HOW MULTI BRANDED OUTLET RETAILERS CAN LEVERAGE SOCIAL MEDIA TO GROW ITS BUSINESS
AGENDA
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INDUSTRY OVERVIEW WHY SOCIAL MEDIA PROFILE OF MAJOR PLAYERS SOCIAL MEDIA INDEX RESEARCH FINDINGS
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INDUSTRY OVERVIEW
Market Overview Retail sales in the U.S. (total retail sales include the categories of gasoline, automobiles, and food service, as well as merchandise) totalled an estimated $4413 billion in 2009
Total Retail Sales(in $ billion)
4450 4400 4350 4300 4250 4200 2008
Source: Plunkett Research Ltd
4413
Large no of Category
MBO RETAILER
Multi Branded Outlet (MBO) Retailer needs to move to high brand awareness region by ENGAGING WITH CUSTOMERS MORE THAN EVER The bigger your brand's share of the online conversation, the bigger its SPECIALIST share of the market is likely to be
RETAILER
A great strength of social media is that it encourages word-of-mouth marketing of your brand. In an environment in which potential customers trust the recommendations of friends far more than those from the media, good word-of-mouth buzz about your brand can be invaluable
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DEVELOP catchy and clever ways to express the most recent company information. Consumers can share recent experiences with the company, as well as recommend potential product ideas and innovations UPLOAD and share videos and educate your customers with awareness and videos showcasing what your Company truly is and what your brand image is CONNECT the staffs of your Company and RECRUIT the best talents in the industry in this most professional social networking site
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There is no shortage of information. Social Networking Sites such as Facebook provide access to site demographic and behavioural information
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Home Store
Baby Jewelry & Watches
Women
JCP Teen Clearance
Men
Shoes
Calculated based on the interactivity level of the HealthCare Centers in Facebook, Twitter, LinkedIn, YouTube and Blogs
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JCP has 1,749,856 fan base in Facebook and 4.2 it use the social media for engaging continuously with 3.85 customers; providing the facility to shop 3.975 online through Facebook page too
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Women
Beauty & Fragrance Sale
Men
Shoes
Nordstrom tries to 4.1 connect to its customers by regularly updating 3.8 their blogs on various topics such 4.9 as Beauty, Style, Fashi on, Food, Hobbies, 4.3 etc.
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Nordstrom Blog
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Women
Beauty & Fragrance Sale
Men
Shoes
Macys use YouTube 5 to promote their own reality show Macys Million Dollar Makeover which is a target to 4.25 attract women to buy and shop at 4.45 Macys
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Tools
Sears has 78891 followers in Twitter and it gas been using twitter for announcing its promotional deals and offers
No of Channels
5 4 4
Social Grades
4.16 3.82 3.65
JC PENNEY
3.45
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Interactivity Level
No of Channels Social Engagement Graph: Interaction Plot of Retailers in the Social Media Space
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Nordstrom is the most talk about brand in the social media with 3650 conversations within a period of 10 days. Sears should be concerned about the recent spike in its negative sentiment
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Macys is the most hated brand among the four MBO retailers while Nordstrom and JC Penney does good in this regard
JC Penney Positive Sentiment % Negative Sentiment % 64.2% 6.6% Nordstrom 68.1% 8%
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Macys is patronize highly by teens while Sears by middle age people; both JC Penney and Nordstrom are famous among younger people
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JC Penney should be concerned about its less buzz in the US. The talk about JC Penney is almost negligible while Sears & Nordstrom are doing quite strong
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JC Penney is the only MBO Retailer which is more stronger in Facebook than in Twitter. Macys has the highest absolute presence in Twitter
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Twitter Demographics shows 26-35 ages population most active in the conversation followed by 36-45 age group
There are 3504 mention of the keyword Winter Apparel in the social media within a period of 2 weeks alone
Understand Consumer Insights and Industry trends which will help you to greatly improve your marketing, research, communications and, ultimately sales
Conversation like the one above shows the lack of supply of winter apparels and Retailers could stock more inventories
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