How to describe your work experience in your CV

Here are some phrases you might like to consider when thinking about to describe the tasks and activities that you were involved with as part of your work experience or in your extra-curricular activities. DO NOT just copy them into your CV, but you can use them as phrases to describe the context of the actions that you took the results you achieved.

Examples Worked in a multidisciplinary team within the operations department where I had responsibility for acting as a link between the client and the company

Or Charged with researching and analysing data relating to the Indian Soft Drinks Sector writing my report and then, presenting my results to the senior management team. These findings were later used in preparation for new product launches

Customer Relations Advised and informed clients Built positive working relationships with Developed and maintained good working relationships with Handled queries in a professional and courteous manner Answered enquiries from individuals, journalists and organizations Acted as the direct link between the client and the company Carried out follow-up work as required by media contacts or clients Dealt with customer queries and complaints in a professional manner Liaised with customers in relation to taking orders and dealing with customer requests Liaised with management and clients Liaised with agency staff, clients and the media Provided a friendly and professional customer service Provided assistance to customers Liaised with as part of a team Built up contacts with Delegated tasks, placing emphasis on individual strengths Worked in a multidisciplinary team Ensured customer satisfaction, developed rapport with customers and worked effectively and calmly under pressure

Research/Writing/Interviewing Collated figures and wrote reports for clients Collected, catalogued and analysed Commissioned market research Coordinated surveys, researched recent reports, articles Conduct a variety of surveys on behalf of key Irish Businesses Researched and evaluated the target audiences perception of an organization or proposed PR

Campaign Researched and wrote articles Interviewed sources and recorded observations to generate story ideas Researched and analysed data, presented results, wrote reports and made

Recommendations Drafted position papers Analysed data to determine market trends

PR/Media Analysed media coverage Directed photo shoots Prepared and supervised production of publicity brochures, hand-outs, direct mail leaflets, promotional videos, photographs, annual reports Prepared and published information booklet on services Prepared printed publications such as in-house journals for clients Assisted in the preparation, set-up, effective communication and smooth running of events Raised brand awareness Ensured publicity was made available to and directed towards the appropriate media Initiated and planned PR campaigns, analysed problems and opportunities, defines goals Liaised with design companies regarding production of publications Designed and produced Ensured event ran effectively and efficiently Researched and wrote articles regarding x issues and events Interviewed sources and recorded observations to generate story ideas Dealt with enquiries Collected, catalogued and analysed media coverage Promote and develop positive, professional image of x Lobbied and influenced Represented organization at international policy for a Developed strategies to promote member interests Comfortable with various media Highly experienced in script writing Attended various trade fairs on behalf of clients

Events Organized and co-ordinated events from conception through to execution Devised budgets and ensure costs were maintained within designated limits Co-ordinated delivery of supplies and services

Administration Performed administrative duties, provided assistance to customers Organized work rotas Was responsible for supervising new staff Was responsible for the induction of new staff Produced innovative and appropriate induction programmes for new staff at all levels within organizations Responsible for in-house training of new employees Managed and motivated staff Deputized in absence of manager Selected, sorted and distributed mail, sending it to appropriate departments Designed and executed efficient filing system, helped to reduce the summer backlog Manned the switchboard when required Deputized different roles as and when required Organized travel arrangements Managed diary Involved in project meetings to monitor progress Managed bookings Undertook a range of administrative duties Updated accounts Planned and attended. Organized travel, accommodation, and itinerary for Provided a high quality confidential secretarial and administrative support Maintained and updated all data systems in office Organized and scheduled meetings Maintained company policies, procedures and documentation Devised care plans Updated accounts Performed general office duties Organized deliveries Prepared weekly reports Designed, delivered and evaluated Was responsible for financial management and funding Provided technical and project management expertise to Was responsible for the initial project set-up, report reaction as well as client presentations Was responsible for product innovations as well as attracting new business Liaised with senior management and staff to ensure the successful completion of the project within a given time frame Organised payment of outstanding invoices and employee wages Represented department at regular meetings Answered enquiries and directed calls to relevant personnel Logged incoming invoices on the database Organised couriers for outgoing packages.

Greeted clients Booked meeting rooms Logged outgoing mail and filed incoming mail in the appropriate inboxes Archived unused and closed files Provided administrative support to the department as required

Accountant Practice Clients included sole traders, wholesalers, farmers xxx, xxx and xxx. Bookkeeping Prepared financial statements Prepared VAT returns Fixed Asset Registers Preparation of files Preparation of all summaries, analysis, bank reconciliation Dealt with clients in relation to the processing of their accounts and to ensure all necessary information was available Preparation of Accounts and audit compliance Compliance work in Taxation including VAT, PAYE, Income Tax, Corporation Tax, and ad hoc tax assignments Payroll calculations

Club President Oversaw the club, Administered the proper paperwork Organized the league, Appointed captains, Organized meetings, work Maintained the integrity of the club. Team work Enjoy working independently or part of a team. Participated in team projects in college and in previous employment. Have experience in a number of leadership roles Can work independently or as part of a team essential to successful completion of various group projects/case studies set by academic staff Successfully participated in and motivated teams to research and prepare presentations for class seminars Co-ordinated and consulted with other committee members in French society to make decisions, share ideas and plan events Completed leadership skills course for society officers Leadership skills developed through involvement in politics, community development and voluntary work Adopt and inclusive approach to decision making situations Understand and appreciate importance of teamwork. Team working skills developed through

Communications Developed through course presentations at seminars, dealing with customers in a tactful and diplomatic way and giving velar and precise instructions to suppliers Written communications skills gained from course assignments and final year extended essay Developed good written communication skills through project work and writing laboratory reports. Have delivered several presentations in class Organized French Society meetings, promoted society events, negotiated with and persuaded sponsors to support society activities Speak clearly, deliver presentations to key audiences Communicate effectively with a wide range of staff including Good interpersonal skills, able to employ tact and to build relationships. Can deliver presentations to target to audience Articulate and adept in communications with others. Able to convey and persuade others towards a particular viewpoint Developed through academic and work-based presentations and writing essays and reports

Communications Developed through course presentations at seminars, dealing with customers in a tactful and Diplomatic way and giving velar and precise instructions to suppliers Written communications skills gained from course assignments and final year extended essay Developed good written communication skills through project work and writing laboratory reports. Have delivered several presentations in class Organized French Society meetings, promoted society events, negotiated with and persuaded sponsors to support society activities Speak clearly, deliver presentations to key audiences Communicate effectively with a wide range of staff including Good interpersonal skills, able to employ tact and to build relationships. Can deliver presentations to target to audience Articulate and adept in communications with others. Able to convey and persuade others towards a particular viewpoint Developed through academic and work-based presentations and writing essays and reports