WorkOrder W105031996 W203271864 W203161889 W202051369 W203241121 W203190230 W203080482 W203110853 W203110163 W202220063 W204032146 W203080280 W203220726 W203180348

W203200586 W203230789 W203302853 W203302562 W203040683 W203050701 W204040986 W202031134 W202080542 W203191106 W203191402 W203240297 W202230201

EntryDate 5/3/2011 17:54 3/27/2012 17:54 3/16/2012 18:49 2/5/2012 5:31 3/24/2012 17:08 3/19/2012 10:13 3/8/2012 18:09 3/11/2012 18:38 3/11/2012 3:57 2/22/2012 2:41 4/3/2012 11:13 3/8/2012 14:00 3/22/2012 13:26 3/18/2012 11:57 3/20/2012 8:00 3/23/2012 16:28 3/30/2012 11:41 3/30/2012 15:21 3/4/2012 4:17 3/5/2012 4:51 4/4/2012 11:30 2/3/2012 5:35 2/8/2012 3:54 3/19/2012 15:28 3/19/2012 17:37 3/24/2012 11:39 2/23/2012 3:01

DispatchDate 5/24/2011 12:00 3/27/2012 20:00 3/16/2012 19:30 3/22/2012 15:45 3/25/2012 8:30 3/19/2012 10:45 3/16/2012 8:30 3/19/2012 11:45 3/11/2012 11:50 null 4/3/2012 15:30 3/17/2012 15:44 3/27/2012 9:00 3/19/2012 8:30 3/24/2012 12:31 3/24/2012 8:30 null null 3/19/2012 10:15 3/26/2012 17:20 null null 3/30/2012 14:00 3/20/2012 10:37 3/20/2012 12:10 3/24/2012 13:16 2/29/2012 14:00

ArrivalDate 5/24/2011 15:15 3/27/2012 21:45 3/16/2012 20:45 3/22/2012 15:45 3/25/2012 10:00 3/19/2012 10:50 3/16/2012 9:30 3/19/2012 12:45 3/11/2012 11:50 null 4/3/2012 16:30 3/17/2012 17:10 3/27/2012 10:45 3/19/2012 9:45 3/24/2012 12:31 3/24/2012 9:00 null null 3/19/2012 10:15 3/26/2012 17:20 null null 3/30/2012 15:00 3/20/2012 10:50 3/20/2012 12:45 3/24/2012 13:16 2/29/2012 14:28

W203261666 W203261101 W203260716 W203210317 W203291011 W203311928 W201062731 W202060307 W203191721 W203260276 W203301878 W109270077

3/26/2012 18:20 3/26/2012 15:36 3/26/2012 13:40 3/21/2012 10:41 3/29/2012 4:20 3/31/2012 5:47 1/6/2012 17:56 2/6/2012 3:23 3/19/2012 19:39 3/26/2012 11:17 3/30/2012 11:15 9/27/2011 9:17

3/27/2012 13:11 null 3/26/2012 17:50 3/21/2012 13:11 null 3/31/2012 9:00 3/15/2012 19:01 4/3/2012 19:24 3/20/2012 10:15 3/26/2012 16:15 null null

3/27/2012 15:30 null 3/26/2012 18:33 3/21/2012 13:30 null 3/31/2012 9:59 3/15/2012 19:01 4/3/2012 19:24 3/20/2012 10:20 3/26/2012 16:30 null null

ScheduledDate 5/3/2011 17:54 3/27/2012 17:54 3/16/2012 18:49 2/5/2012 5:31 3/24/2012 17:08 3/19/2012 10:13 3/8/2012 18:09 3/11/2012 18:38 3/11/2012 3:57 2/22/2012 2:41 4/3/2012 11:13 3/8/2012 14:00 3/22/2012 13:26 3/18/2012 11:57 3/20/2012 12:30 3/23/2012 16:28 3/30/2012 16:37 3/30/2012 15:21 3/4/2012 4:17 3/5/2012 4:51 4/4/2012 11:30 2/3/2012 5:35 2/8/2012 3:54 3/19/2012 15:28 3/19/2012 17:37 3/24/2012 11:39 2/23/2012 3:01

CompletedDate 3/14/2012 17:40 3/31/2012 17:00 3/19/2012 18:35 3/22/2012 16:20 3/25/2012 11:30 3/19/2012 11:15 3/16/2012 11:00 3/19/2012 13:45 3/24/2012 23:10 null 4/3/2012 19:24 3/17/2012 17:40 3/27/2012 12:30 3/19/2012 10:15 3/24/2012 13:15 3/24/2012 9:20 null null 3/19/2012 10:45 3/26/2012 17:48 null null 3/30/2012 16:20 3/20/2012 11:30 3/20/2012 13:00 3/24/2012 22:30 3/15/2012 19:00

WOType INST 4 1 PM 2 1 1 2 PM CHGC 1 CHGI 1 4 1 1 chgi 2 PM PM 1 PM PM 1 chgf 1 CHGC

WOStatus CM CM CM CM CM CM CM CM CM AS CM CM CM CM CM CM SU SU CM CM SU AS CM CM CM CM CM

3/26/2012 18:20 3/26/2012 15:36 3/26/2012 13:40 3/21/2012 10:41 3/29/2012 4:20 3/31/2012 5:47 1/6/2012 17:56 2/6/2012 3:23 3/19/2012 19:39 3/26/2012 11:17 3/30/2012 11:15 9/27/2011 9:17

3/27/2012 15:45 null 3/26/2012 21:00 3/22/2012 15:45 null 4/2/2012 18:40 3/15/2012 19:10 4/3/2012 20:20 3/20/2012 10:30 3/26/2012 17:20 null null

2 chgc 1 1 PM 4 CHGC PM 1 1 inst inst

CM SU CM CM AS CM CM CM CM CM SU SU

CustomerName

Address1

Address2

STATE BANK OF HYDERABAD CANARA BANK

SBH; THATIPKA BRANCH; OPP ANNAPURNA THEATRE; RAJ

KAKINADA; ANDHRA PRADESH BHANAGUDI JUNCTION; AMALAPURAM

STATE BANK OF HYDERABAD EAST GODAVARI

STATE BANK OF INDIA EAR YEAR VANTHENA; AMALAPURAMN.S.COMPLEX; GROUND FLOOR; N 9-1-9/3; STATE BANK OF INDIAAKINADA-533006 K INDIAIDEAS.COM LTD. STATE BANK OF INDIA No:- 4-45 D STATE BANK OF INDIA /O TALLURI VEERRAJU H CANARA BANK SBI GAIGALAPADU BRANCH; D NO-3-10/A NEAR TWO TOWN POLICE STATION; PALLIYARA STREET SBI HOSPITAL STREET

KAKINADA; ANDHRA PRADESH BHANAGUDI JUNCTION; SATYANIKETAN

STATE BANK OF INDIA AIN ROAD M

STATE BANK OF HYDERABAD OPP SAMRAJ THETRE; GT ROAD; NEAR POLICE STATION; STATE BANK OF INDIA AIN ROAD M STATE BANK OF INDIAEDDAPURAM P SATYANIKETAN SAMALKOT

STATE BANK OF INDIA EAR BHANUGUDI JUNCTIONPOORNA MANSION N STATE BANK OF HYDERABAD STATE BANK OF HYDERABAD I-POLAVARAMMANDAL

SBH; THATIPKA BRANCH; OPP ANNAPURNA THEATRE; RAJ D.NO.3-210;MURAMULLA;

