Dear Sir/Madam, I am Santhosh Praveen Kumar, MBA student from Karunya School of Management, Karunya University.

I intend to do a Project on "Causes For Attrition in BPO Industry with Reference to Sutherland Global Service" as a part of my curriculum. I request you to fill the questionnaire completely. I assure that the information collected will only be used for my academic credentials.

Name (Optional) : 1. Sex 2. Qualification 3. Marital Status 4. Age : 1) Male 2) Female

: a)+2 or Diploma b)UG c)PG d) (OTHERS) : a) Single b) Married

: a) 18-20 b) 20-25 c)26-35 d)35-40 e)Above 40

5. Salary Drawn (in Rs.)

: a)10,000-15,000 b)15,000-19,000 c)20,000-25,000 e)25,000-30,000 f)Above 30,000

6. Work Experience in SGS

: a)Less than 1 Years b) 1-2years c)2-4 years d) Above 4 years

7. There is a high Attrition rate prevailing in your organization May be due to the following reasons.

Kindly Choose the best option as it applies to you in the organization (5) Strongly Agree (4) Agree (3) Neutral (2) Disagree (1) Strongly Disagree

S No. Causes 1. Poaching of employees by other Competitive BPOs 2. 3. 4. 5. 6. Stagnation in career path Long Duty Hours Night Shifts Unfavorable HR policies Monotonous Work which offers no Challenge. 7. 8. 9. 10. 11. 12. Lack of Promotion Higher Education Insufficient Leave Physical & Psychological strain No personal life Uneasy relationship with Peers and Managers 13. Career in BPO is not viewed as secured in long term basis. 14. 15. No fixed leave No skill up gradation of the employee. 16. Lack of Training provided to deal

with the foreign clients. 17. Lack of rewards and benefits provided for better performance. 18 Lack of benefits provided

If, according to you there are several other reasons which lead to high Attrition in your company, please mention them at the end without fail.

1. How do you find the training provided by your superiors? a. Good b. Average c. Bad Answer:

2. Are you satisfied with the working conditions prevailing in your company? a. Yes b. No Answer:

3. What are the techniques of job design adopted for you? a. Job Simplification( One single job is assigned) b. Job Rotation(Movement from one job to another) c. If others, please Specify Answer:

4. Are you satisfied with the technique of job design adopted for you? a. Yes b. No Answer:

5. Are you satisfied with your Current CTC? a. Yes b. No Answer:

6. Is Performance Appraisal done half yearly or yearly? Answer:

7. Does Performance Appraisal always lead to the hike in your salary? a. Yes b. No Answer: