HRD

CENTRE,
Nashik

TRAINING
PR OG RAMME
DET AILS

TARGET POPULA TION

OB JECTIV ES
CON TENTS
PR OGR AMME DURA TION
‘W ha t if I tr ain
my people and
th ey le ave?’

‘W ha t if you
don ’t t rain them
and th ey
(incompe ten t
staf f) st ay? !! !’

2
 TRAINING PHILOSOPHY

HRD Centre believes that training facilitates

the development of employee (individual)
knowledge and skills so that the resultant
growth of competence contributes to
attaining of organisation’s (individual’s)
goals and objectives and move towards
vision.

HRD Centre believes that the gap between

the actual and desired competence of the
individuals and teams can be bridged by
systematic HRD inputs so as to achieve
effective results.

3
 INDEX
PROGRAMME PAGE
TRAINING PROGRAMME TOPIC
CATEGORY NO.

Managerial Skills Managing and Accelerating Change 6

Performance Management 6
Internal Customer Satisfaction and
6
Microplanning
Cultivating Culture of Customer Satisfaction 7
Action Leadership 7
Framework of Leadership 7
Team Building and Teamwork 8
Motivating Subordinates 8
Coordination Skills 8
Problem Solving 9
Decision Making and Decision Analysis 9
Planning and Time Management 9
Negotiation Skills 10
Business Communication Skills - Written 10
Report Writing Skills 10
Customer Service 11
Training Needs Assessment 11
Training Needs Assessment And Getting
11
Planned Results From Training And Trainees

Behavioural Skills Self-Development 13

Self-Development 13
Seven Habits of Highly Successful People 13
Communication Skills 14
Body Language 14
Presentation Skills 14
Influencing 15
Networking Relationships 15

4
 Dealing With People Successfully 15
Interpersonal Skills 16
Self-Discipline 16
Managing Discipline 16
Business Etiquettes and Manners 17
Emotional Intelligence 17
Emotional Intelligence 17
Stress Management 18
Managing Conflict 18
Time Management 18
Productivity Improvement 19
Productivity Improvement 19
PROGRAMME PAGE
TRAINING PROGRAMME TOPIC
CATEGORY NO.

Behavioural Skills (contd.) Cultivating Culture Of Customer Satisfaction 19

Effective Public Speaking 20
Striving For Excellence 20
Customer Service 20

Technical Skills Process For Business Growth 22

Internal Customer Satisfaction and
22
Microplanning
Coordination Skills 22
Microplanning 23
Marketing Management 23
Sales Excellence 23
Performance Appraisal System 24
Cost Control and Cost Reduction 24
Waste Elimination 24
Waste Elimination 25
Training Programme for Training Managers 25
Training Needs Assessment And Getting
25
Planned Results From Training And Trainees
Conducting Successful Interviews 26
Standard Operating Practice 26

5
Specific Technical Skills Business Balanced Scorecard 28
Benchmarking 28
TQM 28
Standard Operating Practice 29
JIT 29
TPM 29
OEE 30
5S 30
Kaizen 30
FMEA 31
VA/VE 31
QFD 31

Safety, Health And Continuous Safety Improvement 33

Environment Supervising For Safety 33
Safety Management Plan 33
Hazard Identification And Control 34
Design For Environment 34
Green Productivity 34

MANAGERIALS SKILLS

TRAINING PROGRAMME DETAILS

TARGET POPULATION

6
 OBJECTIVES
CONTENTS
PROGRAMME DURATION

The best executive is one who has sense enough to pick

good people to do what he wants done, and a self-restraint
enough to keep from meddling with them while they do it.
Managing Performance Internal Customer
And Management Satisfaction and
Accelerating Change Microplanning

7
Target Population :
Sr. Managers, HODs,
Objectives :
* Understand and appreciate
challenges and their implications
in present environment
* Understand and appreciate the
strategies for managing change
* Understand and appreciate the
key areas for managing change –
People, Product, Profit
Contents :
* Changes in business scenario
* Key areas - People, Product,
Profit
* People - Culture, change
facilitators, structure,
succession, commitment,
competence building, discipline
etc.
* Product – Product-mix, Quality,
Cost, Delivery, Customer
Relations, Product Innovation,
* Market Development
* Profit – Timeliness, Turning
around, Diversification, Services
* Open house discussion
Programme Duration :
½ Day
Target Population :
Sr. Managers, HODs,
Objectives :
* Understand and appreciate
the importance of enabling
individuals, teams and
organisations to excel
* The need to close the gap
between what managers do
and what their people can
achieve.
* The skills in performance
management
* Creation of high
performing teams
Contents :
* What is performance
management
* Leading for performance
* Performance management
skills
* Performance management
process
* Creating high performing
teams
* Checklists
Programme Duration :
1 Day
Target Population :
HODs , Sr Managers
Managers
Objectives :
* Understand and appreciate
the ICS concept
* Understand and appreciate
that ICS model is
appropriate tool to build
capabilities in the
organisation.
* Understand and appreciate
the need for every segment
of the organisation to
reorient itself to the needs
of customer – internal and
external
* Understand and appreciate
need for removal of
internal
weakness
Contents :
* Market orientation
* Internal customer
satisfaction
* Implementation capabilities
* Steps in ICS
* Microplanning
* Resource planning
* Prerequisites and role of
hierarchy
Programme Duration :
8

The way to get things done is
not to mind who gets the credit of doing them.
Cultivating Culture of
Customer Satisfaction
Target Population :
Sr. Managers, HODs,
Objectives :
By the end of programme, the
participants will :
* Realise the requirement of
fundamental shift in way of
thinking and work organisation
* Realise the need for shift in
thinking to be across the
organisation
* Understand that Customer is the
reason for existence of all
business.
* Understand the need for
cultivating the desired culture in
the Organisation
* Understand the concept of
culture and process of
Action
Leadership
Target Population :
HODs, Managers,
Sr. Managers,
Top Executives
Objectives :
* Understand the activities a
manager needs to take to be
an effective leader
* Be aware of the skills in
building and maintaining a
winning team
* Be better able to utilize the
talents of individuals within
the organization
* Be able to develop realistic
action plans
Contents :
* Challenges and skills of
leadership
* Actions of a leader
1 Day
Framework of
Leadership
Target Population :
Line Managers &
Supervisors
Objectives :
At the end of the training,
the participants will :
* Understand the importance
of the people as resource
* Acknowledge the
responsibility with respect
to achieving the task,
building and maintaining a
winning team and
developing individuals
* Be able to identify the
important actions that need
to be undertaken by a
leader in order to be
effective
9
 cultivating culture * Framework of a leadership Contents :
* Identify the core values required * The effects of leadership * Challenges in leadership
for cultivating desired culture actions * Concept of leadership –
* Finalise norms of behaviour * Decision taking traits, situations &
* Understand the leadership role * Delegation functions
for cultivating culture of * Motivation * Functional approach to
customer satisfaction * Leadership by Leadership
communication * Leadership process /
Contents : * Practical leadership Actions of a leader
* Context of change
* Change management process Programme Duration : Programme Duration :
and inter-relation between 1 Day 1 Day
vision, goals, strategies, systems
and structures
* Role of organisation culture in
change management process and
the factors affecting the
organisation culture
* Defining core values
* Defining norms of behaviour
against each core value
* Leadership role and how any Leadership is
position is leadership position creating a world
Programme Duration : to which others want to belong
1 Day

