Canadian International College

BTEC 421 E-commerce Technologies

Final Report IT-Innovators http://ahmedkhattab.webs.com

Cobone
www.cobone.com Ahmed Adel Ahmed Sherif 20080010 20080322

Hadeer Mohamed 20080307 Mohamed Taha Taher Azeez 20060425 20080310

Zeinab Mohamed 20080110

Submitted to: Professor. Lili Saghafi

Cobone.com

|2

TABLE OF CONTENT Abstract.............................................................................. 3 Introduction.....................................................................4

BACKGROUND.........................................................................................................4 VALUE CHAIN..........................................................................................................4 CHANNEL CONFLICT..............................................................................................5 REVENUE MODEL....................................................................................................5

MARKETING & WEB PRESENCE..........................................................6

MARKETING STRATEGY....................................................................................... 6 MARKET SEGMENTATION ....................................................................................7 ADVERTISING.......................................................................................................... 7 WEB PRESENCE........................................................................................................7 STICKINESS...............................................................................................................7

SWOT ANALYSIS......................................................................................8
STRENGTHS............................................................................................................. 9 WEAKNESSE...........................................................................................................12 OPPORTUNITIES.................................................................................................... 13 THREATS................................................................................................................. 14

TECHNOLOGY.........................................................................................15
NETWORK ARCHITECTURE ............................................................................... 15 TRANSACTION PROCESSING.............................................................................. 15 PAYMENT METHODS............................................................................................ 16 SECURITY................................................................................................................ 16 DYNAMIC & STATIC CONTENT ......................................................................... 17

INTERNATIONAL, LEGAL & ETHICAL ISSUES..............................18

LANGUAGE AND CULTUREAL ISSUES ............................................................ 18 LEGAL AND TAX ISSUES..................................................................................... 18 ETHICAL ISSUES ................................................................................................... 18

Appendix: Test result from www.netcraft.com ..........................................20 Appendix: Cobone.com statement of privacy..............................................21 Appendix: Payment method of Cobone.com...............................................27 Appendix: details for certificate from Thawte............................................27 Appendix: Group Contract...........................................................................28 Appendix: Project Proposal..........................................................................30 Appendix: Sample minutes ..........................................................................32 Appendix: Reference ....................................................................................35

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

|3

Abstract The Purpose of this paper is to analyze an E-Commerce website called COBONE (http://www.cobone.com) and to distinguish the advantages and disadvantages of this company, this paper contributes to several areas of web usage analysis for an E-commerce website, and firstly we present the analysis requirements. Second analyzing the effectiveness of various business efforts in online stores such as marketing, merchandising, and site design. Third, we describe data management architecture for e-commerce data analysis. To improve the companys web site performance, we find out its website objectives, and then based on these objectives, make a deep research in the aspects of its MARKETING STRATEGY, WEB PRESENCE, TECHNOLOGY, and INTERNATIONAL and LEGAL & ETHICAL ISSUES, etc. Finally, from the website consultant point of view, we make a SWOT analysis and recommendations accordingly.

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

|4

Introduction Cobone Launched in July 2010 in Dubai, as part of the Jabbar Internet Group, Cobone features a daily market-focused deal on the best things to do, see, eat and buy in cities across the Middle East. Cobone is an easy and fun way to get fantastic deals on great experiences in your city. The company was founded in 2010 by Paul Kenny, an Irish entrepreneur. Shopping with us is easy! When you see an unbeatable offer, you take a stake in making it happen. The next step is easy. Tell someone. Tell lots of people about this great deal and ask them to register for it. The deal is only live for 24 hours, so tell all your friends and make it happen! Cobone offer deals on great experiences and products that we would love to try it. So you know you are getting a secure and unique experience each time a Cobone deal goes live.

Background
Launched in July 2010 in Dubai, as part of the Jabbar Internet Group, Cobone features a daily market-focused deal on the best things to do, see, eat and buy in cities across the Middle East. Cobone is an easy and fun way to get Fantastic deals on great experiences in your city. The company was founded in 2010 by Paul Kenny, an Irish entrepreneur.

