11.

Which system deals with behavioral and technical issues surrounding the development, use and impact of information system used by managers and employees in the firm? A) IS B) IT C) TPS D) MIS (p.13) (management information systems) E) All of the above 12. Which if the following is not used in the steps of an information system? a.) Input b.) Output c.) Research d.) Processing (p. 11) e.) None of the above 14.) Which of the following correctly identifies the three dimensions of an information system? a.) Organization, people, infrastructure b.) Organization, people, technology (p. 13) c.) People, technology, process d.) Business, people, technology e.) Technology, infrastructure, input 15.) The problem-solving approach involves a.) Problem identification b.) Solution design c.) Solution evaluation and choice d.) Implementation e.) All of the above (p. 18) 16.) Data that has been transformed into meaningful form is called a.) Data transformation b.) Data reformed c.) Information (p. 11) d.) Technology e.) None of the above 17. What element/s below does Critical thinking involve? A. Maintaining doubt and suspending judgment B. Being aware of different perspectives C. Testing alternatives and letting experience guide D. Being aware of organizational and personal limitations E. All of above ( pg 21) 18. Which following is not a product of Information Technology? A. Ipods B. Microsoft Office C. telephone D. Computer E. Refrigerator 19. How does Input work in an information system? A. Captures or collects raw data (p.11) B. Converts raw data into a meaningful form C. Transfers the processed information to people

D. Returned to appropriate members of the organization to help them evaluate E. All of above

20. Which of the following better describes data management technology? A. Pre-programmed instructions that control and coordinate the computer hardware component in an information system. B. The software governing the organization of data on physical storage media. (p.15) C. Physical devices and software, links the various pieces of hardware and transfers data from one physical location to another. D. a, b, c E. None of above 21. Which of the following falls under the PEOPLE dimension of information systems? A. Lack of employee training B. Difficulties of evaluation performance C. Political conflict D. Decisive management E. Poor Management 22. Which of the following is used as a form of input by an organization? a. Data (p.11) b. Sales of product c. Feedback from customers d. Purchase of material e. Giving to the community 23. What are the three dimensions of information systems? a. Organizations, technology and information technology b. Technology, people and raw data c. Organizations, people and technology d. Data, information, database e. Computers, networks, internet 24. What dimension of information systems includes computer hardware, intranet, and the World Wide Web? a. People b. Organization c. Technology d. Internet e. Intranet 25. Which one of the following primarily focuses on the knowledge of information technology? a. Management information systems b. Computer literacy c. Information systems literacy d. Mad Money by Cramer e. Manual of how to use printer 26. A business has its own chat room for its employees. What is this called? a. Internet b. Extranet c. Intranet d. Skype e. ICQ

27) What is an Intranet? a. Global "network of networks" b. Internal corporate network based on internal protocol c. Detailed, pre-programmed instructions that control and coordinate the computer hardware components d. Connection to the world-wide-web e. Protocol that is used to decode web pages 28) The fundamental set of assumptions, values, and beliefs are: a. Mindset b. Business process c. Culture d. Feedback e. Religion 29) Which of the systems described below has an potential of achieving broader information systems literacy? a. Management information systems b. Central information systems c. Feedback systems d. Reform system e. Employee relation systems 30) What is IT? a. Hardware and software that a firm uses (p.10) b. Type of data mining c. Processing power of a computer d. Internet tri-connection e. Type of internet protocol 31) Which of the following better describes business model? a. Describes how a company produces, delivers, and sells a product or service to create wealth. (p.8) b. A set of information systems used by an organization c. Only deals with IT department d. Describes how to profit by deceiving customers e. Not widely used by organizations today 32) Which of the following comes first in the four step problem solving process? A. Problem Identification B. Implementation C. Solution design D. Solution evaluation and choice e. critical thinking 33) If you are wasting resources and misjudge a problem, you are NOT.. A. Thinking Critically B. Change management C. Implementation D. Problem identification e. utilizing time 34) Which of the following is NOT one of the elements of critical thinking? A. Testing alternatives and letting experience guide B. Being aware of different perspectives C. Being aware of organizational and personal limitations D. The Change of management

e. making errors 35) Which of the following is not a part of the organizational dimension? A. Political conflict B. Unsupported culture C. Outdated software D. Inadequate resources e. Outsourcing 36) Which of the following is NOT a part of the fourth step of the problem solving process? A.Measurement of outcomes B. Change management C. Cost D. Building or purchasing solution e. managing information technology 37. Which of the following is true on how marketing utilizes information systems? a. Keep track of financial transactions b. Advertising c. Improving business analytic d. Employee collaboration e. Outsourcing 38. Computer literacy consists on knowledge of information technology, while information systems literacy studies a. The business aspect b. The behavioral aspect c. The financial aspect d. The customer relation aspect e. The advertising aspect 39. A culture is a/an a. Acceptable values b. Information technology view c. Business motto d. Resource e. Acceptable use policy 40. Which of the following is considered application computer software a. Modem b. Microsoft Office suite c. Wireless adapter d. Microsoft Windows XP e. None of the above