Team Building & Motivating Subordinates Coordination

Teamwork Skills

Target Population : Target Population : Target Population :

Supervisors, Line Managers Supervisors, Line Managers Line Managers,
Supervisors
Jr. Managers, HODs Jr. Managers, HODs

Objectives : Objectives : Objectives :

* Identify the skills required to * Understand how people are * Understand and appreciate
build an effective team motivated importance of coordination

10
* Identify their own performance
in these skill areas
* Establish guidelines for
developing effective team work
Contents :
* Teamwork concepts
* Team building through
development of linking skills
* Teamwork as a tool of meeting
group needs
* The role of executive in
promoting teamwork amongst
his group members
Programme Duration :
1 Day
“Coming together is a beginning…..
Keeping together is progress….
Working together is a success……”
* Analyse the role of
managers in motivating
subordinates.
* Establish guidelines for
improving motivation
* Develop an action plan for
improving motivation of
subordinates
Contents :
* The concept of motivation
* Identifying what motivates
subordinates
* Motivating subordinates –
Practical steps
Programme Duration :
1 Day
* Get insight into
information
needs and mechanism of
coordination skills
* Use of different basis for
coordination
* Understand one’s role in
coordination
* Develop skills in
coordination activities
Contents :
* What is Coordination?
* Coordination costs
* Coordination ability
* Information needs and
coordination mechanisms
* Coordination by
standardisation
* Coordination by plan
* Coordination by mutual
adjustment
* Interorganisational
Coordination
* Coordination Roles
* Coordination Requirements
* Coordination Activities
Programme Duration :
1 Day

You can have brilliant ideas but if you can’t get them
across, your ideas won’t get you anywhere.

TEAM = Together Each Achieves More

Problem Solving Decision Making and Planning &
Decision Analysis Time Management

Target Population : Target Population : Target Population :

HODs, Managers, HODs , Sr Managers Sr. Managers, HODs,
Sr. Managers Managers

Objectives : Objectives : Objectives :

* Understand the approach * Improve decision making * Be aware of both the
towards solving problems ability of the managers by concept and criticality of

11
* Evaluate alternatives and choose
the optimum solutions
* Develop strategies for taking
decisions and implementing
creative solutions
* Evolve feedback and
monitoring mechanisms
* Identify their problem solving
style
Contents :
* The Identification of problems
* The problem solving approach,
alternatives, optimum solutions
and decision making
* Identification of individual
Problem Solving approach :
Creative and analytical bias.
* Group problem solving process
* Identification of behaviours and
methods that facilitate and
hinder problem solving,
* Team synergy
* Instruments of problem solving
Programme Duration :
1 Day
having rational approach Managerial Planning.
* Have accurate, balanced * Understand the importance
picture of the risks and of time as a managerial
rewards that can result resource
from alternatives. * Develop the skills of
* Evaluate alternatives managing time through:
considering their - Planning
implications and take - Prioritising
decisions - Focusing on essentials
- Recognising the benefits
Contents :
* Decision making process Contents :
* Rational approach for * The concept of Managerial
decision making Planning
* Decision Tree * Importance of time as a
* Drawing and evaluating managerial resource
decision tree. * Key components of
* Analysis of complex organisational time that is
decisions and weighing of the controllable and
alternatives non-controllable
* Identification of time
Programme Duration : wasters.
1 Day * Planning and delegation as
time management tools
* Planning under time
constraints
Programme Duration :
1 Day

The nicest thing about not planning is that

failure comes as a complete surprise and
is not preceded by a period of worry and depression.

The best decision is the right decision.

The next best decision is the wrong decision.
The worst decision is no decision.
Negotiation Skills Business Report Writing Skills
Communication Skills -
Written

Target Population : Target Population : Target Population :

Sr. Managers, HODs, Marketing Managers at all levels Managers at all levels
Executives,
Objectives : Objectives : Objectives :
* Understand and appreciate need * Write reports well * Understand and appreciate