Value Chain
On the day of your deal, we promote only your business at a special rate to our entire audience. The deal we offer is so strong and unique that members will want to communicate and share it with their friends. It is easy and straightforward for our members to share deals via Facebook, Twitter and email. They do the work for you at no cost to your business. Soon, you have a mass audience talking about your business. The deal is only valid when enough people have subscribed to it. This means no cost to you until you have a minimum number of paying customers.

E-Commerce Project by IT-Innovators Group

2012

Cobone.com (1) Cobone Deal with Vendors of Services. (2) Assign the Discount to the product or Service. (3) Identifying customers and distributing the product. (4) Start to Distribute the Product/service at the market channels. (5) Providing customer support. (6) Customers purchasing Discount Vouchers for Products.

|5

Channel Conflict
There is no any Channel Conflict because Coupon.com is only online.

Revenue Model
Many advertisers join affiliate program of COBONE,com , in which publishers can join to Share the profit with the affiliate platform.

The Total Money Cobone Saved for Customers is 262,473,705.99 EGP The Total Cobones Sold is 765,650 Advertising revenue model. Subscription revenue model. Affiliate revenue model.

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

|6

Marketing Strategy
Word of mouth is the most powerful form of marketing whether you are a business looking to grow or a customer looking for new experiences, Cobone used social and business networks to help us choose what to buy. Cobone enhances this viral flow by offering fantastic deals to customers who cant help but spread the word to their friends, family and colleagues. Thats why they use mainly Social networking websites mainly in their marketing tactics.

Facebook https://www.facebook.com/CoboneCairo Twitter https://twitter.com/#!/cobonecairo

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

|7

Market Segmentation
Cobone divides its market according to the countries they are available at, The company exists in Dubai, Saudi-Arabia, Kuwait Bahrain, and Egypt, looking at creating synergies and offering more deals with major global and regional merchants that can be provided across different cities and even countries across the Middle East. Cobone.com is also preparing to roll out more mobile technologies and more to make the use of the website even more convenient for people on the move.

Advertising
-Using Facebook and Twitter. -Restaurants, coffee Shops and Clothes stores through Flyers.

Web Presence
Offers Released on the website and the customers receive their announce the traffic increased on the website.

Stickiness
Cobone is aimed at people looking for fun and unique experiences in their city. Our members get to try new experiences at unbeatable prices. Once they use your product or service and enjoy a positive experience, they will be inclined to return. Cobone offers businesses a great way to acquire hundreds of new customers through

E-Commerce Project by IT-Innovators Group

2012

Cobone.com the power of collective group buying, with most wanted products and services people want, such as Healthcare, Food, Gym, Hotels, Entertainment, and Partying. Cobone posts new deal every day on their website and marketing channels.

|8

Thats why people always online and stayed on the website watching the new offers and Discount vouchers and choose what they want and reasonable for them.

SWOT ANALYSIS

Strengths
Discounted Prices. Free Shipping. Wider Variety of Products Available. Shows how much you save. Extremely safe SSL. Attractive web design.

Weakness
If not enough people sign up, then the deal is cancelled. Cannot combine cobone vouchers with others. Cheques are strictly not accepted. Overpriced deals. Deals are canceled or expired without announcement.

Opportunities
More marketing channels. Traditional store. Advertisement campaigns. Accepting cheques. More products and services. Developing new strong announcements system.

Threats
Souq.com. The Slow speed of website if the track is high. Un-emediated response to customer. The constant evolution of Internet security threats. Main competitors have stronger brand names like 2012 WOW-Coupons.com.

E-Commerce Project by IT-Innovators Group

Cobone.com

|9

Strengths
Discounted Prices. Offering Special offers and prices for their customers from the companies they are dealing with.

Free Shipping. Free Delivery of vouchers to customers.

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 10

Wider Variety of Products Available . The Availability of Many Products Restaurants, Electronics, Medical Products, Home Accessories.

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 11

Shows how much you save.

Extremely safe SSL.

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 12

Attractive web design.

Weakness
If not enough people sign up, then the deal is cancelled.
Why was the deal cancelled? If not enough people sign up, then the deal is cancelled, and you wont be charged. (FAQ Page on Cobone.com: http://www.cobone.com/static/faq)

Cannot combine cobone vouchers with others.