42.Which of the following is not one of the four elements of critical thinking? a. Being aware of organizational and personal limitations b. Maintaining doubt and suspending judgment c. Ability to overcome organizational and personal limitation. d. Being aware of different perspectives

43. Which of the following is the right order of the problem-solving process? a. Problem identification, choice, solution design, implementation b. Problem identification, solution design, implementation, solution design

c. Choice, solution design, problem identification, implementation d. Problem identification, Solution design, Choice, Implementation.

44. Which of the following describes how a company produces, deliver and sells a product or service to create wealth? a. Business Model (a model or diagram explaining the goals of the company) b. Business processes c. decision making process d. business information system

45.Internal corporate networks based on Internet technology are called extranets. True/ False 46.The three activities in an information system includes input, processing, and outcome. True/ False 47. Raw data is transformed into what in IS? a. Data b. Processing c. IC d. Meaningful information 48. For an IS to fully work what is needed? 1. Customers 2. Employees 3. Feedback 4. MIS 49. Input comes first followed by processing and the end result is ..? a. Raw data b. MIS c. IS d. Output 51. What is the world largest network? a.Extranets b. Intranets c. IS d. Internet 52. Which of the following isn`t an element of critical thinking in problem solving? A. Maintaining doubt and suspending judgment B. Being aware of different perspectives C. Testing alternatives and letting experience guide D. Being aware of organizational and personal limitations E. All of the above are elements (p.21) 54. How does Input work in information system? A. Captures or collects raw data (p.11) B. Converts raw data into a meaningful form C. Transfers the processed information to people

D. Returned to appropriate members of the organization to help them evaluate E. None of above 55. Which one is not belong to People dimensions A. Lack of employee training B. Difficulties of evaluation performance C. Political conflict D. Indecisive management E. Poor Management 56. What is feedback? A. Dimensions of an information system B. Regulatory agencies C. An output that is returned to appropriate members of the organization to help them evaluate or correct an input stage. D. None of the above 57. Which one is NOT part of the function of a computer's hardware? (pg. 15) a. preprogammed instructions b. input c. processing d. output e. implementation 58. Internal corporate networks based on Internet technology is called (pg. 15) a. extranets b. infrastructures c. intranets d. platforms e. internal computing 59. Which is NOT a model of the problem solving process (pg. 18) a. Problem identification b. Choice c. Solution Design d. Impemenation e. Outsourcing 60. Off shore outsourcing includes (pg. 27) a. bringing workers in from overseas b. giving jobs away to workers overseas to low wage countries c. setting up the office by the beach d. keeping jobs in america e. keeping workers up to date on IT 61. What is responsible for the the most amount of errors. (pg. 14) a. organizations b. People c. Information systems

d. technology e. computers Chapter 2 The enterprise applications, which include enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems, enable the different business information systems within a business to function together. Supply chain management systems help businesses share information with their suppliers so that businesses can run more efficiently. Customer relationship management systems are for businesses to manage relationship with their customers by providing needed information for all business processes that deal with customers. In addition, knowledge management systems are helpful in improving business processes and decisionmaking because they can collect and apply knowledge and expertise. In short, understaning information systems is really important in any business.

Hierarchy of management: 1. Senior Management - highest level of organizational management, responsible for long-term strategic decisions about products and services 2. Middle Management - carries out the programs ad plans of senior management 3. Operational management - responsible for monitoring the daily activities of the business

Types of Business Information Systems: 1. o o o Functional Perspective Sales and marketing systems - responsible for selling org.'s products or services Manufacturing and production systems - responsible for actually producing the firm's good and services Finance and accounting systems - responsible for managing the firms financial assets, and maintaining and managing the firms financial records o Human resource systems - responsible for attracting, developing, and maintaining the firms workforce 2. Constituency Perspective o Transaction processing systems - keep track of the elementary activities and transactions of the organization, such as sales, receipts, cash deposits, and etc o Management information systems - summarizes and reports on the companys basic operations using data supplied by transaction processing systems o Decision support systems - supports non-routine decision making for middle management. Focus on problems that are unique and rapidly changing o Executive support systems - address non-routine decisions for senior management. Focus on decisions requiring judgment, evaluation, and insight, because there is no agreed on procedure for arriving at a solution. Help senior management make decisions about long-term trends such as "What will the employment levels be like in 5 years?"

