TAP HANDBOOK

Your Guide To The Technology Assurance Program

Your personal technology department. TAP IT.

*See reverse for details.

Youve TAPPED a valuable resource. It has the power to manage every aspect of the repair or one
* time replacement of your covered product. The Technology

Assurance Program (TAP) gives you complete peace of mind.

Protection comes in all shapes and sizes.
Imagine a service plan that covers virtually every component in the world of technology. The Technology Assurance Program covers computers, printers, wireless technology, as well as gives you access to a variety of support and training options. Its a plan that has power. The Technology Assurance Program has a network of over 15,000 CompUSA team members working for you across the nation. Consider the TAP plan your own personal technology department. The following pages offer details about the TAP plan and how it works.Youll soon see it is among the most superior, dependable and comprehensive protection plans available in the industry. For more information about your TAP plan, call 1-877-520-8324 or visit us online at compusa.com.

*Product must be maintained in accordance with manufacturer specifications. TAP does not cover routine maintenance, data, software, or product accessories. All TAP exclusions apply and are contained in the terms and conditions within this booklet. Please ask to see a TAP HANDBOOK for program terms and conditions.

Table of Contents
2 3 Welcome to the Technology Assurance Plan Eligible Products, Coverage, Terms and Technology Assurance Plans Easy Access to Technical Assistance If Your Product Needs Repair Service Exclusions from Coverage Technical Assistance for Pre-Loaded Software Disclaimer of Certain Liabilities Important Information Cancellations & State Specific Requirements Assurant Group Privacy Policy Manufacturers Telephone Listing

10 11 12 13 14 14 15 22 25

Important Document Call for toll-free technical support:

Please Save (877) 520-TECH (877) 520-8324

Congratulations! Welcome to the Technology Assurance Plan (the Plan or TAP)! You have just made a wise decision to protect yourself from the high cost of future repair bills or having to replace your product in the future.
If you live in Florida, the Plan is an agreement between American Bankers Insurance Company of Florida (OBLIGOR) and you, the purchaser. If you live in California, the Plan is an agreement between Sureway, Inc. (OBLIGOR), 11222 Quail Roost Drive, Miami, Florida 33157, and you, the purchaser. If you live in Alaska, Arkansas, Colorado, Kansas, Maine, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, North Dakota, or Pennsylvania, the Plan is an agreement between CompUSA Stores L.P. (OBLIGOR) and you, the purchaser. If you live in the District of Columbia or any of the other state within the United States of America not listed above, the Plan is an agreement between Voyager Service Programs, Inc. (OBLIGOR), 110 W. Seventh Street, Fort Worth, Texas 76102 and you, the purchaser.

Throughout this document these terms shall have the following meanings: We, us, and our shall refer to the OBLIGOR (American Bankers Insurance Company of Florida (ABIC), Sureway Corporation, CompUSA Stores L.P., or Voyager Service Programs, Inc.). You and Your shall refer to you the purchaser. The Plan shall refer to this document along with Your sales receipt for the Covered Product.

The obligations assumed by OBLIGOR under the terms and conditions of the Plan are guaranteed and fully insured by American Bankers Insurance Company of Florida (ABIC). Please keep this information easily accessible in a safe place along with the sales receipt you received when you purchased your product. It will serve as a valuable reference and will help you determine what is covered by the Plan. For technical support for your purchase, call toll-free: (877) 520-TECH (877) 520- 8324

Eligible Products, Coverage, Terms & Technology Assurance Plans

The Plan is among the most superior and dependable protection plans available in the industry. It offers coverage above and beyond that typically offered by the product manufacturers. New Product Eligibility The Plan protects new products that are manufactured for use in the United States, which, at the time of purchase, include a manufacturers original written warranty valid in the United States. In order for a new product to be eligible for a Plan, the manufacturers warranty must provide at least ninety (90) days of parts and labor coverage for computer systems, computer peripherals, and home office equipment. Out of Warranty Product Eligibility Used computer products may only be covered under the 1-Year Out of Warranty Plan for used computer products. Parts Non-Availability In the event that replacement parts needed for repair should become unavailable during the coverage period of the Plan, OBLIGOR shall be excused from performance hereunder and you shall receive a refund of the purchase price paid by you for the Plan less claims paid, if any, where allowed by law. (Refer to the Cancellation and State Specific Requirements section in this Plan for applicability by state.) In no event shall the retailer and/or OBLIGOR be liable for any damages as a result of the unavailability of replacement parts. 3

Coverage Your retailer offers a variety of Plans to meet the needs of its customers. The specific Plan, which you purchased, is incorporated within the sales receipt. OBLIGOR will cover labor and parts necessary to restore your product to normal operating condition if it becomes inoperable during the term of your coverage and subject to the terms, conditions, limitations, and exclusions of the specific plan you purchased as listed below. The Plan for your desktop computer (CPU) is incorporated within the sales receipt and covers the following system components as included in the original configuration by the manufacturer: motherboard and all components resident on the motherboard, internal power supply, up to two floppy drives including Zip, Jaz and other similar drives, 1 hard disk drive, all internal cards, 1 CD-ROM drive, 1 DVD drive, 1 CD-RW drive, 1 tape drive, keyboard, and mouse. A monitor and printer may be included in your Plan if purchased at the same time as your desktop computer (CPU). Coverage excludes peripherals, purchased at time of sale, that are not part of the original configuration by the manufacturer, such as joysticks, scanners, external/internal drives and other similar equipment. The Comprehensive Plan, the Depot Repair Plan, the Carry-In Repair Plan, the Trip and Labor Plan, and the Replacement Plan shall commence upon the date of product purchase. Benefits in your Plan, which are not offered by the manufacturer in its warranty, will be provided from the date of product purchase, during the period of the manufacturers warranty and beyond. Particular benefits in the Plan, which are also offered by the manufacturer in its warranty, will be provided by the Plan upon the expiration of the shortest portion of the manufacturers parts and labor warranty. The product manufacturer has primary responsibility for replacement of the covered product during the manufacturers warranty period for replacements covered by the manufacturer. If the Plan Administrator determines that Your product must be replaced, the Administrator will replace Your covered product with a new or refurbished product of like kind and quality. The price of the replacement product shall not exceed the retail purchase price of the original covered product. If Administrator elects to replace your covered product and a replacement product, as described above, is not available, Administrator will pay you a cash settlement. The amount of the cash settlement shall not exceed the current retail cost of a replacement product of like kind and quality; and, such retail cost shall not exceed the retail purchase price you paid for the original covered product. OBLIGOR will assist you in understanding your limited manufacturers warranty and Plan benefits from the day you purchase the Plan. In no event shall the Administrators obligation to administer 4