Can I combine my Cobone voucher with other offers or specials? No. Not unless the voucher specifically states otherwise. (FAQ Page on Cobone.com: http://www.cobone.com/static/faq)

Cheques are strictly not accepted.

Does Cobone.com accept cheques? Cobone.com prides them on providing the most payment options within the marketplace. For banking and reconciliation reasons Cheques are strictly not accepted. (FAQ Page on Cobone.com: http://www.cobone.com/static/faq)

Overpriced deals.
Refer to our Online Survey from selected customers of Cobone.com we found that 10 customers they faced not good situation when they bought a discount voucher average from 150 and 300 EGP, but they found that products they want to buy without discount have a price less than they posted online.

Deals are canceled or expired without announcement.

Upon customers survey we made to know more about website from customers we observed that many customers suffering from canceled or deleted deals without announcement and especially to customers who bought the vouchers for this deals and offers.

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 13

Opportunities
More marketing channels.
Increase the channels of Marketing, to reach the maximum no, of audience to spread the website work not only Facebook and Twitter take in consideration the people who cant use or dont have accounts.

Traditional store.
Open Store for Deals and receiving and sending the vouchers to customers.

Advertisement campaigns.
More Advertisement Campaigns especially at the places they made deals with.

Accepting cheques.
Change this issue many people want to pay via cheques.

More products and services.

Increase the products and Deals.

Developing new strong announcements system.

Its recommended to develop an integrated system to response immediately to the customers and set it up to response with already saved messages with the problems they already facing from surveys.

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 14

Threats
Souq.com.
Souq.com; have been pioneering the field of e-commerce in the Arab World to offer our users a constant safe, easy, and fun place to conduct business. started as the first online auction site and quickly evolved to a fully integrated e-commerce site offering Fixed price options, online stores, and Souq SafePay to name a few.

The Slow speed of website if the track is high.

The Website slowing down, if new offers released the customers logged in so this too much load slowing down it.

Un-emediated response to customer.

The Delay of time they respond to customers.

The constant evolution of Internet security threats. Main competitors have stronger brand names like WOWCoupons.com.

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 15

Network Architecture
CLIENT-SERVER ARCHITECTURE
There is 1 domain Apache Web server, website hosted on IP 212.100.243.246. We say cobone.com looks like a Dedicated Server Hosting. Installs security and updates on the Linux or Windows machine, whereas the unmanaged server usually means the hosting company will not perform any maintenance or security.

TRANSACTION PROCESSING
Firstly the user checks deals then if he clicks on buy his name is enrolled , when the customers reaches the desired number , cobone charges the customer with the different payment methods.

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 16

PAYMENT METHODS

Mastercard, Visa, PayPal, Cash on Delivery (COD), Fawry, One Card

SECURITY
Cobone.com uses SSL protocol which saves no cache for cards information, Spam Blocking, firewall. According to woorank.com on 2011

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 17

DYNAMIC vs STATIC CONTENT

Dynamic is the website based on application driven database which data on website retrieved from database with queries of SQL or MySql. Static website is mainly the Design of the content and organizing of website which if any changes is done to website need to be refreshed to view the new changes.

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 18

INTERNATIONAL, LEGAL & ETHICAL ISSUES LANGUAGE & CULTURE ISSUES

COBONE.com uses two languages English and Arabic only.

Arabic Version

English Version

TAX & LEGAL ISSUES Terms of Use. This contract has stated some rules and regulations that visitors must follow. It covers some terms and conditions. By accessing the Site, you accept these terms and conditions. Cobone.com has the right to change these terms and conditions, prices, services, products and Programs mentioned on the Site at any time, without notice. They reserve the right to seek all remedies available by law and in equity for any violation of these terms and Conditions. In Terms of Use section there is all the necessary information about use of site materials. ETHICAL ISSUES Cobone is aimed at people looking for fun and unique experiences in their city. Our members get to try new experiences at unbeatable prices. Once they use your product or service and enjoy a positive experience, they will be inclined to return.