Systems That Span the Enterprise :

Enterprise applications - systems that span functional areas, focus on executing business processes across the business firm, and include all levels of management. Enterprise systems - collect data from various key business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources. and storing the data in a single central data repository. Supply chain management systems - help businesses manage relationships with their suppliers. Customer relationship management systems - help firms manage their relationships with their customers. Knowledge management systems - enable organizations to better manage processes for capturing and applying knowledge and expertise. Electronic business - refers to the use of digital technology and the internet to execute the major business processes in the enterprise. Electronic commerce - part of e-business that deals with the buying and selling of goods and services over the internet.

Functions of Information Systems: Information systems department - the formal organizational unit responsible for information technology services Positions: 1. Programmers - highly trained technical specialists who write the software instructions for computers 2. Systems analysts - constitute the principal liaisons between the information systems group and the rest of the organization 3. Information systems managers - leaders of teams of programmers and analysts, project managers, physical facility managers, telecommunications managers, or database specialists 4. Chief information officer - senior manager who oversees the use of information technology in the firm 5. Chief security officer - in charge of information systems security for the firm and is responsible for enforcing the firms information security policy 6. Chief privacy officer - responsible for ensuring that the company complies with existing data privacy laws 7. Chief knowledge officer - responsible for the firms knowledge management program End users - representatives of departments outside of the information systems group for whom applications are developed

1. The levels, going from highest to lowest, of a firm are structured in what way? a) senior management, middle management, operational management (pg.46) b) middle management, senior management, operational management c) operational management, senior management, middle management d) operational management, middle management, senior management e) middle management, operational management, senior management 2. A formal organization whose aim is to produce products or provide services for a profit is referred to as : a) a club

b) a business (pg. 41) c) a group d) a corporation e) a foundation 3. A type of system that supports non-routine decision making for middle management is known as: a) transaction processing system b) business system c) decision-support system (pg. 55) d) management information system e) executive support system 4. Scientists and knowledge workers generally work with this level of a firm. a) Operation Management b) Middle Management (pg. 46) c)Senior Management d) Knowledgeable Management e) Science Management 5 . Highly trained technical specialists who write software instructions for computers are known as: a) nerds b) programmers (pg. 68) c) designers d) specialists e) writers 6. Supply Chain Management (SCM) helps organization in which of the following activities: a) keeping accurate information b) maintaining inventories c) manufacturing plans d) producing production schedules e) all of the above (pg. 61) 7 . Which of the following allows users to contribute and edit text content and graphics without any knowledge of Web page development or programming techniques? a) E-mail b) Wikis p.66 c) Instant messenger d) Virtual world e) Intranets 8. Which of the following is not one of the four major enterprise applications? a) Enterprise systems b) Supply chain management systems c) Customer relationship management systems d) Knowledge management systems e) Decision-support systems p.59 9 . Which of the following is the part of e-business that deals with the buying and selling of goods and

services over the Internet? a) Electronic commerce p.67 b) Intranets c) Extranets d) MIS e) None of the Above 10. Which of the following makes long range strategic decisions about products and services as well as ensures financial performance of the firm? a) Data workers b) Knowledge workers c) Middle management d) Senior management p.45 e) Operational management 11. Officers in charge of information systems security for the firm and are responsible for enforcing the firms information security policy are called: a) Chief technology officer b) Chief knowledge officer c) Chief security officer p.68 d) Chief information officer e) Chief privacy officer 12 . What are the systems that perform and record the daily routine transactions necessary to conduct business? a) TPS systems p.54 b) MIS systems c) KMS systems d) SCM systems e) DSS systems 13. Training and development, compensation analysis, and human resource planning are the examples of: a) Finance and Accounting Information Systems b) Sales and Marketing information Systems c) Manufacturing and Production Information Systems d) Human Resources Information Systems p.52 e) None of the above 14 . What is known as enterprise resource planning (ERP) systems? a) Enterprise applications b) Enterprise systems p.59 c) Executive support systems d) Inter-organizational system e) KMS systems 15 . Systems that provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention are a) Supply chain management systems

b) Knowledge management systems c) Customer relationship management systems p.62 d) Decision-support systems e) Transaction processing systems 16. Representatives of departments outside of the information systems group for whom applications are developed are a) Systems analysts b) Information systems managers c) Chief information officers d) Programmers e) End users p. 68 17. Information from supply chain management systems assist firms to? (pg. 62) a. communicate orders rapidly b. track shipments c. monitor inventory availability e. all of the above 18. Decision support systems support non-traditional decision making for what level of management? a. senior b. middle c. operational d. junior 19. Which of the following systems assists operational management and employees in locating prospective customers? (pg. 50) a. sales and marketing systems b. manufacturing and production systems c. human resources systems d. finance and accounting systems 20.Engineers and scientists within a firm are also known as: (pg. 45) a. operational employees b. knowledge workers c. data workers d. production employees 21. Operational managers are in need of _ - level information. (pg. 46) a. sales b. operational c. transaction d. dual e. none of the above 22. Businesses depend heavily on their environments to supply _? a. capital b. hierarchy of management c. design a production division, a sales and marketing group, a finance and accounting group,

