Prsentation par M.

Wim Vancauwenberghe Directeur de la BEMAS

Global Maintenance and Reliability Indicators

Fitting the Pieces Together 2nd Edition

A publication of European Federation of National Maintenance Societies vzw and Society for Maintenance & Reliability Professionals

EFNMS Maintenance Benchmarking Committee SMRP Best Practice Committee

Harmonised Indicators Document 2nd Edition

Copyright 2009 by the European Federation of National Maintenance Societies vsw and the Society of Maintenance & Reliability Professionals. All rights reserved. Reproduction or transmittal by the individual holder, or outside the company for whom the holder of this document is employed, of any part of this document by electronic or mechanical means, including photocopying, microfilming, recording, or by any information storage and retrieval system without the express written consent of the EFNMS and SMRP is prohibited.

Authors:

Jerry Kahn, Tom Svantesson, Dick Olver, Al Poling

Version: Update at: Status: Reference:
th

1.4

19 October 2009

Released

Contents
Foreword by Mr. Franco Santini CEN 1. Introduction to the Harmonised Indicators..............................................................................................5 2. Objective of the Harmonised Indicator Document..................................................................................6 3. Harmonisation Effort...............................................................................................................................7 3.1 Harmonisation Beginnings ....................................................................................................................7 3.2 Harmonisation Process ..........................................................................................................................7 3.3 Harmonisation Results ..........................................................................................................................8 3.4 Harmonisation Future............................................................................................................................8 4. Harmonised Indicators ............................................................................................................................9 4.1 EN Indicators Harmonized to SMRP Metrics .......................................................................................9 4.2 Classification of Harmonised Indicators .............................................................................................11 4.3 Harmonisation Forum..........................................................................................................................18 5. SMRP Metrics for use as Guidelines.....................................................................................................19 5.1 EN 15341 Indicator E1 and SMRP Metric 1.5....................................................................................21 5.2 EN 15341 Indicator E3 and SMRP Metric 1.3....................................................................................23 5.3 EN 15341 Indicator E7 and SMRP Metric 1.4....................................................................................25 5.4 EN 15341 Indicator E8 and SMRP Metric 5.5.5.................................................................................27 5.5 EN 15341 indicator E10 and SMRP Metric 5.5.71 .............................................................................29 5.6 EN 15341 indicator E11 and SMRP Metric 5.5.38 .............................................................................31 5.7 EN 15341 indicator E12 and SMRP Metric 5.5.31 .............................................................................33 5.8 EN 15341 indicator E15 and SMRP Metric 5.1.1 ...............................................................................35 5.9 EN 15341 indicator E17 and SMRP Metric 5.1.5 ...............................................................................37 5.10 EN 15341 indicator E18 and SMRP Metric 5.1.3 .............................................................................40 5.11 EN 15341 indicator E20 and SMRP Metric 5.1.9 .............................................................................42 5.12 EN 15341 Indicator E21 and SMRP Metric 4.2.1.............................................................................44 5.13 EN 15341 Indicator T17 and SMRP Metric 3.5.1.............................................................................47 5.14 EN 15341 Indicator T18 and SMRP Metric 3.1................................................................................49 5.15 EN 15341 Indicator T21 and SMRP Metric 3.5.2.............................................................................52 5.16 EN 15341 Indicator O8 and SMRP Metric 5.7.1 ..............................................................................54 5.17 EN 15341 indicator O10 and SMRP Metric 5.5.6.............................................................................56 5.18 EN 15341 indicator O16 and SMRP Metric 5.1.2.............................................................................58 5.19 EN 15341 Indicator O17 and SMRP Metric 5.4.1 ............................................................................60 5.20 EN 15341 Indicator O18 and SMRP Metric 5.4.2 ............................................................................62 5.21 EN 15341 Indicator O19 and SMRP Metric 5.1.6 ............................................................................64 5.22 EN 15341 Indicator O20 and SMRP Metric 5.1.4 ............................................................................67 5.23 EN 15341 indicator O21 and SMRP Metric 5.5.8.............................................................................69 5.24 EN 15341 indicator O22 and SMRP Metric 5.4.4.............................................................................71 5.25 EN 15341 Indicator O23 and SMRP Metric 4.2.2 ............................................................................73 5.26 EN 15341 Indicator O26 and SMRP Metric 5.5.33 ..........................................................................76 5.27 Figures Referenced in the SMRP Metrics .........................................................................................78 6. References and useful links ...................................................................................................................80 6.1 SMRP Metrics Guidelines...................................................................................................................80 6.2 References ...........................................................................................................................................80 6.3 Useful links .........................................................................................................................................80 7. Information about EFNMS and SMRP .................................................................................................81 7.1 European Federation of National Maintenance Societies....................................................................81 7.2 Society for Maintenance & Reliability Professionals .........................................................................82 8. Authors ..................................................................................................................................................83

