Anda di halaman 1dari 53

1.

1. INTRODUCTION

Operation & Maintenance

The Scope of Services shall include maintenance of EMPLOYER XXX Corporate Headquarters building and facilities and critical plants, equipment and systems, providing housekeepers and cleaning services including garbage collection and disposal, hospitality services, landscaping and gardening services and managing of Computerized Maintenance Management System (CMMS). 2.

CONTRACTOR'S SERVICES
The CONTRACTOR shall provide all labor, supervision, equipment, machinery, tools and test equipment, vehicles, materials, spares, consumable, supplies, and whatever other items considered necessary for satisfactorily performing all the services for the entire buildings and facilities and in the area within the walled perimeter of the office building unless otherwise stated herein as being furnished by EMPLOYER. Contractor should survey the small Camp at XXXX and submit separate proposal. The Contractor shall be responsible for the payment of all bills for electricity, water, newspaper and other utilities and services on a cost reimbursable basis. Payment for all reimbursable items including the supplies for hospitality services and spare parts shall be made to the Contractor on submission of receipts / invoices from the source without any mark-up. No retention shall be applied against any cost reimbursable items. Contractor responsible to supply any additional manpower for categories not originally included in the contract on as- needed basis.

21Housekeepers and Cleaning Services


The CONTRACTOR shall perform housekeepers and cleaning services for all buildings and facilities and also in the area within the walled perimeter of the office building. 2.1.1 The CONTRACTOR will carry out housekeepers and cleaning services in accordance with the detailed Scope of Services specified in Clause 3.1 of this schedule. The number of manpower including housekeepers and cleaners shall preferably not be less than the recommended manpower in the table included in XXXXX of this schedule. Hours of work for this labor group will be as required by the nature and duration of work.

22Garbage Collection and Disposal

2.2.1 The CONTRACTOR shall be responsible for the collection and disposal of garbage on a daily basis from the office building and facilities and the open areas attached to the building in accordance with the detailed Scope of Services specified in XXXXX of this schedule, The CONTRACTOR shall also be responsible for the cleaning of all roads and grounds within the walled perimeter of the office building.

2.3 Landscaping and Gardening Services The CONTRACTOR shall maintain all landscaping within the walled perimeter of the office building which will generally include but not be limited to, watering, trimming, pruning, fertilizing and horticultural services in accordance with the detailed Scope of Services specified in XXXXX of this schedule.

24Hospitality Services
The Contractor shall be responsible for the payment of all bills for caterings and functions on a cost reimbursable basis. The CONTRACTOR shall be responsible for serving tea, coffee, beverages and food to office occupants and guests as required, CONTRACTOR shall employ XXXX customs and traditions in serving beverages and hot drinks; compliance with appropriate food handling and hygienic standards is mandatory. Hours of work for the manpower of this group will be as required by the nature and duration of work. The CONTRACTOR shall be responsible to clean all utensils in accordance with food handling methods and procedures.

25Building Maintenance Services


The CONTRACTOR shall be responsible for providing maintenance services for all the assets within the office building including the critical equipment and systems listed under XXXXX of AppendixXXX, and all facilities and the area within the walled perimeter. This shall include but not be limited to electrical, mechanical, civil, HVAC, instrumentation and any other discipline necessary to fully maintain the building. The CONTRACTOR shall provide all labor, supervision, equipment, tools and test equipment .vehicles, spares, materials, consumable supplies and whatever other items required unless stated otherwise elsewhere in the contract for the performance of maintenance Services for the buildings and facilities. For the purpose of this contract, spares are defined as those parts of a machine/system/installation/ which because of wear and tear, usage, breakage or due the end of their useful life require replacement. The CONTRACTOR will forecast the spare part requirements for six months particularly for "moving items "and will submit it to the EMPLOYER for approval and further procurement action by him. However, the CONTRACTOR shall be eligible for payment of only those spare parts that have been actually utilized during the maintenance work. Except spare parts all consumables, supplies and materials are included in the contractor's prices.

The contractor shall maintain adequate stock of all consumables in the store in the Employer office building. EMPLOYER will have the right to inspect these stores.

If the EMPLOYER finds that the stock is inadequate, the EMPLOYER has the right to take appropriate action, including but not limited to, procurement of the consumables, at the contractor's expense, no matter how expensive they are. In addition, suitable penalty, as deemed appropriate by EMPLOYER shall also be imposed. The CONTRACTOR shall be responsible for supply and implementation of Computerized Maintenance Management System (CMMS) as per the attached technical specification and completion schedule.

3.

DETAILED SCOPE OF SERVICES

3.1 Housekeepers and Cleaning Services The Scope of Services includes Interior and exterior cleaning of all the elements as described in the above definition. The CONTRACTOR shall provide all the Labor, Supervision, Tools, and Equipment, Cleaning Materials, Consumable and supplies and whatever items required for the performance of housekeepers and cleaning and Services with no exceptions. The contractor shall provide a list of all consumables, supplies and materials with their brand names that the contractor shall utilize/supply during the performance of these services with prior approval of XXXX. All consumables should be of good and acceptable quality. The contractor shall maintain adequate stock of all consumables in the store in the XXXX office building. EMPLOYER will have the right to inspect these stores. If the EMPLOYER finds that the stock is inadequate, the EMPLOYER has the right to take appropriate action, including but not limited to, procurement of the consumables, at the contractor's expense, no matter how expensive they are. In addition, suitable penalty, as deemed appropriate by EMPLOYER shall also be imposed. The Services shall be performed on a scheduled or preplanned basis and shall include but not be limited to the following:

Clean all internal and external areas of the building from wall to
wall, and ceiling to floor.

perform any and all other tasks required to maintain a satisfactory


level of housekeepers and cleaners service

Sweep vacuum and mop all non-carpeted areas as necessary Fill all soap and paper towel dispensers Empty all wastebaskets and trash receptacles and remove trash
from building

Vacuum all carpeted areas; spot clean all carpets and Shampoo
carpets once every 3 months.