12

to negotiate
* Understand and appreciate
principles of negotiation
* Get insight to acquire skills and
use tips in negotiation to get the
best deal.
Contents :
* Types of negotiations and uses
of negotiations
* Fundamentals of negotiation
* Preparing for negotiation
* Ten techniques to keep ahead in
negotiation
* Managing the process of
negotiation
* Interpersonal behaviour during
the negotiation
* Checklist, do’s and don’ts
Programme Duration :
1 Day
To do great and important tasks,
two things are necessary:
a plan and not quite enough time.
Customer Service
Target Population :
Managers at all levels and
* Plan business writing
* Deal effectively with
internal correspondence
* Deal effectively with
external correspondence
* Personalise the writing
* Write with good
presentation
* Writing for marketing
* Check the writing
Contents :
* Report writing skills
* Planning the writing
* Internal correspondence
* External correspondence
* Personalising writing
* Writing with good
presentations – charts,
maps, statistics etc.
* Marketing communications
* Checking the writing
* Exercises
Programme Duration :
1 Day
Training Needs
Assessment
Target Population :
Sr. Managers, Reporting
:
- Importance of writing
reports well
- Writing Skills
- What makes writing poor
- Basic principles of
effective writing
* Acquire skills in report
writing
Contents :
* Writing skills
* Causes of poor writing
* Basic principles of
effective
writing
* Report writing skills :
- Identification of purpose
and readers
- Defining objectives and
strategy
- Structure planning
* Exercises
Programme Duration :
1 Day
Training Needs
Assessment and
Getting Planned Results
from Training and
Trainees
Target Population :
Controlling Officers,
13
 Supervisors
Objectives :
To ensure a common base
level of competence in
customer service skills –
* - Listening
* - Communication
* - Handling complaints
constructively
* - Encourage constructive
problem- solving
through prompt
personal action
* - Customer service
manners and etiquettes
Contents :
* Why Customer Service
Matters?
* What’s different about
good service?
* Performance Standards
* Turn complaints into
opportunities
* Listening to customers
* Assertiveness and good
service
* Effective customer
communications
* Internal customers
* Personal action planning
* Self-Assessment
Programme Duration :
1 Day
Whatever made you successful in the past
won’t in the future.
Officers, Managers HODs
Objectives :
* Understand terms such as
job title, job profile,
required technical
competence, Managerial
skills, priority codes etc.
* Understand the format and
will be able to fill it up
* Understand their role in
implementing the system
* Understand the system in
totality and how it is useful
in identification of
training needs of executives
Contents :
* Drawbacks of the present
system
* Concepts, terms and
formats
* Role of participants in
dissemination of concept
and operation of system
* Exercise and open house
discussion
Programme Duration :
1 Day
Sr. Managers and HODs
Objectives :
* Understand terms such as
job title, job profile,
required technical
competence, Managerial
skills, priority codes etc.
* Understand the format and
will be able to fill it up
* Understand their role in
implementing the system
* Understand the system in
totality and how it is useful
* in identification of
training needs of
executives
* Develop a system for
Getting results from
training
Contents :
* Drawbacks of the present
system
* Concepts, terms and
formats
* Role of participants in
dissemination of concept
and operation of system
* Pre-training actions
* Actions during training
* Post-training actions
* Project Implementation
* Evaluation of training
results
* Exercise
* Open house discussion
Programme Duration :
1 Day
14
 BEHAVIOURAL SKILLS

TRAINING PROGRAMME DETAILS

TARGET POPULATION
OBJECTIVES
CONTENTS
PROGRAMME DURATION

15
 If you can’t do it excellently, don’t do it at all.
Because if it’s not excellent it won’t be profitable or fun,
and if you’re not in business for fun or profit,
what the hell are you doing here?
Self –Development Self –Development Seven Habits of Highly
Successful People

Target Population : Target Population : Target Population :

Managers, executives at all
levels
Objectives :
* Understand and know the skills
in self-Development
* Understand and know the self
development potential
* Understand and know hurdles in
self-development
* Take charge of “Self”
Contents :
* Myth of experience
* Skills in self development -
Technological, Behavioural,
Information, Managerial skills
* Positive value and goal structure
* Self development dimensions –
knowledge, skills and values
* Statics and Dynamics of self -
development
* Self evolution model
Programme Duration :
1 Day
Line Managers, Managers at all levels
Supervisors
Objectives : Objectives :
At the end of training the * Highlight/experience of
participants will be able using the 7 habits
to – * Give an Overview of the 7
* Understand myth of Habits and Discuss how
experience participants can become
* Understand and more Effective in their
appreciate hindrances in work & Personal Habits
self-development and Time Management
* Understand and Skills.
appreciate Positive Contents :
Attitude * Rational of why the 7
* Understand and habits
appreciate positive * Overview of the 7 Habits
attitude building steps * Examples of Defective
* Understand and Habits
appreciate learning * Highlight Some of the
attitude Advantages of Using the 7
* Understand and Habits
appreciate – ‘ Give more Programme Duration :
than you get’ Principle 1 Day
Contents :
* Myth of Experience
* Self-development

16
 hindrances
* Know all complex
Importance & Benefits of
positive attitude
* Recognising people with
positive attitude
* Negative attitude
* Procrastination, Excusitis,
* Saddest words
* Steps to build positive
Attitude
* Winning edge
* Importance of struggle
* Attitudes of winners
* Qualities that make a
person successful
* Reasons for Failure
* Attitude for learning
* Give more than you get
Programme Duration :
1 Day

Build momentum by accumulating small successes.

Communication Skills Body Language Presentation Skills

Target Population : Target Population : Target Population :

Managers, executives at all
levels
Objectives :
* Understand the basic process of
communication
* Recognise their role in the
process of communication
Develop skills of:
* - Overcoming barriers to
Communication
Managers, executives at
all levels
Objectives :
* Understand the importance
of body language in
understanding the
communication
* Acquire knowledge about
basics of body language in
communication
Managers at all levels
Objectives :
* Identify the need to make
an effective presentation
* List out key factors
responsible for an effective
presentation
* List common barriers to
effective presentation and

17
 - Listening
- Non-verbal Communication
- Giving job instructions
- Giving and taking feedback
Contents :
* What is communication
* Communication barriers
* Listening
* Non-verbal Communication
* Job instructional skills
* Feedback – giving & taking
Programme Duration :
1 Day
Develop skills to read body
language
Contents :
* Acquiring the Skills for
reading gestures
* Gesture reading materials
* Reading persons from his
gestures
Programme Duration :
1 Day
offer suggestions to
overcome them
* List do’s and don’ts for an
effective presentation
* Represent organisation /
department
* Make a presentation in
meetings, seminars and
workshops
Contents :
* Planning for presentation
* Preparing for presentation
* Supporting materials
* Presentation techniques
* Dealing with difficult
participants
Programme Duration :
1 Day
18
 There are really only three types of people:
those who make things happen,
those who watch things happen,
and those who ask, “What happened?”
Influencing Networking Dealing With People
Relationships Successfully

Target Population : Target Population : Target Population :

First line executives,
Supervisors, Jr. Managers,
Middle Level Managers
Objectives :
* Understand and appreciate that
influencing is a vital
management skill
* Understand and appreciate how
to :
- Establish rapport
- Deal with different
personalities
- Handle resistance
- Get a decision
Contents :
* Planning to influence
* Influencing styles
* What’s in it for me
* Communicating your message
* Influencing through rapport
* Influencing different
personalities
* Handling resistance
* Getting a decision
Programme Duration :
Line Managers, First line executives,
Supervisors, Jr. Managers
Supervisors
Objectives : Objectives :
* Understand and appreciate * Understand and appreciate
the importance of building importance of dealing with
and maintaining successful people successfully to
relationships in enhancing achieve success
professional and private * Understand and appreciate
life. process of dealing with
Contents : people
* The concept of networking Contents :
relationships * Human nature
* Learning to network * Talking to people and
relationships making people feel
* Networking relationship important
* Investing * Agree with people
* Nurturing of relationships * Listening to people
network * Influencing people
* Maintaining relationship * Convincing people
network * Make up people’s minds
* Do’s and Don’ts in Set people’s moods
networking relationships Praising people
Programme Duration : Thanking people
1 Day Making good impression

19
 1 Day Programme Duration :
1 Day

You don’t persuade people.

