PROJECT REPORT ON ORGANIZATION STUDY AT

SUBMITTED TO

K.L.E SOCIETYS COLLEGE OF BUSINESS ADMINISTRATION LINGARAJ COLLEGE, BELGAUM

SUBMITTED BY ANUSHA.D.DESHPANDE

K.L.E SOCIETYS COLLEGE OF BUSINESS ADMINISTRATION LINGARAJ COLLEGE,

BELGAUM. CERTIFICATE

This is to certify that Miss Anusha.D.Deshpande has successfully completed her project undertaken at i-Source Infosystems, Pune on Organization Study in partial fulfillment of the requirement for the award of Bachelor Degree in Business Administration (BBA) awarded by Karnataka University, Dharwad, for the academic year 2008-09.

Internal Guide (Prof. P.R.Kadakol)

Principal (Prof. P.R.Kadakol)

ACKNOWLEDGEMENT

I take this opportunity to express my most humble and deep sense of gratitude to my Principal Prof. Prakash Kadakol, College of Business Administration Lingraj College, respected Teachers and Guide for their .constant help rendered for successful completion of this project

I am thankful to Mr. Vikas Mahajan (Head Enterprises Solutions) of i-Source Infosystems Pvt. Ltd, Pune for giving me an opportunity to do .this project work successfully at i-Source Infosystems Pvt. Ltd This project work is the outcome of the help and encouragement given by .all the members of i-Source Infosystems Pvt. Ltd Nevertheless I would like to thank my family members and friends for all .their support and encouragement ANUSHA DESHPANDE

CONTENTS INTRODUCTION TO INPLANT TRAINING COMPANY PROFILE ORGANISATION CHART DEPARTMENTS

HISTORY
The formation of ENS facilities management was started in the year 1996. Then ENS merged into Prabodhan ITIM Division, S/W division in the year 1999. Which further formed into i-Source IT Services, Pune & Bangalore offices, And also the UK& US Projects in 2003. i-Source further formed into Telecom Services, Managed IT Services, Enterprise Solutions in 2005. i-Source became .international in 2006

COMPANY PROFILE
i - Source, is a leading IT and Telecom Solutions and services company. They provide spectrum of value added services in the IT and Telecom infrastructure space. The services encompass all phases of the infrastructure including Planning, Designing, Engineering, Implementation, Management and Auditing. i-Sources partnership approach enables our customers to build solid technical foundation that is highly available, scalable and completely secured meeting their critical business .requirements Founded in year 2003, with head quarters at Pune, i-Source has grown in multiples with branch offices in Bangalore, Delhi, Mumbai in India and 10 service locations across India, Europe and the US. They constantly build and tune their capabilities and service model to achieve a preferred service partner status for .their customers There are four branches of i-Source in India, located at Pune, Mumbai, Bangalore and Delhi. The head office is located at Pune. There are 520 employees of i-Source .working together in all the four branches The main activity of i-Source is to provide services. As it mainly deals in IT & .Telecom, it renders IT solutions to the customers

Technological competencies and domain expertise

They have competencies and expertise in technical verticals including Networking, Security, enterprise applications and telecommunication.

End-to-end solutions
Their capabilities span across the value chain of infrastructure, enterprise applications and business processes, which enables them to undertake turnkey projects covering architecting, sizing, implementing and managing variegated infrastructures.

Project management
i-Source has executed medium to large size projects those include country wide IT networks and circle based telecom infrastructure implementations. The projects are managed by trained staff and automated tools.

Strong customer relationships

i-Sources partnership approach with the customer leads to a long lasting bond. The customer centric services and value propositions, keep their customers satisfied for a long time.

Growth strategies
i-Source is poised to grow multidimensional. Constant increase in reach for a close presence near customer globally, close association with tier 1 service providers and principles, increasing the depth of service and technology verticals are amongst key .drivers of their growth strategy

LEADERSHIP (Jitendra Sardesai (CEO & Managing Director

Jitendra Sardesai is an engineering graduate in E & TC from the College of Engineering, Pune, a Certified Information Systems Auditor (CISA) and Certified Information Systems Manager (CISM). He brings in more than 15 years of technology and management experience in Information Technology industry. His technology expertise is mainly in designing, building, managing integrated systems and secured networks along with IT Infrastructure lifecycle management consulting. As a fellow member of the Information Systems Audit and Control Association (ISACA) he was associated with various auditing organizations for Information systems audits. Jitendra Sardesai is in charge of the overall management of i-Source. He is specifically responsible for all day-to-day operational issues like planning and

executing business, reviewing and guiding the country offices, customer delivery units and support functions, and ensuring efficient and effective functioning of the organization as a whole. As a promoter of i-Source, Jitendra Sardesai has been responsible for providing the strategic direction. He has spearheaded i-Sources forays into various technology verticals and presence across India and international markets. He has been active in building strategic partnerships and prestigious customer base for i-Source in a short span of time.

