MICHAEL SHONUKAN

119, Anacostia Avenue, Washington,Dc. 20019

Home Phone/Fax: (202) 553-0443 Office Phone : (202) 705- 5418 E-mail : mike44usa@yahoo.com

OBJECTIVE : To obtain a technical position. I would also like to take this opportunity to offer my unique blend of skill in network installation, configuration and maintenance with excellence and dependability. My strong work ethics, sense of commitment and ability to be a true team player, makes me an invaluable employee. My proven track record has been enhanced by these qualities. Technical skills: Over five years experience in networking environment installation, Cisco installation and configuration, administration and troubleshooting. Maintenance of Microsoft LANS. NT Security, LAN/WAN routing systems such as frame relay, /T1/T3 circuits, Hardware/software installation, configuration, upgrade, troubleshooting and problem resolution. Server build, upgrade & maintenance, backup and recovery, migration, local & network printing devices, desktop support. Proficient with the navigation of Windows 95,98,2000, and XP/XP Server. Office 2000/2003, MS Exchange, MS Project, Visio, Web Browsers, Anti Virus Utilities such as Mac afee and Norton. PC Anywhere, SMS & Tivoli installation and management, Tracking ability with Track-It, Remedy, Heat. Ability to troubleshoot and resolve operating systems malfunctions and programs. Ability to manage, administer trouble tickets to maximize production. Works well in a team oriented environment. Management Skills:

2 years experience supervising and training 12 employees. Responsible for ensuring quality assurance and quality control. Responsible for managing and tracking inventory. Responsible for loss prevention program.

Customer Service Skills:

9 years customer service experience. Responsible for responding to customer issues in person and via telephone, and providing effective solutions. Comfortable working in a team environment or independently. Cash Handling.

Work History : 2001- Present: Contract. Help desk technician;

Montgomery County Government, Colesville , Md. Installed, configured and assisted in the migration from Windows NT 4.0 into Windows XP professional both on Laptops and Desktops such as Dell, Micron, IBM, Toshiba and Compaq brands just to name a few. Imaged computers using Image Cast IC3. Red Hat Linux and company supported LAN applications (Installation and Configuration) Registered 250+laptops on multiple domains Added users and assigned rights and permissions. Outlook 98/2000 (Installation and Configuration) for local and remote users and Dialup networking with multiple phone book entries on Windows 2000 and Windows XP systems. Transferred Server files and services into Windows XP Bay Networks for Microsoft Exchange remote connection (Installation and Configuration) F-Secure software for total end-to-end security. Troubleshoot database issues Created and applied network/desktop policies using network management tools Troubleshoot network policy issues and support exchange/group wise operation Launched network applications, Configured and managed routers/switches, perform backup operations Monitored systems and resolved problems on live networks. 1999- 2001: Contract. Computer Technician; Aerotek Engineering Company, Hanover , Maryland .

Performed network cabling, installed and configured workstations, laptops and HP jet direct print servers and established connectivity for remote and local users on Novell and NT networks. Installed and configured Windows 98, NT 4.0, NT Server, Company supported software and provided support for Microsoft LANS. Performed data backup and recovery. Installed and configured debit card readers, RF hubs and surveillance cameras for CVS nationwide. Installed, upgraded and maintained hardware and software on NT and Novell networks. Installed and configured Outlook 98, and cc mail for remote and local users. Resolved, Logged, and updated service calls using Track It. Troubleshoot, maintained and configured hardware issues and company supported software. Made sure that the network systems are fully operational and functional.

Worked efficiently as part of a team or independently.

1998 1999: Contract. Computer Technician, Andrews Air Force Base, Suitland, Maryland.

Resolved and updated service calls in a timely manner. Installation and Configuration of file servers and workstations and established connectivity on Networks. Installed Windows 98 images using Ghost software and installed Client 32 as needed. Cisco routers Installation and Configuration, switches, hubs, modems, Image Capture and NIC cards. Re-cabled sites using Cat 5 cables as needed. Installed I.net test software on workstations for Internet delivery Installed and Configured surveillance equipments.

1993 - 1995: Assistant Manager, Peoples Drug Store, Tyson Corner Mall, Tyson Corner , Virginia .

supervising and training 12 employees. Responsible for ensuring quality assurance and quality control. Responsible for managing and tracking inventory. Responsible for loss prevention program. Cash Handling, Credit Card processing and timely bank deposits.

Education/Certifications: July-December, 2002, Completed Semester One and Two, Cisco Networking Academy at Prince Georges County Community College , Largo Campus. Maryland . February, 2002, Microsoft Windows 2000 professional completed 30.00 hr. Coursework at Prince Georges County Community College , Largo , Maryland . July,1999 to January, 2000

A+ completed coursework at ICTS/Northern Virginia Community College, Alexandria, Virginia. 1997 1998, PROFESSIONAL TRAINING SERVICES, New Jersey . 1996 1997, BURLINGTON COUNTY INSTITUTE OF TECHNOLOGY, New Jersey .

REFERENCES: Dr. Jimmie Osman, Family Physician, 2601, 43rd Avenue, Hyattsville, Md., 20781. Years known: Over 20 Years Telephone: (240) 417 - 0988 James Battle Jr., Caterer, 758, Eagle Harbor Road, Laurel, Md., 29748. Years known: Over 24 Years. Telephone: (301) 787-0853 Frank Arawole, Computer Engineer, 313, Whitfield Chapel Road, Lanham, Md., 20706. Years known: Over 15 Years Telephone: (301) 455-8697