NAME: Shahrukh Shafique

MBA 3.5 Years (2nd Semester)

Self-Development
Submitted To: Mam Aneela

Question 1: Define stress? List down psychological/mental and physical stressors that affect ones personality and performance?
Answer#1: Stress is something that creates hurdles in the way of doing thing, or Pressure or tension exerted on a material object. Loneliness Living away from family Unemployment Exams

Psychological Stressors: Unrealistic beliefs, Excess anger, Excess pessimism, Health worries, Unrealistic expectations, Excessive worrying, Unhappy childhood, Unemployment, Financial ,Problems, Perfectionism, Loneliness, Low self-esteem, Low levels of assertion, People pleasing, Boredom, Negative self-talk, Personality, Rigid thinking style, Excessive self-criticism, Exams, Giving talks/presentations. Mental Stressors: Memory problems, Inability to concentrate, Poor judgment, Seeing only the negative, Anxious or racing thoughts, Constant worrying. Physical Stressors: Sleep debt, Excess/too little exercise, Poor diet, Drug misuse, Alcohol misuse, Excess heat, Excess caffeine, Chronic hyperventilation, Excess cold, Illness, Smoking, Hypo glycaemia, Lack of relaxation, Surgery, Chronic pain.

Question 4: Define Assertiveness?

Answer#4: ASSERTIVENESS: Assertiveness is fighting for your rights without annoying others.

Question 5: What are benefits of assertiveness?

Answer#5: Fighting for Rights. Respecting others One can Communicate effectively, directly, and with confidence. Can deal with conflicts. Handling and receiving feedback effectively. Can create self-boundaries. Focus is on behavior and problem-solving instead of attacking/ignoring the person.

Question 7: Write down some indicators of passive aggression?

ANSWER#7: Fight-Flight pattern. Either respecting ONLY your rights OR others rights. Not addressing the problem or behavior. Talking about people behind their back/Gossip Fluctuating between violating others boundaries or having your boundaries violated.

Question 12: Write down techniques of assertiveness?

ANSWER#12: Use SWOT analysis. Use facts and figures and be realistic. Try to focus Call an emotion what it is and change the thoughts that lead to it. Dont take thing personally. Thinking out of the box, considering more options.

Question 6: Difference between Aggressiveness and Assertiveness?

Aggressiveness may involve Fight Disrespecting others rights to retain your own rights. Winning at all costs. Communicating sarcastically. Attacking the person instead of focusing on the behavior or problem-solving. Violating boundaries. Attempting to control others.

Assertiveness may involve Right. Respecting others rights as well as your own rights. Communicating effectively, directly, and with confidence. Dealing with conflict effectively and calmly. Handling and receiving feedback effectively. Setting boundaries. Focus is on behavior and problem-solving instead of attacking/ignoring the person.

Question 2: Different Types of personalities?

Ans: Different types of personalities Extraversion - Introversion Sensing - Intuition Thinking - Feeling Judging - Perceiving

Extroverts vs. Introverts Extroverts are directed towards the objective world whereas Introverts are directed towards the subjective world. Sensing vs. Intuition Sensing is an ability to deal with information on the basis of its physical qualities and its affection by other information. Intuition is an ability to deal with the information on the basis of its hidden potential and its possible existence. Thinking vs. Feeling Thinking is an ability to deal with information on the basis of its structure and its function. Feeling is an ability to deal with information on the basis of its initial energetic condition and its interactions. Perceiving vs. Judging Perceiving types are motivated into activity by the changes in a situation. Judging types are motivated into activity by their decisions resulting from the changes in a situation.

Question 3: Differentiate between healthy, enmeshed, overly strict/rigid boundaries?

Ans: Healthy Boundaries Healthy emotional and physical distance you can maintain between you and another so that you do not become overly enmeshed and/or dependent Enmeshed Boundaries It means we generally feel responsible for what another does or feels. (We do not define ourselves separately from them.)

A person with over overly strict boundaries is like a combination of having soft and rigid boundaries. They permit less emotional contagion than soft boundaries but more than rigid. People with spongy boundaries are unsure of what to let in and what to keep out. Rigid boundaries A person with rigid boundaries is closed or walled off so nobody can get close to him/her either physically or emotionally. This is often the case if someone has been physically, emotionally, psychologically or sexually abused. Rigid boundaries can be selective which depend on time, place or circumstances and are usually based on a bad previous experience in a similar situation.

Question 8: What are three ways by which assertiveness can be incorporated in a person's life?
Ans 8: There are three ways by which assertiveness can be incorporated in a person's life Fogging: One of the first assertiveness techniques is fogging, wherein you choose to agree with your critic and clear out the fog created by revenge and negative thoughts. When you are criticized by someone, for something, simply agree with the person saying "Yes". When you agree with the criticism your critic will know, you are not someone who would respond to a verbal argument and thus will dissolve the conversation by changing the topic. This is a great strength in positive thinking. Broken Record Technique: This is not a very easy option among these self-assertiveness techniques, but you can choose to try it because it can be very effective. Here, you have to very clearly state, your wants and needs just once and if the other individual is negative towards your demands, keep repeating it several times. But remember, the only disadvantage of this technique is that the effectiveness of it becomes the more you repeat it. Thus, always practice it once in a strong manner, so that your opponent gets your point and you will learn how to be more assertive. Listening Actively: When you are listening to somebody else speaking, it is very important to be interested in it. This technique basically belongs to displaying your assertiveness skills which we discussed earlier. To express your interest, you can make repeated comments like, "If this is what you are saying...alright...now I get your point." or "...Is this what you are trying to explain?". This will create awareness with the other listeners and give an assurance to the speaker, that he/she is

being understood. You can also incorporate this as one of the assertiveness techniques for children when you are trying to break the ice or hear them out.

Question 9: Define Emotional Intelligence?

Ans 9: Emotional Intelligence: Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it is an inborn characteristic.

Question 12: Write ten assertiveness techniques?

Ans 12: Ten Assertiveness Techniques

Distance and personal space Good time management Broken Record Technique Disclosure Fogging Maintain eye contact Stand upright Sit up Active listening Tone of voice