(Bhimasen Shinde (Director

Bhimasen Shinde is an Electronics Engineer with post graduation in Management from Pune University. He has an overall industry experience of 36 years mainly in the electronics and Telecommunication. At i-Source he heads the Telecom services division and is responsible in service delivery & operations management. He has had a very distinguished career working with Philips India at senior management level and later as an acting CEO, CFO in Tata Lucent & Lucent India. He has also worked as a Senior Consultant in Reliance Infocomm in the area of Network Logistics where he was instrumental in setting up first biggest private mobile telephony network in 17 circles in India. Bhimasen Shinde as a board member, with his extensive experience and knowledge in the Telecom industry and exposure to high level Management profiles with Multinationals, contributes in formulating corporate strategy, performance goal setting and strategic transactions.

Sudarshan Dhuru (Director)

Sudarshan Dhuru is basically a Commerce Graduate and a post graduate in Business Administration (MBA). He has an overall industry experience of over 23 years and expertise in Finance and Human Resource. As ex-CFO of SAP India, he has worked in reputed firms as Mahindra & Mahindra, Tata Unisys, SAP India, and Suzlon Energy in senior level finance positions and has an excellent track record in sound financial management throughout his career. His career highlights include handling SAP India Companys surplus funds & corpus of over Rs.100 Crores where he achieved returns of over 13% (Post Tax). He has also set up subsidiary companies as CFO for SAP Portals in UK, France & Netherlands & has developed business plans from ground zero for new ventures. Sudarshan Dhuru is responsible for fiscal and Human Resource discipline along with legal and secretarial functions in the company. As a board member, he brings in a special experience in setting up subsidiaries outside India. His in-depth understanding of finance management, dealing with banks & financial institutions coupled with his understanding of IT industry is unique. He has to his credit, published papers on the topics like Survival .Merger&Acquisitions and Financial Controller - A Business Partner

ORGANIZATION CHART

Managing Director

Line of Business Head

Manager

Senior Executive

VARIOUS DEPARTMENTS AT i-Source

.There are mainly five departments at i-Source namely .Human Resource Department .1 .Finance & Administrative Department .2 .Telecom & Infrastructure Department .3 .IT Department .4 .Purchase Department .5 There are no separate departments such as sales & marketing and Research and .development HR Department .1 The HR department is headed by Mrs. Shraddha Mahajan. The functions carried out by the department are as follows

Attract, retain and develop good employees and get their total involvement in achieving company goals.

Provide opportunity for personal development and advancement to all with requisite Ability, Ambition and Integrity.

Deal in good faith with all employees and employee representatives. Share information with all employees regarding wealth of the business and future plans of the company.

Encourage development of participative and supportive leadership. Encourage employees to accept responsibility and take calculated risk. To provide fair, equitable and competitive remuneration in return for a fair days work.

Be fair and firm in dealing with grievances and indiscipline.

Finance & Administrative Department .2 The finance & administrative department is headed by Miss. Tejaswini Date. The Finance Department is committed to enhancing and maintaining fiscal stability to safeguard the Company's financial assets. General functions include budgeting, investment management, bond issuance, audits, payroll, accounts payable, accounts receivable, utility billing, business licenses, procurement, banking services, grant accounting, capital assets, and the coordination and implementation of related internal controls. The department, in conjunction with the Manager and other departments, prepares the 5-year financial plan outlook, and the annual yearly budget. The department also prepares monthly financial statements, pension, tax, and other financial reports; reconciles bank accounts, State Pool and other investment accounts and manages cash and debt. The department prepares the Comprehensive Annual Financial Report (CAFR), which includes detailed audited financial statements and statistical information about the .demographics of the Company

Administrative Department The functions of the administrative department includes a. Planning b. Organizing c. Directing d. Controlling Telecom & Infrastructure Department .3 The telecom & infrastructure department is headed by Mr.Bhimsen Shinde. -Telecom department is further divided into three parts a. Wireless b. Wire line c. Infrastructure

IT Department .4 ,The IT department includes three main departments namely (a. IMS (Infrastructure Management Services .It is headed by Mr.Harish Venugopal (b. ENS (Enterprise Network Solutions .It is headed by Mr.Vikas Mahajan .c. Consulting Services Purchase Department .5 .The purchase department is handled by only one person Mr. Sandeep Shetty -

HIERARCHAL STRUCTURE
The hierarchal structure in i-Source is centralized, i.e. all the decisions are taken by the Managing Director. The Managing Director is the head of the organization. All the decisions are taken only after consulting him. Any changes made in the existing policies should be told to him. And these policies can be implemented only after he consents them.

