Sandra Neubauer

5neubauer@cox.net

Cell Phone: (480) 694-0994

Summary I offer a synergistic combination of analysis, project, communication, and documentation skills, and extensive experience with a variety of IT software development lifecycles. KEY SKILLS Analysis Skills Analyze and document business processes (current and to be) Capture business requirements Lead Joint Analysis and Design Communicate effectively with clients, users, managers, and developers Lead Failure Mode Effects Analysis, Risk Analysis, Gap Analysis Find and track testing issues Project Skills Understand TQM, ISO, and Six Sigma processes and tools End-to-end engagement in System Development Lifecycle Perform project planning Schedule and track tasks Facilitate large meetings Track and report project and financial status Support project implementation and closeout Capture Lessons Learned
EMPLOYMENT HISTORY

Software MS Office, especially Word Excel PowerPoint MS Project Visio SharePoint Adobe Acrobat Documentation Methods Information Mapping

Wells Fargo, Phoenix, AZ (Business Systems Consultant, contractor) September 2010 through March 2012 Constructed a process document library for the Check Order Program team Analyzed and updated processes, policies, and procedures for the Check Order Program to reflect change of check printing vendor and merger of Wachovia Bank Created change notification and testing processes, policies Created job aids such as form templates, document maintenance instructions, software QuickRef guides, Data Analysis Reports Manual, Data Analyst Setup Guide Built master project and subproject plans for 2012 Safe Deposit Box initiatives Created screen mockups for proposed Safe Box software improvements Edited diversity newsletter for Consumer Business Deposits team Arizona Department of Education, Phoenix, AZ (Business Analyst, contractor) November 2008 to July 2010 Performed software analysis and project management tasks to automate state assessment reporting for No Child Left Behind Act Consulted other IT units as needed about the business rules and data structure of the AYP/AZ Learns applications Completed project on time, avoiding interruption of $1.6 billion of federal funding Used SQL queries and data and process analysis to validate the AYP/AZ Learns applications and associated reports Documented the data flow process of the AYP/AZ Learns application Analyzed workflow process for project to automate School Health and Nutrition program audits using InfoPath and SharePoint, and tested the resulting application

Sandra Neubauer

Wells Fargo, Chandler, AZ (Technical Writer, contractor) July 2008 to October 2008 Re-engineered site review process and tools to improve process efficiency and reduce department costs by an estimated $500,000 per year Designed documentation to provide a cohesive presentation of the tool, process, and methodology US Airways, Tempe, AZ (Project Coordinator and BA, contractor) April 2008 to June 2008 Managed Excel roadmap containing over 350 development deliverables, working closely with Payroll and HR personnel to align business priorities and development capacity Ensured customer goals were achieved by building robust responses to Technical Requests from customer, facilitating discussion between customer organizations and development team to refine requirements as needed Tracked development effort from requirements phase through completion, ensuring traceability, improving timeliness and accuracy of roadmap data, and resolving over 150 items Prudential Relocation, Scottsdale AZ (Project Coordinator, contractor) August 2007 to March 2008 Facilitated work session with a major client and 3 business partners to improve year end accounting process by updating cross-functional process flows, capturing lessons learned, creating comprehensive calendars for team communication and reporting, capturing team decisions, capturing and tracking action items Working directly with Senior Directors, developed model department process maps and procedures for International Relocation, enabling rapid deployment of new accounts Effectively managed ad hoc, deadline-intensive projects for Senior Directors City of Mesa, Mesa, AZ (Technical Writer, contractor) January 2007 to July 2007 Expanded IT Departments Disaster Recovery Plan from recovery only of mainframe to recovery of distributed architecture consisting of over 180 servers Authored a white paper of best practice data retention policies Documented current data retention and data backup practices, capturing gaps, risks, and future plans Disaster recovery documentation included infrastructure diagrams, recovery process flow diagrams, damage assessment checklists, and more Bank of America, Phoenix, AZ (Technical Writer, contractor) September 2004 to December 2006 Mentored 15+ project managers on Bank of Americas Six Sigma processes, coaching them on Six Sigma Change Process, Standard Software Process, and project finance tracking Supported project managers with project deliverables, project library maintenance, job aids, and over 20 Project Management Review presentation decks Tracked approximately $8 Million in project finances Built business requirement documents that quality-scored 93%several scored 100% Managed SharePoint Web portals for Technology Project Team, ATM Debit Team, and enterprise-wide project initiative Facilitated project team meetingssome with over 40 participants. Led Failure Mode Effects Analysis to capture, rank, and mitigate project risks. Maintained meeting documentation, including minutes, action items, and parking lot Managed project documentation to audit standardstracking versions, peer and quality reviews, and acceptance signoffs, ensuring processes and deliverables were complete and properly documented

Sandra Neubauer

Allied Waste Industries, Inc, Scottsdale AZ (Technical Writer, contractor) May 2004 to September 2004 Researched and documented IT policies and security procedures for corporate LAN/WAN to align with best practices and comply with Sarbanes-Oxley (SOX) Act Six Sigma Qualtec, Tempe, AZ (Technical Writer, contractor) July 2002 to May 2005 Acted as sole designer and writer of documentation for SixNet Intelligence, an application serving the operational excellence marketplace Applied Information Mapping method to produce well organized, complete, audienceappropriate, and easy to maintain documentation Created a comprehensive documentation suite including installation guide, users guides, Six Sigma Memory Jogger, administrators guide, IT policies and procedures, and more Created and maintained a disaster recovery plan addressing scenarios ranging from a single server failure to complete loss of the Network Operations Center Documented software change management process for development group that used Extreme Programming method Arizona Department of Education, Phoenix, AZ (Technical Writer, contractor) May 2001 to June 2002 Created PowerPoint presentations about new Child Nutrition system Using Robohelp, designed and created Web Help (HTML) system Took up responsibilities of System Analyst, leading Joint Analysis and Design (JAD) sessions with Arizona Department of Education and school district representatives, and producing business and system requirements for National School Lunch Program Interact Commerce Corporation, Scottsdale, AZ (Senior Technical Writer) January 2000 through May 2001 Simplified installation and upgrade documentation that encompassed over 70 possible upgrade paths, reducing manual from 21 chapters to 11 Created Planning and Implementation Workbook for customers to request customizations, and to support Professional Services Group in designing and installing SalesLogix systems Sterling Commerce, Inc., Ann Arbor, MI (Senior Technical Writer) February 1997 through January 2000 Used Information Mapping writing method to help create and maintain 3,000-page suite of documentation for Gentran Server Electronic Data Interchange mapping and routing software Analyzed project process and created templates for project documentation (these later became corporate standard) Redesigned installation guide and created supporting job aids, eliminating customer complaints about difficult and confusing installation process. Afterward, 98% of customers were able to install without contacting customer support
EDUCATION--DEGREE

Associate in Business Data Processing, Magna cum Laude, Lansing Community College, Lansing, MI
RECOGNITION AND AWARDS

Recognized (by Sterling Commerce, Inc.) for process improvement that reduced customer support per ODBC implementation from an average of 72 hours to less than one day Received Distinguished Technical Communication award from Phoenix Chapter of the Society of Technical Communication for SalesLogix2000 Planning Guide

Sandra Neubauer