CURRICULUM VITAE

Personal Details
Name: Place of Birth: Date of Birth: Specialization: Address: Telephone No.: E-mail Address: Marital Status: Languages: Nabil M. Mokhtar Cairo, Egypt 3rd September 1982 Quality and Training Management 4th Floor, 1 Mamalik St, Roxy, Cairo, Egypt. +20 (10) 0044400 nabil@oceanmarine-egypt.com Married Arabic (Mother tong), English (Excellent)

Professional Training
August 2010

Effective Leader Qualities Leadership Ethics and Conduct Administrative Leadership Lean Management Factual Decision Making Conflict Management Performance Evaluation Advanced

Effective Administrative Leadership

Cairo, Egypt

August 2010

Principals of Auditing Managing an Audit Program Audit Activities Competence and Evaluation of Auditors
Total Quality Management

ISO 19011 (Management Systems Auditing)

Cairo, Egypt

July 2010

Deming Cycle (PDCA) Process Approach KPI Analysis & Factual Approach to Decision Making SMART Objectives Setting and Measurement Techniques Statistical Quality Techniques ISO 9001 Quality Management System Audit Performance and Interview Structures Reporting and System Reviews Auditing Phases Auditing Sequences Planning Audits Implementing the Audit Procedure
Internal Auditor (Quality Management ISO 9001:2000)

Cairo, Egypt

September 2007

Cairo, Egypt

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February 2006

Network Address Translation (NAT) Dynamic Host Configuration Protocol (DHCP) WAN Technology Circuit/Packet Switched Technologies Provision of WAN Services Consultation Hierarchical WAN Design Serial Point-Point Links Point to Point Protocol (PPP) ISDN Dial on Demand Routing (DDR) Permanent Virtual Circuit (PVC) Frame Relay WAN Operations Workstation / Server Operating Systems and Hardware Modem Networks Management Tools Optical Data Transmission Advanced Networking o CAT5e o CAT6 o WIFI 802.11B/G o Single Core FX o Multi Core (2-4) o Laser Technology Advanced TCP/IP Protocol
Quantum Technology Africa

Cisco Certified Network Associate (CCNA 1-4)

Lusaka, Zambia

March 2004

Lusaka, Zambia

(Copper Networks) (Copper Networks) (Wireless Networks) (Optical Fiber Networks) (Optical Fiber Networks) (Free Space Optics)
Lusaka, Zambia

September 2003

Network Infrastructure Design & Troubleshooting

Networking Basics o CAT5 o Coaxial and Tokin Ring Networks o Various Trunk Media

Quantum Technology Africa

(Copper Networks) (Copper Networks) (Planning & Installation)

Education
1999 - 2005

Bachelor of Science (Computer Sciences) o Computer Applications o Programming o Database and File Systems o Networks and Communications o Information Systems o Operating & Distributed Systems o Multimedia & Human-Computer Interaction o Artificial Intelligence Diploma in Computer Sciences
Evelyn Hone College of Applied Arts an Commerce

The University of Zambia

(Merit)

Lusaka, Zambia

2000 - 2002

(Distinction) (Distinction)

Lusaka, Zambia

1998

General Certificate of Education Ordinary Levels

The Egyptian Conservatory

Lusaka High School

8 Subjects

Lusaka, Zambia Cairo, Egypt

1996 - 1997

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1992

Opera Singing Primary Certificate of Education

4 Subjects
The Embassy of the Arab Republic of Egypt

(Merit) (Distinction)
Lusaka, Zambia

Industrial Training Experience

2003 - 2004 Celtel Zambia LTD Lusaka, Zambia

Assistant Manager Information Technology Familiarization with the Siemens D900 Mobile Switching Center, the Base Station network elements and Microwave radios. Wireless Local Loop (WLL) radio installations and updating and modification of system database. Creation and disconnection of subscribers on the exchange. Operation and maintenance of the Ericsson ARM, ARF and ARK analogue exchange.
2002 - 2003 Quantum Technology Africa LTD Lusaka, Zambia

Team Leader / Computer Engineer Physical setup of Local & Wide Area Networks including network pre-design surveys, design, cabling, termination and testing. (UTP, Coaxial, WIFI and Optical Fiber) Design and creation of databases for both the operations and customer support departments. Event monitoring and forwarding of supplier's / customer's datasheets G3/G4 RAID Controllers assembling, monitoring and installation Familiarization, installation and configuration of Cisco Systems various equipments (Gateway routers, Catalysts switches, Optical Fiber Modules and PIX Firewalls) Equipment cabinets assembling, installation and maintenance.
2001 - 2002 DHL International (Z) LTD

Lusaka, Zambia

Technical Coordinator Physical setup of Local & Wide Area Networks including network pre-design surveys, design, cabling, termination and testing. (UTP, Coaxial and WIFI) Repair and maintenance of computers and peripheral devices. Hardware and software installations on both personal computers and servers.

Work Experience
November 2006 Until Date Ocean Marine Services - Egypt Cairo, Egypt

Quality / Training Manager Duties: Ensure that planning of the quality management system is carried out in order to meet the standard requirements, as well as the quality objectives. Maintain the integrity of the quality management system when changes to the quality

management system are planned and implemented. Ensure that responsibilities and authorities are defined and communicated within the organization Ensuring that processes needed for the quality management system are established, implemented and maintained. Reporting to top management on the performance of the quality management system and any need for improvement. Ensuring the promotion of awareness of customer requirements throughout the organization.