LAKSHMI VILAS BANK LTDJNTUK NAGAMALLITHOTA; OPP. LAKSHMI VILAS BANK LTD STATE BANK OF HYDERABAD I-POLAVARAMMANDAL D.NO.3-210;MURAMULLA;

STATE BANK OF INDIA EAR BHANUGUDI JUNCTIONPOORNA MANSION N FINANCIAL SOFTWARE & SYSTEMS HOSPITAL OPP TO GOVT (P) LT STATE BANK OF INDIA PP. SRIDEVI LODGE O STATE BANK OF INDIAEDDAPURAM P STATE BANK OF INDIA CANARA BANK SHANTI NIVAS LODGE HIGH SCHOOL ROAD SAMALKOT GOLLAMAMIDADA;

KAKINADA; ANDHRA PRADESH BHANAGUDI JUNCTION; SAMALKOT

STATE BANK OF INDIAEDDAPURAM P CANARA BANK

KAKINADA; ANDHRA PRADESH BHANAGUDI JUNCTION; SRI PRAKASH COLLEGE; PAYAKARAO PET;

UNION BANK OF INDIA EAST GODAVARI;

STATE BANK OF INDIAAST GODAVARI (DT) E STATE BANK OF HYDERABAD EAST GODAVARI CANARA BANK

MAIN BRANCH; MAIN ROAD AMALAPURAM

KAKINADA; ANDHRA PRADESH BHANAGUDI JUNCTION;

STATE BANK OF INDIA EAR YEAR VANTHENA; AMALAPURAMN.S.COMPLEX; GROUND FLOOR; N 9-1-9/3; STATE BANK OF INDIA PP. SRIDEVI LODGE O STATE BANK OF INDIA /O TALLURI VEERRAJU H UNION BANK OF INDIA EAST GODAVARI; HIGH SCHOOL ROAD SBI HOSPITAL STREET SRI PRAKASH COLLEGE; PAYAKARAO PET;

STATE BANK OF HYDERABAD OPP SAMRAJ THETRE; GT ROAD; NEAR POLICE STATION; LAKSHMI VILAS BANK LTDJNTUK NAGAMALLITHOTA; OPP. LAKSHMI VILAS BANK LTD FINANCIAL SOFTWARE & SYSTEMS HOSPITAL OPP TO GOVT (P) LT SHANTI NIVAS LODGE

EURONET SERVICES D NO. 50-1-5/B; MAIN ROAD; JAGANNAIKPURAM; KAKINADA. 533002. C/O HDFC INDIA PVT LTD A/C EURONET SERVICES INDIA PVT LTD LAKSHMI VILAS BANK LTDJNTUK NAGAMALLITHOTA; OPP. LAKSHMI VILAS BANK LTD

City EAST GODAVARI KAKINADA AMALAPURAM AMALAPURAM KAKINADA E.G.DT. KAKINADA YANAM PEDDAPURAM KAKINADA ANNAVARAM TUNI ANNAVARAM SAMALKOT SRINAGAR EAST GODAVARI EAST GODAVARI KAKINADA EAST GODAVARI SRINAGAR KAKINADA HYDERABAD SAMALKOT KARIMNAGAR KAKINADA SAMALKOT KAKINADA GODAWARI

SerialNumber 94-44906724 94-41097928 94-36736885 94-39730406 94-37467621 94-44527157 08-36142394 94-37467620 94-41097928 08-36142470 94-41141287 08-36142470 08-36134783 94-36736755 94-44906724 94-44907326 94-45479862 94-44907326 94-36736755 94-38076163 08-36141746 08-36134783 94-44904877 94-41097928 08-36134783 94-41097928 94-42875405

Remarks

Inst to be planned. EJ agent to be loaded.Docket no to be collected WO

ATM out of Service;ATM Down;ATM offsite;custd avail as per ce;caller s

[SPD:SS ATM/ABM:CARD READER:CARDREAD-DIP/SWIPE:SYMPTO Preventive maintenance to be done

EJ / DVSS status to be

ATM not come in service_cust SRIDHAR 9533544489_custo spoke to

CASH DISPENSER FAULTY //CMS CUST KHAJA -9391718929//ANG

Cash Dispensar Fatal ATM Onsite ATM Down Custd is available till 20

Frequent card reader fatal;ATM offsite & op;cust.is available as per CE

PM to be done WO CSR Was <BLANK>; Now in112a41 0090022518 Re

TEJ to be loaded + Predictive to be Loaded Site Contact Details Update [SPD:SS ATM/ABM:DISPENSER:DISPENSR-PRESENTER:CASH NOT

Safe Door Hinges Broken;ATM Ofsite ATM Down Custd is available Tom

cash is not dispensing; atm down ; atm on site ; coustd at site up to 1

GWU-1 Denomination failure RA=LogField:NCG002D IH1 | 20Text:03/

ATM; not coming in service WO CSR Was <BLANK>; Now in112j24 Fir

atm not coming in service ; atm down ; atm on site ; coustd at site as p

Safe Door not working;ATM Op;Offsite;custd avail till 18:30 as per call

MONITOR SCREEN PROBLEM// CUST HARNATH_ 9989553421// SP Preventive maintenance to be done

EJ / DVSS status to be

PM to be done WO CSR Was <BLANK>; Now in112a41 pm done

dispenser problem; atm down; offsite; cust. at the site; caller-vishwana Preventive maintenance to be done Preventive Maintenance to be done

EJ / DVSS status to be

EJ / DVSS status to be

monitor screen blank;down;offsite;cust vail when cewill call;caller-ravi

Cash dispensor atm down;on site custd avail till 19:00 as per caller am

MOnitor problam ; atm down ; atm off site; coustd at site up to 18:00; Checking of DVR(DVSS) functionality;

Contact Diebold Radia

KAKINADA AMALAPURAM KAKINADA AMALAPURAM HYDERABAD PEDDAPURAM GODAWARI TUNI KAKINADA KAKINADA KAKINADA KAKINADA

94-39730786 94-36736087 94-41097928 94-39730406 08-36141746 94-37467620 94-42875405 94-41141287 94-45479862 94-38076163 94-46203608 94-45479862

card reader fatal; atm op ; atm on site ; coustd at site up to 21:00; call

[SPD:SS ATM/ABM:PHYSICAL SECURITY:SECURITY PHYSICAL:SECU

7386981626 atm not in service atm down;off site custd avail till 17:00

Cash Dispensar Fatal;ATM Ofsite;ATM Down;Custd is avail till 19:00p PM to be done dvss to be checked

alt no.9963743865 Card reader fatal ATM down cust not at site caller

[SPD:SS ATM/ABM:OTHER DEVICES:DATA STORAGE DEV:FAILURE Preventive maintenance to be done

EJ / DVSS status to be

Safe door not6 working; ATM down; ATM offsite; Cust not @ site availb

[SPD:SS ATM/ABM:SOFTWARE:SOFTWARE:SYMPTOM/FAULT NOT F

Inst to be planned; Load SDMS; Collect EJ Docket no & bal inq txn no

ATM to be installed; domain config to be set; Enable EJ and take confi

be loaded.Docket no to be collected WO CSR Was <BLANK>; Now in112k24 lan cable work is pending Exbit G collected 24/5 LA

TM offsite;custd avail as per ce;caller swami br 9959352322 W112190250 Is At Customer Location. CSR: PROB: 25 SN: 94-4

