Supplier Support Management

NFF
No Fault Found policy
A320 Family and A330/A340 Family
The statements made herein do
not constitute an offer. They are
based on the assumptions shown
and are expressed in good faith.
Where the supporting grounds for
these statements are not shown,
the Company will be pleased to
explain the basis thereof. This
document is the property of
Airbus and is supplied on the
express condition that it is to be
treated as confidential. No use of
reproduction may be made thereof
other than that expressely
authorised.
AIRBUS S.A.S.
31707 BLAGNAC CEDEX, FRANCE
CONCEPT DESIGN GDC
REFERENCE GDCOS-028/04
JANUARY 2004
PRINTED IN FRANCE
AIRBUS S.A.S. 2010
NFF-A320_340cover.qxp:NFFcover.qxp 13/12/11 17:15 Page 1
1
NFF
No Fault Found
policy
A320 Family and
A330/A340 Family
The aim of Airbus No Fault Found (NFF) policy is
to ensure that when a LRU is subject to a cockpit
effect by the aircraft systems, all applicable
maintenance actions and component memory
reading (BITE) are carried out in order to
understand the root cause of the fault message
and avoid any unnecessary unscheduled removal
of the LRU.
The costs associated to unnecessary
unscheduled LRU removals will be significantly
reduced by ensuring that relevant On Aircraft
trouble shooting actions and LRU BITE reading
are performed and that the removal of the LRU for
further testing by Supplier is the only logical step
forward to solve the fault,
The NFF policy shall also apply when a LRU
considered as faulty is returned to the Supplier for
repair but is ultimately found with no fault thus not
enabling to verify the reason for removal. In such
a case and if the removed LRU was shipped to
the Supplier with the appropriate supporting data
defined in this NFF policy , the costs of Supplier
tests will not be charged to the Customer
KEY OBJECTIVES OF THE NFF POLICY
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No Fault Found policy
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DEFINITION OF NFF
The No Fault Found (NFF) status defines the condition of a LRU removed
from the aircraft after having been identified as faulty by appropriate trouble
shooting actions, including BITE test and BITE read-out when applicable, and
for which further testing by the Supplier does not enable the fault to be
confirmed and reason for removal to be verified
APPLICATION
The NFF Policy is intended for application with avionics Components
(Electronic and Electric Equipement). Equipment such as proximity switches,
pressure transducers, circuit breakers and hydraulic, mechanical and engine
system parts are not included in the NFF policy.
Applicability of the NFF policy to the Item and/or Components may be
reviewed with the aim of improving maintenance practices - including Trouble
Shooting Manual (TSM) quality - but the decision to remove a part shall
remain with the Customer.
PROCESS
Tests resulting in NFF may be charged whenever:
G No supporting data is supplied with the unit
G The supporting data does not substantiate the removal
G Operator chooses not to provide the substantiating data after the request
of the suppliers repair station.
When no LRU defect is found to be the origin of a fault message, the cause
will be clarified between the supplier and Airbus. The supplier will open a
specific file for these cases.
Airbus and the suppliers will not support NFF cases where clear TSM
procedures, in relation to a PFR warning message, provide for correct
system trouble shooting.
No Fault Found policy
3
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No Fault Found policy
4
AIMS AND BENEFITS TO BE ACHIEVED FROM IMPLEMENTING
THIS POLICY
Reduction of No Fault Found costs for the Customer.
A better understanding of the Centralised Fault Display System (CFDS)
and Centralised Maintenance System (CMS).
Reduced system interrogation times as experience is gained.
This is in conjunction with the appropriate Programme Trouble Shooting
Manual (TSM).
A better understanding between all Parties and quicker resolution of NFF
issues.
The Supplier or the Supplier's authorised repair station will contact the
Customer and/or the Customer Nominee to ensure that reasons for
removal are understood and to obtain historical data on the LRUs.
Airbus may be involved to make sure that all causes are documented
and to resolve any interface issues with regard to the application of the
NFF policy.