claims extend beyond the term of coverage commencing on the date of product purchase. Applicable To All Tap Plans: Fulfillment In the event your desktop computer (CPU), monitor, printer, computer peripheral, or other covered product under your Plan is replaced, all of OBLIGORs obligations under your Plan will be completely fulfilled for the replaced product, and OBLIGOR shall have no further obligations for that product for the remainder of the term of your Plan, if any. (This provision might not apply in your state. Refer to the Cancellation and State Specific Requirements section in this Plan for applicability by state.) The Plan will not cover any defects that are subject to a manufacturers plan of reimbursement (i.e., a manufacturer recall). Component Replacement Guarantee If any individual component within your covered desktop computer (CPU), monitor or printer must be repaired three (3) times during the term of your Plan, this Plan will replace your covered desktop computer (CPU), monitor or printer with one of equal or similar features, specifications, and functionality. Ontrack Software, Dial-A-Tech.com Support, Delivery & Installation, In-store Setup, Free Labor Upgrade, Priority Call Status and Online Training are benefits provided by CompUSA Stores L.P. and are not part of the Plan. Technology Assurance Plans Comprehensive Plan (Available in 2 Year and 3 Year Terms From Date of Product Purchase) A comprehensive on-site/depot plan which provides protection for a Desktop Computer System, Laptop, Monitors (including a Computer System with built-in Monitor), and Printers. It is designed for products that carry a manufacturers warranty of at least 90 days parts and labor and at most 3 years parts and labor. The Comprehensive Plan will furnish labor and replacement parts required to keep your covered product in normal operating condition as specified in the terms of this Plan. If your product requires service during the term of the Comprehensive Plan, because of a product failure during normal usage, OBLIGOR has the option to repair or replace the defective product with a like product of equal or similar features, specifications, and functionality. If the manufacturers warranty on your product requires you to carry in or ship your product to an authorized repair depot, the Plan will provide you with overnight pick-up and delivery of the product to the authorized warran5

ty servicer. Replacement parts may be new or reconditioned of like kind and quality. Damage or defects to your covered product caused by a power surge will be covered up to $1,000.00 over the life of the Comprehensive Plan. During the manufacturers warranty period on the product, the Comprehensive Plan will provide the same level or location of service as the product manufacturers warranty. Please review the manufacturers warranty in order to determine the type of service available for your product. Under the Comprehensive Plan, you have the choice of the on-site service, carry-in service or depot service described below: On-Site Service During the term of the manufacturers warranty, service calls may not be scheduled until authorized by the manufacturer. An adult (of legal age) must be present at the location where onsite service will be performed. If you live beyond a fifty (50) mile radius of an authorized service center, you may be required to ship the covered product to the designated servicer; however, shipping charges will be covered. While most products can be repaired on-site, some products, due to their sensitive and technical nature, require the controlled environment of a factory authorized service center; therefore, On-Site repair is not always possible. On-site service is only available for Desktop Computers (CPUs). Depot Service We will pay the shipping charges both ways, from you to the service center and back from the service center to you. Also, if you choose, you may carry in the product to one of the Administrators authorized service facilities. Carry-In Service Simply call the Administrator to obtain an authorization number and locate a convenient authorized service facility. Then, take your product to the facility to be repaired. Depot Repair Plan (Available in 2 Year and 3 year Terms From Date of Product Purchase) A comprehensive depot only plan providing protection designed for products that carry a manufacturers warranty of at least 90 days on Parts and Labor. The Depot Repair Plan will pay for labor and replacement parts required to keep your covered 6

product in normal operating condition as specified in the terms of this Plan. If your covered product requires service because of a product failure during normal usage, OBLIGOR has the option to repair or replace the defective product with a like product of equal or similar features, specifications, and functionality. Replacement parts may be new or reconditioned of like kind and quality. Damage or defects to your covered product caused by a power surge will be covered up to $1000.00 for the life of the Plan. The Plan provides for shipping charges both ways, from you to the service center and back from the service center to you. Also, if you choose, you may carry in the product to one of the Administrators authorized service facilities. On-Site coverage is not provided under this Plan. Carry-In Repair Plan (Available in 2 Year and 3 Year Terms From Date of Product Purchase) A comprehensive carry-in only plan which provides protection for printers (under $500 retail purchase price), analog/digital cameras, camcorders, and flat screen monitors. It is designed for products that carry a manufacturers warranty of at least 90 days on Parts and Labor. The Carry-In Repair Plan will pay for labor and replacement parts required to keep your covered product in normal operating condition as specified in the terms of this Plan. If your covered product requires service because of a product failure during normal usage, OBLIGOR has the option to repair or replace the defective product with a like product of equal or similar features, specifications, and functionality. Replacement parts may be new or reconditioned of like kind and quality. Damage or defects to your covered product caused by a power surge will be covered up to $500.00 for the life of the Carry-In Repair Plan. Your product must be carried in to an authorized service center as assigned by the Administrator to obtain service under this Plan. On-site coverage and shipping charges will not be provided. Trip and Labor Plan (Available in 2 Year and 3 Year Terms From Date of Product Purchase) A comprehensive on-site/depot plan which provides protection for a Desktop Computer System, Laptop, and Monitor (including a Computer System with built-in Monitor). It is designed to provide uniform terms of coverage for products that carry a manufacturer warranty of at least 2 years or 3 years on Parts but usually a lesser term coverage on Labor or On-Site coverage. The Trip and Labor Plan will provide labor coverage should your product require a repair during the term of the Plan. The Plan requires a minimum manufacturers warranty of 2 years or 3 years parts/1 7