CLIENTELE OF i-Source

Partial Clientele -

1. INFOSYS 2. KPIT CUMMINS

3. VERTEX

4. JOPASANA

5. PERSISTENT

6. MPHASIS

7. ALCATEL-LUCENT 8. AVAYA

9. PUNE STOCK EXCHANGE

10. INTERVET 11. JOHNSON&JOHNSON 12. TATA 13. UNIVERSAL MUSIC GROUP 14. ENDURANCE 15. KIRLOSKAR OIL ENGINES Ltd.

16. TATA SKY

PARTIAL CLIENTELE - TELECOM

1. NOKIA

2. TEJAS NETWORKS

3. ALCATEL-LUCANT

1. RELIANCE COMMUNICATION

2. TATA

3. HUTCH

4. AIRTEL

5. ECI TELECOM

6. ZTE

7. BHARAT SANCHAR NIGAM Ltd.

8. HUAWEI

12. CITI

Challenges & Opportunities at i-Source Challenges:

Extended working hours. 24*7 support & 6 days working. Working sometimes on high profile job.

Opportunities:
This is noticeable, which shows your sincerity, hard work etc. Can upgrade to senior position depending upon client requirements. Can be transferred to other location if they want to shift if we have any client at that location.

Career growth at i-source:

Job rotation after 15-18 months time as we have multiple clients. Qualification & skills should match with other client requirements.

Conveyance & facilities:

Employees working at client places there conveyance are client dependent. Mobiles & laptop are given depending upon requirement. For HO employees conveyance allowance is Rs. 2.65 per KM.

NEW SERVICE TO BE LAUNCHED BY i-Source

i-DC datacenter service (The project I've worked on under the assistance of Mr.Vikas Mahajan.) DATA CENTER A data center is a facility used to house computer systems and associated components, such as telecommunications and storage systems. It generally includes redundant or backup power supplies, redundant data communications connections, environmental controls (air conditioning, ,fire suppression, etc.), and special security devices. In short DC is nothing but an information center where a particular company's or .banks servers are stored, monitored and administered

USE OF DATA CENTER IN BUSINESS

a. Better manage data center resources b. Deploy more robust business continuance c. Build cost-effective storage area networks d. Enhance data security e. Improve efficiency and increase business productivity

BENEFITS OF DATA CENTER

Infrastructure Cost Savings. 1 Time Savings .2 Lower Maintenance Costs .3 Alleviate Operational Expenses .4 :Improve Security without Increasing Costs .5 :Multiple Carrier Access .6 On-Site Facility Security, Staffed 24x7x365 .7 Raised Floors .8

Individually Locked Cabinet .9 Systems Monitoring .10 Biometric Hand Scanners .11 Video Surveillance & Electronic Motion Sensors .12 Early Warning Smoke Detection & Fire Suppression Systems .13 Constantly Monitored Humidity & Temperature Systems .14 Sturdy & Secure Server Racks .15 Uninterruptible Power Systems (UPS) & Multiple Backup .16

COMPETITORS
(VSNL (VIDHESH SANCHAR NIGAM LIMITED .1 BENEFITS OF VSNL DATA CENTER SERVICE 1. Improved Business Focus 2. Easier Manageability 3. Scalability and Technology Protection 4. Connectivity 5. Reliability 6. Co-location Service RELIANCE DATA CENTER .2 BENEFITS OF RELIANCE DATA CENTER 1. Over 500,000 sq. ft of hosting space 2. Extensive international peering 3. 24-hour technical support 4. Highly scalable 5. Guaranteed service levels 6. Own pan global, pan India fiber optic network SIFY DATA CENTER BENEFITS OF SIFY DATA CENTER Servers Unix & Window. 1 Databases .2 Middle Tier Applications .3 Messaging .4 Storage & Backup .5 Remote Monitoring & Mngmt .6 Performance Optimization .7 Capacity Planning .8 Implementation/Migration .9 ITL Consulting .10

BROCHURE FOR i- DC Datacenter Service

Table of Contents
About i-Source .1 About Data Center .2 Data Center Services .3 Security Strategy .4 i-Source Edge .5 Contact Information .6 Copyright and Other Intellectual Property Rights .7