Known or suspected
malfunction
AIRCRAFT MALFUNCTION
UNSCHEDULED REMOVAL
No defect of failure found
UNJUSTIFIED REMOVAL
Failure found whether or not
the failure substantiates
the reason for removal
JUSTIFIED REMOVAL
No failure which
substantiates
the reason for removal even
though another failure
may be found
UNCONFIRMED REMOVAL
Failure found
substantiating
the reason for removal
CONFIRMED REMOVAL
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5
No Fault Found policy
Reduction of unjustified removals will result in optimum utilisation of
Spare Parts.
Improvement of the TSM procedures through correlation of common
NFF removals.
Time to identify rogue LRUs in the Item will be reduced through analysis
of historical records.
This policy is based on the minimum supporting data required to
substantiate an unscheduled removal.
SUPPLIERS RESPONSIBILITY
The Supplier is responsible for keeping historical data by serial number of all LRUs
repaired in his shop. These files shall contain the LRU warranty history and the
total LRU repair history, reasons for removal, testing, NFF , modification standard
and all the work performed on the LRU.
In taking the leadership of the removal analysis, the Supplier or Supplier's
authorised repair station will contact the Customer and/or the Customer Nominee
to obtain any information associated with the LRU removal required to complete
the LRU history.
Industry best practices (refer to REFERENCE paragraph) recommend that if a
component is found NFF for the third time in a short period of time (typically twelve
months) , the Supplier shall perform relevant in depth investigations and testing
that go beyond CMM test procedure in order to identify any hidden or intermittent
failure.
CUSTOMERS AND/OR CUSTOMERS NOMINEE RESPONSIBILITY
The application of the NFF policy along with an adequate Customer and/or Customers
Nominee involvement in trouble-shooting will significantly lower the number of NFF cases.
The Customer and/or Customers Nominee will provide the minimum data for removal
substantiation.
The removal data are:
The initiating Pilot Report (PIREP) and/or Maintenance Report (MAREP) and
Post Flight Report (PFR), and
The BITE/Trouble Shooting Data (TSD) printout as applicable, or
The failure results of the return to service test procedure (as per CMM), and
Historical data of all NFF occurrences at Customers and/or Customer
Nominees facilities (for LRU history files)
______________ ___ _______ _____ ___ 3___
This policy requires that the Airbus operational - Flight Crew Operating Manual (FCOM)
including Operation Engineering bulletins (OEBs) - and maintenance recommendations are
complied with.
The Customer and/or Customers Nominee shall indicate a technical contact on any
communication with the Supplier with respect to this matter.
Note:
The Customer and/or the Customer Nominee is responsible for the Continued
Airworthiness of his LRUs and for tracking maintenance records history by LRU serial
number.
Industry best practices recommend (refer to REFERENCE paragraph) that In the event of
three consecutive NFF experienced with the same LRU in a short period of time (typically
twelve months), the Customer or the Customer nominee shall send the LRU to the Supplier
for in depth investigations and testing that go beyond CMM test procedure.
NFF CHARGE
Tests resulting in NFF situation may be charged whenever:
No or incomplete supporting data is supplied with the unit
The supporting data does not substantiate the removal
Customer and/or Customers Nominee does not to provide the
substantiating data within as reasonable period of time after the request of
the Supplier or the Supplier's repair station.
When no LRU defect is found to be the origin of a fault message, the cause will be clarified
between the Supplier and Airbus. The Supplier will open a specific file for these cases.
Airbus and the Supplier will not support NFF cases where clear TSM procedures, in relation
to a PFR warning message, provide for correct system trouble-shooting.
AUTOMATIC TEST EQUIPMENT (ATE) AT CUSTOMERS FACILITY
The Customer and/or Customers Nominee shall not be deemed liable where it is shown
that the LRU test specification is incomplete or incorrect.
The Supplier shall be responsible for providing, and shall be liable for, test specifications.
The ATE manufacturer is responsible for translation of test specifications.
Where the LRU test specification published in the CMM is shown to be correct, the
Customers selected ATE manufacturer is responsible to clarify NFF resulting from incorrect
implementation. If necessary and requested to do so, the Purchaser may mediate disputes
regarding such issues
Airbus and the Supplier will not support NFF cases where clear TSM procedures, in relation
to a PFR warning message, provide for correct system trouble-shooting.