E-Commerce Project by IT-Innovators Group

2012

Cobone.com
Cobone offers businesses a great way to acquire hundreds of new customers through the power of collective group buying.

| 19

Word of mouth is the most powerful form of marketing whether you are a business looking to grow or a customer looking for new experiences, we have all used our social and business networks to help us choose what to buy. Cobone enhances this viral flow by offering fantastic deals to customers who cant help but spread the word to their friends, family and colleagues. It comes naturally!

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 20

Appendix: Test result from www.netcraft.com

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 21

Appendix: Terms and Conditions

Refunds Cobone loves happy customers! We realise that sometimes things arent quite right for you or even for us. We do the upmost to ensure we have researched the business and the deal itself and at all times try to be transparent and clear in the specific conditions and terms related to the deal. We do rely on you, the customer to choose carefully and ensure when you buy from us online, that the deal suits your needs, requirements, timing and redemption ability. If your purchase is time dependant or based on availability of others or even the weather we at Cobone.com are unable to control the outcome of your schedule or nature! If you decide over time that the voucher is no longer of interest please gift it to a friend or family member. Share some of the group buying love. Refunds will not be given We value your business and whilst we arent responsible for the quality of the service provided by the merchant or the experience itself we will do everything we can to act as a liaison that can assist to find the most favourable outcome for you. So, if something major has let you down Contact Us and well do all we can. If a refund is the only option, Cobone reserves the right to offer all monies as store credit. Voucher Redemption Cobone.com is engaged by the businesses displayed on its website to promote their services. This agency agreement means we collect money from customers / users on the business behalf, distribute vouchers for goods and services to be provided by these businesses. The nominated supplier not Cobone.com is the seller of the product or service and is solely responsible for honouring any Cobone.com voucher you purchase. Cobone.com makes no warranty about the standard or quality of any product or service and bases its promotional material on information provided by the business and its affiliates. Please be careful with your vouchers and the codes displayed on them. Anyone you provide these codes to can redeem your voucher and once redeemed cannot be used again. If you provide these codes to a business at the time of reservation and dont honour that reservation time, the business may at its discretion consider the voucher redeemed. So please make sure you honour all reservation times with the business. MasterCard Offer Our partnership with MasterCard offers users a 5% added discount on particular deals promoted on Cobone.com. This discount is not available on certain items. It will be highlighted for each deal. A 5% Discount is available on the deal rate and not on the gross value of purchase which may include taxes. Etisalat More Rewards Promotion

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 22

More Points are calculated based on the total payable value by the customer at the time of checkout. More Points are not applicable in conjunction with any other discounts already attached to the deal (e.g. Master Card Discount)

Cash on Delivery Selecting Cash on Delivery (COD) as a payment method constitutes a binding order on Cobone.com. Delivery is conducted in Dubai and Abu Dhabi by an external partner Modern line Distribution L.L.C. A standard delivery charge is applied dependant on location. The current delivery charge for Abu Dhabi is 15AED and Dubai is 13AED. This is added to the total amount payable and is collected at the time of coupon delivery. Cheque or Card Payments are strictly not accepted by either Cobone.com or Modern line Distribution. Refer a Friend Referring new friends to Cobone.com is a great way to save on your own purchases! For every new friend you introduce to Cobone who subsequently buys a deal, you will be rewarded in Cobone credit directly to your account. It couldn't be easier! Just be sure your friends use your unique referral link and the deal they buy is equal to or greater than the referral value and the credit is yours. Every new friend who buys adds to the total credit you can earn and use to buy our great deals. Security This Web site is secured with a SSL as well as secure payment gateway. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. If you have any questions regarding our security policy, please contact our customer support centre on security@cobone.com

Website User and Member Agreement Cobone.com provides daily deals for its members Site means the Cobone.com website at Cobone.com and its related partner websites. By accessing or using this Site, you agree to be bound by and accept without limitation or qualification the following terms and conditions (Terms and Conditions). 1. USER REPRESENTATIONS: Users represent and warrant that they are at least 18 years of age and that they possess the legal right and ability to enter into this Agreement and to use the Cobone.com and partner websites in accordance with these Terms and Conditions. 2. RESTRICTIONS ON USE: Users agree to use the Site solely for their own personal and noncommercial use. Further, users agree not to (a) interrupt or attempt to interrupt the operation of the Site in any way, or use the Site in a manner that adversely affects the availability of its