and a group of people to focus on recruiting d. all of the above e. none of the above Chapter 3 SUMMARY: Chapter three introduces concepts of competitive advantage that businesses face and how information systems play an important role in achieving that. Porter's model, the most widely used in understanding competitive advantage, is discussed with emphasis on the five forces that shape the fate of the firm: traditional competitors, new market entrants, substitute products and services, customers, and suppliers. The chapter concludes by discussing how product or service quality can differentiate a firm and produce a competitive advantage. Quality can be judged by both producers and consumers, the former using such standards as benchmarking as a means of measurement.

Information systems can be utilized to achieve competitive advantage. In recent times, funds have been allocated to IT in order to increase efficiency. Information systems aid companies in competing with other competitors by maintaining low costs, differentiating products or services, focusing on market niche, strengthening ties with customers and suppliers, and increasing market entry high competition. These competitions are on a global scale and are not just within the industry. There are also strategies in competing in the global business such as the DOMESTIC EXPORTER strategy and the MULTINATIONAL strategy. These strategies integrate product quality and design in order to differentiate from other products. This allow firms to create profit by attracting customers. Technology is not enough to be competitive and organizations need to be redesigned by a process called BUSINESS PROCESS RE-ENGINEERING. Using Information Systems to achieve competitive advantage can be described by Porters competitive forces model. This model provides a general view of the firm, its competitors, and the firms environment. In this model five competitive forces decide about the firms future. Traditional Competitors are companies which produce similar products and services within the market. Firms compete to attract consumers and make sure that they have the strategy and resources to keep their customers satisfied. New Market Entrants are companies that are entering the business industry. However, every firm have a different way of entering the market. The way a computer firm enters a market is different from how a pizza business introduces itself into a market. They can have high or low barriers of entry depending on how high are the capital costs. In just about every industry there will be Substitute Products that can be bought. Firms make sure that they can make quality products with minimum cost of resources. A company also has to put great emphasis on their relationship with suppliers and customers because this is what their business revolves around. A firm makes sure that they have different choices of suppliers so as to regulate and receive raw materials on time in order to meet customers needs. This is also a strategy which is used to attract and keep customers.Businesses attains it's competitive advantage with the great help of informations systems. The competitive forces, which assist in competitive advantage, include traditional competitors, new market entrant, subsitute products, customers, and suppliers. Also, the methods that businesses utilize in order to fight against these competitive forces are vital and important. The internet also influences competitive advantage greatly. With this help and the help of informations systems, businesses compete on a global scale, with different business models. Furthermore, a business can compete on quality, design and business process. Having information systems in today's society helps businesses stay more connected with the world, and

most importantly its customers. Information systems help connect businesses with its customers by relaying information quickly back and forth. This fast transmission, for example, helps suppliers know more rapidly what to supply and the demand for their supply. Knowing the demand for the supply not only creates efficiency in the business, but also make customers happy. This efficiency created by information systems helps suppliers with its overall success by having high revenues. This model explains how the competitiveness of a firm is affected by new market entrants, substitute products and services, customers, and suppliers. The value chain model helps firms decide what information systems adds are of value to the firm. These decisions are applied to two activities called primary activities and support activities. A value web is another model that is made up of information systems to help a firm become more efficient with business partners. In addition, this chapter explains how a business gains an advantage by using information systems to smoothly run synergies, network-based strategies, and core competences. It mentions how the introduction of the internet helped companies improve quality and compete on a global scale. In this chapter, the reader understands why a firm may use BPR (business process re-engineering) to make processes more efficient. Porter's competitive forces model helps companies determine what they should do to be more productive by comparing what their competitors are doing. It also brings the companies costs down and makes them more efficient as a business by using Information Systems. Value chain models and value web models are also introduced in this chapter which show where a company can be most efficient. When businesses redesign their practices they are going to be more efficient in their technology department. Microsoft Access is one software that relates databases to one another, creating relationships, allowing businesses to use applications more efficiently. Also, Microsoft Access is preferred to be used over Microsoft Excel, because it allows to create relations as mentioned above and work with larger amounts of data.

3.2 This section states information about how a firms pursuing a global strategy benefit from economies of scale and resource cost reduction. There are various examples of how a product that has a U.S. label could have probably been designed in California and stitched together Hong Kong using materials from China or India. The possible purpose of this process is to reduce wage cost. This section also describes how the global internet, along with other IT systems, has put manufacturing firms in almost instant contact with their supplier.