People persuade themselves.
Interpersonal Skills Self-Discipline Managing Discipline

Target Population : Target Population : Target Population :

Managers, executives at all
levels
Objectives :
* Understand and appreciate
effective communication
* Develop listening skills
* Identify behaviours – passive,
aggressive & assertive
* Acquire assertiveness skills
* Learn how to say no
Workers, Operators, First line executives,
Mechanics etc. Supervisors, Jr. Managers
Objectives : Objectives :
At the end of the * Understand the concept of
programme the participants discipline
will be able to – * Be aware of the legal
* Increase their awareness framework of employee
and understanding of : discipline that is
- Employee Discipline appropriate to their own
- Task, Group and level.

20
* Resolve and avoid conflicts
* Handle criticism
* Collaborate
Contents :
* Effective Communication
* Listening
* Behaviours – passive,
aggressive, assertive
* Assertiveness
* Assertiveness skills
* How to say no
* Resolving conflicts
* Avoiding conflicts when you
can
* Collaboration
* Exercise
Programme Duration :
1 Day
Individual Needs for
Discipline
- The process of
maintaining discipline
* Develop the ability and
skill to :
- Take appropriate steps
To maintain discipline
- Identify problems and
formulate solutions to
maintain discipline
- Be able to explore ways
of maintaining discipline
in the shop floor work
situation
- Motivate their colleagues
- Build a cohesive team
Contents :
* Present business
environment and
organisational requirement
to change accordingly
* The concept of Discipline
* The need for Discipline
* Be capable of following
the organisational
procedures involved in
maintaining discipline.
* .Be able to explore ways of
maintaining discipline in
the shop floor work
situation
Contents :
* The concept of discipline
-Positive and Punitive
* The process of inculcation
and maintenance of
discipline at work
* Disciplinary procedure
* Responsibilities of first
line executives
Programme Duration :
1 Day
21

The greatest ability
in business is to get
along with others
and influence their
actions.
Business Etiquettes
And Manners
Target Population :
Managers, executives at all
levels
Objectives :
After completion of the course
the participant will be able to :
* Understand and appreciate
Difference between social and
business manners
* Understand and appreciate
business etiquettes to be
followed in the office/workplace
* Understand and appreciate
ground rules for business
relationships
* Understand and appreciate how
* Employee rights and
Management rights
* Categories of employee
misconduct
* Basic standards for
Discipline
* Self-Discipline and its
importance
* Do’s and Don’ts for Self-
Discipline
* The process of inculcation
and maintenance of
discipline at work
* .Exercise / Task
Programme Duration :
1 Day
Emotional Intelligence
Target Population :
Senior Managers, HODs
Objectives :
* Understand and appreciate
the practice of using.
thinking about feeling to
guide behaviour.
* Acquire ability to apply
power and acumen of
emotions to improve
performance of self and
team
Contents :
Even if you are
on the right
track,
you will
get run over
if you
just sit there.
Emotional Intelligence
Target Population :
Middle Level Managers,
Line Managers and
Supervisors
Objectives :
* Understand and appreciate
the practice of using
thinking about feeling to
guide behaviour
* Acquire ability to apply
power and acumen of
emotions to improve
performance of self and
team.
Contents :
* What is Emotional
22
 to conduct oneself with * What is Emotional Intelligence
confidence in office/workplace Intelligence * Assessing Emotional
* Assessing Emotional Intelligence
Contents : Intelligence * Emotional intelligence and
* Difference between social * Emotional intelligence and performance
manners and business manners performance * Emotional Intelligence in
* What is Business Etiquette * Emotional Intelligence in Teams
* Principles of Business Etiquettes Teams * Assessing E.I. in Teams
* Rules of Introduction * Assessing E.I. in Teams * Develop E.I.
* Handshakes * Develop E.I.

* Conversation Programme Duration :

* Electronic Communication Programme Duration : 1 Day
* Use of Cell Phones, 2 Days
* Telephone
* Non-verbal Communication
* Dress & Image
* Appointments & Meetings
* Office Protocol
* Business Meals
* Table manners

Programme Duration :
1 Day

Friends may come and go,

but enemies accumulate.

Never answer a letter when you’re angry.

Stress Management Managing Conflict Time Management

Target Population : Target Population : Target Population :

Managers, executives at all Line Managers, HODs, Managers,
levels Supervisors Sr. Managers

23
Objectives :
At the end of the training
programme, the participant will
be :
* Able to understand and
appreciate stress and its effects
on individual, company and
society
* Able to identify negative stress
responses
* Able to understand optimum
stress
* Able to understand and
appreciate Stress management
strategies
* Develop Action Plan for stress
management
Contents :
* What is Stress?
* Effects of stress on individuals,
company and society
* Optimum Stress
* Negative stress responses
* Symptoms of stress
* Causes of Stress
* Stress management strategies
* How to reduce stress
* Managing stress better
* Action plan for stress
management
Programme Duration :
1 Day
Objectives :
At the end of the
programme the participants
will :
* Understand and appreciate
importance of conflict
management
* Self-assess interpersonal
and organisational conflicts
and understand one’s style
of handling them.
* Be able to resolve conflicts
* Develop Action Plan to
resolve interpersonal and
organisational conflicts.
Contents :
* Determining the current
level of conflict level in
work life (self-assessment)
* Determining my conflict
style (self assessment)
* Resolving a conflict with
one other person
* Resolving a group conflict.
* Supervisor’s role in
resolving employee conflict
* The art of disciplining
employees (for supervisors)
The role of HR in conflict
resolution
* Listing of informal and
formal conflict resolution
processes
* Developing Conflict
Objectives :
* Provide an understanding
about the Time
Management concepts
* To understand the
Organisational and self
dimensions of Time
Management
* To develop skills in
managing time effectively
Contents :
* Basic concepts in Time
Management
* Identifying time wasters
* Delegation
* Managing Time in
Meetings
* Techniques of Time
analysis
* Organisational issue in
Effective Time
Management
* Distinguishing Important
from urgent
* Methodology for
identifying life goal,
purpose of job and areas of
improvement
Programme Duration :
1 Day
24
 Management Plan for
Stress is an ignorant interpersonal and “Tomorrow”
state. It believes that organisational conflicts. is often
everything is an Programme Duration : the busiest time
emergency. 1 Day
of the year.

