Place matters
Chinese breakfast
28/02/2012
Group travel
Family
Smoking
Face
As Chinese avoid head on confrontation at any cost, you may be excused for thinking after a visit that everything went smoothly and to their satisfaction. In fact, the reason they do not complain is because they fear it will lead to an embarrassing confrontation. The concept of face is extremely important (ChinaContact, 2008) Never assume you have received an honest answer. The clich about yes meaning maybe and maybe meaning no is very much a fact in China (ChinaContact, 2008) This makes cross-cultural communication and assessment of visitor satisfaction difficult
Language
28/02/2012
Photos
Service style
Even how to greet customers is culturally specific Bowing from the shoulders is a well-known way of
meeting and greeting in China
Some Questions
Meeting ground
Is the customer always right? Should the service provider meet the expectations
of the customer?
The tourism experience is meant to offer the potential of a meaningful cultural meeting ground. Understanding, however, does not happen automatically. Rather, it needs to be facilitated and worked at. This means educating both tourists and hosts about other cultures to avoid misunderstandings and encourage cross-communication Without this visitors may find it easier to exist within a tourist bubble while on vacation This will only reinforce problems, raise barriers to tourist satisfaction, and increase host dissatisfaction with tourists
15 Guidelines for Chinese Tourists Abroad Creating culturally informed (Shanghai Daily)
Suggested readings
Do not spit in public Do not letter in public places Line up, don-t jump the queues Do not take pictures when a sign says no pictures Do not talk in loud voices Do not polish your shoes with bed linen or the hotel towel Do not smoke in non-smoking areas Wear proper clothes Do not strip down to the waist (for men) when its hot Do not wear pyjamas in supermarkets or on the street Do not remove shoes and socks in airport terminals Men, observe the ladies first rule Flush after using the toilet Do not block other pedestrians by walking side by side Do not force foreigners to pose for pictures
international tourists