HARRIET R.

SHRAIR
BALTIMORE, MARYLAND 21209 410 241-1870 hshrair@juno.com

Accomplished health care professional with strengths in problem resolution, healthcare data analysis and role model for service excellence. Professional integrity, diligent bottom-line focus, and extensive industry knowledge are the cornerstones of this career distinguished by commitment and achievement. Mastery of protocols and politics within complex organizations contributed to an ease in navigating barriers and minimizing delays.

PERFORMANCE HIGHLIGHTS & BENCHMARKS o Valued contributor of strategic planning, development and implementation projects with focus on financial analysis and risk assessment, project details and revenue cycle performance. Instrumental in Revenue Recovery project saving $2,000,000+ over two years. o Proficient in the art of business management including accurate data tracking, report preparation, setting priorities and meeting deadlines. o Adept in integrating healthcare and IT information to solve front and backend issues. o Created and managed crucial data-gathering tools that resulted in increased accuracy in business documentation, account management and outstanding revenue collections. o Generated reports that allowed for trend analysis on staff performance and identified departmental collection opportunity. o Directed evaluation of Outpatient care service issues, recommended adjustments that improved access, implemented change and consistently met Managed Care contractual requirements. o Project goals were exceeded while adhering to time, scope and budget constraints. PROFESSIONAL CAREER CHRONICLE ViPS, GENERAL DYNAMICS INFORMATION TECHNOLOGY, Towson, MD Senior Analyst, Health Payer Group, Customer Support 11/2010 TO 2/2012 Overview: Developed specialized approach when assisting customers to resolve problems and answer complex business questions in the functional and technical aspects of all products. o Key contact for Healthcare topics including claims processing, NCQA/HEDIS and the provider/facility operational process. o Persistent in research and investigation process until problem is solved.

HARRIET R. SHRAIR

410 241-1870

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THE JOHNS HOPKINS HOSPITAL, JOHNS HOPKINS MEDICINE, Baltimore, MD Senior Analyst, Financial Services 6/2002 TO 2/2009 Managed Care Coordinator 1/2000 TO 6/2002 Overview: Recognized as primary resource for all things Medicaid, Medicare, Medicare Advantage, Managed Care and other insurance matters. o Recruited, trained and directed 15 financial counselors to improve debt collections and to strive for exceptional service excellence. o Developed proactive policies and procedures that allowed for tighter efficiencies, data confidence and greater report accuracy. o Recognized as insurance expert and preferred facilitator to resolve issues between Clinical departments and Systems, Operations and Billing. o Analyzed and trended Time of Service collections by clinical department and by counselor as a tool for trending and performance evaluation. JOHNS HOPKINS COMMUNITY PHYSICIANS , Baltimore, MD Manager, Credentialing Senior Provider Relations Coordinator

2/1998 TO 1/2000 12/1996 TO 2/1998

Overview: Designed and managed a standardized MS Access credentialing database which simplified documentation, improved process and ensured critical priorities were met. o Administered contract benchmarks, regulatory standards and adjusted training materials for the Internal group practices at 17 clinical sites throughout Maryland. o Evaluated provider network metrics including patient volume and collaborated with provider to make adjustments. o Effectively identified key problem areas and resolved, trended and reported on these provider issues to Executive leadership o Represented Hopkins at the Maryland Dept of Health steering committee for implementation of new Medicaid managed care product. EDUCATION JOHNS HOPKINS UNIVERSITY, BALTIMORE, MARYLAND MBA, Medical Services Management 2002 UNIVERSITY OF PENNSYLVANIA, PHILADELPHIA, PA B.SC, Medical Technology; BA, Biology