The art of being wise

is the art of knowing
what to overlook.
Productivity Productivity Cultivating Culture of
Improvement Improvement Customer Satisfaction

Target Population : Target Population : Target Population :

Workers
Objectives :
* Understand and appreciate need
for productivity improvement
* Understand concept of
productivity
* Appreciate and understand need
to demolish thinking boundaries
* Draw an action plan for
productivity improvement
Contents :
* Concept of productivity
* Demolishing Thinking
boundaries
* Steps for achieving productivity
improvement
* Japanese approach to
productivity
First line executives,
Supervisors, Jr. Managers
Objectives :
* the participants will :
need for productivity
improvement
* Understand concept of
productivity
* Appreciate and understand
need to demolish thinking
boundaries
* Draw an action plan for
productivity improvement
Contents :
* Concept of productivity
* Demolishing Thinking
boundaries
* Steps for achieving
productivity improvement
* Japanese approach to
Sr. Managers, HODs
Objectives :
By the end of programme,
* Realise the requirement of
fundamental shift in way of
thinking and work
organisation
* Realise the need for shift in
thinking to be across the
organisation
* Understand that Customer
is the reason for existence
of all business.
* Understand the need for
cultivating the desired
culture in the Organisation
* Understand the concept of
culture and process of
cultivating culture
* Identify the core values
required for cultivating

25
Programme Duration : productivity desired culture
1 Day * Finalise norms of
Programme Duration : behaviour
1 Day * Understand the leadership
role for cultivating culture
of customer satisfaction
Contents :
* Context of change
* Change management
process and inter-relation
between vision, goals,
Outstanding leaders
strategies, systems and
go out of their way to boost structures
the self-esteem of their personnel. * Role of organisation culture
If people believe in themselves, in change management
it's amazing process and the factors

what they can accomplish. affecting the organisation

culture
* Defining core values
* Defining norms of
behaviour against each
core value
* Leadership role and how
any position is leadership
position
The future will be better tomorrow.
Programme Duration :
1 Day

Effective Public Speaking Striving For Excellence Customer Service

Target Population : Target Population : Target Population :

Project Managers, Marketing
Managers, Trainers, Staff
supervisors, Technical people –
Managers in all positions,
Youth and General Public.
Objectives :
Managers, executives at
all levels
Objectives :
* Understand and know the
aspects of excellence
* Understand and know the
Managers, executives at all
levels
Objectives :
To ensure a common base
level of competence in
customer service skills –

26
 At the end of the
programme the participant
will :
* Be able to stand up and speak,
when called upon to speak
* Not become self- conscious
and frightened
* Be able to think clearly,
concentrate and remember what
he intended to say
* Gain self-confidence, poise and
the ability to think on his feet
* Get his thoughts together in
logical order and will be able to
talk clearly and convincingly
before a business or social group
Contents :
* Need for effective public
speaking
* Key factors for effective public
speaking
* Common barriers to effective
public speaking and how to
overcome them
* Body language
* Do’s and Don’ts of effective
public speaking
* Planning for a speech
* Preparing the speech
* Organising supporting materials
* Public speaking techniques
* Handling questions,
participants/audience
Programme Duration :
1 Day
Do what you can, with what you have, where you are.
You can’t build a reputation on what you are going to do.
TECHNICAL SKILLS
Formula for excellence
* Understand and know
Requirements for striving
for excellence
* Self-awareness and
defining level of excellence
one wants to attain
* Working on Self-
Actualisation model
Contents :
* What is excellence to you?
* The formula for excellence
* Pay the price
* Values
* Integrity
* Focus
* Friendly Place
* Discipline
* Action
* Leadership
* Trust
* Do the right things right
* Self Awareness
* Self-Actualisation model
Programme Duration :
1 Day
* Listening
* Communication
* Handling complaints
constructively
* Encourage constructive
problem solving through
prompt personal action
* Customer service manners
and etiquettes
Contents :
* Why Customer Service
matters
* What’s different about
good service
* Performance Standards
* Turn complaints into
opportunities
* Listening to customers
* Assertiveness and good
service
* Effective customer
communications
* Internal customers
* Personal action planning
* Self-Assessment
Programme Duration :
1 Day
27
TRAINING PROGRAMME DETAILS

TARGET POPULATION
OBJECTIVES
CONTENTS
PROGRAMME DURATION

28
 In the field of observation,
chance favors only the prepared mind.
Process for Business
Growth
Target Population :
Sr. Managers, HODs,
Top Executives
Objectives :
* Appreciate initiatives for market
driven organisation
* Appreciate market development
and product development routes
* Processes for change – Planning
Process & Product Development
Process
Contents :
* Planning process for growth
* Devising Schedule for planning
process
* Product Development process
* Implementation of planning and
product development process for
business growth
Programme Duration :
1 Day
Internal Customer
Satisfaction and
Microplanning
Target Population :
HODs, Managers,
Sr. Managers,
Top Executives
Objectives :
* Understand and appreciate
the ICS concept
* Understand and appreciate
that ICS model is
appropriate tool to build
capabilities in the
organisation.
* Understand and appreciate
the need for every segment
of the organisation to
reorient itself to the needs
of customer – internal and
external
* Understand and appreciate
need for removal of internal
weakness
Contents :
* Market orientation
* Internal customer
satisfaction
Coordination Skills
Target Population :
Line Managers,
Supervisors
Objectives :
* Understand and appreciate
importance of coordination
* Get insight into information
needs and mechanism of
coordination skills
* Use of different basis for
coordination
* Understand one’s role in
coordination
* Develop skills in
coordination activities
Contents :
* What is Coordination?
* Coordination costs
* Coordination ability
* Information needs and
coordination mechanisms
* Coordination by
standardisation
* Coordination by plan
29