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 23

resources to other Users; (b) use the Site for any illegal purpose or in any manner that is inconsistent with these Terms and Conditions; or (c) modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from or offer for sale any information contained on, or obtained from, the Site. 3. USERS AGREEMENT: Users agree: (a) to maintain all equipment required for their access to and use of the Site; (b) to maintain the security of their user identification, password and other confidential information relating to their Cobone.com account (Account); (c) to be responsible for all consequences resulting from use of their Account, use of their Account by others (including minors) or unauthorized use; (d) to notify Cobone.com immediately if users become aware of any unauthorized use of their Account; and (e) that each username and password must be used by a single user and are not transferable. 4. MODIFICATIONS: Cobone.com reserves the right to modify this Agreement from time to time. Such modifications will be effective immediately upon notification on this Site. Your continued use of the Site, or any of the materials contained on the site, following such notification will be deemed your conclusive acceptance of the modified Terms and Conditions. 5. PRIVACY POLICY: Cobone.com collects users personal information for the purpose of registering Users for a Deal and for processing payment if the Deal is released. The Deal is only released if the minimum numbers of members register for the Deal in the stated time period. Cobone.com collects users personal information for future promotional and marketing purposes. Cobone.com will not share users personal information with businesses or if the user gives explicit permission to share their information. In the event that a users correct and accurate personal information is not provided a registration for a deal will not be processed. Users are responsible for ensuring that their details remain current and accurate. A users personal information will also be used by Cobone.com to contact the user to confirm payment has been processed for the deal, receive feedback and contact the user concerning the operation of the Cobone.coms service. Except as outlined above, Cobone.com will not disclose a users personal information to any other third parties unless permission is given by the user or it is required by law or to protect the interest of Cobone.com. Users have the right to access and correct any personal information held by Cobone.com. 6. EMAIL POLICY: It is assumed upon signing up that you are willing to receive emails from Cobone.com, for the confirmation and registration of Cobone.com deals and for receiving information on deals via the Cobone.com newsletter. Emails are essential for confirmation and reservation and will not be sent unless users consent to receiving such email. For any concerns or problems with email contact marcom@cobone.com 7. RESERVATIONS AND CANCELLATIONS: Cobone.com is committed to providing superior quality services for all relevant parties involved. 8. FEES AND CHARGES: It is a condition of use that businesses will not charge users any additional fees or charges when users register for a deal and it is released other than those fees and charges that would normally be charged in the provision of their services. 9. LICENCE: You have no rights or licenses in or to Cobone.com and materials contained on the Site (Cobone.com Content) other than the limited right to use the Site in accordance with these Terms and Conditions. Users shall not copy, display, modify, create derivative works of, publish, or sell the

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 24

Cobone.com Content or any information, software, or services provided by Cobone.com. The Cobone.com Content may be modified from time to time by Cobone.com in its sole discretion. Except as expressly set forth herein, no license is granted to user for any other purpose, and any other use of the Service or the Cobone.com Content by user shall constitute a material breach of this Agreement. In the event that you choose to download content from the Site, you must do so in accordance with these Terms and Conditions. Such download is licensed to you by Cobone.com only for your own personal, non-commercial use in accordance with the Terms and Conditions and does not transfer any other rights to you. Nothing in this Agreement shall affect any rights of Cobone.com or its licensors in the service or Cobone.com Content, and any associated patents, trademarks, copyrights, designs, trade secrets or other intellectual property rights. No license, right or interest in any trademarks of Cobone.com or any third party is granted under this Agreement. 9. COPYRIGHT: All material on this Site (collectively Copyright Material) is protected by copyright unless otherwise noted and may not be used except as permitted in these Terms and Conditions or in the text on the Site, and is protected under the law. 10. TRADE MARKS: The trademarks and logos displayed on the Site (collectively the Trade Marks) are trademarks of Cobone.com and/or its affiliates, unless otherwise specified. The businesses promoted on the site provide their own logos and graphics from time to time and they warrant to own the copyright to display these images on our site. Nothing contained on the Site should be construed as granting, by implication, estoppels or otherwise, any license or right to use the Trade Marks displayed on the Site without the express written permission of Cobone.com or such other third party owner. You must retain, on all copies of material downloaded from this Site, all copyright and other proprietary notices contained in the material. The use of Copyright Material and/or Trade Marks by you, or anyone authorized by you, is prohibited unless expressly permitted by these Terms and Conditions, or express permission is provided elsewhere on the Site or express permission is provided by Cobone.com. Any unauthorized use of the images may violate copyright laws, trade mark laws, the laws of privacy, and civil and criminal statutes. 11. HYPERLINKS: This Site may contain links to other websites. Cobone.com is not responsible for and does not control the content of any website linked to or from the Site. Any links to other websites are for your convenience only and Cobone.com makes no warranty or representation regarding and, unless expressly stated by Cobone.com on the Site, does not endorse the owner/sponsor and the content of any linked websites. Cobone.com disclaims all warranties, express and implied, as to the accuracy, validity, and legality or otherwise of any materials or information contained on such websites. Cobone.com neither warrants nor represents that a users use of any materials on linked websites will not infringe rights of third parties not owned by or affiliated with Cobone.com. 12. NO WARRANTIES: Cobone.com assumes no responsibility, and will not be liable for any damages to or viruses that may infect your computer equipment or other property due to you accessing and/or use of the Site or any linked websites, or your downloading any materials, data, text, images, video or audio from the Site or any linked websites. Cobone.com assumes no responsibility for computer systems, hardware, software or program malfunctions or for other