year labor and will only apply toward monitors if the manufacturers warranty on the monitor includes 3 years parts/1 year labor. The Trip and Labor Plan does not apply to Printers. If the manufacturers warranty on your product requires you to carry in or ship your product to an authorized repair depot, the Trip and Labor Plan will provide you with overnight pick-up and delivery of the product to the authorized warranty servicer. Under this Plan, the payment for repair parts is always the sole responsibility of the manufacturer and/or you. The Trip and Labor Plan will not pay for labor costs during the period that the manufacturer covers such charges under its warranty. Laptop Screen Upgrade (Available in 2 Year and 3 Year Terms From Date of Product Purchase) The Laptop Screen Upgrade MUST be purchased in conjunction with either a Comprehensive Plan, Carry-In Repair Plan, Depot Repair Plan or a Trip and Labor. The Laptop Screen Upgrade will pay for labor and replacement parts necessary to replace your laptop computer screen should it become inoperable. This Laptop Screen Upgrade covers your laptop screen only if purchased in conjunction with a corresponding Comprehensive Plan, Depot Repair Plan or Trip and Labor Upgrade. The Laptop Screen Upgrade will provide overnight pickup and delivery, or if you like, you can carry in the Laptop to a service center assigned by the Administrator which is authorized to have the laptop computer screen replaced. The Laptop Screen Upgrade does not include onsite service and will not cover more than two (2) screen replacements over the life of the term of your Plan of purchase. Replacement Plans: (Available in 1 Year and 2 Year Terms From Date of Product Purchase) Carry-In Replacement Plan A replacement carry-in only plan designed for products that carry a manufacturers warranty of at least 90 days on Parts and Labor. PDA Replacement Plan A replacement carry-in only plan designed for Personal Digital Assistants (PDAs) that carry a manufacturers warranty of at least 90 days on Parts and Labor.

In the event your covered product fails to operate and cannot be repaired (including mechanical or electrical defect in your product screen), the Replacement Plan will provide a one (1) time replacement of 8

your original product with a product of equal or similar features, specifications, and functionality. Your product must be carried in to any CompUSA store location or any other authorized service center as assigned by the Administrator to obtain replacement under this Plan. You must provide the store location or service center with proof of purchase documentation at the time of replacement request. On-site coverage will not be provided. If your product is still covered by the manufacturers warranty, you may be directed to call the manufacturer directly. To obtain a refund on your accessory kit within the first 30 days, you may return your product to the store for a full refund. Your product is not refundable after 30 days. For reimbursement of your Accessory Kit Replacement Plan, refer to the section entitled Cancellations & State Specific Requirements. Out of Warranty Plan (Available only in 1 Year Term From Date of Plan Purchase) You are eligible to purchase the Plan if your used product is fully functional at the time the Plan is purchased. During the first thirty (30) days of the Plan, OBLIGOR may require a diagnostic inspection at YOUR expense to determine whether the product(s) is in proper operating condition. OBLIGOR reserves the right to select a servicer to perform a diagnostic product inspection. If upon inspection, the product(s) is found not to be in proper operating condition, it must be returned to proper operating condition at YOUR expense to be considered eligible for coverage under the Plan. The used computer products may have little or no original manufacturers warranty coverage remaining. The Plans term of coverage will extend a maximum of one (1) year from the date of purchase of the Plan; however, under no circumstances will it cover any defects or claims occurring in the first thirty (30) days after purchase of the Plan. During the term of coverage, the Plan will pay for labor and replacement parts required to keep your covered product in normal operating condition as specified in the terms of the Plan. If service is needed because of product failure during normal usage, OBLIGOR has the option to repair or replace the defective product with a like product of equal or similar features, specifications, and functionality. A replacement part may be new or reconditioned of like kind and quality. Damage or defects to your covered product caused by a power surge will be covered up to $1,000.00 over the life of the Plan. International Plan (Available in 2 Year and 3 Year Terms) The International Plan was developed to replace the original manufacturers warranty for those customers who will take their purchases outside the United States or its territories and cannot return the product(s) to the United States for repair. When this International Plan is purchased and a customer needs repair outside of the United States or its 9

territories, OBLIGOR will cover the repair claims which would normally be covered by the manufacturer during the manufacturers warranty period. This Plan can NOT be sold as an alternative to following the manufacturers warranty in the United States. The International Plan is handled in the following way: Call 011-972-312-3581 to obtain a proper repair authorization number prior to work being done. Carry product in to an authorized service center for an estimate. The repair estimate should be faxed to the National Dispatch Center at 011-972-528-7691. Upon receipt of the estimate, CompUSA will make arrangements to pay the service center directly. For customer reimbursement, submit payment to the Servicer Center. Submit a detailed serv ice repair invoice that identifies the product and the CompUSA repair authorization number and includes a thorough description of the repair made. This documentation must be sent to CompUSA, 18451 North Dallas Parkway, Dallas, Texas 75287, USA, ATTN: National Dispatch Billing. CompUSA will reimburse the customer within 30 (thirty) days of receipt of all neces sary paperwork, provided that a covered repair was performed. Extended Replacement Plan (Available only in 1 Year [or 2 Year] Term From Date of Expiration of Manufacturers Warranty) The coverage for Extension Plans shall commence immediately upon the expiration of the shortest portion of the manufacturers original written warranty. The product manufacturer has primary responsibility for replacement of the covered product during the manufacturers warranty period. All Extension Replacement Plans shall terminate completely at the end of the specified term. Renewal Plan (Available only in 1 Year Term From Date of Expiration of Current Plan) Renewal of the Plan is at the option of ABIC. To inquire about renewing your coverage, please call the Administrator at (877) 520-TECH or (877) 520-8324 on or before the expiration date of the Plan. Renewal prices will reflect the age of the product, current service costs, and product repair experience.

