Executive Summary
Dr. Smith has many challenges to overcome in order to successfully establish her own independent family healthcare practice. She will need to adhere to a strict strategic plan, apply her experience at Patients First and expand upon their business procedures. Some obstacles Dr. Smith must overcome include the enormous amount of startup tasks for her practice and her lack of management expertise. Dr. Smith will have to adapt meaningful use procedures and implement an electronic health record system. She will need to make use of her relationships with clients at Patients First as well as keep open doors to eager new patients. She should keep in mind her plentiful medical knowledge from the University of Florida and her three years working at Patients First. By following a meaningful vision and mission statement, using business analysis strategies (SWOT analysis and Boston Consulting Group Matrix), and development and adherence to goals and strategies Dr. Smith can successfully establish a family physician practice in the Tallahassee area.
Vision
To provide premier quality medical care service to her patients and exhibit renowned professionalism and person ability in her interactions with clients
Mission
Dr. Smiths mission is to improve patient quality of health for all of her clients and display exceptional professionalism and person ability in her physician to patient interactions. She aims to manage efficient and pleasant to work with office personnel that provide standout healthcare to clients. Dr. Smith will identify, plan and deliver superb health care services in a manner to attract and assist as many clients as she can. Dr. Smith values patients well-being and an outstanding Family Physician relationship with her clients.
SWOT Analysis
Strengths: internal resources and capabilities that can be used as a basis for developing a competitive advantage. 3 years experience at Patients First group practice Recent graduate of prestigious University of Florida Medical School Acquiring new patients Weaknesses: internal weaknesses (attributes on your firm) Heavy workload for office establishment Lack of management background Solo practitioner Medical loan debt
Opportunities: external opportunities for profit and growth. Few Family Physicians in the area that welcome new patients Office hour expansion Ex. M-F 8am to 7pm Sat and Sun 9 5 Contract with Capital Health Plan, Medicare and Medicaid Record management system - EMR implementation from initial office opening (Avoids file conversion from paper records)
Threats: external changes in the environment Patients First Group Practice expansion New office openings
BCG Matrix
Stars
Question Marks
Workload experience from Patients First (16-25 patients M-F 8-5, Weekends) Cooperation with Capital Health Plan, Medicare, Medicaid Record Management System - EMR New patient attraction
Flexible office hours Efficient financial planning Management of personnel Standout service and interaction with customers Medical Loan Debt
Solo practitioner
Startup costs
Cash Cows
Dogs
Goals/Outcomes
Objectives Goals
Sustain 16-25 patients from Patients First or acquire new patients
Strategies
Inform patients of new office
Maintain enrollment
Adhere to billing operations policies and procedures Work with EHR salespersons to select appropriate system and put it to use immediately
Maintain billing operations policies and procedures at all times Fluid EHR system operations with minimal issues
Timeline Development
Generate weekly and monthly calendars, place goals accordingly Short and long term goals, stay informed with due dates
Task prioritization
Achieve important goals, accomplish short term goals while keeping long term goals in sight
http://www.aafp.org/online/en/home/publications/journals/fpm.html
http://www.dexknows.com/local/health_care/doctors/general_practitioners/geo/c-tallahasseefl/att/family-practice/