I am convinced that
if the rate of change
inside an
organization
is less than the rate
of change outside,
the end is in sight.
Complexity is not to be admired.
It is to be avoided.
Microplanning
Target Population :
HODs, Managers,
Sr. Managers, Top Executives
Objectives :
* Understand the need to plan
effectively in order to optimize
operational performance and
increase managerial
effectiveness
* Appreciate the importance of
defining the objective accurately
* Be more aware of the resources
* Implementation capabilities
* Steps in ICS
* Microplanning
* Resource planning
* Prerequisites and role of
hierarchy
Programme Duration :
1 Day
Marketing Management
Target Population :
Marketing executives/
Managers
Objectives :
* Understand and appreciate
the importance of
marketing on the
performance of
organisation
* Understanding and
appreciating the right
approach to marketing
* Coordination by mutual
adjustment
* Interorganisational
Coordination
* Coordination Roles
* Coordination Requirements
* Coordination Activities
Programme Duration :
1 Day
Sales Excellence
Target Population :
Sales Executives/ Managers
at all levels
Objectives :
* Carry out preparatory work
for sales meeting
* Create right impression at
the start of the meeting
* Discover customer needs
and have right answers for
the same
* Make the customer
30
 that are available to them
* Understand the difference
between symptoms and root
causes when problem solving
* Understand planning
terminology and be aware of the
aids that are available to them
* Apply a systematic approach to
Microplanning
* Develop the skills to prepare a
detailed microplan
* Be able to associate their own
priorities with the priorities of
the organisation
Contents :
* Defining planning
* Practical Microplanning task
* Objective setting
* Problem systems and root
causes
* Asking the right questions
* Planning aids
* Network planning
* Information systems
* Final Microplanning task
Programme Duration :
1 Day
What we are trying to do in marketing is
not to change minds, but to take advantage of the
perceptions that are already there.
* Understanding and
appreciating techniques and
tools involved in marketing
process
Contents :
* What is marketing?
* Researching your
customers
* Market research methods
* Developing a marketing
strategy
* Understanding the
marketing mix
* Marketing planning
* Tactics in marketing
* Being market-led in
practice
Programme Duration :
1 Day
understand the proposal and
let him feel it attractive and
credible
* Handle objections
successfully so as to satisfy
the customer
* Close the meeting
successfully
* Conduct follow up
activities after the meeting
Contents :
* Preparation for sales
meeting
* Techniques of maximizing
effectiveness of sales
meetings
- Right initial impression
- Discovering customer
needs
- Making what you say
understand , attractive
and credible
- Handling objections
- Closing successfully
* Follow up activities
* Task/exercises
Programme Duration :
1 Day
31
 Performance Appraisal Cost Control and Waste Elimination
System Reduction

Target Population : Target Population : Target Population :

Managers at all levels First line executives, First line executives,
Supervisors, Supervisors,
Jr. Managers, HODs Jr. Managers

Objectives : Objectives : Objectives :

* Bring about conceptual clarity
on Key Performance Areas and
Tasks/Target setting
* Relevance of tasks/targets
setting in the performance
appraisal process
* Provide guidelines for
identification of KPAs and
task/target setting
* Develop a continuous clarity of
roles and expectations by
initiating a sense of performance
planning
* Performance Assessment
* Performance Review and
Planning
Contents :
* Appraisal Process
* Key Performance Areas and
Tasks/Targets
* Self-Appraisal
* Performance factors
* Potential factors
* Performance review and
planning
* Performance Assessment
* Understand and appreciate
the concept of cost, cost
control and cost reduction
* Develop skills to analyse
critical areas for cost
control and cost reductions
Contents :
* Concept of cost, types of
costs
* Man-hour and machine-
hour costing
* Need for costing,
* Make or buy decisions
* Cost control, Variances,
* Remedial actions for cost
control
* Standard costing and
budgetary control
* Inventory control, ABC
analysis, Inventory levels
and economic order
quantity
* Cost reduction, Critical
areas for cost reduction,
* B.E. analysis
* MIS for cost control and
* Understand and appreciate
the need for waste
elimination
* Understand and appreciate
waste minimization
techniques and steps and
how to use them
Contents :
* Role of waste elimination
in profit maximisation
* What is Value Addition &
what is waste?
* Types of wastes and their
impacts
* Steps for process waste
identification
* Identifying causes of
wastes
* Waste minimization
techniques
* Steps in waste
minimization
* Exercise on waste
minimisation
Programme Duration :

32
* Development needs and plan
* Thrust Areas
* Exercises
Programme Duration :
1 Day
“Feedback” is a business term which refers to
the joy of criticizing other people’s work.
Waste Elimination
Target Population :
Workers, Operators
Objectives :
* Understand and appreciate the
need for waste elimination
* Understand and appreciate waste
minimization techniques and
steps and how to use them
Contents :
* Role of waste elimination in
profit maximisation
* What is Value Addition &
what is waste?
cost reduction 1 Day
Programme Duration :
1 Day
Training Programme Training Needs
for Assessment and Getting
Training Managers Planned Results from
Training and Trainees
Target Population : Target Population :
Training Managers Controlling Officers,
Sr. Managers and HODs
Objectives : Objectives :
* Understand how people * Understand terms such as
learn most effectively job title, job profile,
* Decide what they need to required technical
learn competence, Managerial
* Facilitate the learning skills, priority codes etc.
process. * Understand the format and
This will be achieved by will be able to fill it up
focusing on the following * Understand their role in
key areas : implementing the system
* Understanding and * Understand the system in
* clarifying the training totality and how it is useful
33
* Types of wastes and their
impacts
* Steps for process waste
identification
* Identifying causes of wastes
* Waste minimization techniques
* Steps in waste minimization
* Exercise on waste minimization
Programme Duration :
1 Day
In a hierarchy, every employee tends to rise
to his level of incompetence.
Conducting Successful
Interviews
Target Population :
Sr. Managers, HODs,
objectives
* Learning how to use a
variety of training methods,
and selecting the most
appropriate method
* Leading sessions within a
programme
Contents :
* Learning objectives and
* learning styles
* Learning methods
* Session planning,
* preparation of learning
materials
* Running a session
* Structured exercises on
making presentation and
leading sessions
Programme Duration :
1 Day
Standard Operating
Practice
Target Population :
Line Managers,
Supervisors, Experienced
Workers / Operators /
in identification of
training needs of executives
* Develop a system for
getting results from training
Contents :
* Drawbacks of the present
system
* Concepts, terms and
formats
* Role of participants in
dissemination of concept
and operation of system
* Pre-training actions
* Actions during training
* Post-training actions
* Project Implementation
* Evaluation of training
results
* Exercise and open house
discussion
Programme Duration :
1 Day
34
 Mechanics

Objectives : Objectives :
Understand and appreciate At the end of the
importance of selecting right programme the participants
candidate as it has long term will :
implications on organisational Understand and appreciate
performance the importance and
Understand and appreciate advantages of following
interview preparation w.r.t. job and spreading SOP
position & required skills Be able to prepare SOP for
Acquire listening and equipments / machines at
interpreting body language skills shop floor
for interview
Conduct interview and select Contents :
right candidate Concept and definition of
SOP
Contents : Standard values
Questioning techniques SOP procedure
Listening Contents of SOP
Interpreting body language Preparation and
Interview preparation implementation of SOP/
Interview structure SMP
Follow up actions
Programme Duration :
Programme Duration : 1 Day
1 Day

35
 Learn the phrase:
“I don’t know but I’ll find out.”
No one expects you to know everything.
Don’t pretend that you do.

