Content
1. Introduction 2. Services a. Inbound Call Center Services b. Outbound Call Center Services c. Market Research and Surveys d. Debt Collection e. Product and Service Promotion f. Email Support g. Chat Support Services 3. About Us 4. Contact Details
ETS - Introduction
Incorporated in the state of Delaware, US and having an offshore office in India, with over 35 man-years of experience in the outsourcing industry, we see ourselves emerging as a global leader in the outsourcing industry. Since we are based in techno-savvy city Pune, India's IT and ITES hub, home to multinational companies like GE, IBM, Dell, Microsoft and many more, we have access to the best global talent and expertise. We thrive on helping your business succeed.
Our Policies
Confidentiality and Privacy
At ETS, we are sensitive to customer concerns and ensure absolute confidentiality and privacy of any information that is given to us. Customers can specify their preferred method of contact with us and we will not disclose their identity without their expressed or written consent or unless required by law.
Our Philosophy
Our vision is to be a world class outsourcing company. At the heart of this vision, lies the core concept of "Relationship". At ETS, we believe in our relationship with our customers and with our employees. Sharing our knowledge and expertise to create value is our ultimate goal.
Debt Collection
Debt collection refers to a legitimate business activity in which creditors as well as collectors work to secure payments from the consumers, legally bound to pay or repay the money they owe. Outsourcing the debt collection activities to us can work wonders in sorting out the outstanding debt issues of your organization. List of Debt Collection Services are : Financial Collection services Check collection recovery services Agency collection recovery services solution. Diversified collection services. Refuse collection disposal services Data collection services. Collection credit services
Email Support
Today Email has grown to be one of the prime means of communication and customer relationship management. Since companies have ample amount of emails to handle, opting for email support can play a key role in coping up with the ever increasing demands of high level service by customers. Our Services and Their Features : We facilitate a professional, offshore email-based support system to manage your organizations email queries and answer them promptly, efficiently as well as accurately. The key features of our Email Support Services are customer care, order fulfillment, technical support, resolution of escalated cases and complete query resolution.
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Chat Support
Online chat support is one of the best ways of providing better, faster and efficient customer support services to your customer. Web based chat support is live and your customers will get immediate solutions to their problems. Such efficient customer care will improve your business and enhance your profits. Our Services and Their Features : Outsourcing live chat support services to us can help you benefit from expert, efficient and cost effective online chat support services. The well trained Customer Care Executives at Go4customer can individually answer each of your customers and bring tremendous improvement in your business. Our efficient Chat Support Executives can help visitors on your websites browse through the products/ services and also provide extra information about the products and services. Chat Support Executives can make the selling process very short and convert the visitors on your websites into potential customers.
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About Us
What you can expect from ETS? Fast turn around of your project. Cost savings and revenue increase. Significant improvement in the quality and productivity of your business. Our Strengths : 1. Understanding your needs. 2. Excellent communication. 3. Outsourcing expertise - streamlined 5-step process. 4. Deep domain knowledge in diverse fields. 5. Years of experience in serving global customers. 6. Excellence in executing short and long-term projects to your specific requirements. 7. Strategic location in Pune, India - the center of outsourcing action. 8. Exploiting the full potential of the internet to get and execute project.
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Contact Details
Manish Kamthe
Manager | Business Development eNitTel Services Pvt. Ltd E-Space | Vadgaon Sheri | Pune- MH 411014 | INDIA Mobile # +91-986-042-5181 | +91- 937-099-8955 Office Direct # :- +91-020-41481404 | | Skype Id jdawson.m3
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