If spots and stains are not removed by routine or deep cleaning of


carpets and upholstery, etc., the CONTRACTOR shall engage a specialist subcontractor/firm at his own cost to steam cleaning such areas to remove the stains/spots to the satisfaction of EMPLOYER..

Clean and dust all furniture and fixtures and office equipment Clean work desks and public service desks Clean all hand/finger marks, stains, spots and dirt from doors and
walls

Clean break room tables, counters and sinks with products


approved for food service areas

Polish marble and granite once every 3 months. Dry clean all curtains quarterly. Clean all glass inside and outside of the building. Remove dust from computers, printers, and electric office
machine surfaces

Empty ashtrays, waste bins Check and clean equipment Hose down and disinfect refuse bins Hose down and disinfect collection points Floor cleaning, washing, scrubbing, stripping, sealing, waxing and
polishing.

Cleaning of all interior walls to ceiling/roof height including


windows, drapes, blinds, doors and frames.

Clean all interior and exterior windows, wall dividers, doors and
associated frames, and components as frequently as dictated by climatic conditions and other phenomena. The CONTRACTOR shall be responsible for carrying out inspections to determine climatic effect and perform the required services for the restoration.

Clean, wash, strip, seal, wax and polish stair walls, service
staircases and all stair walls.

Clean, wash and polish elevators Clean all interior walls partitioning of whatever nature. Clean all toilets and ablution areas including, without limitation,
urinals, stools, partitions and doors, washbasins, footbaths and

faucets, soap dispensers, mirrors, towel dispensers and disposal wall bins.

Apply disinfectant on a daily basis to water traps, door handles,


toilets and all similar sites to enhance the effectiveness of the Services provided and to reduce the possibility of bacterial transmission at these sites.

Clean all sinks, faucets, unit kitchens exposed pipes and drinking
fountains and modular wall units.

Provide and install wastepaper basket and trash can liners. Clean electric light fixtures, chandeliers, crystal, flexi glass and
associated switch plates.

Clean H.V.A.C. supply and return registers and grills. Clean all interior open type drains and associated grill covers. Spot clean furniture, drapes, furnishing, and wall fabrics as
determined by inspections or as required by XXXXX

Clean all public seating and prayer areas not less than once daily. Dry clean all curtains drapes, upholstery and linings, as
determined by inspections or as required by EMPLOYER.

Provide tissues and air fresheners in all offices in the building. Remove all graffiti, unauthorized posters and stickers of whatever
nature.

Remove any debris found on landscaped areas within the


buildings on a daily basis.

Perform other general housekeeping and duties as directed. Perform Pest Control inside and outside of the building monthly
basis and as per requirement of the Employer's.

Inspect on a continuous basis the buildings and facilities to


determine any custodial deficiency and immediately implement remedial action.

Inspect on a continuous basis the building and facilities to identify


any O&M deficiency particularly in bathrooms and toilets and report immediately to Help Desk for the concerned CONTRACTOR to take immediate remedial action

Implement within one (1) hour after receipt of EMPLOYER'S service


inspector's deficiency Reports, all remedial actions required therein. This does not absolve the Contractor from his responsibilities to carry out regular inspections and take timely corrective actions as appropriate

Collect and bag litter or waste Sweep up blown sand and dispose Straighten and tidy furniture Spray with air freshener Wash and polish windows Complete Services Record Card Check and clean equipment Provide and replenish all consumable materials for toilets and
restrooms including, without limitation, hand soaps, hand towels, toilet paper and disinfectant dispenser and refills.

The actual requirements shall depend upon use conditions and


may require additional duties or more frequent application in order to maintain the building in a clean and sanitary condition.

3.2 Garbage Collection and Disposal Services

3.21The CONTRACTOR shall perform Garbage Collection and Disposal


Services within the walled perimeter of the office building

3.22The CONTRACTOR shall devise and implement a trash and


garbage collection system throughout the office building and facilities and also in the area within the walled perimeter of the office building,

3.23The CONTRACTOR shall patrol all exterior area, including


roadways parking lots, and pick-up all trash and debris at least once every twenty-four (24) hours, six days a week including holidays. All grounds, whether landscaped or bare, shall be kept free of trash and debris. The CONTRACTOR shall schedule cleanup crew to continuously inspect and clean all area, paying particular attention to areas around buildings and any other places where debris may be trapped. Any trash or debris which may create a safety or health hazard shall be picked-up immediately.

3.24Trash containers shall be located at various points throughout the


office building and facilities and also in the area within the walled perimeter of the office building.

3.25The CONTRACTOR shall locate additional units as and when


required and relocate existing units as directed by EMPLOYER'S Representatives. The CONTRACTOR shall be responsible for garbage from all containers and all areas. The pick-up location shall be cleaned after each collection leaving the area neat and clean from spillage.

3.26Trash containers shall be emptied and trash disposed at least


once per day, six (6) per week including holidays. The CONTRACTOR shall actively seek to minimize the incidence of flies, etc., at trash pick-up points. If necessary, and at the direction of EMPLOYER'S Representative, the CONTRACTOR shall spray such sites with an approved insecticide. Garbage shall be wrapped and sealed in the appropriate heavy duty plastic garbage bags supplied by the CONTRACTOR. Raw garbage should not be deposited in a trash pick-up point in an exposed state.

3.27The CONTRACTOR shall be responsible for locating a disposal area


for trash collected, and shall obtain approval from the appropriate Municipal authorities for utilizing such disposal area, all costs of which will be the responsibility of the CONTRACTOR. No trash or debris shall be dumped or burned in the perimeter of the office building. 3.3 Landscaping and Gardening 3.3.1 The CONTRACTOR shall provide general landscaping services which shall

include, but not limited to, daily watering., pruning, fertilizing, mowing, removing weeds, spraying insecticides, replacing dead trees, plants and shrubs, training vines and shrubs, and supporting leaning trees. 3.3.2 Landscaping services will be performed in all locations as directed.