THE INTERNET AND GLOBALIZATION Until the 1990s, companies like: General Electric, General Motors, Toyota, and IBM; dominated the global competition. Today, the global internet and internal information systems, put manufacturing firms in nearly instant contact with their suppliers.

With the Internet it is possible to move very large computer files with hundreds of graphics and designs across the globe in seconds. Because of the Internet and IT systems, it is possible for medium-sized, " micro-multinational ", firms to also enter the global competition. Information technology and the Internet provide efficiency and almost instant communication to

GLOBAL BUSINESS AND SYSTEM STRATEGIES The concept of competition on a global scale is mentioned with regard to the recent global business strategies that companies practice including; multinational (heavy centralization of co. activities in home country), transnational(no national headquarters, many regional; global perspective), and domestic exporting(activities centralized in home country of origin); franchiser(everything is produced in the home country). When an organization is centralized it is established in the home country; decentralized being the opposite of this. 3.4 This section in the chapter focuses on companies competing on business processes. These days, technology in itself is not sufficient to make an organization competitive and quality-oriented. In order to take advantage of information technology, businesses may have to undergo a radical rethinking and redesigning of its business processes known as Business Process Re-engineering. Some basic questions a business must ask in order to re-engineer successfully are: Why do we do what we do? and Why do we do it the way we do? In order to speed up the process of handling documents, businesses should implement Workflow Managementstreamlining business procedures to efficiently move documents. The steps to be followed to achieve effective re-engineering are most importantly, to identify what business processes need improvement. Resources such as time and cost should not be spent on business processes that have little impact on overall business profits. 3.5 Section five in chapter three talks about Competing on business processes. This means that businesses have to continually change and take advantage of technology. These changes can be very minor but in some organizations the whole business processes require change. Businesses have to understand the business model so they can make changes in the right places. If a business fails to understand the business model and spends time and money changing a processes that has little impact on overall performance, they become vulnerable to competitors who may have discovered the right business model. Managers need to determine what business processes are the most important when applying new information technology. 3.3 What is Quality? pg 100 Quality is defined differently from the consumer and producer perspective. It is becoming more about satisfying the customers' needs and moving away from what producers believe is good quality. Customers want to buy things that are worth the money. Total quality management is becoming a common concept in companies. TQM makes quality the responsibility of all people and functions within an organization. TQM would only be effective if everyone takes an active role of improving quality. Companies with good quality are able to charge higher prices than other companies because people are willing to pay more for goods that have high standards. From the customer's point of view, the quality of the physical product matters. From the producer's point of view, specifications matter. To make sure that customers are satisfied with the products they buy, companies have adopted the concept of total quality

management (TQM). TQM basically means that everyone involved in creating the product puts in all their effort to make sure the product is at its best state. It involves first realizing who the stakeholders are. To make sure that a product is as perfect as it can get, many companies have introduced a measurement of quality called six sigma. Six sigma means that there are only 3.4 defects out of every million products the company creates. This is hard to achieve but this goal improves quality and lowers costs of production. Another way to improve quality is by having shorter cycle times. If there are fewer steps in creating the product, there is a less of a chance that a mistake will occur.

QUESTIONS: 1. What is it called when you compare the efficiency and effectiveness of your business processes against strict standards: A) Deep packet inspection B) Benchmarking C) Enterprise-wide knowledge management system D) Sole Trading E) None of the above 2. Which one of the following is NOT part of Porter's competitive forces model? A) Product Differentiation B) Traditional Competitors C) Customers D) Suppliers E) None of the above 3. What does CAD stand for? A) Computer-actual dictation B) Computer-aided design C) Computer-acknowledged data D) Computer-aided details E) None of the above 4. Which of the following is an activity for which a firm is a world-class leader? A) Network economics B) Core competency C) Disruptive technologies D) Leader economics E) None of the above 5. Which company owns the patent for the page rank algorithm? A) Microsoft B) Ask C) Google D) MSN

E) Yahoo 6. An efficient customer response system does what? A) Creates a database of sales B) Informs businesses customer's complaints C) Directly links customer behavior to distribution and supply chains D) A and B E) All of the above 7. What are the four ways of organizing businesses internationally? A) Domestic exporter, multinational, franchiser, and transnational B) Domestic Traveler, Multinational exchange, and Franchiser C)Transnational exporter, Franchiser, Domestic exporter, and Multinational data D) None of the above E) All of the above 8. What are the four types of systems configurations for Global Business Organizations? A) Network Systems only B) Centralized, duplicated, decentralize, and network systems C) Decentralized, and Duplicated only D) Centralized only E) None of the above 9. What is the most efficient way to ease production processes? A) Not using production processes B) Benchmarking C) Efficiency D) Reducing Cycle Time E) B and C 10. Rethinking and redesigning of business processes to take advantage of information systems is called? A) Workflow management B) Business Process reengineering (BPR) C) Computer-aided design (CAD) 11. The process of streamlining business procedures allows documents to be moved easily and efficiently? A) Transnational B) Cycle time C) Online-inputs D) Workflow Management E)None of the Above 12. What type of technologies have an negative impact on industries and businesses? A) Disruptive technologies B) Malicious Viruses C) Networks D) Malware