DER:CARDREAD-DIP/SWIPE:SYMPTOM/FAULT NOT FOUND:::] card reader problem [Generated by Portal Login: Darve-01 C EJ / DVSS status to be checked and update WO CSR Was <BLANK>; Now in112a41 pm done

one

RIDHAR 9533544489_custo spoke to ncr engg Mahesh-9393411777_vijay 7498603 [4Tell Rule - RR-ATM_OutOfService] WO C

MS CUST KHAJA -9391718929//ANGAD_7498695 CALLER: ANGAD 7498695 WO CSR Was <BLANK>; Now IN112A41 First

te ATM Down Custd is available till 20:00 caller Amol TATA 65993584 W202210744 Is At Customer Location. CSR: PROB: 25

offsite & op;cust.is available as per CE call;caller Santosh(TATA)665916 Alt. no.of custodian is 99637243865 **Alt.no;9963743

LANK>; Now in112a41 0090022518 Request I004885260 was successfully created. (ARNOTE 1100) PN 0090022518 Remedy ID

be Loaded Site Contact Details Updated Tata sw not avail with CE now WO CSR Was <BLANK>; Now in112a41

:DISPENSR-PRESENTER:CASH NOT BEING DISPENSED:::] CDF - BR MR RAMANNA 9966067972 [Generated by Portal Logi

Ofsite ATM Down Custd is available Tomorow 9-3-12 10:00am; Caller Deepali 65993582 W202031451 Is At Customer Location.

n ; atm on site ; coustd at site up to 17:30; caller tosif - tata- 65993583 W202210664 Is At Customer Location. CSR: PROB: 2

A=LogField:NCG002D IH1 | 20Text:03/18/2012 11:54 AM CASSETTE 2 FA TAL // cust SRIDHAR 9533544489 /spoke to ncr e

CSR Was <BLANK>; Now in112j24 First ETA has been set: 20/03/12 12:31 4450721021 not able do the partrequest due to ce

down ; atm on site ; coustd at site as per ce call ; caller smita gasper - 7498598 inform ce mahech. ce will inform ce ravi WO C

Offsite;custd avail till 18:30 as per caller sagar Switch 04428421241 W111080028 Is At Customer Location. CSR: PROB: 25 S

/ CUST HARNATH_ 9989553421// SPOKENW ITH WITH NCR ENG MAHESH_ 9676515777// ABEY_ 7498564 CALLER: ABE EJ / DVSS status to be checked and update

one

Predective s/w to be checked WO CSR Was <BLANK>; Now in

LANK>; Now in112a41 pm done

ffsite; cust. at the site; caller-vishwanath-tata-66082946 WO CSR Was <BLANK>; Now r1insp01 try no is ringing still ringing t

one

EJ / DVSS status to be checked and update WO CSR Was <BLANK>; Now in112a41 0090018958 Request I004 EJ / DVSS status to be checked and update WO CSR Was <BLANK>; Now in112a41 pm done

ne

te;cust vail when cewill call;caller-ravi kumar-br-9441077432 W112190250 Is At Customer Location. CSR: PROB: 25 SN: 94-

e custd avail till 19:00 as per caller amol tata 66082960 W202210664 Is At Customer Location. CSR: PROB: 25 SN: 08-3613

tm off site; coustd at site up to 18:00; caller ravi kumar - CO - 9441077432 W112190250 Is At Customer Location. CSR: PRO Contact Diebold Radia team & collect docket numberAny issue on DVSS functionality to be fixed. planned for

nality;

on site ; coustd at site up to 21:00; caller vishwnath - tata- 66082961 W202210685 Is At Customer Location. CSR: PROB: 25

ECURITY:SECURITY PHYSICAL:SECURITY FEATURE )MECHANICAL LOCK) INOPERATIVE:::] COMBINATION LOCK PROB (M

atm down;off site custd avail till 17:00 as per caller Mr Swami Br 9959352322 W112190250 Is At Customer Location. CSR: P

e;ATM Down;Custd is avail till 19:00pm;caller Tausif 66082500 W202051369 Is At Customer Location. CSR: PROB: 00 SN: 9 dvss to be checked predective to be checked WO CSR Was <BLANK>; Now IN112A41

fatal ATM down cust not at site caller santosh-tata-66591733 W202220042 Is At Customer Location. CSR: PROB: 25 SN: 94-

VICES:DATA STORAGE DEV:FAILURE TO COPY FILE OR PULL LOGS / TALLIES:::] radia to be configured [Generated by Por

one

EJ / DVSS status to be checked and update WO CSR Was <BLANK>; Now IN112a41 PM done .ATM Tested work

wn; ATM offsite; Cust not @ site availble when cE calls him Caller Marti Datacentre 04428421241 W111080028 Is At Custome

:SOFTWARE:SYMPTOM/FAULT NOT FOUND:::] ATM is not coming into service [Generated by Portal Login: JadhavDh Contac

Collect EJ Docket no & bal inq txn no with date & time & Capture Mac ID. CP funtionality to be checked; Rat mesh to be inst

fig to be set; Enable EJ and take confirmation from LVB Software verion 5.1 to be ussed LVB No.67-15-29/A; Ground Floor; P

rk is pending Exbit G collected 24/5 LAN pending 25/05/11 WO CSR Was in112k24; Now IN112a36 WO CSR Was IN112a36;

er Location. CSR: PROB: 25 SN: 94-41097928 Date: 19/12/11 Time: 1005 Call: Mr.ram subaroa- [4Tell Rule - RR-ATM_OutO

Generated by Portal Login: Darve-01 Contact: himanshu 022-61957623 santhoshd@fss.co.in] WO CSR Was <BLANK>; Now in

w in112a41 pm done

ell Rule - RR-ATM_OutOfService] WO CSR Was <BLANK>; Now r1inhn01 Local CE is aware. WO unassigned from r1inhn01; N

R Was <BLANK>; Now IN112A41 First ETA has been set: 19/03/12 12:10 W203190230 accepted by c2injd01 on 19/03/12 10

t Customer Location. CSR: PROB: 25 SN: 08-36142394 Date: 21/02/12 Time: 0448 Call: mr WO CSR Was <BLANK>; Now In

dian is 99637243865 **Alt.no;9963743865 W202220042 Is At Customer Location. CSR: PROB: 25 SN: 94-37467620 Date: 22

OTE 1100) PN 0090022518 Remedy ID FSC9265703 order processing - (Same Day) - Not Locally Available Ordered PN 009002

LANK>; Now in112a41

9966067972 [Generated by Portal Login: ShirsaPa Contact: sanjay g 022-61957623 WCS_Portal@DAYH01LN.DAYTONOH.NC

W202031451 Is At Customer Location. CSR: PROB: 00 SN: 08-36142470 Date: 03/02/12 Time: 0624 Call: Mr WO Type Was

At Customer Location. CSR: PROB: 25 SN: 08-36134783 Date: 21/02/12 Time: 0435 Call: mr [4Tell Rule - RR-ATM_RRWord

SRIDHAR 9533544489 /spoke to ncr e ngg /Mahesh-9393471777 // AMOL---7498526 | | WO CSR Was <BLANK>; Now in11

1 not able do the partrequest due to ce code isnot active in remedy Request I004885858 PN 4450721021 Remedy ID FSC92662

ce mahech. ce will inform ce ravi WO CSR Was <BLANK>; Now in112a41 First ETA has been set: 23/03/12 18:28 adjust the la