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 25

errors, failures, or delays in computer transmissions or network connections or for lost, late, mutilated, illegible, incomplete or misdirected information. Users must provide a valid email address. Cobone.com reserves the right, in its sole discretion, to cancel or suspend this program should any virus, bugs, or other causes beyond Cobone.coms control which corrupt the administration, security or proper function of this Site. The material on this Site may contain inaccuracies and typographical errors. Cobone.com does not warrant the accuracy or completeness of the material or the reliability of any advice, opinion, statement or other information displayed or distributed through the Site. You acknowledge that any reliance on any such opinion, advice, statement, memorandum or information will be at your own risk. 13. REVIEW OF POSTINGS & UPLOADS: You may send and receive electronic mail (email), engage in conferences and chats, download and upload files and otherwise use this Site as permitted by this Agreement, the operating policies of Cobone.com and applicable law. Your participation in on-line communications and communities occurs in real time and is not edited, censored, or otherwise controlled by Cobone.com. Cobone.com does not and cannot review all communications and materials posted or uploaded to the Site and are not responsible or liable for the content of these communications and materials, nor for an error, defamation, libel, obscenity, profanity or inaccuracy contained in any such communication or materials. Cobone.com reserves the right to block or remove communications or materials that it determines, in its sole discretion, to be (a) abusive, libelous, defamatory or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright or trademark, or other intellectual property right of another (d) is to encourage conduct that would be considered a criminal offence or give rise to civil liability or otherwise violate any law (e) offensive or otherwise unacceptable; or (f) determines to be harmful, offensive or otherwise in violation of this Agreement or the operating policies of Cobone.com for its users. Cobone.com will fully cooperate with any law enforcement authorities or court order requesting or directing Cobone.com to disclose the identity of anyone posting such communications or materials. Statements made in websites, newsgroups, message boards, email, forums, conferences and chats reflect only the views of their authors, and do not necessarily reflect those of Cobone.com. 14. REGISTRATION: In order for users to be able to access the services offered by Cobone.com at the Site, users must register by completing their registration details in the manner described at the Site. Cobone.com reserves the right to terminate users memberships at any time if users breach these Terms and Conditions. Users agree to ensure that their registration details are true and accurate at all times. Specifically, users must notify Cobone.com of any change to their registration details. Upon registration, users will need to provide a username and password. 15. TERM AND TERMINATION: Either users or Cobone.com may terminate a users right to use the Site at any time, with or without cause, upon notice. The clauses will survive any termination of this Agreement. 16. LIABILITY: Cobone.com and its associated agencies are not liable for any loss, damage, personal injury or death whatsoever (including, but not limited to, direct, indirect or consequential losses) suffered or sustained in connection with: (i) any inaccurate or incorrect information provided by users; (ii) any use of the Site or Cobone.com Content; or (iii) any use of