3.3.3 The irrigation system installed shall be maintained on a regular basis. All pumps will be inspected and repaired or replaced as required, emitters and filters shall be cleaned monthly and tubing flushed as directed by EMPLOYER'S Representative.

3.34Rock mulch maintenance shall be carried out by raking and


removal of litter.

3.35CONTRACTOR shall be responsible for the beautification of the


landscaping inside and outside the building.

3.36CONTRACTOR shall be responsible for the proper Ocaring and


watering of the plants and flowers.

3.37All areas will be free of plant debris at all times. 3.38Irrigate and feed newly planted trees, shrubs, bushes and flowers 3.39Keep plants flower beds free of pest. 3.310Cleaning and watering of all indoor plants. 3.311Perform weed control activities in all landscaped and
hardscaped areas.

3.312Prune and maintain all plants in a neat and uniform


appearance. Shrubs and plants shall be pruned back to be two feet from any sidewalk and one foot from any common area wall or as space allows. 3.3.13 All plants and shrubs will be fertilized as needed throughout the year to promote vigor and health. 3.4 Building Maintenance Services The maintenance services shall comprise the following:

a]General Maintenance of the entire office building and facilities. b]Contractor responsible in all maintenance work to be risk assessed
before commencement. If risk is identified then no work is to proceed until those risks have been eliminated or reduced by the approval of the XXXX representative.

c]Contractor to maintain the existing paints and color of the building. d]Contractor responsible to replace the existing paints. e]The maintenance of all the critical equipment listed in Appendix
XXX. The contractor shall be fully responsible for all types of maintenance of these critical equipment and systems.

f]The maintenance shall include but not be limited to planned


preventive maintenance (PPM), reactive maintenance and repair.

g]The performance of the contractor shall be measured by


employing appropriate KPIs and return -to- service- times (RTST) that are referred in Appendix XXX in Schedule XXX.

Performance below the minimum acceptable levels as compared to the KPIs and RTST shall make the contractor liable for penalty as specified in Appendix XX and/or as considered appropriate by the employer under the circumstances and the consequences thereof. 3.4.1 GENERAL RESPONSIBILITY OF
THE

CONTRACTOR maintenance

CONTRACTOR shall provide a comprehensive

service including, but not limited to, performing planned preventive maintenance (PPM), Reactive Maintenance services, Corrective Maintenance and Situational Maintenance, etc.

The planned preventive maintenance (PPM) program should


be developed/ derived considering the equipment manufacturers recommendations and modified if necessary considering the actual operating circumstances and context. The PPM shall be time-based, use based and conditionbased as appropriate considering the nature and type of equipment and measurable parameters

CONTRACTOR shall maintain all equipment and systems to


ensure compliance with applicable laws, codes, standards, policies and good industry practice to achieve agreed minimum acceptable performance levels.

The maintenance tasks and frequencies shall be continuously


reviewed and improved based on maintenance performance analysis.

Every effort shall be made by the contractor to not only meet


the agreed minimum acceptable performance levels but to exceed them by employing optimum maintenance strategies and resource planning.

Non compliance to the minimum acceptable performance


levels and RTSTs as described in Appendix XXX will make the CONTRACTOR liable to penalties that will be final and binding on the contract.

Contractor should submit their Crisis Management Plan and


Business Continuity Management Plan for the building, including protection and recovery of all documentations, manuals, drawings etc. soft and hard copies.

Contractor responsible to coordinate all suppliers any repair of


employer assets within the building.

Contractor should submit energy conservation plan and report


monthly.

Contractor shall provide 24/7 support and immediately, but


not more than specified in RTST response and restoration of

major/critical equipment, services and utilities.

Contractor responsibility to create, update and re-print


drawings and plans authenticated by engineering firm for any building modification and as per employer requirement.

Contractor responsibility for relocations and moving all assets


and any other items within dismantling and re-installation. the building including

Contractor responsible to re-paint the walls in the internal


and external of the building as required.

CONTRACTOR shall establish and maintain a helpdesk within


the building that shall be the primary point of communication for all requests for maintenance and repair.

CONTRACTOR inspections shall be made in accordance with


the latest revised edition of the National Fire Protection Association (NFPA), National Electrical Code (NEC) and Building codes. 3.4.2 TYPICAL TASKS TO BE PERFORMED BY THE CONTRACTOR CONTRACTOR shall submit a Preventive Maintenance Schedule for approval within 30 days of award. PM schedules will conform to manufactures requirements and will include but not be limited to:

Checking of all Control Panel and associated equipment Checking of the operation of all equipment General services and equipment lubrication. Visually inspection all storage tank and cleaning. Check all pumps condition. Tighten wiring terminal & check all motor condition. Check all equipment and verify that all cable connection is
secure.

Check and verify operation of all valves. Check all belts tension. Installing and pulling all types of communications and
electrical cables etc.

Checking and calibration of Voltmeters, Ammeters,


mechanical gauges and thermometers.

Visual checking of all insulations Tighten loose terminals in every circuit. Check mechanical strength of the lighting conductor Check down conductor attachment. Check earting system resistance and submit inspection
report.

Cleaning of all Air Filters.

Check for oil, fuel, cooling and exhaust leaks. Check cooling system Cleaning of all equipment.

Replacing of all type of lighting inside and outside the


premises.

Check compressor oil level, suction, discharge pressure,


superheat & cooling and sight glass condition.

Generator Load Testing planning and coordinate to the


affected department.

Perform Fire Extinguisher Hydrostatic Testing as per NFPA


Standard

All doors sets (Doors, frames, linings etc) must be kept


functional and maintained in good working order.

All windows must be kept functional and maintained in good


working order.

All fixtures, fittings, and door furniture must be kept


maintained in good working order.

CONTRACTOR

shall give the EMPLOYER authorized representative, Supervisor and manager at least three (3) day's notice prior to the commencement of any test of the equipment in the building, and notify the authorized representative when the test is complete. signage to be used by his personnel and take such precautions as necessary to protect life and property at all times,

The CONTRACTOR shall provide all safety equipment and

Safety shall be the first priority on all the jobs. Personal


protection planning and implementation shall be considered for all workers on all tasks. Also, consider the safety of other people in the work area.