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Foreword by Mr. Franco Santini, CEN

The standard CEN EN 15341 Maintenance Key Performance Indicators released in March 2007, was designed and developed from September 2003 until February 2007 by CEN Technical Committee 319 Working Group 6, set up by the major European experts of maintenance management, with the aim to achieve a system and an architecture of indicators able to become a common basis to measure the maintenance performance in a shared and significant way at worldwide level. In fact the WG 6, moving from all the maintenance indicators available in the literature and in the guidelines, procedures and experiences of many multinational industrial companies, selected three groups of KPIs as follows: Economic: E1. E24 Technical: T1 .T21 Organizational: O1.....O26

The characteristics of Maintenance KPIs introduced in the standard are the following: simple and synthetic defined in a clear and unambiguous way measurable on homogenous basis linked on one or more factors suitable in management maintenance process The KPIs are tools available to be used To measure the status To compare internal and external benchmarks To verify the technical organizational attitude To diagnose every situation: strength and weakness To define a strategy, objectives, targets and actions To check the results and the progress of a plan To visualize the success and to share the achievements To measure needs and changes continuously Therefore, standard EN15341 is a reliable and fundamental reference to achieve a harmonised document between SMRP and EFNMS as a Worldwide Standard to measure and develop in the same way the maintenance performance, considering and managing in appropriate way the external and internal influencing factors outlined in the standard. Further information is available at www.cen.eu I do believe that this 2nd edition of this Harmonised Indicator Document, revised after the Workshop of Euromaintenance 2008 Congress, and many careful studies and feedback carried out by Working Group 6, will support this perspective, giving an up-to-date and proved common base in the process to achieve only one worldwide set of standard to measure the Maintenance Key Performance Indicators Franco Santini, Chairman of Working Group 6, CEN

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1.

Introduction to the Harmonised Indicators

When a company wants to compare maintenance and availability performance internally or externally, they need a common platform in terms of predefined indicators or metrics so that they can compare apples to apples. Comparison of metrics when the bases of calculation are not the same is a frustrating non value-added activity. This challenge has been met by SMRP (Society for Maintenance & Reliability Professionals) and EFNMS (European Federation of National Maintenance Societies vzw). These two maintenance organizations conducted a joint effort to compare and document standard indicators for maintenance and reliability performance. The value for an organisation to use standardized indicators or metrics such as the indicators from the standard EN 15341 or the SMRP metrics are: Maintenance managers can rely on a single set of predefined indicators supported by a glossary of terms and definitions The use of predefined indicators makes it easier to compare maintenance and reliability performance across borders When a company wants to construct a set of company indicators or scorecard, the development process based on predefined indicators will be simplified The predefined indicators can be incorporated in various CMMS software and reports The predefined metrics can be adopted and/or modified to fit the companys or the branchs special specific requirements The need for discussion and debate on indicator definitions is ended and uncertainties are eliminated

SMRP has defined 70 Best Practice Metrics to measure maintenance and reliability performance. The process started in 2004 and is ongoing. In 2000, EFNMS defined a set of indicators to measure maintenance performance. These indicators are now incorporated in the European standard EN 15341 Maintenance Key Performance Indicators released in May 2007. The joint EFNMS-SMRP harmonization effort, which commenced in 2006, has the objective of documenting the similarities and the differences in the SMRP metrics and the EN 15341 standards. (Figure 1.1) The result of the activity is this document. Information on the use and application of Global Maintenance and Reliability Indicators can be found at:
www.HarmonisedIndicators.org.