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 26

the services offered or products provided by Cobone.com or its associated agencies; or (iv) any act or omission (whether negligent or not) of Cobone.com and its associated agencies or any person associated with any of them; or (v) any failure or delay (including, but not limited to, the use of inability to use any component of the service or the Cobone.com site for reservations); or (vi) the performance or non-performance of any restaurant in connection with the Cobone.com service, except for any liability which cannot be excluded by law. 17. LIABILITY RELEASE AND INDEMNIFICATION: You hereby release and discharge and agree to indemnify: a) Cobone.com and any related body corporate, b) Cobone.com s organizers, directors, officers, employees and agents; and c) the other participants and/or users (Released Parties), for any personal injury, illness or death, claims, liabilities or expenses of any kind, including reasonable attorneys fees (and whether accruing to you, your heirs or personal representatives) that are caused or alleged to be caused in whole or in part by reason of an act or omission of any Released Party that arises out of or in connection with your use of the Site, or resulting from any violation of this agreement or any activity related to your account (including infringement of third parties worldwide intellectual property rights or negligent or wrongful conduct) by you or any other person accessing Cobone.com using your service account. In no event will Cobone.coms total liability to you for all damages, losses, causes of action (whether in contract or tort, including but not limited to negligence) exceed the amount paid by you, if any, for accessing this Site. 18. THIRD-PARTY RIGHTS: The foregoing provisions regarding Indemnification and Waiver, Release and Limitation of Liability are for the benefit of Cobone.com and its officers, directors, employees, agents, licensors, suppliers and information providers. Each of these individuals or entities has the right to assert and enforce those provisions directly against you on its own behalf.

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 27

Appendix: PAYMENT METHODS

Mastercard, Visa, PayPal, Cash on Delivery (COD), Fawry, One Card

Appendix: Details for certificate from www.thawte.com

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 28

Appendix: Group Contract

CUSTOM WEB Analysis and DEVELOPMENT AGREEMENT

Identification of the Parties: This Agreement is made between the members of IT-INNOVATERS Group of the jobs and tasks they will implement and this contract between members which are: i. Ahmed Adel Khattab (Team Leader) with a principal place of business at 1 st farag el sanhoury el nozha-Cairo,Egypt and ii. Mohamed Taha Samy with a principal place of business at 18 Losaka St-Nasr City-Cairo,Egypt and iii. Ahmed Sherif Mahmoud with a principal place of business at 12 hassan Moohamed St,Elharram Giza, and

iv. Zeinab Mohamed with a principal place of business at 04 Said Bahgat street, El Fath Mosque, Heliopolis, CAIRO, EGYPT. and
v. Taher Azeez Talib with a principal place of business at 20 Al Attebba Off Mohiyuddin Abou el Ezz, Mohandisseen, Cairo., and

vi. Hadeer Mohamed Ibrahim with a principal place of business at 33 el fardous buildings behind el ahly club ,nasr city, Cairo ,Egypt.

Purpose of Agreement: Group desires to develop the E-Commerce Website System analysis, application development (the "www.Cobone.com") willing and able to undertake the development of the Website and agrees to do so under the terms and conditions set forth in this Agreement. Accordingly, the parties agree as follows:

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 29

2. Preparation of Development Plan: Group shall prepare a development plan for the Website and every member should submit his\her work in time and before the deadline of every step. 3. Meeting coordinates: Group members should be accurate and committed to the work in the group and committed to the group meetings set up with project Coordinator Ahmed Sherif. 4. Leadership policy: Ahmed Khattab is the Leader of the project and group agreed about him, and after while if they want to swap places group members must agree about changing him. 5. Meetings of the groups is very important which all members must be aware of what happening so Attendance is very important and will be counted after 2 times of absence from meeting there will be warning and after more 2 the team will take action. Participation is very important rule which prove that member is aware with their tasks and work. Lateness on meetings unacceptable at all under any circumstances, if any of those rules. If any of the above points had happen the team leader and members have the right to kick out the member because of their laziness. 6. Medium of communication: Team Members Communication is through meetings and Formal Emails no tasks will be given through Phones, any communication will be throw formal E-mail and the Team leader will be in CC in any mail between members. 7. Group will work on procedures and certain treatment with mutual respect between members, and fairness between members of decision taken towards member in case of penalties. 8. This Contract is Made of Seven copies; each member had copy and the seventh copy with Prof.Dr.Lili Saghafi.