When in doubt about the application of any safety rules, the


operation of any device or the correct procedure for safe completion of a task, discuss the situation with the employer before proceeding.

It is the responsibility of the contractor of each employee


under his contract or sub-contract to avoid creating safety hazards both in the method of the work performed and while doing the work.

CONTRACTOR shall

maintain the PM and corrective schedules in a Computerized Maintenance Management System (CMMS) Database which will be available through local monitoring and compliance by EMPLOYER personnel. for tagging as per XXXX tagging system and procedure. The whole assets should enter into the CMMS for asset management and historical tracking of changes. Including

CONTRACTOR shall take the all assets and be responsible

maintenance, updating, relocation, managing etc.

4.

INSPECTION OF SERVICES
Assessment regarding the satisfactory performance of the Services shall be based on inspections by EMPLOYER'S representative. EMPLOYER'S representative determination with respect to the quality, quantity and conformance/compliance or otherwise the agreed KPIs and return -to- service- times (RTST) as specified in Appendix XXX of Sched. XX. The method of assessment shall be as follows: The EMPLOYER shall evaluate the acceptability of the contractor's performance based on several factors including but not limited to

Random inspections of facilities, EMPLOYER will provide the deficiency reports to the CONTRACTOR,
who shall acknowledge receipt thereof, a copy of each inspection Report for each facility so inspected and the CONTRACTOR shall take timely corrective actions and submit to EMPLOYER for reinspection.

Review of progress in each phase of the maintenance work


commencing from work request/work identification to final work execution, Periodic written performance reports from the contractor and EMPLOYER staff

KPIs and RTST reports, and Complaints from the building occupants.
The contractor's performance shall be regularly discussed in weekly progress/ performance review meetings, the causes for deficient performance shall be analyzed and corrective actions shall be identified and implemented in a timely manner.

5.

RECOMMENDED MANPOWER
EMPLOYER. The personnel requirement identified in this Clause are provided for guidance and information purposes.

51The recommended manpower is based on the past experience of

52EMPLOYER does not guarantee that the manning specified in the


minimum acceptable manpower table is adequate for carrying out the Scope of Services. It is the CONTRACTOR'S responsibility to ensure that adequate additional number of manpower with requisite skills, experience and qualifications are available to ensure effective and efficient completion of the work to the satisfaction of the EMPLOYER and also to comply with the Labor Laws concerning leave and days of rest and maintain the necessary coverage in accordance with the guidelines to be provided by EMPLOYER in this respect.

53In case of unsatisfactory work caused due to inadequacy of manpower or


skill or experience or qualification, EMPLOYER reserves the right to direct the CONTRACTOR to mobilize additional and or replacement manpower as considered necessary. There will be no separate or

additional payment for providing such personnel. The CONTRACTOR is deemed to have correctly determined, prior to bidding, the actual requirement. The EMPLOYER will not be responsible for the bidder's failure to determine the requirements prior to bidding. The asterisk (*) mark in the manning table indicate that, these positions will be filled later when the female section becomes operational. The manpower for the maintenance of equipment /systems listed at si.no.10 of Appendix -XX is not included in the table below. Recommended Manpower

6.

EMPLOYER'S FURNISHED EQUIPMENT:


As specified elsewhere in this document, the CONTRACTOR shall be responsible to provide all equipment, machinery, and tools and test equipment necessary to performing the services. But, in case, any equipment is provided by EMPLOYER during the contract, the following conditions shall apply:

6.1 General

All equipment furnished by EMPLOYER is generally indicative of the


equipment that will be in the care and control of the CONTRACTOR solely for the purpose of enabling him to perform the services and operate and maintain the facilities described in the Contract. The CONTRACTOR should provide, at his own expense, any other additional equipment needed to perform the services. The type and quality of such material has to be approved by EMPLOYER prior to its acquisition.

All equipment and other things provided by EMPLOYER herein or


which may be provided during the Contract will be the responsibility of the CONTRACTOR who shall take all reasonable precautions to safeguard such items and to maintain them during, the Contract period. Upon completion of the Contract the CONTRACTOR shall deliver up to EMPLOYER all such items as are in the care and control of the CONTRACTOR, in good condition (fair wear and tear excepted), and shall replace any missing, broken, or damaged articles at his own risk and expense, with acceptable quality to be examined and approved by EMPLOYER. 7.

CONTRACTOR'S PERSONNEL
maintain a high standard of personal cleanliness and hygiene. Uniform and safety shoes for CONTRACTOR personnel shall be provided by the CONTRACTOR and approved by EMPLOYER prior to start of the services.

71The CONTRACTOR shall ensure that his personnel working on the site

72Uniforms for the CONTRACTOR'S personnel will be changed at least every


two (2) days.

73The CONTRACTOR will ensure that he has adequate personnel on the site
to perform the Services, who may be required to operate a shift system appropriate to the working conditions and operational requirement of the plant/equipment

74When carrying out their duties, the CONTRACTOR'S staff shall take every
reasonable precaution to avoid disturbing other personnel.

75CONTRACTOR'S supervising personnel working in connection with the


performance of the services or in connection with any obligation arising under the contract shall be fluent in English language. All other than the above supervising personnel working in connection with the performance of the services shall be able to

communicate in the English language to the extent necessary for their respective particular duties.

8.

PERSONNEL QUALIFICATIONS
a]CONTRACTOR personnel shall be conversant in English. b]CONTRACTOR shall present copies of Iqama of all personnel to be
supplied. All personnel must be under the sponsorship of the CONTRACTOR. a Project Manager Qualified Project Manager should have minimum (4) years educational background, Bachelor Degree holder or minimum ten (10) years relevant experience in managing similar projects,

Senior Maintenance Engineer


Qualified Electro Mechanical Engineer should have minimum four (4) years educational background, and minimum five (5) years experience in supervision and maintenance in similar projects. a Janitorial Supervisor Graduate from high school and Five (5) years experience in performing supervision of janitorial works in similar projects.