SPECIFIC TECHNICAL
SKILLS

TRAINING PROGRAMME DETAILS

TARGET POPULATION
OBJECTIVES
CONTENTS
PROGRAMME DURATION

36
 You must have long-range goals
to keep from being frustrated
by short-term failures.
Business Balanced Benchmarking TQM
Scorecard

Target Population : Target Population : Target Population :

HODs, Managers, HODs, Managers, Sr. Managers,
Sr. Managers, Top Executives Sr. Managers, HODs, Top Executives
Top Executives

Objectives : Objectives : Objectives :

* Understand and appreciate the
concept of Business Balanced
Scorecard.
* Understand and appreciate
organisational implications.
* Be able to draw Balanced
Scorecard for the organisation
Contents :
* The Balanced Scorecard -- A
new approach to performance
* Challenge internal
paradigms and understand
opportunities and methods
for improvements
* Identifying strengths &
learning from leadership
experience of others
* Prioritising & allocating
resources to set realistic,
aggressive goals
* Learning from the best.
Understand and appreciate –
* Quality and TQM
* Importance of TQM
* - Link between quality and
profit and ways to
measure performance,
productivity, cost and
quality
* - Steps involved in
implementation of TQM
* - Why benchmark and

37
 management (coordination)
* Key elements of the Balanced
Scorecard
* Developing the Balanced
Scorecard
* Cascading the Balanced
Scorecard
Programme Duration :
1 Day
The trouble with doing something right the first time is
that nobody appreciates how difficult it was.
Standard Operating
Practice
Target Population :
Line Managers, Supervisors,
Contents :
* What is benchmarking?
* Why benchmark?
* Types of benchmarking
* What to benchmark?
* How to benchmark?
* Phases of benchmarking.
* Critical success factors of
benchmarking
* Benchmarking barriers and
overcoming them
* Benchmarking tools
* Adapting improvements
Programme Duration :
1 Day
JIT
Target Population :
Managers at all levels,
steps involved in
benchmarking
* - Management of
performance, what is to
be measured and types
of measures
* - Quality systems and past
lessons
Contents :
* What is Quality?
* Evolution of Quality
* TQM and Employee
involvement
* TQM tools
* Cost of quality,
* Quality Indices
* Quality and Productivity
* Role of top management in
TQM
* Implementing TQM
* Quality awards &
Certifications
* Past lessons
Programme Duration :
1 Day
TPM
Target Population :
Engineers and Managers at all
38
 Experienced Workers /
Operators / Mechanics
Objectives :
At the end of the programme
the participants will :
* Understand and appreciate the
importance and advantages of
following and spreading SOP
* Be able to prepare SOP for
equipments / machines at
shop floor
Contents :
* Concept and definition of
SOP
* Standard values
* SOP procedure
* Contents of SOP
* Preparation and
implementation of SOP/ SMP
Programme Duration :
1 Day
HODs, Top Executives
Objectives :
* Understand and appreciate
Elements of JIT
* JIT implementation
* Benefits of JIT
Contents :
* What is JIT?
* Basic elements of JIT
* Types of wastes
* Flexible resources
* Kanban
* Inventory
* SMED principles
* Benefits of JIT
* JIT implementation
Programme Duration :
1 Day
levels
Objectives :
Understand and appreciate :
* Importance and benefits of
TPM
* Implementation steps
* Process of implementing TPM
Contents :
* What is TPM?
* Role of TPM in Lean Systems
* TPM principles
* Losses reduced by TPM
* Seven steps of TPM
* Proceeding with TPM
* Operator Maintenance
Partnership
* TPM tag system and process
* Professional Maintenance
Programme Duration :
1 Day
39
 I cannot give you the formula for success,
but I can give you the formula for failure–which is,
“Try to please everybody.”

Overall Equipment 5S Kaizen

Effectiveness (OEE)

Target Population : Target Population : Target Population :

Sr. Managers, HODs Sr. Managers, Sr. Managers,
HODs, Top Executives HODs, Top Executives

Objectives : Objectives : Objectives :

* Understand and appreciate
importance of using OEE
* Be able to calculate OEE
* Be able to find bottlenecks in
production which one is not
aware of
* Be able to identify machine(s)
dragging down entire facility
* Be able to calculate and use
excess capacity that could be
easily and inexpensively
tapped.
Contents :
* Introduction
* The Six Big Losses
* Overall equipment
* Improve housekeeping
* Make every individual
responsible for
housekeeping
* Beautify by simple means
* Productivity improvement
by saving time, space etc.
Contents :
* Seiri - Sorting
* Seiton - Systematic
arrangement
* Seiso- Shine, Cleaning
* Inspection while cleaning
* Seiketsu – Standardization
* Shitsuke - Self Discipline
* Understand and appreciate the
Kaizen challenge and role of
Kaizen in TQM
* Understand the concept and
process of Kaizen
* Understand and appreciate the
practice of Kaizen
* Understand and appreciate the
Kaizen Management
Contents :
* Kaizen concept and TQM
* Kaizen by TQM
* Kaizen – the practice
* Kaizen Management
* Kaizen approach to problem
solving

40
 effectiveness and the TPM Programme Duration : * Challenging the corporate
vision 1 Day culture
* Overall Equipment * Kaizen problem solving tools
Effectiveness Metric
* The elements of OEE Programme Duration :
* Goal and Benefits of OEE 1 Day
Measurement
* OEE worksheet
* Visual OEE

Programme Duration :
1 Day

Manage by principle, not procedure.