Member Signatures: 1. ..... . Date:.. 2. ... . Date:... . 3. ... . Date: :.. . 4. ... . Date:... . 5. .... . Date :... .

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 30

6. ..... . Date:.... .

Witness One .. Date:

Witness Two .. Date:

Group Name: IT-INNOVATERS

Name: Ahmed Adel Mohamed. Position: Team Leader. ID: 20880010 E-Mail: ahmed.adel2006@hotmail.com. Name: Mohamed Taha Samy. Position: Public Relation. ID: 20060425. E-Mail: totti127@hotmail.com. Name: Ahmed Sherif. Position: Project Coordinator. ID: 20080322 E-Mail: goory_ahmed@hotmail.com. Name: Taher Azeez. Position: Problem Analyzer ID: 20080310. E-Mail: me.t858@gmail.com. Name: Zeinab Mohamed Position: Gathering Information. ID: 20080110. E-Mail: zeinab_mohamed_8891@hotmail.com. Name: Hadir Mohamed. Position: Surveys Coordinator. ID: 20080307. E-Mail: hadeermohamed_95@hotmail.com

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 31

Appendix: Sample minutes

MEETING #1 Date: Saturday, 4 Feb, 2012 Place: Nasr City. Duration: 2 hour Present: Ahmed Adel Khattab, Ahmed Sherif, Mohamed Taha, Zeinab Mohamed, Hadeer Mohamed, Taher Azeez. Absent: None. Late: None. Note Taker: Hadeer Mohamed Team Leader: Ahmed Adel Khattab Announcements: None. Discussion: Group contract. Decisions Taken Write group contract. Come up with a proposal. Tasks Assigned Taher Azeez bring final drafts group contract due. Every person come up with idea and thinks about project proposal. The Date, Time and Venue of Next Meeting Next Friday, 11 feb,2012

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 32

MEETING #2 Date: Saturday, 11 Feb, 2012 Place: Nasr City. Duration: 2 hour Present: Ahmed Adel Khattab, Ahmed Sherif, Mohamed Taha, Zeinab Mohamed, Hadeer Mohamed, Taher Azeez. Absent: None Late: None Note Taker: Zeinab Mohamed. Team Leader: Ahmed Adel Khattab. Announcements: None Discussion: Proposal Web research. Decisions Taken Write The Proposal. Prepare the Surveys. Contact the Person in Company. Tasks Assigned Mohamed Taha bring final drafts group contract due Every person think about project proposal The Date, Time and Venue of Next Meeting Next Friday, 18 Feb,2012

E-Commerce Project by IT-Innovators Group

2012

Cobone.com

| 33

MEETING #8 Date: Saturday, 24 Mar, 2012 Place: Nasr City. Duration: 2 hour Present: Ahmed Adel Khattab, Ahmed Sherif, Mohamed Taha, Zeinab Mohamed, Hadeer Mohamed, Taher Azeez. Absent: None Late: None Note Taker: Taher Azeez. Team Leader: Ahmed Adel Khattab. Announcements: 4 Laptops. Tasks Finished from Previous meeting. Discussion: SWOT analysis. Technical analysis. Marketing analysis. Objective of web site and mission. Decisions Taken Project first draft. Tasks Assigned Xiang Luo final draft. Ahmed Sherif print project.
E-Commerce Project by IT-Innovators Group 2012

Cobone.com

| 34

Others prepare the slide for next meeting. The Date, Time and Venue of Next Meeting Next Friday, 31 Mar,2012

Appendix: References
Website:
http://www.statscrop.com/www/cobone.com http://urlspy.co.uk/www.cobone.com http://sitelatitude.net/cobone.com http://websiteshadow.com/cobone.com http://www.sitetrail.com/cobone.com http://www.woorank.com/en/www/cobone.com http://cancanit.com/www/Cobone.com/ http://www.cobone.com

E-Commerce Project by IT-Innovators Group

2012