Electronic Technician
Qualified technician should have minimum three (3) years educational Diploma holder and minimum four (4) years experience in the field of electronics Analog and Digital. Experience in all electronics equipments and capability of repairing board level and trouble shooting of circuit boards. Telephone Technician Qualified technician should have minimum two (2) years educational background Diploma holder and three (3) years experience in Voice over Internet Protocol System. Experienced in telephone main distribution frame and capability of board level repair and trouble shooting of circuit boards.

Electrician
Qualified technician should have minimum two (2) years educational background Diploma holder and four (4) years experienced in Low Voltage and High Voltage.

HVAC Technician
Qualified technician should have minimum three (3) years educational background diploma holder and five (5) years experience in maintenance Chillers System and related equipment.

Instrumentation Technician
Qualified technician should have minimum three (3) years educational background Diploma holder and four (4) years experience in the field of controls (analog and digital with experience in Programmable Logic Circuit (PLC) repair, and trouble shooting.

Elevator Technician
Qualified technician should have minimum three (3) years educational background Diploma holder and four (4) years experience in the field of Controls Analog and Digital. Experience in Elevator repair and trouble shooting. a Mechanical Technician Qualified technician should have minimum three (3) years educational background Diploma holder and four (4) years experience in overhauling and maintenance of pumps and related equipment.

Carpenter/Painter
Graduate from high school and considerable experience in performing civil work; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Plumber
Graduate from high school and considerable experience in performing plumbing work; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Mason
Graduate from high school and considerable experience in performing masonry work; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Gardener
Graduate from high school and considerable experience in performing grounds maintenance work; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. a Housekeepers Graduate from high school and considerable experience in performing housekeeping work; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. a Janitors/janitress Graduate from high school and considerable experience in performing janitorial work; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Tea boy/Tea girl


Graduate from high school and considerable experience in performing hospitality work; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

a Chef Culinary graduate or equivalent qualification Minimum 6 years experience in the classic and modern Arabic and other Cuisine and three years as Head Arabic Chef.

Assistant Chef
Culinary graduate or equivalent qualification Minimum 5 years experience in the classic and modern Arabic and other Cuisine and three years as Assistant Chef.

Headquarters Building Operations and Maintenance Schedule X, Appendix 1 Technical Data & Information for Headquarters Building

1.Number of Toilets, Bathrooms, Ablution Rooms at each


Floor

a)Ground Floor Toilets b)First Floor Toilets c)Second Floor Toilets d)Third Floor Toilets e)Ablution 2.Total Area at each Floor in Square Meter a)Basement b)Ground Floor c)First Floor d)Second Floor e)Third Floor 3.Total Carpeted Area in SQM in each Floor a)Ground Floor b)First Floor c)Second Floor 4.Area of Hallways and Corridors etc. a)Ground Floor b)First Floor c)Second Floor d)Third Floor 5.Area of Glass to be Cleaned at each Floor a)Ground Floor b)First Floor c)Second Floor d)Third Floor

15 31 14 8 6

2657.19 SQM 4194.05 SQM 6162.48 SQM 3840.94 SQM 1686.67 SQM

3048 SQM 5621 SQM 3575 SQM

1223.91 SQM 1038.99 SQM 781.12 SQM 1686.67 SQM

110.05 SQM 144.25 SQM 470 SQM 46 SQM

e)CONTRACTOR should provide all special cleaning

equipment.

6. Area of Curtains a) Ground Floor b) First Floor c) Second Floor d) Third Floor 7. Landscaped Area a) 199.934 Meter Approximate number of Light Fixtures and Supply Air Grills a) Fluorescent Light b) Spot Light c) Supply air Grills d) Exhaust air Ceiling Grill 10620 200 650 110 110.05 SQM 144 SQM 470 SQM 46 SQM

9.Number of Equipment to be Tagged approximately 1500 10.List of critical systems and equipment for maintenance by the
contractor

a)Chiller - 3 units / 316 Tons each with associated equipment b)Fire Alarm System -1 unit with associated equipment c)Security System - 2 units with associated equipment d)Data Center -1 unit with associated equipment (to be
subcontracted to the authorized in-kingdom suppliers/agents/dealers)

e)Ramp Barrier Arrest - 2 units with associated equipment f)Vehicle Arm Barrier - 5 units and with associated equipment g)Caterpillar Generator - 1 unit / 625 KVA / 500KW with
associated equipment

h)Elevator Mitsubishi ( ELENESA) - 4 units / Capacity of 1050 KG


with associated equipment i) Elevator Fuji - 2 units with associated equipment j) Building Management System - 1 unit with associated equipmen

k) VOIP Telephone System -1 unit with associated equipment I) Uninterrupted Power Supply (UPS)- 2 unit / 100 KVA each with associated equipment m) Access Control System with associated equipment n) Auditorium Audio & Visual Equipment with associated equipment

HEADQUARTERS BUILDING OPERATIONS AND MAINTENANCE Schedule, Appendix Key Performance Indicators and Return-To-Service Times Following KPIs and RTST shall be used to measure the acceptability of the CONTRACTOR'S performance and shall be the basis for deduction from the CONTRACTOR'S monthly invoice if the performance falls below the minimum acceptable levels. 1. INTRODUCTION Reference to the Headquarters Building Operations and Maintenance, Schedule Appendix X, it was mentioned that KPI and RTST will be developed and included later. 2.TARGET PERFORMANCE LEVEL As per the contract, the performance of the following services shall be measured through KPI's and RTST's. The target performance level for these services is mentioned below. The contractor shall be entitled to full payment if his performance scores equals or exceeds the below target performance level. TARGET PERFORMANCE LEVEL 85% 85% 85% 95 % 85 % 95 % 85 % 85%

SERVICE DESCRIPTION 1. Janitorial, Cleaning & Garbage Collection Services 2. Landscaping and Gardening Services 3. Hospitality Services 4. (a) (b) 5. General Maintenance Services Preventive Maintenance Corrective Maintenance Maintenance of Critical and Major

equipments (a) (b) Preventive Maintenance Corrective Maintenance

6. Availability of CMMS Generated reports as per the list attached

3.