No Fault Found policy
6
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NFF METHODOLOGY
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No Fault Found policy
7
nffinte?rieurA320.qxp:nffinte rieur.qxp l3/l2/ll l7:04 Page 7
PROCEDURE ON AIRCRAFT
Action is initiated by a cockpit effect or repetitive CFDS/CMS fault message. A cockpit effect
can be in the form of an ECAM warning or oral call out, or crew observation leading to log
book entry.
Log Book entry
All entries are made by the flight crew (PIREP) or maintenance personnel (MAREP) into the
aircraft log.
Post Flight Report (PFR)
PFR is a summary of the ECAM warning messages. These messages are identified and
cross-referenced at the time of message occurrence with the ATA chapter reference of the
LRU. A print is made of the PFR.
BITE Test
Interrogation of CFDS/CMS to confirm LRU failure in reference to the PFR warning or log
book entry.
Fault Confirmed by BITE Test
When a fault of the Item is confirmed through CFDS/CMS, the unscheduled removal is
supported.
A print out shall be made of the BITE test results and shall be returned with the removed
LRU.
The LRU shall be removed in accordance with AMM procedures and dispatched to the
Suppliers authorised repair station with supporting data defined in above paragraph
CUSTOMERS AND/OR CUSTOMERS NOMINEE RESPONSIBILITY.
Fault not confirmed by BITE Test
In the case of intermittent faults, the Customer may decide to delay the LRU removal until
deeper trouble-shooting can be performed. Prior to the LRU removal the Trouble Shooting
Data should be retrieved.
Trouble Shooting Data (TSD)
The TSD is a snapshot of the Item at time of ECAM warning (creation of PFR message). This
information allows an analysis of the Item and to correctly attribute the failure. A print-out
shall be made of the TSD and such print-out shall be returned with the removed LRU.
The LRU shall be removed in accordance with the AMM procedure and dispatched to the
Suppliers authorised repair station with the PFR, BITE test result and TSD.
No Fault Found policy
8
______________ ___ _______ _____ ___ 3___
PROCEDURE IN CUSTOMER AND/OR CUSTOMERS NOMINEE SHOP
LRU Test at Test Bench:
-If the LRU fails test then it is sent for repair.
-If the LRU passes the test it is returned to service.
Unscheduled removal supported by ATE results
The LRU is returned to Suppliers repair station together with the ATE failure report. and
supporting data defined in above paragraph CUSTOMERS AND/OR CUSTOMERS
NOMINEE RESPONSIBILITY .
CFDS/CMS print included with LRU
If the PFR and the BITE Test Results or the TSD or the ATE failure results are communicated
to the Supplier and demonstrate (in conjunction with TSM) that the removal is justified, then
no testing charges will apply in case of NFF.
If the above data confirms Aircraft system fault other than the Item, and if no Airbus
Operational or Maintenance procedure exists to prevent LRU removal, Airbus will warrant
that the Aircraft system responsible party supports test charges.
Removals not supported by CFDS/CMS data
The LRU is considered as an unsupported unscheduled removal.
The Customer or Customers Nominee will be charged for testing in case of NFF.
REFERENCE
ARINC Document :
ARINC REPORT 672 Guidelines for the reduction of No Fault Found
No Fault Found policy
9
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No Fault Found policy
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No Fault Found policy
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No Fault Found policy
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Supplier Support Management
NFF
No Fault Found policy
A320 Family and A330/A340 Family
The statements made herein do
not constitute an offer. They are
based on the assumptions shown
and are expressed in good faith.
Where the supporting grounds for
these statements are not shown,
the Company will be pleased to
explain the basis thereof. This
document is the property of
Airbus and is supplied on the
express condition that it is to be
treated as confidential. No use of
reproduction may be made thereof
other than that expressely
authorised.
AIRBUS S.A.S.
31707 BLAGNAC CEDEX, FRANCE
CONCEPT DESIGN GDC
REFERENCE GDCOS-028/04
JANUARY 2004
PRINTED IN FRANCE
AIRBUS S.A.S. 2010
NFF-A320_340cover.qxp:NFFcover.qxp 13/12/11 17:15 Page 1