Questionnaire

Declaration: It is purely for academic purposes and the data given will not be passed to anyone
Name: ....................................................................................................... Contact No.: ......................................... Age Group: Below 30 31-40 41-50 51-60 Above 60 3 Lacs 5Lacs Sex: Male Female Qualification: ..................................................... Occupation: ................................................................................ Annual Income: Less than 1Lac Please tick () out for appropriate option. 1. When you are buying an insurance policy then your decision influenced by? Personal interest Friends Family Agents Advertisements 2. In order of preference would you please of rank the following factors that will primarily consider you to select a life insurance policy? (From 1 to 8) Ranking in order of preference Premium Amount Policy Term Fund Allocation Charges Life Coverage Return on Investment Tax Benefit Future Provisions of Children Company Reputation 3. Do you have invested in Unit-Linked Insurance Policy (ULIP) of LICI? Yes High Return Partial Withdraw Lock-in Period Less Policy Term Fund Allocation Charges No Yes Yes Yes Yes Yes No No No No No If Yes, then are you satisfy with the following services? 1 Lac 3 Lacs Above 5 Lacs

4. Have you ever visited your LICI Branch Office? Yes No 5. It is easy for you to assess the LIC Services without lot of effort? Yes Yes Yes Yes No No No No 6. It is good that LIC provides Toll Free No. to resolve any query and to get any information? 7. Whether, company agent willing to meet you according to your time schedule? 8. Does, LIC service agent disclose the complete Terms and Conditions before taking any policy?

9. How do you like to rate the services of Life Insurance Corporation of India on the following parameter? (Please tick () the following parameter) Agent Services Agent knowledge about various policies Behaviour of agent Agent Advice Availability of agent when problem arise Reminding premium dates Collections & payments of renewals Agent service at the time of maturity Product Services Life coverage Tax Benefit High Return Accidental rider benefit Maturity Benefit Loan facility Premium amount Policy term Company Services Safety and security Trustful company Service quality Employees behaviour with customer Reminding premium dates Deposit of renewal premium Maturity in time Time taken to resolve your problem 10. Would you be ready to Switch to another Insurance Company? If you see better return and service? Yes No Highly Satisfied Satisfied Cant Say Dissatisfied Highly Dissatisfied Highly Satisfied Satisfied Cant Say Dissatisfied Highly Dissatisfied Highly Satisfied Satisfied Cant Say Dissatisfied Highly Dissatisfied

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