KEY PERFORMANCE INDICATOR FOR VARIOUS SERVICE Ref Performance Indicator

3.1. Janitorial and Cleaning Services

PROCEDURE Contractor to develop and implement comprehensive planned cleaning procedures and schedules to cover all facilities and areas within the walled perimeter of the site to include completion of Service Record Cards. The cleaning report shall include but not be limited to the following: 1-Dust Bins Cleaning Empty ail dust bins from workstations, closed offices, toilets

2-Dusting & Dusting of all office furniture, fixtures and office equipments 3-Carpet

Vacuum all carpeted areas Toilet bowls, Urinals, seat and lid, tap and faucets, chrome finish, marble top, Spouts, power points and light switches Towel holder, 2 Ply tissue roll. Hand soap and air freshener cartridges Empty all waste bins, Clean furniture, mop floors, and clean outside glass Cleaning of outside Entrance central marble area, lobby marble area, Elevators, Staircases

4-Cleaning & Disinfectant 5-Check & Replenish 6-Guard house Areas


7-Common

8-Sweeping Curbstone areas, outside interlock parking, lower & upper level parking 9Emergencv response 10-Glass Cleaning Unforeseen, emergency and ad-hoc cleaning carried out within 1 hour of incident Cleaning of interior and exterior glasses as required

4. KEY PERFORMANCE INDICATOR FOR PREVENTIVE MAINTENANCE (PM) AND CORRECTIVE MAINTENANCE (CM). 4.1. The maintenance contractor will be monitoring the performance of every equipment, installation, plant and system included in this contract by measuring several KPI's and RTST's in relation to Preventive, Predictive, and Corrective Maintenance as well as the breakdown, emergency works encountered and other works executed and generated through the Service Orders that has been forwarded to CMMS/Help Desk. As per the contract addendum:

a.The target performance level for Preventive Maintenance performance


level should be 95%

b.The target performance level for Corrective Maintenance performance


level should be 85% KPI Formula for:

a)% Preventive Maintenance = No. of PM Completed in time X 100


(No. PM Planned + Backlog)

b)% Corrective Maintenance = No. of CM Completed in time X100


(No. CM Planned + Backlog) 4.2. In general maintenance, the contractor will be required to re-schedule the back logged and non completed preventive maintenance request to the succeeding month for completion which will be given priority depends on category status. 4.3. The time for completion of various types of service orders for CM are shown in table (1) on page (1). For Service order that are late, penalty or action as deemed reasonable by XXXX shall be applied based on the criticality of the Service Order. CALCULATION OF AMOUNT PAYABLE FOR MAINTENANCE WEIGHTAGE OF PREVENTIVE MAINTENANCE AND CORRECTIVE MAINTENANCE

5.

a.Preventive Maintenance = 50 % b.Corrective Maintenance = 50 %


Target Performance levels for full payments are:

a.Preventive Maintenance = 95 % b.Corrective Maintenance = 85 %


As per the Contract, the billing amount for General maintenance services is SR 33,301.00 per month. Assume that in any month the actual score of PM completed in the time be 90% and the CM be 80%. Then considering the above weights the amount for: PM Services is 33,301 X 0.5 = SR 16,650.50

CM Services is 33,301 X 0.5 = SR 16,650.50 The calculation for performance based payment will be as follows: PM = 16,650.50 X 90 = 15,774.16 and for CM = 16,650.50 X 80 = 15,670.06 95 85 Therefore the Net payable to Contractor = SR 15,774.16 + 15,670.06 = 31,444.22 Deduction = 33,301 31,444.22 = 1,856.78

5.1. Score Calculation Procedure for Janitorial & Cleaning Services, Garbage Collection & Disposal, Landscaping & Gardening Services and Hospitality Services shall be as follows: Score = Number of Inspected items found acceptable Total Number of items inspected Example: Janitorial & Cleaning Services Score - 9 10 - (accepted inspected item) - (total item inspected) = 90%

NOTE: 1.) If in case the contractor's performance level goes below the agreed target percentage for categories like 1) Janitorial, Cleaning and Garbage Collection Services, 2) Landscaping and Gardening Service 3) Hospitality Services, 4) General Maintenance Services, 5) Maintenance of Critical and major equipment, and 6) CMMS, client shall give adequate time in writing for corrective action with the list of outstanding deficiencies prior to deduction. If the contractor completes the outstanding deficiencies within the time frame deduction shall not be applied. 2.) Deduction will be applicable only against the individual service category like 1) Janitorial, Cleaning and Garbage Collection Services, 2) Landscaping and Gardening Service 3) Hospitality Services, 4) General Maintenance Services, 5) Maintenance of Critical and major equipment, and 6) CMMS, and not against the total contract value.

7.

RETURN TO SERVICE TIME (RTST)


Priority 1 EQUIPMENT Breakdown of Chiller Breakdown of Chilled Water Pump Breakdown of Fan Coil Unit and related equipment Breakdown of Central Air-Conditioning Breakdown of Package Air-Conditioning Breakdown of Window Air-Conditioning Breakdown of Split Air-Conditioning Breakdown of Emergency Generator Breakdown of Elevators Breakdown of Fire Pump Breakdown of Automatic Sliding Doors Breakdown of Automatic Sliding Gates Breakdown of Hydraulic Road Blocker Breakdown of Vehicle Arm Barrier Breakdown of Close Circuit Television (CCTV) Breakdown of Building Management System (BMS) Breakdown of Uninterrupted Power Supply (UPS) Breakdown of Fire Alarm System and related equipment Breakdown of FM200 System and related equipment Breakdown of Security Access Control system and related equipment Breakdown of Data Call Manager system and related equipment Breakdown of IP Telephone Broken Pipe and Leakage Breakdown of Electrical Panel Circuit Breakdown DDC Pane! Breakdown of Jockey Pump Breakdown of Submersible Pump Breakdown of Domestic Pump Priority 2 1 2 3 4 5 6 Breakdown of Kitchen Appliances Breakdown of Electrical Archive System Breakdown of Expansion Tank Breakdown of Chemical Feeder Unit Breakdown of Water Softener Brea kdown of Tim er Ca bin et 48 Hrs 48 Hrs 48 Hrs 48 Hrs 24 Hrs 48 Hrs RTST 48Hrs 24Hrs 48Hrs 24Hrs 24Hrs 12Hrs 48 Hrs 48Hrs 48 Hrs 12 Hrs 48 Hrs 48 Hrs 48 Hrs 48 Hrs 48 Hrs 48 Hrs 48 Hrs 48 Hrs 48 Hrs 48 Hrs 48 Hrs 24 Hrs 24 Hrs 24 Hrs 24 Hrs 48 Hrs 48 Hrs 48 Hrs