Customer Location. CSR: PROB: 25 SN: 94-45479862 Date: 08/11/11 Time: 0243 Call: mr WO CSR Was <BLANK>; Now IN1

5777// ABEY_ 7498564 CALLER: ABEY 7498564 WO CSR Was <BLANK>; Now IN112J24 WO CSR Was IN112J24; Now IN11

hecked WO CSR Was <BLANK>; Now in112a41 pm done

1insp01 try no is ringing still ringing try several time no response call passing to ct WO unassigned from r1insp01; Now WO is

w in112a41 0090018958 Request I004885456 was successfully created. (ARNOTE 1100) PN 0090023849 Remedy ID FSC92658

w in112a41 pm done

mer Location. CSR: PROB: 25 SN: 94-41097928 Date: 19/12/11 Time: 1005 Call: Mr.ram subaroa- WO CSR Was <BLANK>; N

ocation. CSR: PROB: 25 SN: 08-36134783 Date: 21/02/12 Time: 0435 Call: mr WO CSR Was <BLANK>; Now in112a97 First

0 Is At Customer Location. CSR: PROB: 25 SN: 94-41097928 Date: 19/12/11 Time: 1005 Call: Mr.ram subaroa- WO CSR Wa

S functionality to be fixed. planned for 29th feb WO CSR Was <BLANK>; Now in112a01 First ETA has been set: 29/02/12 14:3

Customer Location. CSR: PROB: 25 SN: 94-39730786 Date: 21/02/12 Time: 0439 Call: mr WO CSR Was <BLANK>; Now IN1

TIVE:::] COMBINATION LOCK PROB (MAGNETIC) // CUST AT SITE // ONSITE ATM [Generated by Portal Login: Darve-01 C

250 Is At Customer Location. CSR: PROB: 25 SN: 94-41097928 Date: 19/12/11 Time: 1005 Call: Mr.ram subaroa- [4Tell Rul

omer Location. CSR: PROB: 00 SN: 94-39730406 Date: 05/02/12 Time: 0531 Call: Mr Detected Revisit Threshold [LEVEL 1]

BLANK>; Now IN112A41

mer Location. CSR: PROB: 25 SN: 94-37467620 Date: 22/02/12 Time: 0239 Call: mr call is schedule for today 1000hrs same

dia to be configured [Generated by Portal Login: DeepakPu Contact: Vikas Mishra 022-30969981 Vikas.Mishra@diebold.com]

w IN112a41 PM done .ATM Tested working fine..

28421241 W111080028 Is At Customer Location. CSR: PROB: 25 SN: 94-45479862 Date: 08/11/11 Time: 0243 Call: mr WO

ated by Portal Login: JadhavDh Contact: Dharmesh Jadhav 022-61957645 vb_msc@fss.co.in] [4Tell Rule - RR-ATM_OutOfServ

lity to be checked; Rat mesh to be installed & captured in remarks while closure; Network Card MAC Address to be captured

LVB No.67-15-29/A; Ground Floor; Pithapuram Road; Opp.JNTU; Nagemallithota; Kakinada - 533003 Contact person - Assi

w IN112a36 WO CSR Was IN112a36; Now in112a95 WO CSR Was in112a95; Now IN112A01 First ETA has been set: 10/03/1

m subaroa- [4Tell Rule - RR-ATM_OutOfService] Detected Revisit Threshold [LEVEL 1] WO CSR Was <BLANK>; Now r1inrv02 $

s.co.in] WO CSR Was <BLANK>; Now in112j24 informed CE regarding the call W203161889 accepted by c2inds03 on 16/03/1

are. WO unassigned from r1inhn01; Now WO is Open. First ETA has been set: 24/03/12 19:00 WO CSR Was <BLANK>; Now I

accepted by c2injd01 on 19/03/12 10:22 cleared the nv ram and cleared the jam notes. Mc working fine.

all: mr WO CSR Was <BLANK>; Now In112B07 ce accepterd teh call. WO CSR Was In112B07; Now In112a95 As per ce site is s

PROB: 25 SN: 94-37467620 Date: 22/02/12 Time: 0239 Call: mr Informed to ce WO CSR Was <BLANK>; Now In112a01 First

ot Locally Available Ordered PN 0090022518 CRT-XGA COLOUR 15 INCH Remedy ID FSC9265703 - I203200161 from INFMUM

CS_Portal@DAYH01LN.DAYTONOH.NCR.COM] WO CSR Was <BLANK>; Now in112a41 First ETA has been set: 03/04/12 15:10

12 Time: 0624 Call: Mr WO Type Was CHGC; Now CHGI As Per Above Remarks CHGC to CHGI **Inq call from Rizwan Tata. W

Call: mr [4Tell Rule - RR-ATM_RRWords] WO CSR Was <BLANK>; Now r1inhn01 Customer is busy in brach hence not able to

| | WO CSR Was <BLANK>; Now in112a41 Informed CE First ETA has been set: 18/03/12 13:55 W203180348 accepted by c2

PN 4450721021 Remedy ID FSC9266292 order processing - (Same Day) - Not Locally Available Ordered PN 4450721021 SHUT

been set: 23/03/12 18:28 adjust the lan cable and port. Ping the switch ip. Tested working fine. Tranx 0180 cash withdrawal o

: mr WO CSR Was <BLANK>; Now IN112A41 First ETA has been set: 30/03/12 18:35 W203302853 accepted by c2injd01 on 3

24 WO CSR Was IN112J24; Now IN112A41 First ETA has been set: 30/03/12 17:21 W203302562 accepted by c2injd01 on 30

unassigned from r1insp01; Now WO is Open. WO CSR Was <BLANK>; Now IN112J24 WO CSR Was IN112J24; Now IN112A41

PN 0090023849 Remedy ID FSC9265884 order processing - (Same Day) - Not Locally Available Ordered PN 0090023908 PRIN

am subaroa- WO CSR Was <BLANK>; Now in112a41 First ETA has been set: 19/03/12 19:00 **esc;FSM bala and asm pandey

R Was <BLANK>; Now in112a97 First ETA has been set: 19/03/12 19:35 WO CSR Was in112a97; Now in112a41 WO Type Wa

005 Call: Mr.ram subaroa- WO CSR Was <BLANK>; Now in112a41 Accept Date/Time is set to 24/03/12 12:29 IN112A41EV- T

First ETA has been set: 29/02/12 14:30 Update cd is not installed and nvigil is not updated during the time of installation. TL

l: mr WO CSR Was <BLANK>; Now IN112a41 First ETA has been set: 26/03/12 20:20 dash card reader-0090022394 Request

Generated by Portal Login: Darve-01 Contact: Santosh Darvesh 022-61957623/22/21/24/49 santhoshd@fss.co.in] WO CSR W

1005 Call: Mr.ram subaroa- [4Tell Rule - RR-ATM_OutOfService] Detected Revisit Threshold [LEVEL 1] WO CSR Was <BLANK>

Detected Revisit Threshold [LEVEL 1] *RRS* WO CSR Was <BLANK>; Now r1innw01 cell not getting connect still same prob- n

all is schedule for today 1000hrs same inform to santosh from tata First ETA has been set: 31/03/12 10:00 WO CSR Was <BL

