Laurel Anne Buege Darien, IL 60561 laurelbuege@hotmail.

com Home (630) 920-0826 / Cell (630) 920-0825 Summary: I am a reliable person who has the ability to take on multiple projects and set priorities to get them done on deadline. I have a pleasant phone voice and am a supportive person with extensive experience with different areas of office administration. Confidentiality has been a must as I handled sensitive client and company information with the confidence of my management. I enjoy helping others get the job done and take the load off of others in the office. Volunteering Work Experience: LOVE, Inc. Christian Clearinghouse, Westmont, IL Administrative Assistant Update master mailing list. Create documents as needed. DuPage Senior Citizens Council Lombard, IL Administrative Assistant Assemble mass mailings.

February 2012 Present

February 2012 Present

Work Experience: Receptionist/Administrative Assistant - 1st Advantage Mortgage, Lombard, IL 2002-2011 Assisted customers with inquiries and requests Answered the switchboard which was a computer based Cisco system Communicated information between building management and our company Scheduled conference rooms Typed sales letters, mail merges and created databases in Excel Produced mass mailings and handled the incoming and outgoing mail Administrator for the use of the UPS accounts and software Sales Associate - Franklin Covey, Oak Brook, IL (Part-time) 2000-2009 Assisted customers in their choice of the appropriate business planner for their needs Handled the cash and credit transactions at the register Receptionist - CB Displays International, Woodridge, IL 2001-2002 Typed contracts for prospective clients Handled the invoicing Updated the database information for future mailings Sent out mass mailings Answered the client calls

Receptionist Donlar Corporation, Bedford Park, IL - 2001-2002 Answered all incoming calls and directing them appropriately Processed all incoming and outgoing invoices Typed expense reports Handled the bank deposits Coordinated mass mailing Secretary - St. Pauls Lutheran Church, Lockport, IL 1996-2000 Answered all incoming calls and directed them to the correct person Prepared and typed weekly church bulletins and the monthly newsletters Coordinated the volunteers for the office needs Entered membership information into the church database Customer Service Rep - 3M Company, Oak Brook and Bedford Park, IL 1981-1995 Handled requests and orders for trades for the employees Managed database for additions of new customers, deletions and corrections Supported clerical needs for supervision Took the telephone messages for the sales staff Tracked the volume of calls received Computer Skills: Microsoft Word, Excel, Outlook, Power Point, Cisco Phone System Education: Concordia University, River Forest, IL College of DuPage, Glen Ellyn, IL Lyons Township High School, LaGrange, IL