Make a customer, not a sale.

Failure Mode and Effects V.A. /Value Engineering Quality Function

Analysis (FMEA) Deployment (QFD)

Target Population : Target Population : Target Population :

Managers and engineers at all Sr. Managers, Managers at all levels
levels HODs, Top Executives

Objectives : Objectives : Objectives :

* Understand and appreciate * Understand and appreciate * Understand and appreciate:
importance of FMEA the concept of value and - Importance of efficiently
* Develop skills to use FMEA value addition delivering value to

41

Contents :
* Origin of FMEA
* Different types of FMEA
* FMEA’s link with
Continuous Improvement
* Process FMEA
* FMEA Worksheet
* Why use FMEA
* When to use FMEA
* Potential applications of
FMEA
* Steps on completing FMEA
Programme Duration :
1 Day
* Understand and appreciate
the process of value analysis
and value addition
* Acquire skills to use
VA/VE
Contents :
* Concept of Value and value
addition
* Different phases of VA /
VE
- Selection
- Information
- Creativity
- Analysis
- Development
- Pres4entation
- Implementation
- Verification
* Checklist
Programme Duration :
1 Day
customers through
Listening ”Voice” of
customers throughout
product and service
development process
- Tools and Techniques of
QFD
* Be able to translate customer
needs into language of
organisation
* Be able to build “House of
Quality”
Contents :
* Traditional quality systems
* Types of requirements
* Coherent planning and
development
* What is QFD
* Tools of QFD
* Developing QFD
- Voice of customer
Deployment
- Quality Deployment
- Customer Satisfaction Story
- Task Deployment
* Common QFD pitfalls
* Exercises
Programme Duration :
1 Day
42
 Fix requirement errors early.
To fix later, they will cost:
* 500% more at design stage
* 1,000% more at coding
* 2,000% more at unit test
* 20,000% more at delivery

SAFETY
HEALTH
&
ENVIRONMENT

TRAINING PROGRAMME DETAILS

TARGET POPULATION
OBJECTIVES
CONTENTS
PROGRAMME DURATION

43
 Man's mind once stretched by a new idea,
never regains its original dimension.
Continuous Safety
Improvement
Target Population :
Safety Managers,
Managers at all levels
Objectives :
At the end of the programme
the participants will be :
* Familiar with the origins of
Total Quality Management
movement and W. E.
Deming’s contributions
* Able to apply Deming’s 14
points to workplace safety
Contents :
* Deming's key points
* Management Systems:
* Safety & Health Management
System
* Variation
* Applying Deming’s 14 Points
to Safety
* Deming/Shewhart Cycle
* Key Paradigms of Continuous
Supervising for Safety
Target Population :
First line executives,
Supervisors, Jr. Managers
Objectives :
* Learn and understand
principles and management
of safety
* How to identify and address
unsafe behaviour
* Be able to make safety a
part of the company culture.
See how safety can be a
living breathing programme
Contents :
* Principles of safety
management
* Management of safety
* Accountability and
responsibility
* Analysing work area
* Unsafe behaviour, acts,
conditions
Safety Management Plan
Target Population :
Sr. Managers, HODs,
Top Executives
Objectives :
* Understand the basics of a
safety management system.
* Identify the seven core
elements of an effective
safety and health program.
* Describe the key processes
in each program element
Contents :
* Safety & Health
Management System
* Seven Elements
* Top Management
Commitment
- Time, Money, Concern
- Getting Top Management
Commitment
* Accident costs – Direct &
Indirect
- Proactive Vs. Reactive
44
 Safety Improvement
* Developing Action Plan for
Continuous Safety
Improvement
Programme Duration :
1 Day
Well done is better
than well said.
Hazard Identification &
Control
Target Population :
Safety Managers,
Environment Managers,
Sr. Managers
Objectives :
* Explore the elements of an
effective hazard identification
* Training for safety (formal
& informal) - Fitting safety
to organisation’s culture
* Making safety a living
dynamic product
Programme Duration :
1 Day
Design for
Environment
Target Population :
Manager (ENV.)
Managers, Sr. Managers,
HODs, Top Executives
Objectives :
At the end of the training
programme the participant
- Safety & Health
* Management Accountability
- 6 Essential elements of
accounting system
- Management/ Employee
Accountability
* Employee Involvement
- Role of Safety Committee
* Hazard Identification &
Control
- Hazard Analysis Vs.
Accident Investigation
- Categories of Hazards
- Hierarchy of Controls
* Incident / Accident
Investigation
Analysis steps
Phases of analysis
* Education & Training
- Safety Training Steps
Plan Evaluation
Programme Duration :
1 Day
Green Productivity
Target Population :
Sr. Managers, HODs,
Top Executives
Objectives :
* Understand and appreciate
environment management
45
 and control program.
* Discuss the steps in the
hazard identification and
control process
* Complete the hazard
identification and control
worksheet.
Contents :
* What is – Hazard, Exposure,
* Conditions & Behaviours
* Identification of root causes
- System Design
- Performance
- Defects
* Processes to Identify and
Analyze Hazards
* Job Hazard Analysis
* Incident / Accident Analysis
* Identifying potential
accidents
* Weeding out causes of
injuries and accidents
* Factors that increase risk
* Education and Training
* PPE
* Effective Maintenance
Processes
* Hazard Tracking Procedures
* Continual Improvement
* Hazard Analysis Worksheet
Programme Duration :
1 Day
will : trends
* Understand and appreciate * Understand and appreciate
need for DfE green productivity
* Understand how companies methodology, tools and
implement DfE techniques
* Be aware of tools used for * Understand and appreciate
DfE. G. P. Plan formation and
implementation
Contents : * Understand and appreciate
* What is ‘Design for G. P. effectivity and financial
“Environment” viability
* What does design for
environment do? Contents :
* Considerations of DfE * Environmental Management
* How companies implement trends
DfE * Evolution of Green
* DfE Tools Productivity
* Productivity Principles
Programme Duration : * Ecological principles guiding
1 Day GP
* GP -Benefits and
characteristics
* GP Practices
* GP – Methodology, Tools and
Techniques
* Top Management & GP
* Identification of problems and
causes
* Prioritizing problems and
tasks
* Generation and evaluation of
GP options
* GP plan implementation
* GP – Effectivity & financial
viability
46
 * Checklists
Generally speaking, you aren’t
learning much when your mouth is Programme Duration :
moving. 1 Day

47