0969981 Vikas.Mishra@diebold.com] WO Type Was 2; Now CHGC radia to be configured APPROVAL AWAITED mail from shive

te: 08/11/11 Time: 0243 Call: mr WO CSR Was <BLANK>; Now in112a41 First ETA has been set: 19/03/12 20:30 Mail sent t

co.in] [4Tell Rule - RR-ATM_OutOfService] WO CSR Was <BLANK>; Now r1insp01 spoken with cust as per him after one trans

ork Card MAC Address to be captured from the ATM add;(Euronet - HDFC)D No. 50-1-5/B; Main Road; Jagannaikpuram; Ka

nada - 533003 Contact person - Assistant Manager - Mr. Leela Venkateshwara Rao - 9985283803 WO CSR Was <BLANK>; N

2A01 First ETA has been set: 10/03/12 16:00 As per CE branch customer is not available at site so call will be attended on 12

O CSR Was <BLANK>; Now r1inrv02 $RRs$ Number busy... $RRs$ Still number busy passing to CT WO unassigned from r1in

889 accepted by c2inds03 on 16/03/12 19:44 WO CSR Was in112j24; Now IN112A41 First ETA has been set: 16/03/12 20:49

2 19:00 WO CSR Was <BLANK>; Now IN112A41 W203241121 accepted by c2injd01 on 24/03/12 17:22 Ping the IP configurat

. Mc working fine.

2B07; Now In112a95 As per ce site is suported by kakinada Informed t c e **inq call trupti-tata. First ETA has been set: 09/03

SR Was <BLANK>; Now In112a01 First ETA has been set: 11/03/12 20:38 dash cardreaddrer damage; part no.0090022394 tr

SC9265703 - I203200161 from INFMUMBA has been processed. - Same Day - YCH by FSC Order Part:0090022518 shipped fro

rst ETA has been set: 03/04/12 15:10 W204032146 accepted by c2injd01 on 03/04/12 11:32 **esc;FSM bala and asm nevill

o CHGI **Inq call from Rizwan Tata. WO CSR Was <BLANK>; Now In112B08 WO CSR Was In112B08; Now in112a95 Ce will ch

mer is busy in brach hence not able to go to ATM for remote support. WO unassigned from r1inhn01; Now WO is Open. WO CS

12 13:55 W203180348 accepted by c2invb02 on 18/03/12 12:15 WO Type Was 2; Now 4 As per the update from CE this call

vailable Ordered PN 4450721021 SHUTTER ASSEMBLY MOTOR LOWER Remedy ID FSC9266292 - I203200385 from INFHYD

ng fine. Tranx 0180 cash withdrawal of rs.1200 predictive sw not loaded as ce does not have CD; NCR Ce mahesh will arrange

203302853 accepted by c2injd01 on 30/03/12 16:50 WO Type Was 2; Now chgc Remarks: found la guard lock is not working

03302562 accepted by c2injd01 on 30/03/12 16:50 today ce was busy with other call ( INST ) WO CSR Was IN112A41; Now

O CSR Was IN112J24; Now IN112A41 as per ce mahesh ce ravi is working at site First ETA has been set: 04/04/12 11:56 445

vailable Ordered PN 0090023908 PRINTER-W/TRANSPORT 40 COLUMN Remedy ID FSC9265884 SPO30306378 from CENTR

19:00 **esc;FSM bala and asm pandey via mail;SLa missed yest as CE was on outlocation call W203191106 accepted by c2injd

in112a97; Now in112a41 WO Type Was 1; Now 4 cst sc 11:00hrs on 20/02/12 **esc;FSM bala and asm neville via mail;SLa in

set to 24/03/12 12:29 IN112A41EV- The ETA for this work order is invalid; please update the ETA time. call is pending for int

ted during the time of installation. TL sridhar will arrange UPdate CD. Approx ETa 01st march CE will received the same on 0

ash card reader-0090022394 Request I004898451 was successfully created. (ARNOTE 1100) PN 0090022394 Remedy ID FSC9

24/49 santhoshd@fss.co.in] WO CSR Was <BLANK>; Now IN112a41 First ETA has been set: 26/03/12 19:35 dash card reader

hold [LEVEL 1] WO CSR Was <BLANK>; Now R1INSA02 atm is showing screen blank. this problem happens after screen loadin

not getting connect still same prob- no ringing tine coming from call WO unassigned from r1innw01; Now WO is Open. WO C

et: 31/03/12 10:00 WO CSR Was <BLANK>; Now in112a41 Detected Revisit Threshold [LEVEL 1] dash card : 0090022394 Req

d APPROVAL AWAITED mail from shivendrarsingh@unionbankofindia.com Sat 1/7/2012 10:37 AM APPROVAL RECEIVED WO

been set: 19/03/12 20:30 Mail sent to FSM **Esc to Mr.NVS;Hanuman FSM & Sr Ce TN Naveen kumar via Mail for response

n with cust as per him after one transaction time out error showing atm offsite cust not at site suspected switch issue call pas

5/B; Main Road; Jagannaikpuram; Kakinada. 533002. Contact person - Jitendra 7498077183 WO CSR Was <BLANK>; Now in

9985283803 WO CSR Was <BLANK>; Now in112k24 AS PER CUSTOMER SITE IS READY BUT CE IS BUSY WITH OUT LOCAT

le at site so call will be attended on 12/03 at 10.00am update as on dated 10/03 DNS migration sw not avail and lan connecti

assing to CT WO unassigned from r1inrv02; Now WO is Open. WO CSR Was <BLANK>; Now IN112A41 First ETA has been set:

irst ETA has been set: 16/03/12 20:49 Ce Su For part Require part-0090022621 Request I004880201 was successfully create

4/03/12 17:22 Ping the IP configuration and Ej is enabled. ATM Tested working fine. Tran Number 9951.

pti-tata. First ETA has been set: 09/03/12 15:00 Call assigned to Ce without informing - WO CSR Was In112a95; Now in112a0

ddrer damage; part no.0090022394 tried calling hanuman num not responding. WO Type Was 2; Now CHGC As per remarks Q

SC Order Part:0090022518 shipped from Mumbai stores. ETA is 16:00hrs on 21/03/2012 @ Hyderabad. AWB:126729387 ond

11:32 **esc;FSM bala and asm neville via mail;SLa in danger as ce busy on another call clear the transport sensor tested ATM

as In112B08; Now in112a95 Ce will check door hinges availabilitya and revert WO CSR Was in112a95; Now IN112J24 Request

m r1inhn01; Now WO is Open. WO CSR Was <BLANK>; Now in112a41 WO CSR Was in112a41; Now in112j24 W203220726 ac

4 As per the update from CE this call has been re-scheduled for tommorrow as per the custodian told him that Cassete is not

C9266292 - I203200385 from INFHYDER has been processed. - Same Day - YCH by FSC Order PN 4450721021 shipped from

have CD; NCR Ce mahesh will arrange the same

ks: found la guard lock is not working taken remote support from TSS and as per them safe to be break open. Part required is

( INST ) WO CSR Was IN112A41; Now in112j24 Request I004909277 WO CSR Was IN112j24; Now IN112A41 PN 4450728233 R

ETA has been set: 04/04/12 11:56 4450587806 Gear drive qty 2 Request I004916984 4450644331 belt qty 1 Request I004916

C9265884 SPO30306378 from CENTRAL-S has been processed. - Next Day - Fedex by rs185226 Part: 0090023908 shipped

n call W203191106 accepted by c2injd01 on 20/03/12 08:53 cleaned the NV ram and atm workingfine

