Q1 - 2012
FREQUENCY OF USE
42%
31%
15%
12%
PURPOSE OF TRIP
44%
19%
18% 11% 5% 4%
Other shopping Pleasure/ recreation
3
Grocery shopping
Other
MODAL SEGMENTATION
Subway
27%
Streetcar 8% 8% 4% 2%
NOTE: The sum of percentages inside each circle shows the percent of all respondents who had used each mode.
5/1/2012 4
OVERALL RATING
Average rating = 76/100
18% 13% 10 very satisfied 9 8 7 6
5 DK/refused 4 3 2 1 very dissatisfied 2% 2%
78%
28%
19%
16%
Poor
9%
7%
7% 0% 2% 1%
5/1/2012
Very easy
52% 52% 81%
54%
35%
35%
32% 1% 1%
0%
1% 10% 2%
0% 9% 4%
14% 0% 3% 3% 0%
Slightly difficult
9% 3%
Very difficult
By mail*
By all methods
5/1/2012
SUBWAY SERVICE
Subway users only (N=421)
Avg.= 66/100 Avg.= 67/100 Avg.= 71/100 Avg.= 76/100 Avg.= 81/100 Avg.= 76/100
59%
79%
Good/ excellent
Middling/ no opinion
26%
24%
Poor
15%
8% 4% 6%
13%
Helpfulness of announcements
7%
Helpfulness of maps Personal safety in the Ease of getting to the and signs in station station train platform
7
SUBWAY SERVICE
Subway users only (N=421)
Avg.= 79/100 Avg.= 67/100 Avg.= 63/100 Avg.= 71/100 Avg.= 70/100 Avg.= 72/100
61% 81%
52%
67%
65% 71%
Good/ excellent
25% 19%
Poor
20% 10%
Station staff available Helpfulness and to help appearance of station staff
10%
Appearance of collectors booth
9%
Smoothness of subway trip
8
SUBWAY SERVICE
Subway users only (N=421)
Avg.= 64/100 Avg.= 76/100 Avg.= 85/100 Avg.= 78/100 Avg.= 68/100
56%
78% 93%
63% 79%
Good/ excellent
Poor
Crowding inside vehicle Length of time taken for trip Personal safety during trip Maps and info inside vehicle
5/1/2012
SUBWAY SERVICE
Subway users only (N=421)
Avg.= 73/100 Avg.= 81/100 Avg.= 66/100 Avg.= 72/100 Avg.= 69/100
58% 72%
70% 85%
63%
Good/ excellent
10% 0%
5%
19%
11%
Frequency of announcements about subway service delays
15%
Helpfulness of announcements about subway service delays
10
Length of time waited for Quality of announcements Clarity of announcements train at each stop about subway service delays
5/1/2012
BUS SERVICE
Bus users only (N=329)
Avg.= 82/100 Avg.= 82/100 Avg.= 79/100 Avg.= 82/100 Avg.= 71/100 Avg.= 76/100
67%
85%
86%
82%
78% 89%
Good/ excellent
23%
Poor
9%
5%
Ease of hearing announcements
5/1/2012
9%
5%
Helpfulness of announcements
10%
8%
Helpfulness of Operatror
13% 8% 3%
Appearance of Operator
10%
Smoothness of ride
10%
Length of time taken for trip
11
BUS SERVICE
Bus users only (N=329)
Avg.= 83/100 Avg.= 68/100 Avg.= 70/100 Avg.= 66/100 Avg.= 68/100
56%
63%
Good/ excellent
27%
20%
25%
21%
Poor
9%
5%
15%
13%
19%
17%
Level of crowding inside vehicle
12
Personal safety during bus Maps and info inside vehicle Clean, litter-free vehicle trip interior
5/1/2012
STREETCAR SERVICE
Streetcar users only (N=123)
Avg.= 74/100 Avg.= 76/100 Avg.= 77/100 Avg.= 79/100 Avg.= 73/100 Avg.= 75/100
75%
76%
78%
75% 86%
76%
Good/ excellent
Poor
12% 13%
Ease of hearing announcements
5/1/2012
17% 8%
Helpfulness of announcements
15% 10% 7%
Helpfulness of Operatror
15% 10%
Smoothness of ride
15%
9%
Length of time taken for trip
13
3%
Appearance of Operator
STREETCAR SERVICE
Streetcar users only (N=123)
Avg.= 82/100 Avg.= 65/100 Avg.= 68/100 Avg.= 65/100 Avg.= 64/100
54%
55% 64%
57%
Good/ excellent
88%
29% 26%
26%
22%
Poor
8% 4%
Personal safety during streetcar trip
5/1/2012
18%
20%
11%
Length of time waited for vehicle
21%
77%
15% 4% 4%
DK/DR/Not sure
15
65%
26%
5/1/2012
01/05/2012
16
60%
39%
Good value
32%
5% 3%
5/1/2012 17
VISION CHECK
All respondents (N=551)
31%
38%
Agree strongly
43%
31% 39%
27% 7% 5%
I would be proud for a member of my family to work for the TTC
5/1/2012
38%
Disagree somewhat
Disagree strongly
9% 9% 5%
I am proud of the TTC and what it means to Toronto
6% 8% 4%
I would be proud to recommend to a visitor or tourist to travel by TTC
18