Easy Access to Technical Assistance

If you have purchased the Technology Assurance Plan for your product and you need assistance, 10

call the Administrators toll-free number for technical assistance and service, (877) 520-TECH or (877) 520-8324 and the Administrator will connect you with a technical service representative. During or after the manufacturers warranty, the technical service representatives will diagnose most hardware or pre-loaded software challenges over the telephone and/or assist you in obtaining repair service for your covered product. Original Manufacturers Warranties Certain original manufacturers may require their own customer service representative to perform an over-the-telephone technical diagnosis and/or arrange for service at a manufacturers authorized facility during the original manufacturers warranty period. Therefore, additional time may be needed to assist you in obtaining repair service during the original manufacturers warranty period. As with any service function to be performed, it is the availability and procurement of replacement parts that will dictate the total time required to complete a covered repair. In no event shall OBLIGOR be held liable for consequential damages including but not limited to any delays in rendering service, the availability of repair or replacement parts, loss of data, or loss of use during the period that the product is at a repair center or otherwise awaiting parts either under the original manufacturers warranty or during the term of the Plan.

If Your Product Needs Repair Service

If your product needs repair for mechanical or electrical defects, you are required to call (877) 520-TECH or (877) 520-8324 to obtain authorization prior to having repairs made. For faster service, please have your dated proof of product purchase (sales receipt) and this document available when you place the call. It is Your sole responsibility to provide proof of purchase. If your equipment is still covered by the manufacturers warranty, you may be directed to call the manufacturer prior to being referred to a service center. Do not return the product to the retailer unless so instructed by one of the Administrators technical service representatives. Once You Receive Authorization When you receive authorization for repairs, your technical service representative will either instruct a local servicer to contact you, or provide you with 11

the name and telephone number of the service center for you to arrange service. Should your product experience a mechanical or electrical defect in an area where authorized serv ice is not available, your repair facility can obtain approval for repairs from the Administrator by call ing (877) 520-TECH or (877) 520-8324. All repairs MUST be approved by the Administrator before they are performed by a service facility.

Exclusions From Coverage

The following is applicable to all Plans: OBLIGOR is not obligated to repair or replace cosmetic or structural items; damage, warping or rusting of any kind to the housing, case or frame of the product or any non-operating part, including plastic, or decorative parts; or parts normally designated to be replaced periodically by you or consumed during the life of the product (i.e., batteries, ribbons, toner cartridges, drums, etc.). In no event shall OBLIGOR be liable for consequential damages including but not limited to any delay in rendering service under the Plan, for loss of data, or for loss of use during the period that the product is at a repair center or otherwise awaiting parts. You are responsible for backing up all computer software prior to commencement of any repairs. OBLIGOR is not responsible for restoring software to your product. If your product experiences a defect or damage that is excluded from coverage under this section or in the event that no covered defect or damage is found, then you are responsible for all repair costs, parts, and the cost of on-site service, if any. The following is applicable to all Plans EXCEPT PDA Replacement Plans and Laptop Screen Upgrade: The Plan applies only to the operation or use of the covered product under conditions for which it was designed, and does not cover loss or damage resulting from external causes such as dropping the product, collision with an object, burglary, theft, vandalism, environmental conditions, fire, flooding, corrosion, sand, dirt, windstorm, hail, earthquake, or damage from exposure to weather conditions, misuse, abuse, neglect or accidental damage or damage resulting from improper use of any electrical power source. Damage incurred during transportation is not covered. In order for the Plan to be valid, you, the purchaser, must have or shall have performed by a qualified party any and all preventive maintenance recommended by the manufacturer to keep the covered product in normal operating condition. Loss or damage resulting from the failure to provide manufacturers recommended maintenance is specifically not covered by the Plan. The following items, situations and circumstances are not covered by the Plan: the costs of all routine maintenance to your covered product; separately purchased cables, connectors, or other acces12

sories; unauthorized repairs or modifications; improper installation of components or peripherals; losses on any component that has never been covered by an original manufacturers warranty; product repairs which should be covered by a manufacturers warranty regardless of whether the manufacturer honors such warranty; damage due to normal wear and tear; burned-in phosphor in Cathode Ray Tubes or any other type of display; any damage caused by a computer virus; any damage to recording media including any software programs, data, or configuration/setup information resident on any mass storage devices such as hard drives, CD-ROM drives, DVD drives, floppy diskettes, tape drives or tape backup systems, as a result of the malfunctioning or damage of an operating part, or as a result of any repairs or replacement under the Plan. Products with removed or altered serial numbers are not covered. Year 2000 Not Covered The Plan does not provide coverage for any breakdown, loss, claim, or service obligation which arises from or is in any manner related to the failure of any computer, computer chip, computerized component, computer software, or other machine or product to recognize data, perform operations or calculations, operate properly or perform as expected because of problems recognizing, processing, calculating or manipulating any date related data either before, during or after January 1, 2000 (The "Year 2000" Problem), including but not limited to any breakdown, loss, claim, or service obligation involving miscalculations, interference with or damage to existing data, loss of data, inability to operate properly or any consequential or ensuing loss from The Year 2000 Problem, regardless of whether such failure occurs in equipment owned or used by you, or by others.