M bala and asm neville via mail;SLa in danger as ce busy on calls W203191402 accepted by c2injd01 on 20/03/12 08:53 WO

te the ETA time. call is pending for internal rason as part is already requested in PM call. Part ETA at site is awaited First ETA

march CE will received the same on 02nd march Update CD still not received. CE will receive the same by tom 2nd half. Activ

100) PN 0090022394 Remedy ID FSC9294046 order processing - (Same Day) - Not Locally Available Ordered PN 0090022394

set: 26/03/12 19:35 dash card reader-0090022394 Request I004898447 was successfully created. (ARNOTE 1100) PN 009002

is problem happens after screen loading activity done on 24/3/2012. suspedcted download issue. Passing Call To Control Tow

om r1innw01; Now WO is Open. WO CSR Was <BLANK>; Now in112a41 First ETA has been set: 21/03/12 12:40 WO CSR Was

LEVEL 1] dash card : 0090022394 Request I004909265 PN 0090022394 Remedy ID FSC9319180 order processing - (Same Da

2 10:37 AM APPROVAL RECEIVED WO CSR Was <BLANK>; Now IN112A95 ce loaded with calls; ETA 12th jan ETA revised to 1

N Naveen kumar via Mail for response & resolution missed due to no revert from ce **esc;AFSM suresh via mail;SLa missed ye

at site suspected switch issue call passing to ct WO unassigned from r1insp01; Now WO is Open. WO CSR Was <BLANK>; Now

77183 WO CSR Was <BLANK>; Now in112a41 First ETA has been set: 02/04/12 17:00 CE not getting the dowload hence call

Y BUT CE IS BUSY WITH OUT LOCATION CALL First ETA has been set: 27/09/11 16:30 (27/09/11 S/W not available with C

igration sw not avail and lan connectivity not good. Switch IP is not pinging. TL sridhar will arrange the sw updated 12/03/12

Now IN112A41 First ETA has been set: 27/03/12 19:50 WO Type Was 1; Now 4 W203271864 accepted by c2inrp02 on 27/03/1

st I004880201 was successfully created. (ARNOTE 1100) PN 0090022621 Remedy ID FSC9252576 order processing - (Same D

ran Number 9951.

WO CSR Was In112a95; Now in112a01 **esc;fSM bala and asm neville via mail;SLa missed yest due to internal reason as Ce

pe Was 2; Now CHGC As per remarks QUOTATION TO BE SENT mail sent to TM WO unassigned from In112a01; Now WO is O

12 @ Hyderabad. AWB:126729387 ondot. Part:0090022518 ETA REVISED WITH 13:00 ON 22/03/2012 AS PER ONDOT. WO u

ll clear the transport sensor tested ATM working fine

Was in112a95; Now IN112J24 Request I004876259 DOOR HINGES QTY 2 PN 0090011164 Remedy ID FSC9245419 order pro

12a41; Now in112j24 W203220726 accepted by c2injd01 on 22/03/12 14:03 First ETA has been set: 22/03/12 17:20 as per

custodian told him that Cassete is not functioning properly. cleaned the dispenser sensor and atm workingfie

SC Order PN 4450721021 shipped from INFHYDER to Site; thru ONDOT awb# 204425817; ETA is on 21/3/2012 @ 18:30Hrs.

safe to be break open. Part required is 0090018987 Request I004907960 PN 0090026834 Remedy ID FSC9315136 order proc

2j24; Now IN112A41 PN 4450728233 Remedy ID FSC9319196 order processing - (Same Day) - Not Locally Available Ordered P

450644331 belt qty 1 Request I004916989 4450612652 vacuum pump Request I004916993 **esc;fSM bala;asm neville and p

rs185226 Part: 0090023908 shipped 20/03/12 to IN112A41 Airway Bill: 181595670 ONDOT Part: 0090023908 shipped FRO

tm workingfine

d by c2injd01 on 20/03/12 08:53 WO Type Was 4; Now chgf no problem found TXN-5020

l. Part ETA at site is awaited First ETA has been set: 25/03/12 12:00 As per ce cleared the NV Ram

eceive the same by tom 2nd half. Activity will be done accordingly-02/03/12 ce unwell and not avail till 07th march. CE havin

ally Available Ordered PN 0090022394 MAGNETIC STRIPE/SMART CARD DI Remedy ID FSC9294046 - I203260997 from INF

lly created. (ARNOTE 1100) PN 0090022394 Remedy ID FSC9294019 order processing - (Same Day) - Not Locally Available ma

oad issue. Passing Call To Control Tower... Dispatch The Engineer.... WO unassigned from R1INSA02; Now WO is Open. WO C

een set: 21/03/12 12:40 WO CSR Was in112a41; Now in112j24 **esc;fSM bala and asm neville via mail;SLa in danger as ce b

C9319180 order processing - (Same Day) - Not Locally Available Ordered PN 0090022394 MAGNETIC STRIPE/SMART CARD

th calls; ETA 12th jan ETA revised to 14th jan call will be attended on 15th feb CE Busy on calls; REvised eta 17th feb ce busy

c;AFSM suresh via mail;SLa missed yest as there is no revert from CE W203191721 accepted by c2injd01 on 20/03/12 08:53

O is Open. WO CSR Was <BLANK>; Now in112a41 First ETA has been set: 26/03/12 13:17 W203260276 accepted by c2injd01

CE not getting the dowload hence call suspended. Load the base and update. Base IUI repointed update loaded and download i

0 (27/09/11 S/W not available with CE and will be sent today) MEETING WITH AP TERRITORY MANAGER IN RAJAHMUNDR

will arrange the sw updated 12/03/12 call will be attended tom 14th march at 09:30-13/03/12 WO CSR Was IN112A01; Now

1864 accepted by c2inrp02 on 27/03/12 18:57 as per CE Spoken with cust callneed to sch at 09.00hrs on Tommrrow ce has

C9252576 order processing - (Same Day) - Not Locally Available Ordered PN 0090022621 MCR-DIP Remedy ID FSC9252576 -

ssed yest due to internal reason as Ce was not informed about the call W203080482 accepted by c2injd01 on 09/03/12 17:00

assigned from In112a01; Now WO is Open. WO CSR Was <BLANK>; Now in112a41 CE spoke to AFSM hanuman; part to be req

ON 22/03/2012 AS PER ONDOT. WO unassigned from in112a41; Now WO is Open. WO CSR Was <BLANK>; Now IN112A41 Pa

64 Remedy ID FSC9245419 order processing - (Same Day) - Not Locally Available Ordered PN 0090011164 HINGE-ASSY Rem

has been set: 22/03/12 17:20 as per jp need to be replace [part no-0090009965 Request I004892110 was successfully create

r and atm workingfie

17; ETA is on 21/3/2012 @ 18:30Hrs. **esc;fSM bala;asm neville and pm ravikumar via mail;Resolution missed for part. SHUT

34 Remedy ID FSC9315136 order processing - (Same Day) - Not Locally Available Ordered PN 0090026834 SAFE LOCK ELECT

Day) - Not Locally Available Ordered PN 4450728233 MOTHERBOARD - INTEL GL40 CHIPS Remedy ID FSC9319196 - I2033

993 **esc;fSM bala;asm neville and pm ravikumar via mail;Resolution will be missed for part. Multiple part requested.Mc is o

NDOT Part: 0090023908 shipped FROM central w/h ;eta is 18:00 on 22.03.2012 at vijayawada stores PN 0090023908 BOL 1

he NV Ram

nd not avail till 07th march. CE having one activity ( EPP rollout ) planned for 8th march. this site will be done on 9th march

