Dana Mcgrotty

1353 Snowbird Lane, OFallon, MO 63366

Cell phone: 314-239-3705, Home phone: 636-240-2313

Work Experience CITIMORTGAGE

2004 - Now Mortgage Consultant

OFallon, MO

Sales-First mortgage sales and second mortgage sales along with credit card sales. Take the application, input into ACAPS system, pull the credit, read FCRA and HMDA. Run appraisal, run document summary, if appraisal comes in run the green sheet. Send borrower welcome package, e-fax, document loans in excel spreadsheet. Worked from home one year 2006-2007, on the UFO (Universal Financial Options) channel. Calling outbound and selling second mortgages. Systems ACAPS, E-fax, Relnet, Citrix, Excel, LPM or Contact Manager, Citiworks. Trained and proficient in major Citimortgage systems: ACAPS, Customs, DLS, Appraisal System, Green Sheet Approval, Citrix, Relnet, Citiworks, and LPM or Contact Manager.

AT&T

2000-2004 Account Representative Sold basic telephone service, long distance service, custom calling features and DSL internet service. Achieved outstanding sales for 18 consecutive months and exceeded call center metrics to More than satisfactory or Outstanding each month. Sold voice and data services inbound and outbound. Analyzed customers bills and made corrections as necessary. I won the overall regional prize trip to Puerto Rico. Received the highest number of customer commendations. 1994-2000 MDM Transcription Service-Self Employed Opened MDM transcription medical typing service. Using a transcription machine to transcribe the micro cassette tapes. Typed doctors notes for their patients charts, worked for Ophthalmologist, Dr. Lamberg, Dr. Ogdumon. Podiatry-Dr. Stein and Dr. Kiddy as well as Urology and Psychiatry. 1999-2000- part time Recruiter Gateway Medical Research Interviewed potential clients for government studies.

Oversaw client to fill application and then placed them in the study of their choice if qualified. Explained the process and what is expected for the overnight weekend stays at the clinic and registered them into the study.

1980-1985 St. Louis Post Dis-Patch Did monthly billing and collections for my fathers Post route. He had over 3000 weekday and Sunday customers he delivered the paper to. Awards Achieved Presidents Award for highest annual sales in the region: won trip to Puerto Rico. Received highest number of customer commendations in 25 member team. Education 2009-Lindenwood University- Bachelors in Business Administration, St. Charles, MO Continuing Education at Lindenwood in Masters Program Licensed Manicurist and Pedicurist from Career Beauty College.