Technical Assistance for Pre-Loaded Software

The Administrator will provide technical assistance to you, over the telephone, to determine what difficulties, if any, may exist with application software that was pre-loaded on your new desktop computer (CPU) by the original manufacturer. The Administrator will offer basic troubleshooting and the steps necessary to help you over the telephone with reloading software, loading simple drivers in the Windows environment, helping to navigate between applications, and verify that you have made every reasonable attempt to follow the basic set-up instructions outlined in your owners manual. To the extent that the diagnosis confirms a hardware failure, the Administrator will assist you in arranging repair service of your covered product. The level of service expertise does not support customized or proprietary software, those applications that were installed after 13

your original computer product purchase, or those software errors that confirm improperly functioning or defective software. These service requests must be directed to the software manufacturers and are not covered by the Plan. Additionally, the Plan does not provide customer education services (i.e., on how to utilize or perform tasks using any type of software program, pre-loaded or otherwise). It is your responsibility to backup all software, data, and set-up/configuration information prior to commencement of any covered repairs. The Plan does not cover loss or corruption of data, damage due to computer viruses, and/or the restoration of software and operating systems to your covered product.

Disclaimer of Certain Liabilities

Under no circumstances shall the retailer, the service facility, OBLIGOR, or ABIC be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, loss of data, and the like), even if any party has been advised of the possibility of such damages. The Plan will not cover any defects that are subject to a manufacturers warranty or program of reimbursement. The Plan is not a warranty or insurance policy; it is a Service Contract and is not intended to create or limit any implied warranties concerning your product which may or may not exist under applicable state or federal law.

Important Information
The Plan is deemed a Service Contract under federal law. If the product is exchanged by the manufacturer or the retailer, you must advise the Administrator in writing at the address listed below. Administrator 14951 N. Dallas Parkway Dallas, TX 75240 ATTN: TAP Accounting Group or by calling (877) 520-TECH or (877) 520-8324 with the make, model, and serial number of the new product within ten (10) days of the exchange. If you transfer ownership of your product, the Plan may be transferred by paying the Administrator a $10.00 transfer fee. The fee should be sent, within ten (10) days of transfer, to the Administrator at the address listed above along with the name 14

and address of the new owner. The Plan will be considered void and coverage terminated if the product is replaced by us, or if the product purchase price is refunded to you. Customers having questions regarding the receipt of services under the Plan should call the Administrator at (877) 520-TECH or (877) 520-8324. This booklet sets forth the entire Plan and may not be modified by any party except in writing, by ABIC. If the Administrator fails to pay or provide service on an eligible claim within sixty (60) days after proof of loss has been filed, you are entitled to make a claim directly against the Insurer (ABIC) at the address listed that follows. American Bankers Insurance Company of Florida 11222 Quail Roost Drive Miami, FL 33157 ATTN: Retail Market Please enclose a copy of your purchase documents (sales receipts) and the Plan. The benefits under the Plan have been insured through ABIC of Florida, an insurance company rated Excellent by A.M. Best. You consent to acknowledge that the obligations of OBLIGOR under this Plan may be assigned to an entity of OBLIGORs choice where allowed by law. However, the benefits under this Plan shall continue to be insured through ABIC of Florida. You are not required to register your product with Administrator or Insurer; however, proof of product purchase may be required to validate any claims.

Cancellations & State Specific Requirements

You may cancel the Plan by informing the Administrator of your cancellation request in writing and mailing it to the address listed below: Administrator 14951 N. Dallas Parkway Dallas, TX 75240 Attention: TAP Accounting Group or by calling (877) 520-TECH or (877) 520-8324. 15

If you cancel within thirty (30) days of purchase of the Plan you will receive a refund in the amount of one hundred percent (100%) of the Plan purchase price. If you cancel within thirty (30) days of purchase of the Plan and a repair has been made, you will receive a refund in the amount of one hundred percent (100%) of the purchase price of the Plan, less the cost of any repairs made. The Plan is not cancelable after thirty (30) days from the date of purchase, except as otherwise required by law. For those states that do not permit non-cancellation of your Plan, the law of that state shall apply to residents requesting cancellation. The following State Specific Requirements apply if your Plan was purchased in one of the following states and supersede any other provision herein to the contrary: Alabama only: You may return this Plan within twenty (20) days of the date this Plan was provided to you, or within ten (10) days if the Plan was delivered to you at the time of sale. If you made no claim, the Plan is void and the full purchase price will be refunded to you. A ten percent (10%) penalty per month will be added to a refund that is not made within thirty (30) days of your return of the Plan. These provisions apply only to the original purchaser of the Plan. In the event we cancel the Plan, we will mail a written notice to you at your last known address at least five (5) days prior to cancellation which shall state the effective date of cancellation and the reason for cancellation. However, prior notice is not required if the reason for cancellation is nonpayment of the provider fee or a material misrepresentation by you relating to the covered property or its use. Arizona only: Our replacement of your covered product in its entirety shall not eliminate OBLIGORs obligation for future repairs or replacement as otherwise provided under your Plan. You may cancel this Plan at any time and receive a pro-rata refund, less administrative expenses associated with the cancellation. Administrators cancellation fee may not exceed twenty-five dollars ($25). No claim incurred or paid shall be deducted from the amount of the refund. California only: If you purchase your contract in California and then you return the product or the product is sold, lost, stolen or destroyed, you may cancel the contract (Plan) according to the following terms: If you inform the Administrator of your request for cancellation in writing within thirty (30) days of receipt of the Plan, upon such notice, you will receive a refund in the amount equal to one hundred percent (100%) of the Plan purchase price. If a repair has been made, upon such notice of cancellation, you will receive a refund in the amount equal to one hundred percent (100%) of the Plan purchase price, less the cost of repairs made. If you inform the Administrator of 16