D FSC9294046 - I203260997 from INFHYDER has been processed. - Same Day - YCH by FSC Order PN 0090022394; Part no

- (Same Day) - Not Locally Available mail sent to EICS to cancel the requested part as it requertsed by mistake PN 0090022394

m R1INSA02; Now WO is Open. WO CSR Was <BLANK>; Now IN112A41 First ETA has been set: 26/03/12 17:40 ce cleared th

neville via mail;SLa in danger as ce busy on call W203210317 accepted by c2injd01 on 21/03/12 11:43 Pick Module 445068

4 MAGNETIC STRIPE/SMART CARD DI Remedy ID FSC9319180 - I203310232 from INFHYDER has been processed. - Same

on calls; REvised eta 17th feb ce busy will be done on monday 27/2 First ETA has been set: 27/02/12 10:00 (02/03/12 Radia

epted by c2injd01 on 20/03/12 08:53 fixed the screw of the hood lock. Tested working fine

17 W203260276 accepted by c2injd01 on 26/03/12 11:27 ce is going to tata ATM due to Esca recd ce will revert back with sr

pointed update loaded and download is not coming. Mr.Jitendra from euronet said leave the site and reaload the software toda

RITORY MANAGER IN RAJAHMUNDRY A ND ALSO TO THE SOFTWARE CD'S FROM SENIOR CE mail sent to sc for updates

3/03/12 WO CSR Was IN112A01; Now IN112A41 ATM installed succsssfully IC collected Docket No:D14031741

sch at 09.00hrs on Tommrrow ce has suspend the call and he dnt hav the part no so he will revert back within 15 mins 44506

1 MCR-DIP Remedy ID FSC9252576 - I203160662 from INFHYDER has been processed. - Same Day - YCH by FSC Order pn

epted by c2injd01 on 09/03/12 17:00 **inq call nitesh from tata Call will be attended on 10th march Predictive sw not avail w

poke to AFSM hanuman; part to be requestred on non chgc basis WO Type Was CHGC; Now 2 dash card reader required 0090

CSR Was <BLANK>; Now IN112A41 Part 0090022518 still not delivered.Mail sent to eics to reconfirm part delivery status mail

ed PN 0090011164 HINGE-ASSY Remedy ID FSC9245419 - I203150235 from INFHYDER has been processed. - Same Day - Y

st I004892110 was successfully created. (ARNOTE 1100) PN 0090009965 Remedy ID FSC9279344 order processing - (Same D

mail;Resolution missed for part. SHUTTER ASSEMBLY MOTOR is requested.Mc is non-op EM#10 mail sent to RLM to assist o

ed PN 0090026834 SAFE LOCK ELECTRONIC Remedy ID FSC9315136 - I203300695 from INFCHENN has been processed. -

HIPS Remedy ID FSC9319196 - I203310239 from INFNAGPR has been processed. - Same Day - YCH by FSC Order PN 44507

r part. Multiple part requested.Mc is op Ordered PN 4450587806 GEAR-DRIVE 36T-5W Remedy ID FSC9336289 - I20404037

yawada stores PN 0090023908 BOL 181595670 ONDOT on Remedy ID FSC9265884 PN 0090023908 DELIVERED ON 22/3

h. this site will be done on 9th march 05/03/12 WO CSR Was in112a01; Now in112a95 WO CSR Was in112a95; Now in112a0

y FSC Order PN 0090022394; Part not available @ INFHYDER.Kindly Process from other location. PN 0090022394 Remedy ID

requertsed by mistake PN 0090022394 order cancelled from hyder as per e-mail from SC/Dhiraj. Ordered PN 0090022394 MAG

een set: 26/03/12 17:40 ce cleared the NVRAM of PC Core and replaced the alternate PC RAM EJ disabled and enabled and te

21/03/12 11:43 Pick Module 4450686427 Request I004888091 Ordered PN 4450686427 MODULE-ARIA3 DOUBLE PICK AS

NFHYDER has been processed. - Same Day - YCH by FSC Order PN 0090022394 Shipped from INFHYDER to Site ETA on 02/0

set: 27/02/12 10:00 (02/03/12 Radia sw still not received. CE will receive the same by tom 2nd half. Activity will be done acc

to Esca recd ce will revert back with sr number enter ATM properties and clear the nv ram of JP RP tested woriking fine

e the site and reaload the software today at 09:30am.

ENIOR CE mail sent to sc for updates - as on 28 sept 11 ce rajsehkhar Tel:9010713384 (28/09/11 - Ce is already dispatched

Docket No:D14031741

will revert back within 15 mins 4450683667 Request I004901304 was successfully created. (ARNOTE 1100) 0090017622 Req

d. - Same Day - YCH by FSC Order pn 0090022621 shipped from INFHYDER toAMALAPURAM eta is 18/03/2012 @ 16:00hrs t

n 10th march Predictive sw not avail with CE;Mail sent to FSM pick module 4450686427/Mc is op Request I004866739 PN 44

Now 2 dash card reader required 0090022394 Request I004880940 PN 0090022394 Remedy ID FSC9255311 order processing to reconfirm part delivery status mail sent to harish lamba:Part ETA at site required on priority as SLM call is also logged for

R has been processed. - Same Day - YCH by FSC Order PN 0090011164; as per CE part required from INFVISAK. WO CSR W

C9279344 order processing - (Same Day) - Not Locally Available Ordered PN 0090009965 PRINTER-40 COL JOURNAL ONLY

op EM#10 mail sent to RLM to assist on part status PN 4450721021 revised eta; 13:30 on 22-3-2012 due to oda location EM#1

om INFCHENN has been processed. - Same Day - YCH by FSC Order QUOTATION TO BE SENT PN 0090026834 part arranged

me Day - YCH by FSC Order PN 4450728233 shipped from infnagpur to vijayawada store eta is 18:00hrs on 02/04/2012 thru

Remedy ID FSC9336289 - I204040376 from INFHYDER has been processed. - Next Day - YCH by FSC Order Ordered PN 445

PN 0090023908 DELIVERED ON 22/3/12 AT 13:00hrs at VIJAYAWADA YCH. PN 0090023908 BOL 181595670 ONDOT on R

WO CSR Was in112a95; Now in112a01 call is suspended as dvd drive is not available. CE mahesh will arrange the same. app

r location. PN 0090022394 Remedy ID I004898633 order processing - (Same Day) - Not Locally Available PN 0090022394 Rem

C/Dhiraj. Ordered PN 0090022394 MAGNETIC STRIPE/SMART CARD DI Remedy ID FSC9294019 - I203260995 from INFHY

C RAM EJ disabled and enabled and tested ATM is working fine.