E)Bugs 13. Specific activities in the business where competitive strategies can best be applied and where information systems are most likely to have a strategic impact? A) Support activities B) Best practices C) Value chain model D) Primary activities E) First Activities 14. System that directly links consumer behavior back to distribution, production, and supply chains is called? A) Best practices B) Transnational C) Disruptive technologies D) Efficient customer response system 15. Which of the following is apart of the 5 competitive forces in Porter's Competitive Forces Model? a. new market entrants b. customers c. suppliers d. traditional competitors e. all of the above (p. 82) 16. The ability to offer individually customized products or services using the same production resources as mass production is a. mass customization b. synergies c. core competency d.domestic exporter e. disruptive technology 17. Walmart always ensures customers that they have a full stock of their goods available on the shelves. This is an example of a. product differentiation b. customer response system c. mass customization d. bench marking e. customer preferences 18. Systems in which development and operation occur totally at the domestic home base are called a. network systems b. decentralized systems c. centralized systems d. duplicated systems e. operation systems

19. Which is a form of benchmarking? a. Using external industry standards b. Utilizing standards that have been set by other companies. c. Deploying internally developed high standards. e. All of the above (pg 101) 20. Bob Jones has an internet site that sells shoes. He manually takes orders, obtains credit card approval, determines what shoe company is closest to the customer, and finally forwards the order to that company. How can Bob improve his system? a. Partner with more shoe companies b. Sell his shoes only on the east coast c. Reduce his cycle time (pg 101) d. Employ benchmarking strategies e. All of the above 21. When customers are defining the quality of a product they are looking at which of the following?

a. physical product b. service c. psychological aspects d. specification or absence of variation e. a, b, and c (pg 100)

22. The use of the information system to enable a concentrated strategy on a single market specialty is called?

a. low-cost leader b. focus on market niche (pg 88) c. ghost business d. application process e. market specialty information system a. 23. What competitive force impacts the internet by reducing barriers to entry, such as the need for a sales force, access to channels, and physical assets. a. Customer bargaining power b. Substitute products and service c. Supplier bargaining power d. Threat of new entrants (pg 91) e. Distributor bargaining power 24. How many of Porter's competitive forces are there in the environment? a) 3 b) 5 c) 4 d) 2

25. Which is an example of synergy a) A bank goes having plants in other countries b) A bank merging with another bank to be more productive c) A bank firing employees to cut back on expenses d) A bank being more environmentally friendly 26. Porter's strategic model provides.... a) A change in customer connivance in using existing products and services b) A general view of the core competencies c) Lower costs for customer d) A general view of the firm, its competitors, and the firms environment 27. Which of the following is difficult to substitute. a) Core competencies b) Network based strategies c) None of the above d) All of the above 28. How has the internet impacted the threat of new entrants? (Page 91) A) It has not affected the competitive force at all. B) Reduces the barriers to entry and provides a technology for business processes that makes other things easier to do. C) Helps companies work together to form a synergy. D) Companies can become more widely known if their information is publicly available. E) Both b and d. 29. An example of a product differentiation company is: (Page 88) A) Apple B) Google C) eBay D) Lands' End E) All of the above 30. Which strategy concentrates financial management and control out of central home base while decentralizing productions, sales, and marketing (Page 99) operations in other countries? a. domestic exporter b. multinational c. franchisers d. transnational e. global 31. Six Sigma is: (Page 100) A) a low cost company that is based in Texas B) one of porter's competitive strategies C) a measurement of quality D) an information system used to rethink and redesign business processes E) none of the above 32. A Computer-aided design system is: (Page 102) A) a program only architects use to make buildings B) detailed instructions that control and coordinate the work of computer hardware components in an information system C) automation of step-by-step methodologies for software and system development to reduce the amounts of repetitive work the developer needs to do. D) information system that track all the ways in which a company interacts with its customers and analyze