your request for cancellation in writing after thirty (30) days from the date of Plan receipt, you will receive a pro-rata refund of the Plan purchase price, less the cost of repairs made (if any), and less an administrative fee of ten percent (10%) of the Plan price up to twenty-five dollars ($25.00). Administrator: Voyager Service Programs, Inc. Administrative Office: 14951 N. Dallas Parkway, Dallas, TX 75240, ATTN: TAP Accounting Group. Connecticut only: The term of your Plan is automatically extended by the length of time in which the covered product is in our custody for repair under the Plan. You may cancel this Plan if you return the product or if the product is sold, lost, stolen, or destroyed. In the event of a dispute with the Administrator, you may contact the State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0816, ATTN: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase or lease price of the product, the cost of repair of the product, and a copy of the warranty contract. Florida only: In the event you cancel this Plan, you shall receive a refund equal to ninety percent (90%) of the unearned pro-rata purchase price, less any claims paid or the cost of any repairs made. In the event the Administrator cancels this Plan; you shall receive a refund equal to one hundred percent (100%) of the unearned pro-rata unearned purchase price. Georgia only: If you purchase your contract in Georgia, you are entitled to cancel this contract at any time. Cancellation will comply with Section 33-24-44 of the Georgia Code. If you wish to cancel, you must notify the Administrator in writing or surrender the Service Contract to Administrator, whereupon Administrator will refund the unearned pro-rata purchase price. The Administrator is also entitled to cancel this contract at any time based upon fraud, misrepresentation, or failure to pay for the Service Contract. Hawaii only: You may return this Plan within thirty (30) days of the date this Plan was provided to you, or within twenty (20) days if the Plan was delivered to you at the time of sale. If you made no claim, the Plan is void and the full purchase price will be refunded to you. The Administrator will pay a penalty of ten (10) percent on a refund that is not paid or credited within forty-five (45) days after return of the Plan to the Administrator. These provisions apply only to the original purchaser of the Plan. In the event Administrator cancels the Plan, Administrator will mail a written notice to you at your last known address at least five (5) days prior to cancellation which shall state the effective date of cancellation and the reason for cancellation. However, prior notice is not required if the reason for 17

cancellation is nonpayment of the provider fee, a material misrepresentation by you relating to the covered property or its use, or a substantial breach of your duties relating to the covered product or its use. Obligations of the Provider under this Plan are insured by: American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157. Illinois only: You may cancel this Plan at any time. If you cancel this Plan within the first thirty (30) days of purchase and if no service has been provided to you, you shall receive a full refund of the purchase price less a cancellation fee equal to the lesser of ten percent (10%) of the purchase price or fifty dollars ($50.00). If you cancel this Plan at any other time or if you cancel after service has been provided to you, you shall receive a refund equal to the pro-rata purchase price less the value of any service received and less a cancellation fee equal to the lesser of ten percent (10%) of the purchase price or fifty dollars ($50.00). Kentucky only: This Plan is an agreement between Voyager Service Programs, Inc. (OBLIGOR), 110 W. Seventh Street, Fort Worth, TX 76102 and you, the purchaser. You consent to acknowledge that the obligations of OBLIGOR under this Plan may be assigned to an entity of OBLIGORs choice provided written notice is sent to you prior to the assignments effective date. Nevada only: If you have not received any service under this Plan, you may return this Plan within twenty (20) days of the date this Plan was provided to you, or within ten (10) days if the Plan was delivered to you at the time of sale. In the event you return the Plan within the time periods specified, the Plan is void and the full purchase price will be refunded to you. A ten percent (10%) penalty per month will be added to a refund that is not made within forty-five (45) days of your return of the Plan. These provisions apply only to the original purchaser of the Plan. You may cancel this Plan at any time and receive a refund equal to the pro-rata purchase price. The Administrator may not cancel this Plan once it has been in effect for seventy (70) days, except for the following conditions: failure to pay the Plan purchase price; the conviction of you of a crime which results in an increase in the service required under the Plan; fraud or material misrepresentation by you in purchasing the Plan or obtaining service; the discovery of an act or omission, or a violation of any condition of the Plan by you which substantially and materially increases the service required under the Plan; or a material change in the nature or extent of the service required under the Plan which occurs after the purchase of the Plan and substantially and materially increases the service required beyond that contemplated at the time of purchase. If the Administrator cancels, you will receive a refund equal to the unearned pro-rata purchase price. In the event we cancel the Plan, we will mail a written notice to you at your last known 18

address at least fifteen (15) days prior to cancellation which shall state the effective date of cancellation. In the event your covered product or any component of your covered product under your Plan is replaced, OBLIGOR reserves the right to transfer the remaining coverage to the replaced product or component of your product or refund the remaining unearned portion of the purchase price. Refunds will be in accordance to the refund method stated above for Nevada. New York only: You may return this Plan within twenty (20) days of the date this Plan was provided to you, or within ten (10) days if the Plan was delivered to you at the time of sale. If you made no claim, the Plan is void and the full refund price will be refunded to you. A ten percent (10%) penalty per month will be added to a refund that is not made within thirty (30) days of your return of the Plan. These provisions apply only to the original purchaser of the Plan. In the event we cancel this Plan, we will mail a written notice to you at your last known address at least fifteen (15) days prior to cancellation with the reason for cancellation. But we are not required to mail you written notice if the reason for cancellation is nonpayment of the provider fee, a material misrepresentation, or a substantial breach of duties by you relating to the covered property or its use. North Carolina only: The purchase of a Plan is not required in order to obtain financing for the product. The Administrator may not cancel this Plan except for nonpayment by you. If you cancel your Plan, you will receive a pro-rata refund less the cost of any claims paid and less a cancellation fee of ten percent (10%) of the amount of the refund.

