Ildar Akhmedov

Contact telephone number: +7(906) 724 29 79 E-mail: akhmedov.ildar@gmail.com City & Country of Residence: Moscow, Russia Citizenship: Moscow

WORK

EXPERIENCE:

03. 2010 12.2011; Medsi Group (The biggest private medical network clinics in Russia); Head of the Technical Support Division, Lead of regional IT Job title Operation management of the IT support division (leader to the team of 19 support technical specialists) Provide support to Information systems and hardware of the 1500 inside users (medical and administrative personal) Project management to IT procurement and logistics IT assets, optimization of work with outsourcing companies. Process manager and Project Manager for development of business process and implementation Service Desk system. Organized a Startup of the new division ontact IT Center , which is supporting users, registration incidents, firstly helping, supporting and troubleshooting problem on all IT services in the medical institutes around the country. Personnel selection and training of IT support specialist and Service Desk Specialists, weekly seminars with IT specialists, meeting reports, troubleshooting and management high level problems. Improving the quality of IT services, reduction of delivery time to service on the ground statistics and reports from Service Desk System, provide KPI and SLA Development and improvement of the infrastructure (Hardware, Software, Network) Open new Medical clinics (4 new object opened) Planning of the IT budget and expenses optimization for IT IT design and IT strategy with team IT divisions Implementing documentation of the IT Department, Service Desk instructions, role-playing instructions for 1st, 2 st line supports and description support process model. 09. 2007 03.2010; Bank of Moscow; Chief Specialist (Service Center, IT Department) Job title Chief Specialist (Service Center, IT Department) Responsible as a key manager for implementation IT Service Management (ITSM). Design business process and analytic reports for supporting inside users and make instructions for help to users and role-playing instructions for IT specialists. Also, Im linked divisions in the IT department into central IT system support and design business model supporting for all supporting groups. Collaboration and control of the inside IT projects. Supervision and successfully control for integrate a new central management IT system. Operation training IT Service Management methodology for Service Desk and IT all Center specialists.

 Additionally I was prepared the recommendations for top-mangers of the bank and tested deferent application systems (BMC Remedy, HP Service Manager, Front Range Solution) for future investment. 09.2006 - 05.2007; Russian Standard Bank; Leading specialist Monitoring and control work progress for infrastructure projects, execution control standards and normative documentation IT Department for region offices Curator role from IT Department on four times a week conference calls with Directors regional offices, when we troubleshooting problems, infrastructure failure, risks for business and terms of IT project realization Implementation and support IT projects, documentation and instructions (technical, role, personal) Audit regional offices by travel (5-7 times a month)
Coordinate junior specialists for everyday tasks

Participation for implementation of Service Desk system Participation in attestation of IT regional specialists

PRIMARY EDUCATION:
2000 - ; Moscow State Open University; Information and Radio-Electronic faculty; Management in Information Technology Systems

CERTIFICATIONS:
2010 EXIN International (The Netherlands) - ITIL Foundation Certificate in Service

Management

2011 Wall Street Institute- English course

KNOWLEDGE

OF LANGUAGES: Language 1 Russian Native Language 2 English Intermediate Language 3 Spanish - Base