of the parts of the appliance, see the section, Further information. Contents Disconnecting the appliance Removing the appliance from its rack Adding the memory cards Mounting the appliance in the rack Reconnecting the appliance

Disconnecting the appliance

Use this task to disconnect the appliance from your network. Task 1 2 3 4 Shutdown the appliance from the browser interface. Disconnect the network cables from the appliance. Disconnect the monitor (if fitted) from the appliance. Disconnect the power leads from the appliance and the power outlet.

McAfee Email and Web Security Appliance Model 3000 Memory Upgrade Guide

Introduction Removing the appliance from its rack

Removing the appliance from its rack

Use this task to remove the appliance from a rack. CAUTION: The appliance is large and heavy. Do not attempt to lift it off the mounting rails by yourself. Task 1 2 3 4 Push in and turn the thumbscrews at each end of the appliances front panel. Pull the appliance out along the mounting rails until it stops (after about 6 in/15cm). While pressing the clips at the side of the appliance, pull the appliance until it is about halfway out of the rack. With help from another person, lift the appliance off the side rails and place it on a flat surface.

Adding the memory cards

Use this task to open the appliance and insert the extra memory cards. CAUTION: Take care to avoid electrostatic damage to the computer components. We recommend using an earthed anti-static wrist strap. Task 1 On the left side at the rear of the appliance, undo the spring-retained nut.

Figure 1: Location of nut

McAfee Email and Web Security Appliance Model 3000 Memory Upgrade Guide

Introduction Adding the memory cards

Press on the lip at the front of the appliance's top panel, then slide and lift the top panel. The inside of the appliance is now visible.

Figure 2: Front lip on top panel 3 Gently lift the black plastic cover on the right side to see the memory slots.

Figure 3: Memory cover

McAfee Email and Web Security Appliance Model 3000 Memory Upgrade Guide

Introduction Adding the memory cards

Open the latches in the two left slots. Remove the existing memory card.

Figure 4: Removing existing memory card 5 Insert the new memory cards into the two left slots. Close the latches to keep the cards securely in place.

Figure 5: Inserting new memory cards 6 7 8 Replace the black plastic cover. Re-insert the lip at the front of the appliance's top panel, then lower the top panel. On the left side at the rear of the appliance, tighten the spring-retained nut.

McAfee Email and Web Security Appliance Model 3000 Memory Upgrade Guide

Introduction Mounting the appliance in the rack

Mounting the appliance in the rack

Use this task to mount the appliance in the rack. CAUTION: The appliance is large and heavy. Do not attempt to install it in the mounting rails by yourself. Task 1 With help from another person, lift the appliance so that the side rails at the back of the appliance align with the mounting rails in the rack, then push the appliance into the mounting rails until it stops.

To secure the appliance in the rack, push in and turn the thumbscrews at each end of the appliances front panel.

Reconnecting the appliance

Use this task to reconnect the appliance to your network. Task 1 2 3 4 Insert power leads into the monitor and the appliance. Connect the network cables to the appliance. Connect the appliance and monitor power leads to power outlets. Turn on the appliance by pushing the power button on the appliance.

After automatically starting itself, the appliance continues to protect your network.

McAfee Email and Web Security Appliance Model 3000 Memory Upgrade Guide

General problems
This section lists some general problems. The appliance is not receiving power The appliance is not receiving traffic from the network

The appliance is not receiving power

Check that the appliance is using the correct power cord(s) and is connected properly to a working power outlet. If the power outlet has a switch, make sure it is on. If the appliance is still not receiving power, check the power outlet by connecting other equipment to it. If the power outlet is working, there is a problem with the appliance or its power cord. Contact your supplier.

The appliance is not receiving traffic from the network

Check the following: The appliance is switched on and its software is running. If the power button LED is orange, the appliance is connected but is not turned on. If the power LED is green, the appliance is connected and turned on. The network cables are undamaged and connected properly to the appliances ports and your network equipment. If you have not used the cables supplied with the appliance, ensure that your cables meet the correct specification. Your network equipment is connected to the correct LAN ports on the appliance. The NIC speeds and full or half duplex settings at both ends of the connections are compatible and have auto-negotiated their settings correctly. The LAN LEDs are on. If the appliance is still not receiving network traffic, check the network cables and the network ports on your network equipment. If the cables and ports are working, there is a problem with the appliance. Contact your supplier.

McAfee Email and Web Security Appliance Model 3000 Memory Upgrade Guide

Further information
This section describes the main parts of the appliance. 3000 panel layout Panel components: 3000

3000 panel layout

Panel components: 3000

CD-ROM drive Use the CD-ROM drive only when restoring, upgrading or diagnosing system faults on the appliance. Hard disk drive (HDD) LEDs Flashes blue when the hard disk drive is in use. Power button and LED Turns the appliance on and off. Lights blue when the appliance is operational. Power socket Use the correct power cord for your location.

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McAfee Email and Web Security Appliance Model 3000 Memory Upgrade Guide

Further information Panel components: 3000

Serial port Not used by the appliance. Keyboard port To connect a keyboard. Mouse port Not used by the appliance. Copper LAN1 port (NIC 1) and LAN2 port (NIC 2) See the labeling on the back of the unit to identify the LAN ports. Both ports are RJ-45 10/100/1000Mbps auto-negotiating (auto-sensing) Ethernet network ports. They must only be used with equipment designed for 10Mbps,100Mbps or 1000Mbps (1Gb) Ethernet network use. LAN1 port The LAN1 port is used to connect the appliance to your network. The LAN1 port has a default IP address of 10.1.1.108 (subnet mask 255.255.255.0) to allow you to access the appliance initially across the network. LAN2 port The LAN2 port has a default IP address of 10.1.2.108 (subnet mask 255.255.255.0). UID LED Not used by the appliance. Monitor port Connect a monitor to this port when you are: Initially configuring the appliance. Restoring and upgrading the appliances software. Diagnosing system faults. NOTE: You do not use the monitor and keyboard for day-to-day management of the appliance. Instead, use a computer with a network connection to a LAN port on the appliance, or connected to a USB-to-Ethernet Adapter when using out-of-band management. USB ports Not used by the appliance. LAN port LEDs Each LAN port has these built-in panel status LEDs: Lights blue when the port has a good link to the attached Ethernet.

McAfee Email and Web Security Appliance Model 3000 Memory Upgrade Guide

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Further information Panel components: 3000

Flashes blue when the port detects activity on the attached Ethernet.

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McAfee Email and Web Security Appliance Model 3000 Memory Upgrade Guide