Oklahoma only: The Plan is not issued by the manufacturer or wholesale company marketing the product. This Plan will not be honored by such manufacturer or wholesale company. In the event you cancel this Plan, you shall receive a refund equal to ninety percent (90%) of the unearned pro-rata purchase price, less any claims paid or the cost of any repairs made. In the event the Administrator cancels this Plan; you shall receive a refund equal to one hundred percent (100%) of the unearned pro-rata unearned purchase price.
South Carolina only: This Agreement does not provide coverage for pre-existing conditions. You may return this Agreement within twenty (20) days of the date this Agreement was provided to you, or within ten (10) days if the Agreement was delivered to you at the time of sale. If you made no 19

claim, the Agreement is void and the full purchase price will be refunded to you. The Administrator will pay a penalty of ten (10) percent per month on a refund that is not made within forty-five (45) days of return of the Agreement to the Administrator. These provisions apply only to the original purchaser of the Agreement. In the event the Administrator cancels this Agreement, Administrator will mail a written notice to you at your last known address at least fifteen (15) days prior to cancellation with the reason for cancellation. Administrator is not required to mail you written notice if the reason for cancellation is nonpayment of the provider fee, a material misrepresentation, or a substantial breach of duties by you relating to the covered property or its use. If a claim for service has not been completed within sixty (60) days after proof of loss has been filed with the Administrator, the claim can be submitted to American Bankers Insurance Company of Florida, who insures the Administrators obligations under this Agreement, at the following address: 11222 Quail Roost Drive, Miami, FL 33157. In the event you have a question or complaint, you may contact the South Carolina Department of Insurance, P. O. Box 100105, Columbia, South Carolina, 29202-3105, Telephone (803) 737-6134. Texas only: You may return this Plan within twenty (20) days of the date this Plan was provided to you, or within ten (10) days if the Plan was delivered to you at the time of sale. If you made no claim, the Plan is void and the full purchase price will be refunded to you. A ten percent (10%) penalty per month will be added to a refund that is not made within forty-five (45) days of your return of the Plan. These provisions apply only to the original purchaser of the Plan. In the event we cancel the Plan, we will mail a written notice to you at your last known address at least five (5) days prior to cancellation which shall state the effective date of cancellation and the reason for cancellation. However, prior notice is not required if the reason for cancellation is nonpayment of the provider fee, a material misrepresentation by you relating to the covered property or its use, or a substantial breach of your duties relating to the covered product or its use. Utah only: If you purchase your contract in Utah, coverage for the replacement or repair of the product is limited to $3,000.00 per occurrence. Coverage afforded under the Plan is not guaranteed by the Property and Casualty Guaranty Association. Vermont only: You may return this Plan within twenty (20) days of receipt and, if no claim for service has been made, receive a full refund of the purchase price.

20

Washington only: You may return this Plan within twenty (20) days of the date this Plan was provided to you, or within ten (10) days if the Plan was delivered to you at the time of sale. If you made no claim, the Plan is void and the full purchase price will be refunded to you. A ten percent (10%) penalty per month will be added to a refund that is not made within thirty (30) days of your return of the Plan. These provisions apply only to the original purchaser of the Plan. In the event we cancel the Plan, we will mail a written notice to you at your last known address at least twenty-one (21) days prior to cancellation which shall state the effective date of cancellation and the reason for cancellation. The obligations of the Administrator under this Plan are insured by a service contract contractual liability insurance policy issued by American Bankers Insurance Company of Florida. In the event you need to file a claim directly with the insurance company, you may submit your claim to American Bankers Insurance Company of Florida at 11222 Quail Roost Drive, Miami, Florida 33157. Under provision titled, "Important Information", the following statement is deleted in its entirety: You consent to acknowledge that the obligations of OBLIGORunder this Plan may be assigned to an entity of OBLIGORs choice. However, the benefits under this Plan shall continue to be insured through ABIC of Florida. Wisconsin only: THIS WARRANTY IS ONLY SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE. This service contract may be canceled by the purchaser within fifteen (15) days of the date of purchase. Administrator shall return one hundred percent (100%) of the purchase price, less an administrative fee of ten percent (10%) of the Service Plan price up to twenty-five dollars ($25.00). Unauthorized repairs may not be covered. Wyoming only: You may return this Plan within twenty (20) days of the date this Plan was provided to you, or within ten (10) days if the Plan was delivered to you at the time of sale. If you made no claim, the Plan is void and the full purchase price will be refunded to you. A ten percent (10%) penalty per month will be added to a refund that is not made within forty-five (45) days of your return of the Plan. These provisions apply only to the original purchaser of the Plan. In the event we cancel the Plan, we will mail a written notice to you at your last known address at least ten (10) days prior to cancellation which shall state the effective date of cancellation and the reason for cancellation. However, prior notice is not required if the reason for cancellation is nonpayment of the provider fee, a material misrepresentation by you relating to the covered property or its use, or a substantial breach of your duties relating to the covered product or its use.

21

Assurant Group Privacy Policy

The trust of our customers is Assurant Groups most valuable asset. Assurant Group safeguards that trust by keeping nonpublic personal information about customers in a secure environment and using that information in accordance with this Privacy Policy.. This Privacy Policy includes examples of the types of nonpublic personal information we collect and the kind of companies with whom we share such information. These examples are illustrative and should not be considered a complete inventory of our information collection, use and sharing practices. In addition, you may have other privacy protections under some state laws. We will comply with applicable state laws regarding information about you. For example, certain state laws may restrict the types of information we may disclose about you or require us to provide you with additional notices Please note that this Privacy Policy will not apply to your relationships with other financial service providers, such as banks, credit card issuers, finance companies and independent insurance agents that are not a part of the Assurant Group companies listed below. Their privacy policies will govern how they collect, use and disclose personal information that you allow them to access.

