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(i) One of the Most Important Skills and a Must Have Ability to be Acquired by each Student and every Professional, Job Seeker, Employee or a Company Executive
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(ii) Used In Academic Discussions, Student Meetings, Group Deliberations, Interactive Classroom Discussions, Selection GDs etc.
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(iii) Useful to inculcate several qualities (helpful in Professional Life) as Conceptual Clarity, Mature Reaction to Others Views, Effective Presentation of Ones Own Ideas, Ability to Persuade etc.
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(iv) GD as a Part of Selection Process (along with Written/ Technical Test, PI)
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(v) Used as a Device for Observing the Personality Traits of a Candidate ( in order to judge the suitability for the offered job)
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Intellectual Ability Creativity, Professional Approach to Solve Problems Leadership Qualities Ability to Convince Others Patience Group Behaviour Accommodating Others Views Clarity of Thought Process Confident Expression of Ideas
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Quick Grasping Power Mature Reaction Positive Approach to Issues/ Problems Leadership Qualities Analytical Ability Communication Skills Group Behavior Ability to Present Orally Convincing Manner Team Management Skills
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(in Brief)
PROCESS OF GD
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1. Defining the Problem 2. Analysing the Issue 3. Gathering Information 4. Commitment 5. Encourage Participation 6. Avoid Interpersonal Conflicts 7. Keep the Discussion on Track 8. Verbal Communication Skills 9. Intensive Listening Skills 10.Non-Verbal Communication
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The group must know exactly what problem it is going to discuss/ trying to solve. Best way is to define the problem is to phrase it as a question of policy. Question of Policy includes the word Should.
GUIDELINES: Make the problem/ issue as clear & specific as possible. Allow a wide variety of solutions Avoid a biased solution Address the single issue not multiple issues Make sure that issue for discussion is understandable to all
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After the issue has been defined, the group begins to analyse it. While analysing the issue, pay attention particularly to two aspects: 1. How severe the problem is 2. The Scope and Limitations of the problem Find out what are the Causes and Consequences of the problem.
GUIDELINES: Recollect the historical background of the problem Find out the responsible factors behind it Know the Major Causes Analyse the facts of information in a systematic way Correlate your knowledge and your personal experience. Try to introduce some new idea leading the group in the right direction
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3. Gathering Information
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A thorough understanding of the problem is really essential. Some Research work/ interaction with experts/ your own knowledge and experiences
GUIDELINES: Knowledge is your real confidence. Try to offer complete, unbiased and useful information.
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4. Commitment
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Think about the Topic, Purpose of GD and how best you can contribute to it. Be an Effective Participant. Align your Discussions Goal with the Groups Goal.
GUIDELINES: Cooperate and contribute your ideas effectively Have a Team-Spirit Avoid personal conflicts
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5. Encourage Participation
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All group members are supposed to participate with commitment and share their ideas with one another. Each group member should also encourage others to express their ideas freely. They should analyse opinions of others with positive attitude. Participants must feel that their points will be analysed and will be treated with genuine respect and consideration.
GUIDELINES: Have a Positive Attitude Listen Actively & Attentively Also ask others views on a particular issue Show interest in others Views and Information Provide Supporting Environment Avoid all traces of unpleasantness
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Generally participating in GD means dealing with Different Opinions. Its quite natural in any group activity to have conflicts in the point of view. Sometimes, these conflicts may be desirable for the success of group activity. Conflicts may be at Task Level or Opinion Level but they should not occur at Personal Level.
GUIDELINES: Create a Conducive and Cooperative atmosphere Be Tactful & Never Dominate Others unnecessarily Analyse and Clarify conflicting opinions with Positive and Unbiased Attitude. Make sure that the GD doesnt turn into a Debate
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Illogical Arguments lead to gaps in reasoning in GD. Identify the off-track discussion and avoid it. Its responsibility of each group member to keep the discussion on track. Remain logical and systematic and ensure the smooth flow of discussion. Avoid irrelevant points and hasty comments.
GUIDELINES: Focus attention on the main objective of the GD Stick to the time-schedule If possible intervene if the group wanders too far Notice off-track discussion politely Avoid illogical argument
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To participate effectively, one must have the etiquette of Verbal Communication Skills. Ability to speak confidently and convincingly is essential in GD. Keep your discussion short, simple, precise and direct.
GUIDELINES: Give only essential information Avoid unnecessary details, jumbled ideas and issues Express clearly Add relevant examples, valid personal experiences and facts Be an effective presenter
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Intensive listening skill is highly required to participate in GD. Active Listening requires intense concentration and conscious effort to understand and evaluate others ideas. Your listening ability depends on your attitude towards the information, speaker and purpose.
GUIDELINES: Try to acquire information Also understand the speakers reasoning Have a Learning Attitude Be an Active Listener
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Non verbal Communication is an integral part of verbal communication. The process of communication without using words is non verbal communication. It includes facial expression, posture, gestures, eye contact etc. It reflects individual emotions, feelings and attitude.
GUIDELINES: Maintain eye contact while listening to others Show confidence while presenting your views Recognize the power of non verbal messages and Use them effectively
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NONVERBAL BEHAVIOR
INTERPRETATION
Confidence
Boredom
Open, relaxed
Defensiveness
Hand to cheek
Evaluation, thinking
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Doubt, disbelief
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Boredom
Rubbing hands Sitting with hands clasped behind head, legs crossed Open palm Pinching bridge of nose, eyes closed Tapping or drumming fingers Patting/fondling hair Tilted head Stroking chin Looking down, face turned away Biting nails Pulling or tugging at ear
Anticipation
Confidence, superiority
Sincerity, openness, innocence Negative evaluation Impatience Lack of self-confidence; insecurity Interest Trying to make a decision Disbelief Insecurity, nervousness
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f. Look at and Address all the Group Members of while Expressing Your Point of View.
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j. Keep Your Mind Focused all the time on What was being said.
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k. Intervene Politely.
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a. Neither Raise Your Voice too High Nor Speak too Softly
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Points to Remember
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If you are not sure about the topic of discussion, its better not to initiate. Lack of knowledge or wrong approach creates a bad impression. Instead, you might adopt the Wait & Watch attitude. Listen attentively to others, may be you would be able to come up with a point or two later. A GD is a formal occasion where slangs are to be avoided.
Language used should be simple, direct and straight forward. Knowledge is strength. A candidate with good reading habits has more chances of success. Power to convince effectively is another quality that makes you stand out among others. Clarity in speech and expression is yet another essential trait.
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A GD is not a debating stage. Participants should confine themselves to express their viewpoints. In the second part of the discussion candidates can exercise their choice in agreeing, disagreeing or remaining neutral. Don't interrupt a speaker when the session is on. Try to score by increasing the size and quality of your discussion; not by cutting others short. Maintain rapport with fellow participants. Eye contact plays a major role. Non-verbal gestures, such as listening intently or nodding while appreciating someone's viewpoint speak of you positively. Communicate with each and every candidate present. While speaking don't keep looking at a single member. Address the entire group in such a way that everyone feels you are speaking to him or her. gauravmisra1981@gmail.com 62
THANK YOU !