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Conducting Internal Audits and Data Analysis Liaison with external parties on matters relating to the quality management system. Researching Areas of Improvement Conducting Internal Surveys Recommend and Coordinate Personnel Training Programs

November 2004 May 2006

Net One Solutions LTD

Lusaka, Zambia

General Manager Duties: Coordinating between the various company departments (Technical, Operations, Training, Marketing and Stores department). Administrating and maintaining the disciplinary code in the company. Initiating and Communicating to overseas suppliers. Planning long term and growth strategies. Initiating new partnerships with both suppliers and distributors. Overseeing and supervising the completion of projects.
September 2003 October 2006 Celtel Zambia LTD Lusaka, Zambia

Assistant Manager Information Technology Duties: Event and fault monitoring on the local maintenance terminal. Planning maintenance schedules and presenting it to the Information Technology director. Planning and configuration of network multilayer security. Cell site inspection and maintenance. Faultfinding and troubleshooting on the local and transit exchanges Maintaining internet connectivity with the ISP using wireless technology, routers and firewalls. Administration and troubleshooting the corporate Local Area Network running on Microsoft NT 4.0 Server with Backoffice Products such as Proxy 2.0, Microsoft Exchange 5.5 and SQL Server 7.0. Assisting the directors in long term planning and strategy formulation. Supervision of three radio engineers and fourteen technicians.
January 2003 August 2003 Quantum Technology Africa LTD Lusaka, Zambia

Team Leader / Computer Engineer Duties: Local & Wide Area Network engineering including network pre-design surveys, design, cabling, termination and testing. Personal Computers, Servers, RAID Controllers, Gateway Routing & Security Equipments and VSAT terminals installation, configuration and maintenance. Preparation of maintenance procedures and maintenance reports. Design and creation of databases for both the operations and customer support departments. Providing professional technical customer support. Assisting the directors in long term planning and strategy formulation. Supervision of seven workshop technicians.
August 2001 July 2002 DHL International (Z) LTD Lusaka, Zambia

Technical Coordinator Duties:

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Coordinating between the technical and operations departments staff. Studying, proposing and updating the I.T. infrastructure throughout the DHL offices country wide. Installation and maintenance of both the Local & Wide Area Networks within the company's infrastructure. Maintenance of computers, servers and their peripherals. Supervision of two workshop technicians.

Computer Software
Operating Systems: Microsoft Windows 2003 Server Microsoft Windows 7 Ultimate Microsoft Windows Vista Microsoft Windows XP Professional Microsoft Windows 2000 Server Microsoft Windows 2000 Professional Microsoft Windows NT Server Microsoft Windows NT Workstation Microsoft Windows 98 Second Edition Microsoft Windows 3.11 for Workgroups Apple Macintosh OS 10.0.1 Apple Macintosh OS X Word Processing: Spreadsheets: Programming Languages: Database Design: Exceed: DebitPhone: Mail Exchanges: Microsoft Word Microsoft Excel Microsoft Visual Basic Microsoft Access Microsoft SQL Server MySQL (SUN Systems) Operation and maintenance software for prepaid billing servers Front end software for prepaid billing platform Microsoft Exchange Server Microsoft Backoffice Mdeamon mail exchange server software

Professional Memberships
Member of the Egyptian Society for Quality Member of the Cisco Networking Academy Community Member of the Zambia Engineering Society Member of the Zambia White Water Rafting Association and river authority

Seminars and Conferences

Mobile Communications by Prof. G. Brussard, UNZA, Lusaka, Zambia. (2003) Microsoft Regional Workshop for network professionals, Gaborone, Botswana.(2004) Information Technology Annual International Conference, Victoria falls, Zimbabwe. Fifth African Regional Workshop on Communication (ARWOC5), Lusaka, Zambia. Free-space Optics (Laser Technology) Partnerships Training Workshop, Zambia.

Hobbies
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White Water Rafting Guide Opera Singing Playing Piano Playing Chess and Billiard

(Livingstone, Zambia) (Cairo, Egypt) (Cairo, Egypt) (Egypt, Zambia, Zimbabwe and Botswana)

Objectives
Achieving management information technology infrastructure to allow decision makers to accomplish accurate Key Performance Indicators (KPI) oriented decisions.

References
Mr. ALAA A. ADEL Finance & Quality Manager Ocean Marine Services - Egypt 44, 18 St, Maadi, Cairo, Egypt. Tel: +20 2 2358-0023 / 2358-0506 Mrs. ZYALELA MONDOLOKA Personnel Assistant DHL International (Zambia) LTD P. O. Box 31395 Lusaka, Zambia. Tel: +260 1 229-768 / 229-718 Dr. MUPANGA MWANAKATWE Technical Director Celtel Zambia LTD P. O. Box 320001 Lusaka, Zambia. Tel: +260 1 250-595 Dr. RAVI RAINA Chairman and Executive Director Quantum Technology Africa LTD P. O. Box 322611 Lusaka, Zambia. Tel: +260 1 226 656 / 235 443 Mr. MARK HARLETON Executive Director Net One Solutions LTD P. O. Box 37214 Lusaka, Zambia. Tel: +260 1 227 705 / 227 706 Dr. DAVID ZULU Head of Department of Electronic Engineering / CCNA Instructor University of Zambia

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P. O. Box 32379 Lusaka, Zambia Tel: +260 1 290 979

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