Consumerization of IT in the Enterprise

October 2011

Consumer Tech

Purpose and Methodology

Survey Sample
Field Work Total Respondents Margin of Error Audience Base Sept 12-27, 2011 1,997 +/- 2.19% CIO, Computerworld, CSO, Network World, InfoWorld and ITworld Online

Survey Method
Collection Number of Questions Online Questionnaire 23 (incl. demographics)

Survey Goal
To gain a better understanding of how consumer technologies are affecting end-users expectations of IT and ITs ability to meet those expectations.

Source: Consumerization of IT in the Enterprise, IDG Enterprise, October 2011

METHODOLOGY

RESULTS

CONCLUSION

DEMOGRAPHICS

Consumer Device Deployment Now the Standard

Allows employees to do work using their own devices either away from the office or at work.

43% 54%

Has expanded the list of devices we provide to our employees to include more consumer devices than we have previously.

44% 40%
32% 23% 10% 12%

Requires employees to use company provided devices.

Provides an allowance for employees to buy personal devices to use at work.

1000+

<1000

Q. In general, how has your organization responded to the consumerization of IT and employees interest in using consumer devices to do their work?
Source: Consumerization of IT in the Enterprise, IDG Enterprise, October 2011

METHODOLOGY

RESULTS

CONCLUSION

DEMOGRAPHICS

User Satisfaction & Productivity Tops Business Benefit

User satisfaction User productivity Process efficiency collaboration Business agility Access to critical business information Workflow velocity/speed at which your business can move

79%

16%

5%

76%
68% 67% 67% 65% 57% 56% 48% 43% 25%

20%
28% 30% 26% 31% 40% 40% 48% 33%

5%
5% 3% 7% 4% 3% 3% 4%

Product/service innovation
External customer satisfaction Competitive differentiation IT support services Revenue growth Enterprise security

40%
31% Neutral 26% Net negative impact

56%
43%

4%

Net positive impact

Q. What type of impact will the consumerization of IT trend have on the following areas of your business over the next 12-18 months?
Source: Consumerization of IT in the Enterprise, IDG Enterprise, October 2011

METHODOLOGY

RESULTS

CONCLUSION

DEMOGRAPHICS

Device Types Supported Skew Toward Mobile

91% of organizations support at least one type of consumer device.

79%

68%

68%

55%

42%

Smartphone

Tablet

Laptop

Desktop

Netbook

Q. Which of the following types of employees' personally owned devices does your organization's IT department support CURRENTLY & 12-18 MONTHS FROM NOW
Source: Consumerization of IT in the Enterprise, IDG Enterprise, October 2011

METHODOLOGY

RESULTS

CONCLUSION

DEMOGRAPHICS

BlackBerry Dominant But iPhone & Android Gains Are Significant

BlackBerry Phones iPhone iPad Droid or other Android OS phones HTC smartphones Droid or other Android OS tablets Motorola smartphones Samsung smartphones RIM/BlackBerry PlayBook Carrier brand smartphones (e.g. Verizon, T-mobile) Nokia smartphones HP/Palm smartphones Samsung tablet (Galaxy) Motorola tablet (Xoom) HP/Palm tablet (TouchPad) HTC tablet (Flyer) Cisco tablet (Cius) Other smartphone or tablet brand
8% 23% 27% 21% 22% 21% 22% 18% 23% 17% 39% 60% 61% 62% 53% 56% 50% 77%

1000+ <1000

17% 18% 14% 14% 12% 10% 11% 12% 8% 7% 6% 5% 5% 4% 3% 3% 3% 4%

Q. Which types of consumer devices is your IT department currently supporting, whether these are company-provided or employee-owned?
Source: Consumerization of IT in the Enterprise, IDG Enterprise, October 2011

METHODOLOGY

RESULTS

CONCLUSION

DEMOGRAPHICS

Security Tops the Challenges

34% - Lack of experience in this area 39% - Cost 42% - Intellectual property 54% - Privacy and compliance 55% - Lack of control 82% - Security
Q. Which of the following are the greatest challenges for your organization in embracing the consumerization of IT?
Source: Consumerization of IT in the Enterprise, IDG Enterprise, October 2011

None of the above/Other 5%

METHODOLOGY

RESULTS

CONCLUSION

DEMOGRAPHICS

Device Security & Manageability Are KPIs for Vendors

Ability to provide security for the devices

87% 83% 85% 81% 72% 65% 67% 61% 64% 56% 63% 66% 57% 52%

Ease of integration into our IT architecture

Ability to help manage the proliferation of devices

Products or services that work on a variety of platforms/operating systems (e.g. iOS, Android, Windows) Advice/best practices on issues surrounding governance Offerings do not lock us into long term relationship

1000+ <1000

Advice/best practices for vetting devices

Q. Please rate the importance of the following factors when evaluating technology vendors for the for your organization. (Critical and Very Important responses only)
Source: Consumerization of IT in the Enterprise, IDG Enterprise, October 2011

METHODOLOGY

RESULTS

CONCLUSION

DEMOGRAPHICS

Conclusions
Most organizations are making it easier for consumer devices to be used in the workplace Influx of consumer devices generally seen as reactionary, but positive for productivity and satisfaction Security is the the #1 challenge for vendors and biggest potential negative impact on the organization Platform stability is a HUGE concern Majority of organizations supporting consumer devices are also actively measuring ROI

Source: Consumerization of IT in the Enterprise, IDG Enterprise, October 2011

METHODOLOGY

RESULTS

CONCLUSION

DEMOGRAPHICS