these interactions. E) information system that automates the creation and revision of designs using sophisticated graphics software 33. Which of the following is NOT part of the competitive force? a. Traditional Competitors b. Low-Cost Leadership (pg.84) c. New Market Entrance d. Substitute Products and Services e. None of the above 34. Which information system strategy counteracts competitive forces and deals with mass customization? a. Low-Cost Leadership b. Product Differentiation (pg. 85) c. Focus on Market Niche d. Strengthen Customer and Supplier Intimacy e.Tighten Production Tolerance 35. Which strategy is characterized by heavy centralization of corporate activities in the home country of origin? a. Transnational b. Franchisers c. Multinational d. Domestic exporter (pg. 99) e. None of the above 36. According to studies, what is the best way to reduce quality problems? a. Benchmarking b. Use customer demand c. Reduce cycle time (pg. 101) d. Improve production precision e. Tighten production tolerance 37. What kind of barriers to entry is the new market entrants of the Porter's competitive forces model suggest? a. High (pg. 82-83) b. Low c. None d. Medium e. None of the above 38. Which of these organization infrastructure are part of the Support Acitivities? a. Administration and management b. Human resources c. Technology d. Procurement e. All of the above (pg. 92) 39. Which of the following is part of Porters Model? A. Customers B. Suppliers C. New Market Entrants D. All of the above 40. A domestic exporter is characterized by "" centralization of corporate activities in the home

country. A. Light B. Heavy C. No D. Some 41. Which of the following is Not part of the primary activities in a value chain model? A. Operations B. Service C. Technology D. Sales and marketing 43. TQM is an acronym for which of the following? A. Total Quantity Monitoring B. Total Quality Management C. Total Quantity Management D. Total Quality Monitoring 44. How information systems improve Quality? a. Reduce cycle time and simplify the production process b. Benchmark c. use customer demands to improve products and services. d. improve design quality and precision e. improve production precision and tighten production tolerances 45. Which of the following are not weakness that a new market entrant has? a. locked into old plants and equipments b. workers who are less experienced c. depending on outside financing for plants and equipment d. little brand recognition 46. What force is not recognized in Porter's competitive forces model? a) New market entrants b) Prices (pg. 82) c) Customers d) Substitute products 47. What strategy focuses on enhancing quality while producing at a lower price? a) Product differentiation b) Customer and supplier intimacy c) Low-cost leadership (pg. 84) d) Focus on market niche 48. What is the general idea of a synergy? a) using IT to become a world-class leader b) when a firm can use an output of one unit as an input of another (pg. 94) c) using the law of diminishing returns d) avoiding disruptive technologies 49. What system strategy heavily centralizes corporate activities in the country of origin? a) Domestic exporter strategy (pg. 99) b) Franchising strategy c) Transnational strategy

d) Multinational strategy 50. What is one way a firm can improve the quality of its product or service? a) lower prices b) increase demand c) improve customer relationships 51. The creation and revision of design is A. Business process re-engineering (Answer p.103) B. Computer-aided design system C. Work flow management D. Cycle Time 52. Work flow management is A. the creation and revision of designs B. Process of streamlining business procedures (Answer p.103) C. the total time elapsed D. improves products and services 53. What has disruptive impact on industries and businesses? A. Virtual company B. Core competency C. Disruptive technologies (Answer p.96) D. Network economics 54. What highlights specific activities in the business where competitive strategies can best be applied? A. Customer Response system B. Value Chain model (Answer p.91) C. Value web model D. None of the above 55. What's directly related to the production and distribution of a company's products and services? A. Support activities B. Secondary activities C. Primary activities (Answer p.92) D. Best Practices 56. In the Value Chain Model, what activities are directly related to the production and distribution of the firm's product's and services, which create value for the customer? a. Support Activities b. Best Practices c. Benchmarking d. Primary activities (pg 92) e. Inbound Logistic 57. What automates the creation and revision of designs, using computers and sophisticated graphics software?

a. CAD (Computer-Aided Design) system (pg 102) b. BPR (Business Process Reengineering) c. TQM (Total Quality Management) d. Benchmarking e. None of the Above 58. What is the ability to offer individually tailored products or services using the same production resources as mass production? a. Market Niche b. Mass Customization (pg 86) c. Production Differentiation d. Efficient Response System e. Benchmark 59. What makes quality the responsibility of all people and functions within an organization? a. Total Quality Management (TQM) (pg 100) b. Cycle Time c. CRM d. Transnational e. Franchisers 60. What is the process of streamlining business procedures so that documents can be moved easily and efficiently? a. Business Process reengineering (BPR) b. Computer-Aided design (CAD) system c. Workflow Management (pg 103) d. Virtual company e. Disruptive technologies 61. What uses networks to link people, assets, and ideas, enabling it to ally with other companies to create and distribute products and services without being limited by traditional organizational boundaries or physical locations? a. Synergy b. Core Competencies c. Network Economics d. Disruptive Technology e. Virtual Company (pg 95) 62. What is an activity for which a firm is a world class leader and it relies on knowledge that is gained over many years of experience? a. network economics b. Virtual Company c. Workflow Management d. Core Competency (pg 94) e. Disruptive Technologies 63. What makes the delivery of primary activities possible and consist of organization infrastructure, human resources, technology and procurement? a. Support Activities (pg 92)