SN. No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28

7 8 9

Breakdown of Water Heater Breakdown of Motors Breakdown of Public Address System and related equipment Priority 3

48 Hrs 48 Hrs 48 Hrs

1 2 3 4 5 6

Valves Hand Dryer Breakdown of Exhaust Fans Breakdown of Fresh Air Fans Breakdown of Master Antenna Television (MATV) Breakdown of Roller Blinds

24 Hrs 24 Hrs 48 Hrs 48 Hrs 24 Hrs 48 Hrs

71.In case the contractor fails to restore the failed equipment within the RTST

plus the 25 % grace period time, the contractor will have to provide a written explanation explaining in detailed the causes for the delay. 72.Ma'aden will review the explanation provided by the contractor and if reasons are found beyond the control of the contractor no penalty will be imposed. 73.In case the explanation is not satisfactory and the causes of delay can be attributed to the negligence or lack of resources on the part of the contractor. Ma'aden will be authorized to impose penalty that it deems appropriate. And the decision of Ma'aden in this regard shall be deemed to be final and binding on the contractor. 74.It will be desirable to review based on experience all KPI's and list of RTST's including the restoration time and based on contractual agreement, if necessary modification, addition, deletion and refinement shall be done and approved by both the concerned party. 8. LIST OF CMMS GENERATED REPORTS

1.Weekly Reports a.Daily Call Logs Summary b.Service Order Summary c.Service Order Records d.PM Work Order Summary e.PM Work Order Records f.Preventive Maintenance Schedules 2.Monthly Reports a.Monthly Call Logs Summary b.Daily Call Logs c.Corrective Maintenance Summary (with graphical analysis) d.Corrective Maintenance Records e.Other Services Requested Summary (with graphical analysis) f.Other Services Requested Records g.PM Work Order Summary (with graphical analysis) h.PM Work Order Records 3.Annual Reports
i. Copy ofSO's and PM's This will be an overall summary of all Service Orders and Preventive Maintenance Works for the whole year. This shall include details, highlights and analysis of rendered maintenance activities.

2. Work for Catering Services (Optional)

THE CONTRACTOR undertakes to provide XXX with the following Catering services: THE CONTRACTOR will provide a Lunch Service for the XXX employees as per an agreed upon frequency and meal times. Should there be a demand for Breakfast and Dinner these meals will be provided to the XXX employees. Menus shall be established that will cater for a diverse mix of nationalities, which includes Arabic, Western and Eastern employees, in accordance with the Meal specifications, times and nationality split to be provided by the XXX. THE CONTRACTOR will provide Beverage Services (Coffee / Tea / Water /Carbonated Drinks) to offices as per an agreed upon frequency. THE CONTRACTOR will provide Special Meal Services as and when required by the XXX. Special Meal Services may include Function catering, BBQ's, etc. THE CONTRACTOR will ensure that there is available an adequate supply of snack foods and beverages, including bottled water, for the XXXX personnel to purchase at market related prices. Method of Service Method of dining service shall be Cafeteria / Buffet style. Food handlers shall be used to assist in expediting the service. THE CONTRACTOR shall provide personnel for the bussing of serving trays, dishes and silverware. Menu Specification THE CONTRACTOR shall attached sample Menus along with the proposal, upon which the catering services meal price element of this proposal is based. This Menu cycle will be revised monthly in consultation with the XXXX representative, whilst maintaining the same varity and quality. Function Menus Special function menus can be provided upon request such as for National days, get-togethers, and barbeques. The rates for these periodic events do not form part of this propsal and pricing place by THE CONTRACTOR and the XXXX.

Optional Service
Beverage Services THE CONTRACTOR may provide Beverage Services (Coffee / Tea / Water / Carbonated Drinks) to offices and meeting rooms if required. THE

CONTRACTOR would charge the cost of these Beverages back to XXX at agreed cost.

Division of Responsibility THE CONTRACTOR Responsibilities: Specifically, THE CONTRACTOR offers to provide the following: Personnel THE CONTRACTOR shall provide highly skilled trained staff that will perform the duties and work required. THE CONTRACTOR shall be responsible for the employment requirments of its personnel and costs related to this. THE CONTRACTOR shall secure all licenses, permits, visas, medical examinations, inoculations and records necessary for their operations. Caterine Services THE CONTRACTOR will ensure adherence to the specifications of the catering services detailed in this offer. THE CONTRACTOR will carry out all preparation, production of food in his designated central kitchen where all cooking and food is done. THE CONTRACTOR shall transport the food from his central kitchen to the XX cafeteria to be served to the XXXX personnel as per the XXX approved menus. THE CONTRACTOR shall monitor use of catering facilities to ensure that only the XXX personnel and authorized people are being provided meals. THE CONTRACTOR to strictly adhere to the use of non-disposable table utensils when serving food for eating and to use environmental friendly material instead of polystyrene/plastic take-away utensils. Equipments maintenance and repairs to keep it in a good working condition. Materials Procurement & Supply Dining Furniture & Kitchen Equipment Procurement of all Dining furniture and fixture. Kitchen equipment, food products, expendable operating supplies and cleaning supplies. Contractor responsible for purchasing of all supplies, additional equipment and services including without limitation all utensils/implements, glass, crockery and cutlery. Deliver all foodstuffs, potable water, cleaning materials, supplies used for the contract to the location. All provided dining and kitchen equipment and furniture accesories and fixtures will be owned by Maaden after the completion of the contractor contract.