27 MODULE-ARIA3 DOUBLE PICK ASM Remedy ID FSC9271525 - I203210281 from INFHYDER has been processed. - Same

d from INFHYDER to Site ETA on 02/04/2012 @ 17:00hrs; Saami Awb # 265751. PN 0090022394 mail sent to ych to update b tom 2nd half. Activity will be done accordingly) ce unwell and not avail till 07th march. CE having one activity ( EPP rollout )

am of JP RP tested woriking fine

(28/09/11 - Ce is already dispatched for INST) TSO|gx002f08| CASH LOADING PENDING AND THE CAMERA NEED TO BE I

ated. (ARNOTE 1100) 0090017622 Request I004901306 was successfully created. (ARNOTE 1100) PN 4450683667 Remedy ID

URAM eta is 18/03/2012 @ 16:00hrs thru ondot awb#204425786 **esc;FSM bala;asm neville and pm ravikumar via mail;Reso

7/Mc is op Request I004866739 PN 4450707660 Remedy ID FSC9224630 order processing - (Same Day) - Not Locally Availabl

medy ID FSC9255311 order processing - (Same Day) - Not Locally Available Ordered PN 0090022394 MAGNETIC STRIPE/SMA

priority as SLM call is also logged for same atm.Mc is non-op mail sent to ondot to provide the delivery status of part at site P

t required from INFVISAK. WO CSR Was IN112J24; Now in112a41 PN 0090011164 Remedy ID FSC9245419 order canceled m

65 PRINTER-40 COL JOURNAL ONLY Remedy ID FSC9279344 SPO30307652 from CENTRAL-S has been processed. - Same D

n 22-3-2012 due to oda location EM#10 mail sent to RLM to assist on part status Mail sent to YCH tocfm the delivery status. A

E SENT PN 0090026834 part arranged from chennai stores to site; Kakinada; vide ondot awb#204428360. eta is 1600 hrs on

e eta is 18:00hrs on 02/04/2012 thru ondot awb#204423517. PN 4450728233 mail sent to ych to update best part ETA PN 44

y - YCH by FSC Order Ordered PN 4450644331 BELT-VERTICAL TRANSPORT Remedy ID FSC9336292 - I204040376 from INF

23908 BOL 181595670 ONDOT on Remedy ID FSC9265884

CE mahesh will arrange the same. approx ETA 12th march Call planned for 15th march-14/03/12 WO CSR Was in112a01; No

Locally Available PN 0090022394 Remedy ID FSC9294046 order canceled Ordered PN 0090022394 MAGNETIC STRIPE/SMA

SC9294019 - I203260995 from INFHYDER has been processed. - Same Day - YCH by FSC Order WO Type Was 1; Now chgc c

FHYDER has been processed. - Same Day - YCH by FSC Order PN 4450686427 Remedy ID FSC9271525 order processing - (

90022394 mail sent to ych to update best part ETA **esc;FSM bala;asm neville and pm ravikumar via mail;Resolution is misse

CE having one activity ( EPP rollout ) planned for 8th march. this site will be done on 9th march -05/03/12 call suspended fo

NG AND THE CAMERA NEED TO BE INS TALLED ce rajsekhar TEl:9010713384 ETA 13:00 planned for today 29/09/11 GEMS

OTE 1100) PN 4450683667 Remedy ID FSC9300822 order processing - (Same Day) - Not Locally Available PN 0090017622 Rem

eville and pm ravikumar via mail;Resolution missed for part yesterday.Mc is non-op EM#10 mail sent to eics team to asist on

ing - (Same Day) - Not Locally Available Ordered PN 4450707660 MODULE-ARIA3 DOUBLE PICK ASM Remedy ID FSC922463

0090022394 MAGNETIC STRIPE/SMART CARD DI Remedy ID FSC9255311 - I203170241 from INFHYDER has been process

ide the delivery status of part at site Pm done

edy ID FSC9245419 order canceled mail from umesh -eics to reorder the parts Request I004878747 PN 0090011164 Remedy I

TRAL-S has been processed. - Same Day - Fedex by FSC Order Part: 0090009965 shipped 22/03/12 to IN112J24 Airway B

ent to YCH tocfm the delivery status. As per ondot part is delivered at site. cust schld for 11.00hrs tomorrow WO CSR Was in1

t awb#204428360. eta is 1600 hrs on 02.04.2012. WO Type Was chgc; Now chgi Mail from AFSM hanuman; Call type will be c

t to ych to update best part ETA PN 4450728233 PLEASE IGNORE PREVIOUS REMARKS. PN 4450728233 PART NOT AVAILA

D FSC9336292 - I204040376 from INFHYDER has been processed. - Next Day - YCH by FSC Order PN 4450587806 Remedy I

-14/03/12 WO CSR Was in112a01; Now IN112A41 Insatalled Radia and updated DBR software Docket NO:40801 DVDR docke

090022394 MAGNETIC STRIPE/SMART CARD DI Remedy ID I004898633 SPO30308653 from CENTRAL-S has been process

SC Order WO Type Was 1; Now chgc cust require electronic lock so call is chgc call kindly sent the qoute to Mr. hanuman as p

y ID FSC9271525 order processing - (Same Day) - Not Locally Available **esc;FSM bala;asm neville and pm ravikumar via mai

ravikumar via mail;Resolution is missed for part.Dash card reader is required. Mc is non-op PN 0090022394 DELIVERED TO

th march -05/03/12 call suspended for DVD drive WO CSR Was IN112A95; Now in112a01 Mail sent to FSM Call planned for 1

:00 planned for today 29/09/11 GEMS Incident created: 000000047149806; WO Removed from Collaboration with GEMS Inc

Locally Available PN 0090017622 Remedy ID FSC9300829 order processing - (Same Day) - Not Locally

#10 mail sent to eics team to asist on part status Shipment delivered 14.00 Hours recd by Bank Security SBH TODAY EM#09

BLE PICK ASM Remedy ID FSC9224630 - I203100179 from INFVWADA has been processed.

241 from INFHYDER has been processed. - Same Day - YCH by FSC Order PN 0090022394; part not available @ INFHYDE

I004878747 PN 0090011164 Remedy ID FSC9250604 order processing - (Same Day) - Not Locally Available Ordered PN 00900

pped 22/03/12 to IN112J24 Airway Bill: 181595561 ondot Part: 0090009965 shipped from bangloure stores

r 11.00hrs tomorrow WO CSR Was in112j24; Now in112a41 For REplacing shutter ;Branch cust pres

m AFSM hanuman; Call type will be chgi as per mr.Suresh vankadaru

S. PN 4450728233 PART NOT AVAILABLE IN INFNAGPR FSL. MAIL SENT TO ESC TEAM. PN 4450728233 Remedy ID FSC931

y FSC Order PN 4450587806 Remedy ID FSC9336289 order processing - (Same Day) - Not Locally Availab

oftware Docket NO:40801 DVDR docket no 40847

53 from CENTRAL-S has been processed. - Same Day - Fedex by cc185110 Part: 0090022394 shipped 27/03/12 to

y sent the qoute to Mr. hanuman as per ce PN 0090022394-I203260995; It was requested by mistake. IT cancelled. PN 00

asm neville and pm ravikumar via mail;Call is now pending for part. Pick module ETA awaited.Mc is op PN

n-op PN 0090022394 DELIVERED TO CE AT 12 00 HRS replaced the card reader tested ATM working fine

01 Mail sent to FSM Call planned for 15th march-14/03/12 WO CSR Was in112a01; Now IN112

ved from Collaboration with GEMS Incident - 000000047149806; SAFE LOCK PROBLEM NOT ABLE TO OPEN THE SAFE LOC

ay) - Not Locally

by Bank Security SBH TODAY EM#09 m

394; part not available @ INFHYDE

Not Locally Available Ordered PN 0090011

om bangloure stores

nch cust pres

M. PN 4450728233 Remedy ID FSC9319196 order canceled Ordered PN 4450728

Not Locally Availab

022394 shipped 27/03/12 to

ed by mistake. IT cancelled. PN 00

waited.Mc is op PN

ATM working fine

M NOT ABLE TO OPEN THE SAFE LOCK T O LOAD THE