the third volume in the internationally bestselling mckinsey trilogy, the mckinsey e ngagement is an action guide to realizing the

consistently high level of busines s solutions achieved by the experts at the worlds most respected consulting firms. former consultant dr. paul friga distills the guiding principles first presented in the bestselling the mckinsey way and the tested-in-the-trenches methodologies ou tlined in the mckinsey mind, and combines them with many of the principles and p rocedures implemented by the military and other organizations. the result is not hing less than the business equivalent of a special forces field manual. true to its stated goal of arming consultants and corporate problem solvers with a b lueprint for achieving consistently phenomenal results, the mckinsey engagement is short on theory and long on action. each chapter focuses on one element in th e celebrated team focus problem-solving model and features a concise discussion of a key concept or principle, followed by: clear rules of engagement a set of operating tactics sophisticated problem solving tools easy-to-follow action steps exercises, checklists, and training tips war stories and best practices case studies a toolkit for bringing clarity, discipline, and purpose to all your problem-solving and change management initiatives, the mckinsey engagement is an indispensable g uide for consultants, as well as for executives, managers, students, and corpora te trainers. acknowledgments preface introduction part 1 team chapter 1talk concept rules of engagement rule 1communicate constantly rule 2listen attentively rule 3separate issues from people operating tactics stories from the field case study chapter 2evaluate concept rules of engagement rule 1discuss team dynamics rule 2set expectations and monitor results rule 3develop and reevaluate a personal plan operating tactics . stories from the field case study chapter 3assist concept rules of engagement rule 1leverage expertise rule 2keep teammates accountable rule 3provide timely feedback operating tactics stories from the field case study chapter 4motivate concept rules of engagement rule 1identify unique motivators rule 2positively reinforce teammates rule 3celebrate achievements

operating tactics stories from the field case study part 2 focus chapter 5frame concept rules of engagement rule 1identify the key question rule 2develop the issue tree rule 3formulate hypotheses operating tactics stories from the field case study afterword the team focus rules of engagement index of stories from the field list of illustrations index