About i-Source
i-Source, is a leading IT and Telecom Solutions and services company. We provide spectrum of value added services in the IT and Telecom infrastructure space. The services encompass all phases of the infrastructure including Planning, Designing, Engineering, Implementation, Management and Auditing. i-Source partnership approach enables our customers to build solid technical foundation that is highly available, scalable and completely secured meeting their critical business requirement

About Data Center

IT operations are a crucial aspect of most organizational operations. One of the main concerns is business continuity; companies rely on its information systems to run its operations. If a system becomes unavailable, company operations may be impaired or

stopped completely. It is necessary to provide a reliable infrastructure for IT operations, in order to minimize any chance of disruption. Information security is also a concern, and for this reason a data center has to offer a secure environment which minimizes the chances of a security breach. A data center must therefore keep high standards for assuring the integrity and functionality of its hosted computer environment.

Data Center Services

i-DC Datacenter provides services 1.Hosting services 2.Storage & High availability solutions 3.Security services 4.Remote Monitoring & Management services 5.ASP service

i-Source Edge
Highly skilled expertise * Certified Auditor for BS7799 / ISO 27001 Certified consultants for ITIL Certified CISA Certified CISM Microsoft security Certified professionals .Technically experienced professionals in Networking and systems *

Partial Clientele of Services

.Badve Engineering Pvt. Ltd .1 Command Cellular Service .2 . EBZ Online Pvt. Ltd .3

.M Endurance Technologies Pvt. Ltd .4 .h Goldshield India Ltd .5 . Jopasana Software and Systems Pvt. Ltd .6

.u Kimaya Infotech Pvt. Ltd7 . M Kirloskar Oil Engines Limited .8 . ( KPIT Cummins Ltd .9 Manikchand (Food and beverages division .10

u National Insurance Academy11 . Salgaonkar Brothers .12 .m Tata Hotels Ltd .13

Contact information
PUNE Telefax: +91 (20) : 24222180, 24227879, 24227841, 24227842 Address: 17, Electronic Co-op Estate Ltd, Pune - Satara, Road, Pune 411 009. MH, India BANGALORE Telefax: +91 (80) 65669879 Address: 6/1, II Floor, NHG Business Centre Sherdan .Plaza, Raja Ram Mohan Roy Road, Bangalore 560 025. Karnataka, INDIA MUMBAI Address: D 712 -714, 5th Floor Vashi Plaza, Sector 17, Vashi, Mumbai 400 703. .Maharashtra, INDIA

Copyright and Other Intellectual Property Rights Copyright and other Intellectual property rights in any original programs, specifications, reports or other items arising in the course of, or resulting from the project shall remain the property of i-Source although Client shall have a nonexclusive and non-transferable license to all such items for its own purposes. Nothing in this agreement shall enable either party to make use of any intellectual property rights vested in the other party prior to the commencement of this assignment. The names of actual companies and products mentioned herein may be the trademarks of .their respective owners

COLD CALL QUALIFYING SCRIPT

LIVE MESSAGE Hi , this is Anusha, from i-Source Infosystems Pvt. Ltd. I

.am calling to introduce to i-DC Datacenter Services ?Are you familiar with the Datacenter Services .1 A. YES (use) B. No use Yes] Great, than you know what the benefits of using a datacenter] are. We provide enhanced data security, cost effective storage area networks & improved efficiency which helps to increase business .productivity We also provide services like 1. Hosting services 2. Storage & High availability solutions 3. Security services 4. Remote Monitoring & Management services 5. ASP services

A.HOSTING SERVICES
1. Co-location Services

2. Dedicated Hosting Services 3. Hosted Internet Access Services B. STORAGE & HIGH AVAILABLITY SOLUTIONS 1. Managed Tape Backup Services 2. Remote Data Replication Service 3. Storage Capacity On Demand Service 4. Managed Load Balance Services

C. SECURITY SERVICES 1. Managed Firewall & IPS 2. Managed Antivirus 3. Mail protection Service

D. REMOTE MONITORING & MANAGEMENT SERVICES 1. Managed Monitoring & Reporting Services 2. Network Management Services 3. Application Management Services 4. Database Management Services

B. [No] Well, A data center is a facility used to house computer systems and associated components, such as telecommunications and storage systems. It generally includes redundant or backup power supplies, redundant data communications connections, environmental controls (air .conditioning, fire suppression, etc.), and special security devices

2. Are you responsible for these services? A. YES (use) B. No use

A. [Yes] Good, the purpose for this call is to get you on calendar for 10 20 minutes to meet my companys representative Mr. ______________ This can either be done by corresponding face to face or over the Web. We are looking at the week of ______________ Are you a morning or afternoon person?

