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Cell: 408-621-5580 Email:


To achieve meaningful employment with a respected company, which will allow me to address and solve the company’s technical needs by applying my experience within the areas demanded and accomplishing deadline driven projects.


Accomplished and Goal-Orientated

Experienced in Workstation Rollouts and Operating System Imaging

Excellent troubleshooting and technical support abilities

Productivity Improvement

Excel in developing and motivating highly focused teams

Experienced in various Microsoft operating systems

Ability to provide technical help



Cisco Router

Cisco Switch (UCS 6140 XP)

Cisco / Linksys Catalyst Switch (3560G)


Fibre channel

Virtual Private Network (VPN)

RDP (Terminal service)

Private / Public Networking

Network maintenance and upgrades


Cisco UCS C210, C250, C460 (M1 M2)

HP Proliant DL320, DL380, DL580

HP SAN StorageWorks MSA


Windows 7, Vista, XP, 2000, 98, 95 Premium (Home), Professional (Business), Ultimate

Windows Server 2003 Ent, 2008 DC

Ubuntu, OpenSUSE, Mint, Debian, Fedora

Mac OS X

VMware ESX 4.0


VMware vSphere Client

Cisco UCS CIMC, UC Manager

HP SmartStart

HP System Management, iLO

Adobe Tools (Dreamweaver, Photoshop, Flash)

MS SQL Server 2005 / 2008

MS Office 2000 / 2003 / 2007 / 2010

MS Visual Basic 2008 / 2010

McAfee Antivirus

LSI Mega Raid


Cell: 408-621-5580 Email:


Cisco Systems Inc. San Jose, California System Administrator / Database Coordinator

September 2010 ~ October 2011

Perform hardware, software and network upgrades for the Department of Service Bureau Solutions to access programs on MS Windows 2003, and 2008 Enterprise Edition based network.

Responsible for implementing and maintaining system security and configurations of 60 department servers while providing IT support (24x7), to include planning, software and hardware configuration to a staff of 20 end users.

Analyze information to determine, recommend, and plan layout for types of computers and peripheral equipment modifications to existing systems.

Install and configure virtual machines using vSphere while providing IT support (both hardware and software) to all end users to ensure efficient system usage.

Maintain dark network and switch for daily backups while monitoring public network traffic flow meter.

Manage IP throughout six departments: CVCM, Service Bureau, BIT, P&D, US Channel distribution, ITCS; distributing limited IP’s to each machine / virtual machines.

Provide regular monthly system maintenance for MS Windows servers and providing support for any hardware failures (i.e., memory, HDDs, fan, MB, Power Supply, CPU).

Created SQL backup / maintenance plans to appropriately recover data.

Wells Fargo Bank, Saratoga, California Customer Service Representative

January 2008 ~ September 2010

Adhered to operational controls (legal, corporate, and regulatory procedures).

Resolved customer complaints/issues promptly and effectively.

Supported the teller line to effectively identify referral opportunities and improve overall customer experience.

Abercrombie and Fitch, Santa Clara, California Store Manager

September 2006 ~ December 2007

Closing responsibilities: reconciled cash drawer, batched out credit card transactions, prepared deposits and the following business day’s cash drawer.

Managed a staff of 40, and as many as 60 on peak seasons.

Maintained inventory of stock and compiled data entry.

Covexxan. San Jose, California Information Technology Support Specialist

June 2005 ~ August 2006

● Assembled/disassembled hardware, software, and touch screen monitor to Medical PC’s and Tablet PC’s.

Communicated with Technicians and sales Representatives.

Installed operating system software and finger print readers to components.

Debugged/serviced customer (hardware and software) issues.

Created purchase/sale orders and other documents to complete process.

Shipped/received an average of 30 products/supplies to various carriers.

Redesigned a simple internal layout.

Utilized statistical data analysis methods to solve product manufacturing problems.


San Jose State University ~ San Jose, California Currently pursuing a BA in Economics