Below is Assurant Groups privacy pledge to our customers:

Information We May Collect Assurant Group may collect nonpublic personal information about you from the following sources: Information we receive from you (or is provided to us on your behalf) on applications and other forms, such as your name, address, telephone number, employer, and income; Information about your transactions with the companies of Assurant Group or other nonaffili ated parties, such as your name, address, telephone number, age, credit card usage, insurance coverage, transaction history, claims history and premiums; Information from consumer reporting agencies, public records and data collection agencies, such as your obligations with others and your creditworthiness; and Information from health care providers, such as doctors and hospitals to determine your past or present health condition. Health information will be collected as we deem appropriate to determine eligibility for coverage, to process claims, to prevent fraud, and as authorized by you, or as otherwise permitted or required by law. 22

Information We May Disclose and To Whom We May Disclose Information The nonpublic personal information Assurant Group may collect as described above may be disclosed in order to deliver products and services to you, provide customer service or administer your account. Disclosures Permitted by Law Assurant Group may disclose all of the nonpublic personal information described above, as permitted by law. For example, we may use affiliated and nonaffiliated parties to perform services for us, such as providing customer assistance, handling claims, protecting against fraud and maintaining software for us. We also may disclose information in response to requests from law enforcement agencies or State insurance authorities. Disclosures for Joint Marketing and Servicing In addition, we may disclose all of the nonpublic personal information we collect as described above, with the exception of health information, to companies that perform marketing services on our behalf (for example, financial service providers, such as banks, and credit card issuers; non-financial companies, such as direct marketers and mail houses; and others, such as membership organizations) or to other financial institutions, such as banks and credit card issuers, with whom we have joint marketing agreements. We also may share such information among the companies of the Assurant Group to perform marketing services on our behalf or to offer you other Assurant Group products and services that we think may be of interest to you. Information Regarding Former Customers Assurant Group does not disclose nonpublic personal information about former customers or customers with inactive accounts, except in accordance with this Privacy Policy. Our Security Procedures Assurant Group restricts access to nonpublic personal information about you to those employees whom we determine have a legitimate business purpose to access such information in connection with the provision of products or services to you. We employ security techniques designed to protect our customer data. We provide training and communications programs designed to educate employees about the meaning and requirements of our strict standards for data security and confidentiality.

23

Changes to this Privacy Policy We reserve the right to modify or supplement this Privacy Policy at any time. If we make material changes, we will provide current customers with a revised notice that describes our new practices. The companies of Assurant Group, listed below, value their relationship with you and appreciate the opportunity to bring you world class products and services. American Bankers Insurance Company of Florida Voyager Service Warranties, Inc. Sureway, Inc. Federal Warranty Service Corporation (and other affiliated companies of Assurant Group) The Comprehensive Plan Includes: Toll-Free Hardware & Pre-Loaded Software Technical Support 24 Hours a Day, 7 Days a Week Labor & Replacement Parts1 Power Surge Protection, up to $1,000 Component Replacement Guarantee2 Transferable to New Owner3 Three Easy Options for Repair On-Site Service4 Shipping & Delivery Carry-In Service
1 2 3 4

For repair/replacement due to manufacturer defect. If a covered component fails three times, it will be replaced. A nominal fee may apply. Applies to desktop computers (CPU) only.

PG601X-0101 24

Manufacturers Telephone Listing

If you would like or need to contact the manufacturer directly Many computer customers would rather contact the computer manufacturer directly with questions or problems. Some manufacturers even require you to do so. For your convenience we have provided a list of the technical support lines of the most popular computer and related product manufacturers. Please feel free to call them for assistance. Manufacturer Acer America Apple Brother International Canon U.S.A. Citizen Compaq CompUSA Direct PC Epson Hewlett-Packard IBM/Aptiva NEC Technologies Okidata Packard Bell Panasonic Sharp SONY Toshiba Phone Number 800-445-6495 800-538-9696 800-284-4329 800-423-2366 310-453-0614 800-652-6672 888-2COMPPC 800-922-8911 208-323-4663 800-772-2227 800-632-4662 800-654-3282 800-733-4411 800-222-0584 800-237-4277 888-476-6972 800-999-4273 Web Address www.acer.com www.apple.com www.brother.com www.canon.com www.citizen-america.com www.compaq.com www.CompUSADirect.com www.epson.com www.hp.com www.ibm.com www.nec.com www.okidata.com www.packardbell.com www.panasonic.com www.sharp-usa.com www.sony.com www.toshiba.com

This booklet contains the terms and conditions of your service plan. Please keep it in a safe place along with a copy of your sales receipt. 25

TAP HANDBOOK
Coverage unlike any other.

Your Guide To The Technology Assurance Program

* Turn to us with confidence because we operate every step of our service program. If your covered product fails, carry it into any

CompUSA store nationwide and well manage every aspect of your repair. Your TAP plan includes all of the following and more: A+ certified technicians at every CompUSA location Over 225 certified CompUSA Service Centers 24/7 Technical Support Call Center

Plans for every product.

CompUSA offers coverage that works to protect your investment on any technology product you purchase. Whether its a one-time replacement for your PDA or a comprehensive program for your Wireless Network, we have a TAP plan for you.

Each plan comes with privileges.

There are numerous benefits to TAPPING your purchase. You get the peace of mind of knowing your investment is protected from high repair and labor costs. We also offer access to a wide variety of technology support and coverage options.

Access to your own personal technology department.

TAP offers other services through our thousands of CompUSA team members nationwide. Theres the expertise of the Dialatech Support Center and informative training classes for a wide variety of products. Its the equivalent to having your own personal technology department working for you 24 hours a day. TAP IT.

*Product must be maintained in accordance with manufacturer specifications. TAP does not cover routine maintenance, data, software, or product accessories. All TAP exclusions apply and are contained in the terms and conditions within this booklet. Please ask to see a TAP HANDBOOK for program terms and conditions.

0101-TC

compusa.com