Hotel Mercure International

Analysis of the facility utilisation and food &beverage management controls used by The hotel Mercure Auckland

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Table of contents 1.0 Introduction

1.1

profile of mercure hotel

Hotel Mercure Auckland 8 Customs St E Auckland, 1010

This is a three star hotel, situated on queen street, nearby viaduct harbour. It is a very famous hotel in Auckland. sky tower viaduct harbour waitemata harbour national maritime museum rooms and suites.

1.2 Rooms
There are many different type of comfortable room in mercure hotel. There are 189 rooms and 169 rooms are non-smoking. There are connecting rooms and crib facilities in rooms. There are also extra room for adult and children

Types of room One Queen-size bed After a busy day or working, relax in a cosy Standard Room. It is furnished with broadband internet and Sky TV and offers views of the city. Up to 2 adults and 1 child.

2 Single Beds After a busy day or working, relax in a cosy Standard Room. It is furnished with broadband internet and Sky TV and offers views of the city. Up to 2 adults and 1 child.

1 Queen Bed Harbour View Upgrade to enjoy sensational harbour views from this standard room. It is furnished with broadband internet and Sky TV. Up to 2 adults and 1 child.

2 Double Beds superior Spread out and relax in the more spacious Superior Room. It is equipped with broadband internet and Sky TV and offers sensational views of the city or harbour (additional surcharge). Up to 2 adults and 1 child.

2 Double Beds Superior Harbour View Combine space and views with this Superior Harbour view room. Also furnished with broadband internet and Sky TV, you will enjoy sensational views of the harbour. Up to 2 adults and 1 child.

1 Queen Bed with Junior Suite Make yourself at home in a stylish and spacious Junior Suite. With a separate lounge, the suite offers the perfect ingredients for relaxation, with broadband internet, Sky TV and city views. Harbour views at additional cost. Up to 2 adults and 1 child.

1.3 Room facilities

There are 220/240 V AC All rooms are Air-conditioning There are Data port in room Emergency exit map are also available Radio system are also included in room Opening windows Remote control TV There are Direct dial telephone facilities for customers one Work desk in all rooms minibar in rooms Satellite/cable colour TV are also available Coffee/tea making facilities Manual temperature control High speed Wi-Fi in your room 1 High speed transmission line 1 Iron in room

1.4 Bar and restaurant

VUE RESTAURANT Mr Todd THORBURN is a chef of our restaurant. Its Located on the top floor of the hotel in this building, providing views of the bustling city and delicious international and local cuisine with friendly, good service and a relaxed atmosphere .

Air conditioning Type of cuisine: International Opening hours: 6:00pm to 10pm every day ATTICA BAR Attica is the inner-city's newest hotspot. Gracing the top floor, the bar offers mesmerizing views over Queen Street, the city's most iconic address. The relaxed & sophisticated atmosphere is perfect for catching up with friends over drinks. Opening hours: 12:00pm to 12:00am

The room service is available 24/7.

1.3 Other facilities

Languages spoken by hotel staff

French, English ,Japanese

Car parks

Number of car spaces: 40Private indoor parking 1 Private outdoor parking 1 Valet parking Sporting facilities Well-being Fitness centre

Multimedia and business services Multimedia access

Wi-Fi at the hotel, room, communal areas, Wireless Internet access , Porter, Fax machine, Copy/print service available, Safe deposit box at reception

Shopping and services Facilities

Concierge Computer hire facilities 1 Currency exchange

Laundry

Dry cleaning / Ironing

1.5 seasonality
More profit is depending on the seasonality of the customers. Mostly tourists come in last of the year and starting of year, their number is decline in mid of the year. It is cause of different seasons Strategies to increase We have to provide special offer like on honeymoon , free wifi, half price to children, airport transport free, free one night with two night living in quit months, meal with accommodation, travel package, less price on group booking e.t.c