B. [No] Would you tell who is responsible for these services?

?Are you involved in the Security .3 Yes/No] The reason I asked you about Security is if you are like most] of our customers, then you are concerned about the security and know the importance of protecting your information and equipment against disaster and outside influences is a critical priority, but is also expensive to manage and maintain. Our guarded data center facility .provides multiple redundant state-of-the-art security features

We are setting a meeting in a week or two. Are you a morning or ?evening person :Choose Action Can I send you a whitepaper that explains Datacenter services in .more detail ?Are you into involved in Site spacing & Layout .4

The reason I asked is because accessing is a very important service in Datacenter. We provide Multiple Carrier Access wherein accessing a variety of carriers and service providers results in reduced costs and increased network reliability. Most carrier-affiliated data centers (where only one carrier's bandwidth is available) force customers to pay for bandwidth that is not needed. It is served by a broad variety of carriers, .providing competitive pricing for your Internet transport or transit needs ?Which type of Tier are you using or thinking of using .5 If you are thinking of using a new one, I suggest you to implement tier 2, which has redundant components & 99.741 % availability. Because our customers who are using Tier 2 reap a lot of benefits like a. Less susceptible to disruptions from both planned and unplanned activity b. Single path for power and cooling distribution, includes redundant components(N+1) c. Includes raised floor, UPS and generator d. Takes 3 to 6 months to implement e. Annual downtime of 22 hours f. Maintenance of power path and other parts of the infrastructure require a processing shutdown. Thank you for sparing me your time. Is it Ok if I add you to my mailing ?list for future events and updates PHONE & VOICEMAIL SCRIPTS SHORT FORM

LIVE Hello ____________, this is Anusha, Im calling from i-Source Infosystems Pvt. Ltd. The specific reason for my call is to schedule a meeting with you in the week of (____________).We need about 20 30 minutes and we can do this over the web or meet in person. I would like to use this time to briefly tell you all about the Datacenter Services. We deliver five types of services mainly, Hosting services, Storage & High Availability Solutions, Security Services, Remote Monitoring & Management services and ASP services.

How is (____________) we would briefly like to introduce our Service, .So that we can correspond in future VOICEMAIL Hello ____________, this is Anusha, Im calling from i-Source Infosystems Pvt. Ltd. The specific reason for my call is to schedule a meeting with you in the week of (____________).We need about 20 30 minutes and we can do this over the web or meet in person. I would like to use this time to briefly tell you all about the Datacenter Services. We deliver five types of services mainly, Hosting services, Storage & High Availability Solutions, Security Services, Remote Monitoring & Management services and ASP services.

Id like to schedule 20-30 minutes, the week of (____________) to briefly introduce our Services. Please call me at ( .know your availability ) and let me

Email Scripts Subject 1- Datacenter & its services

1.

Im contacting you from i-Source Infosystems Pvt. Ltd, Pune. The specific reason for my correspondence is to schedule an appointment with you. Id like to briefly share with you what were doing around Datacenter. We provide enhanced data security, cost effective storage area networks & improved efficiency which helps to increase business productivity. And also five types of services mainly, Hosting services, Storage & High Availability Solutions, Security Services, Remote Monitoring & Management services and ASP services.

Can you please let me know your availability for a brief discussion ? next week, January 15th or 16th Subject 2 Datacenter security Im contacting you from i-Source Infosystems Pvt. Ltd, Pune. The specific reason for my correspondence is to schedule an appointment with you over the Web or face-to-face. Security is very important in Datacenter, So the importance of protecting your information and equipment against disaster and outside influences is a critical priority, but is also expensive to manage and maintain. Our guarded data center .facility provides multiple redundant state-of-the-art security features

Can you please let me know your availability for a brief discussion ? next week, January 15th or 16th

FOLLOW UP MAIL

Subject 1- Follow up to Datacenter message I wanted to follow up to my message and get you one of our latest white papers. I hope you find it interesting, if not helpful. Please feel free to .pass to anyone you feel appropriate

Also, if you are not the right person to speak with regarding the ?Datacenter Services can you point me in the right direction MEETING OBJECTION HANDLING Have a project later in the year. Do not want to meet now. Mr. _____________ in my experience, people rarely purchase anything from someone with whom they did not have an existing relationship. Therefore, I would like to set aside 30 minutes and use this time to get to know you and your business. This will also give you the opportunity to get to know me and what my company is all about, so when you are ready to move forward with this project we can be included in the .process