Catering service shall conform to all sanitation requirements of the Saudi Arabian government, and up to the XXXX satisfaction. Sanitary standards shall be maintained at all times by THE CONTRACTOR personnel involved. Sanitary handling and storage of garbage and food waste for collection and the washing and sanitizing of dishware, appliances and all other kitchen and diner equipment. Comprehensive cleaning of the dining hall/faciliteis, including all food preparation, cooking and production areas. XXXX Responsibilities: Contractor Payment Provisions Remunerate THE CONTRACTOR according to the agreed schedule of rates, according to the provisions of the Financial Proposal (Schedule of Rates) within 30 days of the invoicing month, Services Provides THE CONTRACTOR with communications facilities (telephone and fax) as may be reasonably requested to communicate with the THE CONTRACTOR support base and the billing cost to be paid by THE CONTRACTOR. Special Meal / Beverage Services The rate indicated in the schedule of Rates is not inclusive of Special Meals Services and are subject to independent agreement between the THE CONTRACTOR and XXXX site Authorized Representatives. These Special Meals Services shall be invoiced and will be subject to the same payment terms as the agreed schedule of rates. Beverage Services (Coffee / Tea / Water / Carbonated Drinks) would be supplied to offices as per an agreed upon frequency. The cost of these beverages would be charged back to the XXXX at the agreed cost. Materials & Utilities Provision of all utilities (electricity, potable water for cooking, drainage and sewage) required by THE CONTRACTOR to undertake the scope of work. Health & Safety at Work (Loss Prevention) Provides THE CONTRACTOR with all personnel and vehicle I.Ds if required by the XXX Schedule of Rates THE CONTRACTOR would provide the catering services to the XXXXon a 'Meal Rate + Lump Sum' Basis and as per the following Rates: Unit Rate For Employee

Description

LUNCH, Option 1
One Choices of Main Course. Choice of Rice or Pasta. One Choice of Veg. or Dal. One choice of varieties Salad. Sweet or Seasonal fruits. LUNCH, Option 2 Soup Two Choices of Main Courses. Choice of Rice or Pasta. One choice of Veg. or Dal. Z choices of varieties Salad. Sweet or Seasonal fruits.

LUNCH, Option 3 Open Buffet. Monthly Lump Sum (payable by x)

Terms & Conditions for Catering


Agreement Commencement Date & Mobilization: The Agreement is understood to require mobilization on, or around, ____________________, or within a period of 30 days from the finalization of the contract process, or the receipt by THE CONTRACTOR of the 'Notice to proceed /Letter of Intent'. Agreement Duration: The duration of the agreement is understood to be thirty six (36) Months. Termination: This Agreement can be terminated by either party with thirty (60) days written notice to the other party of the intention to do so. Validity: THE CONTRACTOR shall advise the XXXXof the Proposal validity period. Meal Rates would be payable by XXXX employees whilst the Monthly Lump Sum and subsidy Amounts would be payable by the XXXX.

3. Mail Management Service (Optional)

The contractor shall fully responsible for the overall management of internal and external mail service for Ma'aden. The services include the following:

I.Post Office Mail:


Incoming Mail:

1.Mail collection from post office. 2.Mail processing including registration for all kind of incoming mail
including ordinary mail. Registration will include data entry for information of the origin. 3.Mail Delivery to Mailroom. 4. Mail Delivery to concerned Departments in Ma'aden. Outgoing Mail:

1.Mail Receipt from the Departments of Ma'aden. 2.Mail Processing including Registration. 3.Delivery to Post Office. II.Hand Delivery & Courier Mail:

Incoming Mail:

1.Receipt from Delivery Representative. 2.Mail Processing including Registration. 3.Mail Delivery to concerned Departments in XXXX.
Outgoing Mail:

1.Mail Receipt from the Departments of XXXX. 2.Mail Processing including Registration. 3.Courier mail will be delivered to Courier Representative. 4.Hand Delivery mail will be hand delivered.
Internal Mail Service:

1.Distribute Mail to Departments in XXXX. 2.Collect Outgoing Mail from Departments in


XXX. External Mail Service:

1.Pick Items and instructions from departments in XXX HO building. 2.Deliver / Pick up / Wait for items to be processed (according to giving
instruction)

3.Return the items / receipt to the designated individual in the


Departments in XXXX.

Responsibilities: The contractor shall: Provide XXX with the necessary resources to perform the tasks and manage the staff. Develop and obtain XXX approval on Mailroom procedures and work instructions. Adhere to Applicable XXX Policies and Procedures. Provide the required stationeries for the mailroom operations like (barcode stickers. Staplers, Pens, Rubber band). Manpower: The contractor shall provide adequate manpower to perform the mail management service and to ensure the smooth delivery of the services. Automation: The contractor shall provide fully automated system for the mail management, which including the electronic tracking system and to keep the records. Reports: The contractor shall provide weekly and monthly reports with the status of each mail request and the statistics of mail transactions on needed basis. Acknowledgements: It is the responsibility of the contractor to maintain proper acknowledgement system for each transaction of the mail service internally and externally / collection and delivery. Office Equipments: The contractor shall provide the office equipments such as computers, scanners, printers and copier machines. Reproduction Unit: The contractor shall provide the service of reproduction including binding on needed basis. An advanced heavy-duty copier and binder machines to be arranged in the mail room. Mailroom Space: XXX will provide adequate space for the mailroom with furniture. Personal Mail: The contractor shall process the requests of XXX employees for personal mail services either by collecting the cash from the requestor or advising Admin. Services to recover the cost through payroll. Invoices of Courier Services.