With increased globalization and with companies producing goods and supplying services on an international scale, the need for a common understanding of the indicators to measure maintenance and availability performance is paramount. There is no doubt that this activity will eventually be a part in a global standard guideline for maintenance indicators.

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SMRP Best Practices Metrics EN15341 Maintenance Key Performance Indicators

Harmonised Indicators

Global Maintenance and Reliability Indicators

Future Global standard

Figure 1.1 Harmonised Indicator Project

2.

Objective of the Harmonised Indicator Document

The objective for the of the harmonisation document is to offer the global maintenance community a set of predefined indicators to be used by companies with a need to measure maintenance and reliability performance on a global basis. The indicators can be used by all organisations with a need to measure, track, report and compare maintenance and reliability performance. The further objective for the document is to give the scale to measure a maintenance or reliability performance. It is outside the scope of this document to give any recommended values and thresholds for the indicators. The indicators or metrics are supported by a set of guidelines and examples of the calculation. This provides maintenance professionals with an easy-to- use guide for understanding of the indicators, and of the components included or excluded in the calculation of each indicator. The target group for the Harmonised Indicators Document is comprised of: Maintenance managers, Asset managers, Plant managers, Operations managers, Reliability Engineers, Technical managers, General Managers or in general any other personnel who are involved with benchmarking, or maintenance and reliability performance measurement.

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3.

Harmonisation Effort
3.1 Harmonisation Beginnings

Until 2006, the SMRP work was conducted independent of the European efforts. At Euromaintenance 2006 in Basel, Switzerland, key members of the EFNMS European Maintenance Benchmarking Committee and the SMRP Best Practices Committee met for the first time. The purpose of the meeting was to exchange information and to explore possible cooperation efforts. It was clear from the start that both groups should strive to work toward a common set of indicators to best serve the needs of the international community. However, since both groups had been developing indicators for some time, and these indicators were already being published, a divergence had already occurred in, formulas, definitions and grouping factors. Both organizations agreed to form a joint EFNMS-SMRP working group to resolve differences between the EN:15341 indicators and those being developed by the SMRP Best Practices Committee.

3.2 Harmonisation Process

Side-by-side comparisons were made of both the indicator formulas and definitions of terms. The basis for the European terms is the standard EN:13306:2001 Maintenance Terminology and the standard IEC 60050-191:1990 Dependability and Quality of Service. The SMRP definitions are contained within each indicator (metric) description, and have been compiled in a SMRP Glossary of Terms. This resulted in two extensive lists, as there were either terms or formulas that were not common to both sets. An indicator is determined to be common if it has the same basic formula or could be universally applied. For these common indicators, it was first determined whether any differences could be eliminated without sacrificing the objective of the indicator. If differences could not be eliminated, the differences are qualified or explained. This is the essence of the harmonisation process, which is graphically depicted in Figure 3.1 It should be noted that the grouping of indicators is different. In EN:15341, the indicators are grouped into economic, technical and organizational sets. The SMRP indicators are categorized in accordance with the five pillars of the SMRP Maintenance and Reliability Body of Knowledge: Business and Management, Manufacturing Process Reliability, Equipment Reliability, Organization and Leadership and Work Management.

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Figure 3.1 Harmonization process

3.3 Harmonisation Results

The joint working group made very good progress, announcing the first harmonisation results in January 2007, and published the original edition of Global Maintenance and Reliability Indicators in April 2008. To date, 29 metrics have been targeted for harmonisation. When an indicator is harmonised, a statement so stating is added to the SMRP metric description. Furthermore, the SMRP metric is recommended by EFNMS for use as a guideline for calculating the EN 15341 indicators. The indicators were used in the first joint SMRP-EFNMS Benchmarking Workshop, which was held at Euromaintenance 2008 in Brussels.

3.4 Harmonisation Future

The harmonisation work will continue until the complete list of SMRP indicators currently under development has been exhausted. It is desired to initiate similar harmonisation efforts with other international maintenance organizations, such as COPIMAN (Technical Committee on Maintenance of the Pan American Federation of Engineering Societies) or MESA (Maintenance Engineering Society of Australia). There are tentative plans to promulgate the use of these indicators as international standards. Discussions are ongoing with CEN/TC 319 to consider proposing the harmonised metrics as global standards or guidelines.

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