b. Primary Activities c. Benchmarking d. Best Practices e. Value Web 64. Which of the following is not a type of configuration system for global busienss organizations? a. Centralized Systems b. Coordinated Systems (p. 99) c. Networked Systems d. Decentralized Systems e. Duplicated Systems 65. Business Process Re-engineering involves... a. the use of technology alone b. minor adjustments to business processes c. eliminating repetitive and redundant work d. radical adjustments to business processes e. c and d (p. 103) 66. It is a specific measure of quality that represents 3.4 defects per million opportunities: a. Work flow Management b. Networked Systems c. Six Sigma (p. 100-101) d. Benchmarking e. Business Process Re-engineering 67. All of the following are Competitive Strategies except: a. Low-Cost Leadership b. Product Differentiation c. Focus on Market Niche d. Quality Differentiation (p. 88) e. Customer and Supplier Intimacy 68. Which of the following companies best describes a what a franchise is? a. General Motors b. Deloitte c. Citigroup d. McDonald's e. Sony 69. Which of the following is NOT one of the forces affecting the firm according to Porter's Model? (p. 82) A.) Economy B.) Competitors C.) Substitute products D.) Low cost Leadership E.) Customers

70. A global business strategy characterized by heavy centralization of corporate activities in the home country of origin best describes? (p. 99) A.) Franchise B.) Transnational C.) Domestic Exporter D.) Multinational E.) None of the Above 71. An activity or service for which a firm is a worldwide leader is known as what? (p. 94) A.) Strength B.) Core competency C.) Synergy D.) Virtual company E.) None of the above 72. Best practices within an industry are usually identified by all of the following except? (p. 93) A.) Consulting companies B.) Synergies C.) Government agencies D.) Industry associations E.) Church doctrine 73. The process of streamlining business procedures so that documents can be moved easily and efficiently is known as which of the following? (p. 103) A.) Business process re-engineering B.) Total quality management (TQM) C.) Workflow management D.) Benchmarking E.) Product cycle time 74. The domestic exporter strategy is characterized by: A. Centralization of corporate activities in a foreign country. B. Relying primarily on production management to optimize resources. C. Dispersal of power and financial muscle throughout global divisions. D. Heavy centralization of corporate activities in the home country of origin. 75. A multinational strategy concentrates on: A. Centralizing production, sales, and marketing operations. B. Financial management and control out of a central home base. C. Being a home-based confederation of production and marketing facilities. D. Not adapting products and services on sale in different countries. 76. Which of the following best describes not having a single national headquarters but instead having many regional or world headquarters: A. Multinational Strategy B. Franchisers C. Transnational Strategy D. Domestic Exporter Strategy

77. Decentralized systems are: A. Those in which each foreign unit designs its own unique solutions and systems. B. Those that develop a single system, usually at the home base. C. Those that do not allow foreign units to design their own unique solutions and systems. D. Those that use networked systems that span to multiple countries using powerful telecommunications networks and a shared management culture that crosses cultural barriers. 78. What do firms pursuing a global strategy benefit from? A. Increase in wage cost. B. Economies of scale, resource and wage cost reduction. C. Increase in resource cost. D. Centralized Systems 79. Networked systems are: A. Those in which development and operation occur at the home base but operations are handed over to autonomous units in foreign locations. B. Those in which systems development and operations occur in an integrated and coordinated fashion across all units. C. Those that have the product created, designed, financed, and initially produced in the home country. D. Those characterized by heavily centralization of corporate activities in the country of origin. The Internet and Globalization Because many firms have been forms of monopolies and other that holded monopoly power through their large assets, the internet has changed that for new industries and businesses. For example, now companies and businesses have the ease to contact their suppliers within minutes through online communications such as private chat rooms, email, web based cellphones, and video conferencing. Businesses that have the ease of these communications face a competitive advantage over other older businesses that use to be monopolies or had monolopy power. Having new generations of new techolgies, the internet is the most used by many consumers today that has transformed Internet communication has created efficiency. Ease of the world wide web is transforming businesses into competitve markets. Because the internet is also used for e-commerce, many companies face low to zero operational costs to sell digital goods, which raises large revenues and decreases expenses. Questions 1) Do you think the internet is transforming today's businesses? A. Yes B. No C. It depends D. None of the above 2) What are the types of communications performed in the world-wide web? A. Chats B. Email C. Nothing yet D. Only A and B 3) What events are currently occurring on the web? 1) E-commerce

2) Trading 3) Buying 4) All of the above

4) How can businesses face a competitive advantage? 1) Having the ease to the internet 2) Selling stock 3) Buying of property 4) All of the above